Billing

Our main aim is to provide our customer with all the convenience possible. We are providing you ways that will make the bill payment process easier, quicker and faster.
Introducing  you to the three convenient ways of making bill payments:
E Billing, paying over the counter at our eight locations that are situated all over your city and via SMS.

Ways to Billing

E Billing

Show your care for the environment, cut down on the usage of paper. Sign up for our E-billing services today and enjoy the benefits stated below:

  • Download and save or view your Monthly/Detailed Monthly Bill in the PDF format for free
  • Download and save or view your last three bill details.
  • Pay your bill online at anytime from anywhere
  • Receive an SMS notification when your bill is generated.


Payment Methods

To make bill payment even easier
we ensure that you can make payments in any of these four ways:

  • Cash
  • Cheques
  • Standing Orders
  • Credit Card

 

Cash
Now you can pay your bill by cash at any of our payment centers.

Cheques
Just post a cheque under registered cover to Manager Finance, Mobitel (Pvt) Limited, 108, W.A.D RamanayakeMawatha, Colombo 02.
The Cheque should be written in favour of “Mobitel (Pvt) Ltd.”, along with the tear-off part of the bill. (Please indicate your Mobitel number clearly on the reverse of the cheque).

Standing Orders

  • You have to fill the application available at Mobitel for "Standing Instruction" for MASTERCARD & VISA credit card holders. We will debit your card directly every month.
  • Amex Card holders need to obtain / send application directly from / to Amex Card Centre, No. 107 DharmapalaMawatha, Colombo 07.


Credit Card

  • Use your credit card to make the payment by filling and posting the tear-off part of the Mobitel bill. (Clearly write the credit card number, the expiry date & Mobitel number in the given boxes.)
  • Make an online payment by using your MasterCard & Visa  card through our website. Please login to 'My Account' and select the option 'Pay Online'.


Understand Your Bill

Check your callout numbers



Refer to callout numbers in the image above:


1. Customer Name and Billing Address
2. Account Number: A unique number that identifies your account.
3. Mobitel Number: Your ten digit mobile number.
4. Bill Number: A unique number that identifies the bill.
5. Bill Date: The date the bill is processed.
6. Due Date: The date the customer is required to settle the bill. Preferably on or before the date stated here.
7. Balance brought forward: The balance remaining from your last bill. (Payment/s not received for previous bills, prior to the billing date.)
8. Payment Received: Payments received during the last billing period.
9. Arrears: If the full payment is not settled from the previous bills, the balance carried forward will reflect here.
10. This month charge: The total bill for the current billing period.
11. Total Payable: This reflects the total of the current bill and any balance carried forward from the previous bill/s.
12. Total of Subscription (with VAT): The monthly subscription of the tariff package and chargeable VAS services including VAT.
13. Total Call Charges (with VAT): The total call charges of local (voice/video), IDD, and Roaming charges for the period the bill is generated including VAT.
14. Total of VAS (with VAT): The total charges on VAS services for the period the bill is generated including VAT.
15. Total of Data: The total charges on GPRS data for the period the bill is generated including VAT.
16. Total Account Adjustment: The MSL, ECL & NBT applicable on the total charges (excluding VAT).
17. VAT Exempted Items: The items which are VAT exempted will reflect here.

Bill Payments

Mobitel Branches


  • SLT Teleshops
  • SLT Regional Telecom Offices
  • SINGER Mega
  • Authorized Dealers
  • Keells Super Outlets (Payment updated after 1 hour - credit cards and cash payments only)
  • Arpico
  • Banks – Bill Payments to People’s Bank, Sampath Bank, Hatton National Bank & Nations Trust Bank will be updated online and Bill Payments to Commercial Bank, Union Bank, PABC Bank &Seylan Bank will be updated on the next working day.

 

For locations check Mobitel Store Locator.

Customer banking via SMS

Mobitel customers banking with Hatton National Bank (HNB), Sampath Bank and Commercial Bank and HSBC can reload their pre-paid accounts and pay their post-paid bills through a simple SMS.

 

Features you can manage through SMS Banking:

Enjoy the convenience of the Mobitel Menu-driven system for performing SMS Banking. This user-friendly system which is built into your SIM completely eliminates the hassle of remembering endless lists of short codes.

 

  • Account Balance Inquiries
  • Fund Transfers
  • Credit Card Bill Settlements
  • Payments of Utility Bills

For more details and for registration please visit your Mobitel, HNB, Sampath Bank or Commercial Bank or HSBC Bank Branch today!

 

Download SMS Banking Applications

 

 

Do your bit for the Environment!

Opt for your eBill on your email and save trees.