Emergency Alert Service FAQ / Terms & Conditions
Is there a subscription fee or monthly rental?
No. you will only be charged when you request for the service.
Charging points (must have at least added one contact)
- When 311 is dialed
- When #311# is dialed and selected ‘ Send a HELP alert)
- When #311# is dialed and selected ‘ Send a SAFE alert)
How much am I charged for the service?
RS. 2 + TAX per each request.
How does 311 work?
Once 311 is dialed, call will be disconnected after 1s of call duration and you will receive your call has been registered and alerts are sent to your nominated contacts.
If I had 10 contacts do I still get charged RS.2+TAX when I request for the service?
Yes you will.
How does HELP service be accessed?
By dialing #311# HELP alert can be accessed
How does SAFE service be accessed?
By dialing #311# SAFE alert can be accessed
Am I charged for using #311# on USSD ?
no. but if you select HELP & SAFE alerts you will be charged RS.2+TAX
Is there a deactivation fee ?
no there is not.
How do I manage my subscription?
dial #311# from your phone and select ‘MANAGE SUBSCRIPTION’
How do I deactivate the service
by dialing #311# and then option no. 3, you can deactivate the service
Terms & Conditions
Terms & Conditions for Emergency Alert Service
*The Customer shall be solely responsible for the appointment of the Nominees who should receive the Emergency Alerts from the Customer.
*Responsive action by the Nominees upon receipt of the Emergency Alert shall be at the sole discretion of the Nominees and Mobitel shall not be responsible and excludes all liabilities arising due to the failure by the Nominee/s to duly respond to the Emergency Alerts sent by the Customer.
*The Customer at its own expense shall indemnify Mobitel and defend MOBITEL and its employees against any demand, suit, action or proceeding based on or arising from a claim brought by a third party claiming any nuisance has been caused to him by being appointed as a Nominee by the Customer and/or by receipt of the Emergency Alerts from Mobitel.
*The Customer accepts and acknowledges that Mobitel’s action on the triggering of the Emergency Alerts service by the Customer shall be limited to sending the Emergency Alerts to the Nominees and no further action will be taken by Mobitel.
*The Customer accepts and acknowledges that due to the inherent nature of the telecommunication services Mobitel cannot warrant a breakdown free Service and Mobitel shall exclude all liabilities arising from any, defects or breakdowns in the Services
*Mobitel’s total liability towards Customers under this Service shall be limited to restoring the Services to normal operating order and specifically excludes direct or consequential damages.
*Mobitel’s aggregate liability arising under, with respect to or in connection with this Contract shall not exceed the total monies received during the preceding three months by Mobitel in respect of this Service.