FAQs
Pre-Paid Tourist Pack
The Pre-Paid Tourist SIM pack is priced at Rs.1600 (Max $12) Inclusive of all local taxes.
The Pre-Paid Tourist SIM Pack comes with the following Pre-Loaded benefits:
- FREE International Calls to Mobiles or Fixed lines in your home country based on the Sector you purchase
- FREE International SMS to anywhere in the world
- 60 FREE Minutes of Local Mobile or Fixed line calls to any operator
- 200 SMS FREE to any local operator
- 500MB of FREE DATA
- BlackBerry BIS 2 Days FREE
- All valid for 30 Days from the date of 1st Call
The Pre-Paid Tourist SIM Pack can be purchased at any of the following locations:
- Mobitel Arrival counter at the Bandaranayake International Airport
- Mobite outlets Island wide
- Selected Authorized Partner Mobitel Retail outlets island wide
No , As you purchase the Pre-Paid Tourist SIM and you are good to go with your 1st call
To make a call outside your sector you will have to Top Up your account, Charges applicable to International Calls made to that country will be deducted from your Top Up.
You can Top Up via all available Top Up Channels which consists of :
- Top Up Cards at any Retail outlet on the street
- Electronic Top Up at Any retail outlet on the street
- Internet Top Up via www.mobitel.lk/myaccount
- Via International Top Up partners using your international Credit/Debit card via PayPal on www.ezetop.com or m.ezetop.com
Just Top Up your account to make International Calls, charges based on the destination will apply.
Just Top Up your account to make Local Calls, Standard call rates apply.
Just Top Up your account to Send SMS,Charges per message will apply.
Just Top Up your account to enjoy the Data or activate your preferred Data Plan
To activate the BlackBerry BIS service just SMS BB to 233 and switch off and switch on your blackberry handset.
Just Top up your account and activate any of our Pre Paid BIS plans.
Bandham Prepaid Offering
Bandham is a special prepaid offering designed to cater to the needs of customers who have friends & family in India. Bandham offers the cheapest IDD rates at Premier Quality to India & 19 other destinations frequently called as well as lowest Roaming rates to India. It also includes normal local rates for voice calls, SMSs, GPRS …etc.
By purchasing a Bandham prepaid SIM
OR
Existing SMART prepaid users can opt for Bandham by simply dialing #575#
Yes, currently available features will remain the same. The IDD & Roaming benefits will be added.
You can enjoy the lowest rates while roaming in India without having to select networks manually.
| Rates in LKR | ||||||
| SMS | Call within India | Calls to Sri Lanka | Call Home | Incoming calls | GPRS Charging Method | GPRS Rate |
| 5 | 3 | 20 | 5 | 2 | 10KB | 0.64 |
Note: Taxes & Levies applicable
| Rates per Minute (Rs.) | ||
| Country | Fixed | Mobile |
| Australia | 1.80 | 13 |
| Bahrain | 4 | 14 |
| Canada | 1.80 | 1.80 |
| China | 1.90 | 1.90 |
| Cyprus | 2.90 | 5 |
| France | 2.90 | 18 |
| India | 1.80 | 1.80 |
| Italy | 2.90 | 17.50 |
| Jordan | 11 | 11 |
| Kuwait | 10 | 14 |
| Lebanon | 10 | 19 |
| Malaysia | 2.50 | 3 |
| Oman | 18 | 25 |
| Qatar | 17 | 18 |
| Saudi Arabia | 10 | 14 |
| Singapore | 2.90 | 2.90 |
| South Korea | 2.90 | 8 |
| United Arab Emirates | 17 | 17 |
| United Kingdom | 1.80 | 14.40 |
| USA | 1.80 | 1.80 |
Note: Taxes & levies are applicable; billing is on per second basis.
No, once you have Bandham, then you can enjoy this benefit by using direct dialing method.
3G - MISCELLANEOUS
You will get a Text Message (SMS) confirming your subscription if 3G Delight was activated by dialing the short code. If you activated 3G Delight by calling 141, you will hear a voice recording confirming your subscription.
You will be able to access 3.5G broadband via the normal Pre-Paid Broadband rate of Rs. 0.01 per kB. If you wish, you can extend the validity period of 3G Delight by reactivating the feature by dialing the required short codes or by calling 141.
Yes. You can activate 3G Delight as many times as you wish as long as you have sufficient balance in your SMART account.
You will receive a SMS when you reach 90% of the free data limit. You will also receive separate SMS when you exhaust your free limit.
The validity period will begin upon activation and the time left between the time of activation until midnight the same day will be counted as the first day.
For example, if you activate the option at 10.00 PM you will get only 2 hours (between 2200-2400 hrs) as your first day; in the case of 3G Weekly Delight 75 the remaining data will be valid for a period of 6 days thereafter.
For example, if you activate the option at 10.00 PM you will get only 2 hours (between 2200-2400 hrs) as your first day; in the case of 3G Weekly Delight 75 the remaining data will be valid for a period of 6 days thereafter.
Yes. You can check the remaining number of MBs in your 3G Delight feature by dialling #170#.
Yes. Just dial #170# and press 1 to deactivate the 3G Delight feature.
The data usage is calculated both for downloading and uploading.
You will be able to retrieve approximately 1000 Emails, download 25 MP3 Songs or browse over 300 web pages. (These are just indicative figures and the actual values may vary depending on the size of each unit illustrated in the above example.)
Loan
The Loan enables any Mobitel SMART Pre-Paid customer to request for a loan Rs.30 whenever they are out of credit.
To become eligible for a loan the following conditions should be met:
- You have to be connected with for more than 6 months.
- You have to be registered in compliance with the Mobitel customer registration policy.
- Request for the Loan only within 24 hours when your account runs out of credit.
- The account balance should be between 5 and 0.
You can request for a Loan by dialing #247# from your handset.
The validity period for the Rs.30 loan granted is 7 days.
The processing fee of Rs.2.00 + Taxes & Levies will be charged for each successful loan request.
The processing fee will not be deducted of the Loan.
The services which you can enjoy with loan will be:
- Local calls - Mobitel to Mobitel and Mobitel to other networks
- IDD buddy calls
- IDD international calls
- Local SMS - Mobitel to Mobitel and Mobitel to other networks
- International SMS
- Call Diversion
- Incoming calls from any network
You can only make one successful Loan request at a time, the next successful request can be made only if your previous loan had been settled by recharging/reloading the account.
You can enjoy unlimited number of loan requests for a month as long as you recharge and settle each SMART loan subsequent your request.
To check the available balance on your Loan
- Call the self-care IVR 141 your handset and press 1.
Or
- The availability of balance on your loan will be sent to you via SMS each time you dial *100# on your handset.
The rentals for services such as mTunes, Any 8, and so on will not be deducted from your SMART Loan. Only the usage of the following services will be deducted from your Loan.
- Local calls and IDD(Premier and Buddy) calls
- Local SMS and International SMS
- Call Diversion
Yes, the Loan amount will have to be settled if you do not utilize this or not within the 7 day period or not.
Pre Paid Cash Bonanza 2013
Pre-Paid Cash Bonanza is a recharge promotion for Mobitel Pre Paid customers, offering the opportunity to win cash prizes in weekly draws.
You can qualify for the draw by recharging the minimum value specified in the qualifying criteria within the draw week. Once the minimum total value for the week is recharged, you will have 1 draw chance for every Rs.50 recharged.
You can find the qualifying criteria for the week by dialing #151# code on your phone. The minimum value you have to recharge in total displayed on the screen of your phone has to be recharged within the draw week to qualify for the draw.
Pre-Paid Cash bonanza program will offer over 20 million cash prizes distributed weekly.
Prizes for the week will be communicated via SMS and can be viewed by dialing #151# code on your phone
The Program will be open between 06th of May 2013 to 01st of September 2013 and prizes will be offered in the weeks shown in the table below:
(The draw weeks will be considered from Monday – Sunday.)
| Draw Weeks | Period |
| 1 | 06th of May 2013 to 12th of May 2013 |
| 2 | 13th of May 2013 to 19th of May 2013 |
| 3 | 20th of May 2013 to 26th of May 2013 |
| 4 | 27th of May 2013 to 02nd of June 2013 |
| 5 | 03rd of June 2013 to 09th of June 2013 |
| 6 | 10th of June 2013 to 16th of June 2013 |
| 7 | 17th of June 2013 to 23rd of June 2013 |
| 8 | 24th of June 2013 to 30th of June 2013 |
| 9 | 01st of July 2013 to 07th of July 2013 |
| 10 | 08th of July 2013 to 14th of July 2013 |
| 11 | 15th of July 2013 to 21st of July 2013 |
| 12 | 22nd of July 2013 to 28th of July 2013 |
| 13 | 29th of July 2013 to 04th of August 2013 |
| 14 | 05th of August 2013 to 11th of August 2013 |
| 15 | 12th of August 2013 to 18th of August 2013 |
| 16 | 19th of August 2013 to 25th of August 2013 |
| 17 | 26th of August 2013 to 01st of September 2013 |
Draws will be conducted every 2 weeks
Winners will be notified by phone via our customer Care hotline number 0712755777 and followed by a letter confirming his /her prize.
At Mobitel corporate head office, No. 108, W.A.D. Ramanayake Mawatha, Colombo 02
Pre-Paid customers in the following categories will not qualify for the draw
- Non- Residents of Sri Lanka
- Pre-Paid Subscribers temporarily disconnected or deactivated permanently on their request at the time of confirming winners
- Any Pre Paid subscriber terminated due to Mobitel suspension/disconnection policy as listed in clause 7 in the subscriber agreement
- Previous winners of the cash bonanza scheme