The Pre-Paid Tourist SIM Pack comes with the following Pre-Loaded benefits:

 

 

• FREE International Calls to Mobiles or Fixed lines in your home country based on the Sector you purchase
• FREE International SMS to anywhere in the world
• 60 FREE Minutes of Local  Mobile or Fixed line calls to any operator
• 200 SMS FREE to any local operator
• 500MB of FREE DATA
• BlackBerry BIS 2 Days FREE
• All valid for 30 Days from the date of 1st Call

 

 

The Pre-Paid Tourist SIM Pack can be purchased at any of the following locations:

• Mobitel Arrival  counter  at the Bandaranayake International Airport
• Mobite outlets Island wide
• Selected Authorized Partner  Mobitel Retail outlets island wide

No , As you purchase the Pre-Paid Tourist SIM and you are good to go with your 1st call

You can Top Up via all available Top Up Channels which consists of :

 

 

• Top Up Cards at any Retail outlet on the street
• Electronic Top Up at Any retail outlet on the street
• Internet Top Up via www.mobitel.lk/myaccount
• Via International Top Up partners using your international Credit/Debit card via PayPal on www.ezetop.com or m.ezetop.com

 

 

Just Top Up your account to make International Calls, charges based on the destination will apply.

Just Top Up your account to make Local Calls, Standard call rates apply.

Just Top Up your account to Send SMS,Charges per message will apply.

Just Top Up your account to enjoy the Data or activate your preferred Data Plan

Just Top up your account and activate any of our Pre Paid BIS plans.

Yes, currently available features will remain the same. The IDD & Roaming benefits will be added.

No, once you have Bandham, then you can enjoy this benefit by using direct dialing method.

All you need is an active SMART Pre-Paid connection with enough credit in your balance.

Your data session will be interrupted if you are in 2G Coverage. But you can reconnect at any time till the end of your validity period.
If you are in 3G coverage, your data session will not be interrupted. However, your data transfer speeds will reduce for the duration of the call and resume to normal speeds thereafter.

You will still be able to enjoy your unused 3G Delight features within the given time period, even when your balance reaches zero.

You can only do so when you have exhausted your entitlement of all the features (Voice Minutes, Video Minutes and SMS) of your Freedom option.

Now you can manage your Pre-Paid internet SMART 3G delight feature through simple, easy to remember SMS codes. This option comes in handy especially if you are using your SMART Pre-Paid SIM for Internet on a USB Modem which is connected to a Laptop or PC. The SMS codes allow you to activate your preferred choice of 3G Delight feature, check your available data balance, your account balance, and also recharge your account anytime.
To receive these important codes via a SMS just type DATA and send it to 7678.

Justselect the SMS window which is available on the Connection Manager on the USB Modem and use the following SMS codes:

To activate 3G delight SMS to 7678Delight option

 

To check available balance SMS to 7678Option

 

Recharge your Pre-Paid account using SMS on the USB Modem:
Type the 14 Digit Pin and SMS this to 141.

No. SMS sent to 7678 is free of charge.
8.How do I recharge my account without removing the SIM from the USB modem?
You can recharge your account in the following way.
SmartShare: You can use this feature that allows you to transfer some of your credit on one SMART number to another SMART number.

You will get a Text Message (SMS) confirming your subscription if 3G Delight was activated by dialing the short code. If you activated 3G Delight by calling 141, you will hear a voice recording confirming your subscription.

You will be able to access 3.5G broadband via the normal Pre-Paid Broadband rate of Rs. 0.01 per kB. If you wish, you can extend the validity period of 3G Delight by reactivating the feature by dialing the required short codes or by calling 141.

Yes. You can activate 3G Delight as many times as you wish as long as you have sufficient balance in your SMART account.

You will receive a SMS when you reach 90% of the free data limit. You will also receive separate SMS when you exhaust your free limit.

The validity period will begin upon activation and the time left between the time of activation until midnight the same day will be counted as the first day.
For example, if you activate the option at 10.00 PM you will get only 2 hours (between 2200-2400 hrs) as your first day; in the case of 3G Weekly Delight 75 the remaining data will be valid for a period of 6 days thereafter.

Yes. You can check the remaining number of MBs in your 3G Delight feature by dialling #170#.

Yes. Just dial #170# and press 1 to deactivate the 3G Delight feature.

The data usage is calculated both for downloading and uploading.

You will be able to retrieve approximately 1000 Emails, download 25 MP3 Songs or browse over 300 web pages. (These are just indicative figures and the actual values may vary depending on the size of each unit illustrated in the above example.)

The SMART Loan enables any Mobitel SMART Pre-Paid customer to request for a loan Rs.30 whenever they are out of credit.

To become eligible for a SMART loan the following conditions should be met:

• You have to be connected with SMART for more than 6 months.
• You have to be registered in compliance with the Mobitel customer registration policy.
• Request for the Loan only within 24 hours when your account runs out of credit.
• The account balance should be between 5 and 0.

You can request for a SMART Loan by dialing #247# from your handset.

The validity period for the Rs.30 SMART loan granted is 7 days.

The processing fee of Rs.2.00 + Taxes & Levies will be charged for each successful loan request.

The processing fee will not be deducted of the Loan.

The services which you can enjoy with SMART loan will be:

• Local calls - Mobitel to Mobitel and Mobitel to other networks
• IDD buddy calls
• IDD international calls
• Local SMS - Mobitel to Mobitel and Mobitel to other networks
• International SMS
• Call Diversion
• Incoming calls from any network

You can only make one successful SMART Loan request at a time, the next successful request can be made only if your previous loan had been settled by recharging/reloading the account.

You can enjoy unlimited number of SMART loan requests for a month as long as you recharge and settle each SMART loan subsequent your request.

To check the available balance on your SMART Loan

• Call the self-care IVR 141 your handset and press 1.

• The availability of balance on your SMART loan will be sent to you via SMS each time you dial *100# on your handset.

The rentals for services such as mTunes, Any 8, and so on will not be deducted from your SMART Loan. Only the usage of the following services will be deducted from your SMART Loan.

• Local calls and IDD(Premier and Buddy) calls
• Local SMS and International SMS
• Call Diversion

Yes, the SMART Loan amount will have to be settled if you do not utilize this or not within the 7 day period or not.