| FAQs Broadband General M3 High Speed Internet is a high speed data connectivity service which will enable you to download and upload large files at very high speeds no matter where you are, provided that you are within 3.5G coverage. M3 High Speed Internet is powered by HSPA.
HSPA (High Speed Packet Access) combines the features of HSDPA (High Speed Downlink Packet Access) and HSUPA (High Speed Uplink Packet Access) enabling you to access data at speeds up to 14.4 Mbps Downlink and up to 1.98 Mbps Uplink, on devices supporting HSPA.
You will only have to pay for the actual data usage, irrespective of the time you have spent logged on.
The data usage is calculated both for uploading and downloading.
You will be able to retrieve approximately1000 Emails, download 25 MP3 Songs or browse over 300 web pages.(These are just indicative figures and the actual values may vary depending on the size of each unit illustrated in the above example). Data Conversion Table:
You can check your usage through your online account on the Mobitel corporate website at MyAccount Click on Account Login and then sign up. After signing up, you will be prompted for an activation code. Please enter the activation code you will receive via SMS on your device. This SMS will be sent to you after signing up for your account. If you require further assistance in setting up, please e-mail info@mobitel.lk with the subject "Assistance in creating My Account on the site" or call us on the Mobitel Hotline 071 275 5777 and we will assist you in setting up your account.
The system requirements will vary depending on the make and type of the device. Most of the Laptops or Personal Computers in use today are capable of supporting them. Generally, a personal computer (Laptop or Desktop) with the following configuration would meet the requirements:
However, the above configuration should only be used as a guideline and it is advised to ascertain the compatibility of the system requirements of the device with the computer you intend to use before purchasing. If you are using a Laptop/PC running on a different OS (Apple Mac etc.,) please check with the modem manufacturer's specifications for compatibility. Please follow the link below to view a range of devices and their product specifications available with Mobitel.  View Devices Yes. Most of the USB devices will have the software built-in and will automatically install with the first use. Please refer to the device manufacturer's instructions before using. For more technical details please refer the Advanced FAQ. Late Night Internet It is an add-on bundle to the existing commercial package, where the customer gets an additional bundle over its existing commercial package bundle at a nominal price. This additional bundle will be given priority in utilization over the current commercial package bundle, during off-peak hours. 12.00 a.m – 6.00 a.m
Click Here to view the plans
The Off-Peak bundle works as an add-on to the current commercial package. If the customer wants to activate the plan he/she has to SMS either of the following to 2545
No there is no activation/registration fee involved
Anyone who has registered for a commercial postpaid broadband package (BB 240, Senehasa Upahara, Zoom 475, Zoom 590, Zoom 890, Zoom 1290), with Mobitel is entitled to activate the late night internet plans. No, once the plan is activated as an add-on it gets auto-renewed every month.
For more information log on to http://www.mobitel.lk/broadband-postpaid Yes, in-order to deactivate the plan SMS the following to 2545
No
Yes, it is allowed. In order to do so the customer has to first deactivate the existing plan and then activate the new plan. In addition only one plan change over within a bill run No, once deactivated the customer can only activate a different OP bundle
No
Yes
Yes, if you want to check your daily usage alert, SMS Yes to 4545. If you want to request for your daily usage alert, SMS usage to 4567 SMS info to 2545
No
Prepaid Internet Pre-Paid internet plans consist of 5 fabulous add on plans for Pre-Paid users which offers Free DATA, Free Mobitel to Mobitel Minutes, Free Mobitel to Mobitel SMS and discount on DATA usage within the validity period of the plan All you need is an active Pre-Paid connection
Internet Chooti, 3 Day Internet, 7 Day Internet, 21 Day Internet, 30 Day Internet are the five Pre-Paid plans available which stand out from each owing to the bundles offered, validity and subscription fees
Following activation methods are available for Pre-Paid users to activate Pre-Paid internet plans a. SMS activation b. Reload activation c. Recharge card activation d. USSD activation e. Web activation
With each Pre-Paid internet plan you activate, you will receive an SMS with the expiry date of the plan Yes
Yes
The multiple activations and combination of activation is shown below.
No
Yes. DATA priority will be given for Pre-Paid internet package bundle
Your data session will be interrupted if you are in 2G Coverage. But you can reconnect at any time till the end of your validity period If you are in 3G coverage, your data session will not be interrupted. However, your data transfer speeds will reduce for the duration of the call and resume to normal speeds thereafter You will still be able to enjoy your unused Internet plan features within the given time period, even when your balance reaches zero You can only do so when you have exhausted your entitlement of all the features (Voice Minutes, Video Minutes and SMS) of your Freedom option
Yes
Mega Internet Packages Mega Internet Packages are High End Internet Packages also known as High End Zoom Packages, offering high bundles of data, especially designed for high end users. It has being customized to suit multiple device users as this is the only broadband package that offers sub-lines where the free bundle of the main package can be shared.
Yes, it applies
Yes, SMS ACT VOICE to 2545
Yes
A sub-line is a line that is being connected under the main broadband connection line, where the free data/SMS bundle can be shared. No, the service is given free of charge & only a connection fee of Rs. 100/= plus taxes applies Yes
The sub-lines work as a part of the main package and the utilization of data on the sub lines will be deducted from the free bundle of the respective main line which the sub-line is connected under. The free data bundle can be shared among the main line and the respective sub-lines accordingly. The accumulation of the total utilized data on the main line and sub-lines exceeds the free data bundle; the excess usage charge on data will be applied. Yes, as the purpose of issuing sub-lines is for multiple device users they can be used together. Yes, SMS ACT VOICE to 2545
No, you have to activate it on your sub-line separately.
Yes
No, you have to activate it on your sub-line separately.
No, sub-lines can be connected only under Mega Internet Packages.
DUAL CARRIER HSPA+ HSPA + is a mobile telephony technology that allows for data transmission speeds up to 21 Mbps. DC- HSPA+ is a further evolution of HSPA+ that offers data speeds of up to 42 Mbps. This is the next evolution of 3G technology from HSPA+ (3.75G). The theoretical Maximum speed that can be achieved with the Dual Carrier -HSPA+ technology, is 42 Mbps. So this has doubled the theoretically achievable max. speed of 21 Mbps in HSPA+ technology. HSPA allows data transmission’s maximum upto 14.4Mbps (though it allows 7.2Mbps), HSPA+ allows maximum upto 21Mbps, DC-HSPA+ allows upto 42Mbps LTE allows upto 100Mbps. Yes. In order to experience the DC-HSPA+ technology, a DC HSPA+ compatible device needs to be used. No, there will not be any impact. The network is fully backward compatible and supports all kinds of devices.
(The customer can’t experience the service with a HSPA dongle as the device is not compatible)
Note: - above mentioned routers support HSPA+ technology (that is data transmissions upto 21Mbps) and not Dual Carrier HSPA+. However Mobitel network supports HSPA+ and DC–HSPA+ technology. Yes. System requirements are same as HSPA+ supporting Personal Computers. Thus, any Personal Computer that is compatible with an HSPA+ device should be compatible to work with the DC-HSPA+ device The Dual Carrier HSPA+ trial activation allows a Mobitel postpaid broadband subscriber to experience the Dual Carrier HSPA+ technology free of charge for a maximum period of 1 day. However in order to experience this service the customer has to use a Dual Carrier HSPA+ compatible dongle. All postpaid broadband subscribers can activate the service.
Type “trial space DC” and SMS to 2545.
The trial activation will be automatically deactivated within a period of 24 hours. If the customer wishes the customer can do a permanent deactivation thereafter. No, you are eligible to activate the trial service only one per bill run.
Type “act space DC” and SMS to 2545.
Type “dct space DC” and SMS to 2545.
No, once you activate the Dual Carrier HSPA+ service, it will be auto-renewed at your bill run date until deactivated. Yes, the service will get activated and you will be charged for, however you will not be able to experience the Dual Carrier HSPA+ technology.
Upon activation with a Dual Carrier HSPA+ compatible device, the customer can experience a maximum downlink speed up to 42Mbps and a maximum uplink speed upto a 5.76 Mbps. If you deactivate the DC service, the Downlink & Uplink speed that has been allocated to your mobile will be revised to the original speed that was allocated to your post-paid broadband package. Yes, once the service has been activated in your package the respective speeds and technology of the service is applicable for all feature activations of the package. E.g. Late Night Internet Plans No, since the service has already been activated in your number the service need not be activated again. However the relevant monthly subscription fee of the Dual Carrier HSPA+ service is subject to change based on the postpaid broadband package the subscriber upgrades or downgrade the broadband package. No, since the service has already been activated in your number the service need not be activated again. Mobitel Gift Pack The product is a unique concept developed by Mobitel, where you can buy a gift wrapped Mobitel high speed dongle and a connection to gift to your friends and loved ones for any special occasion. For a price of Rs. 4,491/-, you will receive a Mobitel High Speed Dongle along with a voucher. The voucher gives the receiver the choice to select from the below prepaid or postpaid connection.
It is only valid till the 31st of December 2012.
The price is Rs. 4,491/-. This is subject to Government taxes and levies.
Huawei E303 Mobitel High Speed Dongle.
Through the Voucher. The receiver can decide which connection to activate (either prepaid or postpaid).
FREE 8GB data bundle valid over 8 months. SIM FREE.
FREE 1GB data bundle per month for 8 months. No deposit required. SIM FREE.
No. only one connection can be selected.
Yes. The Gift box containing the dongle and voucher comes wrapped in an attractive wrapping paper.
Yes. A note can be written in the space allocated in the box for a special message to be written by the sender.
Normal rates will apply. Prepaid: Can be reloaded with Rs. 2,012/- and receive 8GB valid for over 6 months. Postpaid: A monthly rental of Rs. 240/- will be charged. Prepaid: Will get inactive after 8GB utilized until it is reloaded again. Postpaid: After usage of 1GB in a given month normal rates will apply for excess use within the same month. That is Rs.2/- per 10MB used. Yes. A package change can be done to any other package offered by Mobitel.
The FREE bundle will be discontinued.
From any Mobitel Branch or SLT Teleshop Island wide.
CBC Plans It is a feature activation add-on bundle that can be activated by all pre-paid and post-paid internet customers. The plans have been designed to best fit to each individual’s lifestyle usage on internet surfing categories. Any pre-paid and post-paid internet customer except for Upahara Internet customers can activate this plan.
Type and SMS the following codes to 160 (The USSD menu #160# can also be used). Act YT Act M Act SN Please note once plan is activated, customer has to disconnect and reconnect the device to make the activated plan effective. Type and SMS the following codes to 160 (The USSD menu #160# can also be used). dct YT dct M dct SN ** This is not available for Pre-Paid customers Yes, the USSD menu option is #160#
Pre-Paid: 30 Days Post-Paid: One billing cycle Pre-Paid: The pre-paid plan does not get auto renewed after the validity period. Post-Paid: No, once the plan is activated as an add-on it gets auto-renewed every month. Multiple activation of the same plan within the validity period is not allowed. Yes, combined activation of other Pre-Paid internet plans is allowed (Excluding Blackberry plans). No, Late Night Internet plans and Content Based Charging Plans cannot be activated simultaneously on one given package. No
Pre-Paid: Type and SMS DB to 160 Post-Paid: Yes, if you want to check your daily usage alert, SMS Yes to 4545. If you want to request for your daily usage alert, SMS usage to 4567 SMS CBC to 160
Yes, however the customer has to disconnect and reconnect the device to activate the plan | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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