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Going Abroad

With our Roaming Services you can now enjoy seamless connectivity at affordable rates allowing you to use your own Mobitel number to call, SMS, check emails and surf the net from anywhere in the world.

Prepaid Roaming

All Prepaid connections are pre-enabled with Roaming

and therefore requires no deposits nor activations.

Postpaid Roaming

Postpaid users can activate Roaming on their Mobitel connection by visiting any Mobitel branch with the following:

 

Individual users:

a) Refundable deposit of Rs.25,000/-

b) Copy of NIC/Passport

 

Corporate users:

a) Letter of authorization from the company

View list of Countries

View Prepaid Roaming FAQ's

View List of Countries

View Postpaid Roaming FAQ's

 

 

What is this campaign for? 
 
This campaign will provide Mobitel customers, both pre-paid & post-paid, with the best roaming rates to Saudi Arabia, with the ‘Call Home’ minute at Rs.20/- and the SMS Home at Rs.5/- per message(Both rates are subject to taxes and government levies). 
 
How can I make use of these rates if I am a PRE-PAID customer? 
 
Pre-paid connections have the roaming feature activated by default and to benefit from the above rates, PRE-PAID customers need to use to following short codes: 
SMS Home: *123*<recipient number in Sri Lanka># 
Eg: *123*0712755777# 
Call Home: *140*94<recipient number in Sri Lanka># 
Eg: *140*94712755777# 
 
How can I make use of these rates if I am a POST-PAID customer?
 
Post-paid customers can now roam without a deposit, to activate the deposit free roaming feature, customers can: 
Dial #999# --> Activation (1) --> Deposit free roaming (5) 
Post-paid customers can then activate Budget Roaming to ensure that they latch onto our preferred network in Saudi Arabia to benefit from the above-mentioned rates: 
Dial #999# --> Activation (1) --> Budget Roaming (4) 
 
Note 1: Activation must be done prior to departure. Call Roaming Hotline (071-4 555 555) for more information.   
Note 2: Customers don’t have to use the Call Home short code as they will be able to dial Sri Lankan numbers directly from their phonebook.
 
How long are these rates available for? 
 
The Call Home rate of Rs.20/- will be available from 25th August to 30th September 2016. The SMS Home rate will remain the same. 
 
 
What are the other Calling rates from Saudi Arabia?
 
Rates (Rs.) How to dial
SMS Sri Lanka
‘SMS HOME’
5/-

*123*<recipient number in Sri Lanka>#

Eg: *123*0712755777#

Call Sri Lanka 
“CALL HOME”
20/-

*140*94<recipient number in Sri Lanka>#

Eg: *140*94712755777#

Outgoing calls to another roamer in Saudi Arabia 25/-

*140*94<recipient number in Sri Lanka>#

Eg: *140*94712755777#

Direct outgoing SMS 25/-

Recipient number 

Eg: +94712755777

Incoming calls 25/-  
Outgoing calls to Saudi Arabian number 60/- Saudi Arabian recipient number 
Direct outgoing calls to Sri Lanka 80/-

0094<recipient number in Sri Lanka>

Eg: 0094712755777

 

 

Data Roaming Plans

$5 Unlimited Data Roaming Plan (Regular Data Roaming Plan)

What is Mobitel Unlimited Data Roaming Plans?
 
This plan offers Mobitel Postpaid customers to use unlimited data for a lower rate and to know data usage (MB) while using data roaming.
 
Why should I use roaming data plans while roaming?
 
• Saves time and hassle- No need to search for Wi-Fi spots, data on-the-go!
Secured internet access is guaranteed -  your personal data is secured and no 3rd party can’t access to your data, unlike in public Wi-Fi networks 
Money saver for using data while roaming.
 
How can I activate this service?
 
By calling 0714555555 or by dialing #999#, select Activation (option 1) - Data Roaming Plan (option 6) - Regular Data Roaming plan (option 1)
 
How much is this package? 
 
The plan allows you to use unlimited data for just US$ 5 per day, in selected destinations. 
 
Where can I use this plan?
 
Data plan is available in 40 countries at present & in future for your convenience, more countries will be added to the list.
 
 

Asia Pacific

 Europe

America

Africa

Australia

Albania

Canada

Kenya

China

Austria

USA

 

Hong Kong

Belgium

   

India

Croatia

 

 

Japan

Denmark

 

 

Korea South

Estonia

 

 

Kuwait

France 

 

 

Malaysia

Germany

 

 

New Zealand

Hungary

 

 

Pakistan

Ireland

 

 

Qatar

Italy

 

 

Romania

Latvia

 

 

Russia

Luxembourg

 

 

Singapore

Malta

 

 

Thailand

Netherlands

 

 

Turkey

Norway

 

 

 

Poland

 

 

Portugal

 

 

Spain

 

 

Switzerland

 

 

UK

 

 

 

How can I de-activate the plan?

By calling 0714555555 or by dialing #999#, select Activation (option 1) - Data Roaming Plan (option 6) - Regular Data Roaming plan (option 1)

Do I get any usage alerts when browsing internet?

Usage notifications will be received at 100Mb, 300Mb, 500Mb, 800Mb, 900Mb

I have activated Budget roaming, can I activate $5 Unlimited Data Roaming Plan?

Yes

I have activated Deposit free roaming, can I activate $5 Unlimited Data Roaming Plan?

No, Deposit free roaming customers cannot use data plan at the moment

 

 How will I get charged in each of this situations?

a)      E.g.:     I have used 50 Mb per day – Charged USD 5

                     I have used 75 Mb per day – Charged USD 5

                     I have used 100 Mb per day – Charged USD 5

                     I have used 300 Mb per day – Charged USD 5

Etc.

b)      E.g.: I will use a total of 500 Mb during my roaming stay period of 3 days in India.

1st day- I will use 100 Mb               – Charged USD 5

2nd day- I will not use data             – Charged USD 0 (zero)

3rd day – I will use 200 Mb             – Charged USD 5

Total charge for the stay period   – Charge USD 10 + Local TAX

How will the billing cycle work for data roaming plans?

 Billing cycle will be reset from 12.00.00 am to 11.59.59 pm (24hrs) Sri Lankan time

 

Deposit Free Roaming

Now you can roam without a deposit with Mobitel Roaming! Mobitel introduces “Roam without a Deposit” for all our Post Paid customers.
No  deposits, rentals or additional payments required for activation

To activate :

Step 01:  Dial #999# on your Post Paid connection
Step 02:  select Activation (4th option)
Step 03: select Deposit Free Roaming
Roaming usage limit will be limited to your existing credit limit

Conditions:

This service is available for Post Paid customers.
The Roaming credit limit could be enhanced by making an additional payment.
Standard roaming rates will be applicable, to enjoy best rates activate Budget Roaming feature after activating Deposit Free Roaming
This service is available around the world with an exception of a few countries. Call our Roaming customer care line 071 4 555 555 for further information

Value Added Services

Mobitel offers you a wide range of value added features while roaming to make your roaming experience a good one

Data Roaming

SMS Roaming

CALL HOME & SMS HOME

Inflight & Maritime Roaming

Roaming self-service portal(#999#)

Roaming Call Screening

GPRS Roaming Self-Activation/Deactivation

 

What are the benefits of the Roaming Rewards Programme of Mobitel?

You can earn frequent flier miles or points from leading airlines and hotel partners while you are roaming with Mobitel. Miles or points earned as a result of you roaming will be credited directly to your account from your airline or hotel programme. These miles or points can be redeemed for free airline tickets, hotel stays or any other goods or services. In order to earn miles or points you only need to register once. In addition, you can register up to three additional phone numbers to your account on which you can earn miles or points. These may be mobile numbers of your spouse, friends, family or colleagues. It is required that the additional mobile phone numbers are also from Mobitel. Miles or points earned as a result of the use by those mobile phones will also be credited to your account.

How can I earn points?

You can earn miles or points in any country as long as you make use of your mobile phone abroad. You could view the list of countries and networks by logging on to www.roamingrewards.com.

 You can earn;

  • 1 mile for every 2 minutes of roaming outgoing call
  • 1 mile for every 2 SMS's (text messages) sent

You will not earn miles or points for CALL HOME / SMS HOME services.

Which airline or hotel partners are participating in Mobitel Roaming Rewards Programme?

You can redeem your rewards at any of the following airline or hotel partners: SriLankan Airlines, Thai Airways, Malaysia Airlines, Air France/KLM, Hilton, Marriott, InterContinental Hotel Group, Royal Brunei Airlines, Qatar Airways, Brussels Airlines, TAP Portugal, Ukraine International Airlines, Oman Air, Etihad Airways, Gulf Air, Lufthansa, Northwest Airlines, Delta Airlines, and AeroSvit Airlines.

Can I earn miles or points with the service if I am already registered for another loyalty programme with the Roaming Rewards Programme of Mobitel?

No. You can only earn miles or points with one loyalty programme at a given time. If you wish to earn loyalty points on a different loyalty programme you will be required to change the respective programme at that point of time. You may change your selected programme each time you travel.

Do I need to have a Mobitel Connection?

Yes, it is required that you have a Mobitel connection

Can I make use of Mobitel Roaming Rewards Programme with a prepaid phone?

Yes, both post-paid and pre-paid users can earn roaming rewards.

How do I register?

You can enrol online at www.roamingrewards.com. If you would like to enrol online choose your preferred loyalty programme on the website of the programme you wish to earn miles or points when making use of your mobile phone abroad. It is required that you are an existing member of any of the associated loyalty programme of Mobitel Roaming Rewards Programme (refer question no. 2 above for the list) and that you have a mobile phone number from Mobitel.

How do I become a member of any of the associated loyalty programmes?

If you are not yet a member of any of the associated loyalty programme, visit the website of your preferred loyalty programme and register first, before you register for Mobitel Roaming Rewards Programme. Log on to www.roamingrewards.com to view the list of loyalty programme partners

Are there any additional costs for registering for Mobitel Roaming Rewards Programme?

No, there are no additional costs involved in order to earn miles or points.

How long does it take before I receive my miles or points?

It takes up to 45 days after the month in which your calls eligible for rewards were made before your miles or points are credited on your account.

How can I see if my rewards are credited on my account?

You can view your account balance with your airline or hotel loyalty programme. Your rewards earned with Mobitel Roaming Rewards Programme will be credited on your account under the name "Travelling Connect".

What should I do if I did not receive my miles or points?

Please check first your account balance with your loyalty programme. Your rewards will be credited on your account under the name “Travelling Connect”. Note as well that it may take up to 45 days after the month in which your calls eligible for rewards were made before your miles or points are credited to the account balance with your chosen loyalty programme. If you believe that you have not received your rewards, you can contact our customer service desk: roamingrewards@mobitel.lk

How can I view and change my account details for Mobitel Roaming Rewards Programme?

To view and change your account details go to www.roamingrewards.com and select "Manage Your Account". By entering your mobile phone number and your loyalty programme membership number you can view and change your account details.

What should I do when I want to change my membership number registered to my account?

Go to "manage my account". Enter your mobile phone number and membership number to view and change your account details

What should I do when I want to change a mobile phone number registered to my account?

Go to "manage my account". Enter your mobile phone number and membership number to view and change your account details.

What should I do when I want to change my email address registered to my account?

Go to "manage my account". Enter your mobile phone number and membership number to view and change your account details.

How can I stop earning miles or points with roaming?

Go to "manage my account". Enter your mobile phone number and membership number to view and change your account details.

How can I change to another airline / hotel programme?

Go to "manage my account". Enter your mobile phone number and membership number to view and change your account details.

Do I need to fly with the airline of my frequent flyer programme to be eligible to earn miles when making calls?

No.

Do I have to stay in a hotel of my frequent traveller programme to be eligible to earn points when making calls?

No.

 

Loyalty Programme

With Mobitel Roaming Rewards you can earn extra airline miles or hotel points every time you travel abroad. All you have to do is simply use your Mobitel number as you would do at home to make phone calls, send SMS or access internet.

What you get:

  • 1 mile for every 2 completed minutes of roaming outgoing call
  • 1 mile for every 2 roaming SMSs (text message) sent
  • Earned miles will be automatically added to your loyalty program account, which later on can be redeemed for free tickets, free hotel stays, upgrades and more.
  • You can choose from more than 25 leading airlines and hotel programs including SriLankan Airlines, Malaysia Airlines, Singapore Airlines, Thai Airways, Miles&More, KLM, Air France, Hilton, Marriott, InterContinental Hotels and many more!
  • You can roam on any network in the world which has a roaming agreement with Mobitel.

How it works:

  • Go to http://www.roamingrewards.com
  • Register by choosing your loyalty program and filling in your personal data
  • When going abroad simply use your Mobitel number and collect valuable miles or points – that’s it!

Mobitel makes roaming rewarding! So sign up today for Mobitel Roaming Rewards and don’t miss this great opportunity to extra earn miles or points!

For more information on Mobitel Roaming Rewards please visit http://www.roamingrewards.com

Mobitel subscribers who are also members of FlySmiLes program can earn FlySmiLes miles on their Mobitel usage. FlySmiLes miles can be earned at the rate of 1 mile per every Rs. 250 on post-paid bills or pre-paid recharges/top-ups. 
 
Members should maintain a minimum bill/re-charge value of Rs.1000 (excluding rental, e-services and taxes) to qualify to earn FlySmiLes miles.
For more information call us on 1717 and visit www.flysmiles.com  for registration.