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Loyalty

 

What is Club Points?

It is a point based loyalty programme which enables Mobitel subscribers to accrue points based on their monthly spend on Mobitel services. 

Who is it for?

It is for both Prepaid & Postpaid subscribers excluding corporate.

How do I register for Club Points?

You can automatically enroll the program & start earning   points based on the services you use.

What is the rupee value of a point?

1 Point = Rs.1

What are the services considered for points?

Service Type

Allowed % for Club Points

Subscriptions

0.00%

Local Voice (M2M)

0.00%

Local Voice (M2O)

1.50%

Data (Broadband)

0.00%

IDD (Voice-Premier )

1.50%

IDD (Voice-Buddy)

1.50%

IDD (SMS)

2.00%

Roaming (ROUG)

1.50%

Roaming (RINC)

1.50%

Roaming (RDIV)

1.50%

Roaming (RSMO)

1.50%

Roaming (RGPR)

1.50%

USSD Call Home (USSD)

1.50%

SMS Home (USD)

1.50%

GPRS (Mobile Data)

1.50%

VAS-M Tunes (CRB)

1.50%

VAS-MMS (MMSO)

2.00%

VAS-SMS

0.00%

News Alerts

1.50%

.

 
How long does it take to credit/award points?
 
Points will be credited within the first 15 days of the following month. 
 
 
Is there a validity period for Club Points?
 
 Yes. The points will be valid for a period of 12 months. 
 
What is a Club Point cycle?
   
The period between the start date & the end date, where a customer can accrue points   
The Club Points cycle starts on the 1st of April and ends on the 31st of March, every year.
 
Can I carry forward my Club Points to the next cycle?
   
No. Points accrued within the club cycle needs to be redeemed prior to the expiry of points.
 
 
How do I know how many Club points I have for redemption?
 
  • Via SMS -Type “CLP” and send to 5500
  • Via USSD –Dial #556# - Selecting Option 1, “View Club Points”
 
What can I redeem?
     
Club Points can be redeemed against the following services: 
 
  • Monthly bill payments
  • Prepaid top up
  • Purchase of handset / devices 
  • SIM change fee / upgrade fee
  • Number change fees
 
 
How do I redeem Club points?
 
For bill payments  Dial #556 # and select option 2
For top up Dial #556 # and select option 3
Purchase of handset 

 

Request to deduct points against the invoice value

SIM change  / upgrade fee
Number change fee
    
Can I transfer Club points?
 
No. Club Points are non-transferable.
 
What are the terms and conditions of Club Points? 
 
  • You can redeem over and above 100 points. 
 E.g: If you have accrued 120 Points, you can only redeem 20 Points leaving a balance of 100 points in your account.
 
  • The number should be in an active status.
  • The validity of Club Points redeemed as top up will be in line with the standard validity period of a prepaid top up. 
   
Club Points top up validity period 
 
Club Points top up validity period 
Denomination range in Rs. Validity in days 
20-49.99 LKR 7 Days 
50-99.99 LKR 20 Days
100-249.99 LKR 90 Days
250-349.99 LKR 180 Days 
350-499.99 LKR 220 Days 
500-999.99 LKR 260 Days 
1000  LKR & Above 365 Days 
 
 
 
How can I share my feedback / suggestions/concerns about the program? 
 
 By calling the Customer Care Hotline 1717 or by sending an email to clubmagnate@mobitel.lk .