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FAQ – mCash Online Promotion with eChannelling

What is the new promotion?

Any mCash Customer get 100% off on the service fee when the Customer channel a doctor at eChannelling.com and pay via mCash.

Who is eligible for this promotion?

Any mCash Customer having the mCash Account in active status and having substantial balance in the mCash Account.

How to channel a doctor and pay via mCash at eChannelling.com?

  • Step 1 -: Visit www.eChannelling.com
  • Step 2 -: Channel a doctor by filling the desired information
  • Step 3 -: Select mCash as the Payment Option (Will be redirected to the mCash IPG)
  • Step 4 –: Enter Mobile Number (mCash Account No.) & mCash PIN
  • Step 5 -: Enter 5 digit OTP sent via SMS
  • Step 6-: Confirm the Payment

An SMS confirmation will be sent confirming the payment to eChannelling.

Is the discount applicable for the total channeling fee?

No. The 100% discount is only applicable for the eChannelling Service Fee.

Is the No Show Refund Fee applicable for the discount?

No. The No Show Refund Fee will have to be borne by the Customer.

Is the Discount Applicable on a real-time basis?

Yes, the discount will be applied at the time of making the payment via mCash. Customer will only be charged for discounted amount.

What are the extra charges applicable for making online payments to eChannelling?

There will not be any extra fees charged from mCash for making Online Payments.

What are the limits for making online payments to eChannelling?

Standard mCash Limits will be applicable as follows;

  • Basic Account – Rs 10,000 per day
  • Enhanced Account – Rs 25,000 per day

Where can the Customer Top Up mCash?

Customer can Top Up mCash by visiting below or using Commercial, HNB, Sampath, Cargills, Pan Asia Online & Mobile Banking:

  • mCash Retailers
  • Mobitel Branches
  • SLT Teleshops
  • Singer
  • Singer Mega
  • Sanasa Development Banks
  • Lanka Bell Branches
  • Keells Super Outlets

What are the reasons for the payment to fail?

  • Insufficient balance in the mCash Account
  • Maximum mCash transaction limit per day has been exceeded.
  • Incorrect OTP has been entered
  • Check if the Internet Connection is working properly
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