Roaming Guide

Postpaid

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Network Selection

Manual Selection

If you prefer to choose the network yourself, set your mobile phone to manual selection mode. Please refer to the user guide of your mobile phone or consult your dealer for details. In manual mode, your mobile phone will display all available GSM networks in the area, out of which you could select the network of your preference.

Incoming Calls While Roaming
Receiving calls from Sri Lanka
Caller dials your mobile number directly
Charges are as follows; for Sri Lanka & Countries other than Roaming Destination

• IDD rates are based on Mobitel IDD rates, from Sri Lanka to roaming destination
• Standard airtime rate for incoming calls of the respective GSM operator in roaming destination (applicable only when respective GSM operator charges for airtime of incoming calls).

Example :
You are roaming in Australia and you receive a call from Sri Lanka. You will be charged as follows:

  1. Mobitel IDD rate from Sri Lanka to Australia
  2. Standard airtime rate for incoming calls of Australia operator
  3. Roaming surcharge of Australian operator
Making outgoing calls while roaming
Making outgoing local calls in the country you are roaming
Dial the number you want to reach.

Example : You are roaming in Australia and you want to call a Australian Telephone Number, Just Dial the number without IDD codes.

Charges

Outgoing calls to another number within your roaming destination will be charged as follows:

  • Standard airtime rate of respective GSM operator in roaming destination.
  • Roaming surcharge of respective GSM operator in roaming destination
Example:

You are roaming in Australia and you make a call to a Australian telephone number. You will be charged as follows:

  • Standard airtime rate of Australian operator
  • Roaming surcharge of Australian operator



Making Calls to Sri Lanka & IDD calls while Roaming To make calls outside your roaming destination, Including Sri Lanka dial
  1. Country code of the party you want to contact
  2. Number
Example:
If you are calling Sri Lanka (Your Home country) while you are roaming, you would need to dial 0094 + number.

To Sri Lanka +94********* or 0094*********
To UK +44********** or 0044**********

Charges
Outgoing calls to places outside roaming destination will be charged as follows:

Standard airtime rate of respective GSM operator in roaming destination.

IDD rate of respective GSM operator in roaming destination to the country your calling

Roaming surcharge and value-added tax (where applicable) of respective GSM operator in Roaming Destination

Example:
You are roaming in Australia and you make a call to a Sri Lankan telephone number. You will be charged as follows:
  1. Standard airtime rate of Australian operator.
  2. IDD rate based on Australian operator's IDD rate from Australia to Sri Lanka.
  3. Roaming surcharge of Australian operator.

Outgoing calls to another number within your roaming destination; When making an outgoing call to a number within your roaming destination, dial only the number without the country code
Example:
You are roaming in UK and you want to call a UK Telephone Number, Just Dial the number without country codes.

Charges
Outgoing calls to another number within your roaming destination will be charged as follows:
  1. Standard airtime rate of respective GSM operator in roaming destination.
  2. Roaming surcharge of respective GSM operator in roaming destination
Example:
You are roaming in Australia and you make a call to a Australian telephone number. You will be charged as follows:
  1. Standard airtime rate of Australian operator
  2. Roaming surcharge of Australian operator


How do you take a call through 'Call Home'?
To make outgoing calls back to Sri Lanka at a low cost
Dial using;
*140*94xxxxxxx#

Ex : *140*94712755777# (Mobile)
*140*94112330550# (Fixed)

Charges

Outgoing calls using CALL HOME to call back Sri Lanka
  1. CALL HOME rate charged by Mobitel (in LKR)
  2. Roaming incoming call rate made applicable by th roaming operator (in foreign currency)

How do you send a message using 'SMS HOME'?
Dial *123* < Recipient Number > #
Eg: *123* 0712778880#
Charges for SMS HOME messages;
Rs. 5 would be charges for every SMS HOME message

 

Prepaid

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Network Selection

Manual Selection

If you prefer to choose the network yourself, set your mobile phone to manual selection mode. Please refer to the user guide of your mobile phone or consult your dealer for details. In manual mode, your mobile phone will display all available GSM networks in the area.

Recharging procedure while roaming

You can recharge by:

Carrying your own SMART Recharge Cards.

*102*PIN# Yes Dealer Top-up - TOP Up credit from Sri Lanka to your mobile number.

Credit Card payment

 

Visa or Master Card payment made through the Mobitel website

To add more credit to your account: A local contact person can recharge the card through a dealer point on your behalf.



 

Checking Account Balance while Roaming

CALL *100#

Your balance will appear on the screen

MoreMagic
International mobile top-up solution, powered by MoreMagic, enables overseas family members to send Mobitel prepaid airtime to their loved ones back home and additionally TopUp their Mobitel numbers on roaming

The groundbreaking facility enables in particular the Sri Lankan Diaspora to reload Mobitle numbers of friends and relatives back home in Sri Lanka. Mobitel International TopUp service has a significantly far reaching presence in the Middle-East, United Kingdom, Canada and United State of America through retail network, providing a value to the Sri Lankan Diaspora and their families at home in Sri Lanka.

This exciting new service enables Mobitel roaming subscribers abroad to send mobile phone reloads to any Mobitel customer using our partners’ online top-up service. The service is currently being rolled out across Warid’s affiliated retail-store network with over 75,000 retail stores in the US,Canada,UK and the Middle East which include over 45,000 Western Union agents in the United States.

Incoming Calls While Roaming
Receiving calls from Sri Lanka
Caller dials your mobile number directly
Charges are as follows; for Sri Lanka & Countries other than Roaming Destination
  • IDD rates are based on Mobitel IDD rates, from Sri Lanka to roaming destination
  • Standard airtime rate for incoming calls of the respective GSM operator in roaming destination
(applicable only when respective GSM operator charges for airtime of incoming calls).

Example:
You are roaming in Australia and you receive a call from Sri Lanka. You will be charged as follows:
  1. Mobitel IDD rate from Sri Lanka to Australia
  2. Standard airtime rate for incoming calls of Australia operator
  3. Roaming surcharge of Australian operator

Making outgoing calls while roaming

Making outgoing local calls in the country you are roaming

 

Dial the number you want to reach.

Example: You are roaming in Australia and you want to call a Australian Telephone Number, Just Dial the number without IDD codes.

Charges:

Outgoing calls to another number within your roaming destination will be charged as follows:

 

 

  • Standard airtime rate of respective GSM operator in roaming destination.
  • Roaming surcharge of respective GSM operator in roaming destination

 

Example:
You are roaming in Australia and you make a call to a Australian telephone number. You will be charged as follows:
  1. Standard airtime rate of Australian operator
  2. Roaming surcharge of Australian operator

 

 

Making Calls to Sri Lanka & IDD calls while Roaming
To make calls outside your roaming destination, Including Sri Lanka dial
  1. Country code of the party you want to contact
  2. Number
Example:

If you are calling Sri Lanka (Your Home country) while you are roaming, you would need to dial 0094 + Local number.
To Sri Lanka 0094*********
To UK 0044**********

Charges
Outgoing calls to places outside roaming destination
  1. Standard airtime rate of respective GSM operator in roaming destination.
  2. IDD rate of respective GSM operator in roaming destination to the country your calling
  3. Roaming surcharge and value-added tax (where applicable) of respective GSM operator in Roaming Destination
Example:

You are roaming in Australia and you make a call to a Sri Lankan telephone number. You will be charged as follows
  1. Standard airtime rate of Australian operator.
  2. IDD rate based on Australian operator's IDD rate from Australia to Sri Lanka.
  3. Roaming surcharge of Australian operator.

How do you take a call through 'Call Home'?

To make outgoing calls back to Sri Lanka at a low cost

 

Dial using;

*140*94xxxxxxx#

Ex : *140*94712755777# (Mobile)

*140*94112330550# (Fixed)

 

Charges

Outgoing calls using CALL HOME to call back Sri Lanka

 

  • CALL HOME rate charged by Mobitel (in LKR)
  • Roaming incoming call rate made applicable by th roaming operator (in foreign currency)

 


 

How do you send a message using 'SMS Home'?
Dial *123* < Recipient Number>#
Eg: *123* 0712778880#
Charges for SMS HOME messages;
Rs. 5 + Tax would be charges for every SMS HOME message

 

SMS Roaming

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Activating SMS Roaming

Type ACT1 and Send to 9911

 

This should be done about half an hour prior to leaving Sri Lanka.

This will disable calls, but will enable you to access SMS roaming while you are away.


 

Deactivating SMS Roaming

Once back in Sri Lanka

Type DCT1 and Send to 9911

This will enable you to receive or make calls & SMS once you return to Sri Lanka

Sending Messages
While roaming, if you wish to send an SMS to Sri Lanka, this could be done in any one of the following ways;
Eg. +94 71x xxx xxx
94 71x xxx xxx
071x xxx xxx
71x xxx xxx
While roaming, if you wish to send an SMS to another country apart from Sri Lanka this could be done as follows;
Eg. SMS to UK - +44 71x xxx xxx

Receiving Messages
From Sri Lanka and any other destination
Sender has to type message and send it to your number in the format +9471*******

Charges for SMS Roaming
Roaming rates are applicable and vary between destinations and networks you roam on. Call Mobitel Roaming Hotline on +94 714 555 555 for details
 

GPRS Roaming

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Network Selection

Manual Selection

Since not all networks are not GPRS enabled, you could choose the network manually by;

Setting your mobile phone to manual selection mode. Please refer to the user guide of your mobile phone or consult your dealer for details. In manual mode, your mobile phone will display all available GSM networks in the area.

You could call Mobitel Roaming Hotline on +94 714 555 555

or, View the list of GPRS Roaming countries & networks.



How do i access the web?
The customer has to select web profile to access internet, email.
Note: Profiles can be selected from the place which the settings have been saved.

How do i acces a WAP site?
The customer has to select WAP profile to access Mobitel WAP site.
NOTE:  Profiles can be selected from the place which the settings have been saved.