1. How to obtain a new connection?
Mobitel@ Big M's & branches, Mobitel@ SLT Teleshops, Mobitel@ SLT Regional Telecom offices, and Mobitel@ Singer Mega.
2. How do I increase my credit limit?
Your initial credit limit on a post-paid connection is equal to the Refundable Deposit. However the credit limit can be enhanced by:
Credit enhancements can be carried out at Mobitel Flagship Center, Mobitel Big M branches,Mobitel@ Singer Mega and Mobitel@ SLT Teleshops
3. How do I know my usage and account balance?
For free Daily usage alerts please Type YES from your phone & send to 4545 or Dial 1456 for current usage and Account balance information.
4. How is the rental calculated on my first bill?
On selected packages, rental will be charged from the date of connection, up to the date of your bill.
You obtained your mPower 390 connection on 5/1/2012 and your bill date was 20/1/2012.
This is how the rental will be calculated:
5. What is the due date of the bill?
The due date will be 14 days after the bill is processed.
6. Where can I pay my bills?
Your monthly bill can be paid at the following locations:
Mobitel Bill Payment Locations
Mobitel Branches | Mobitel@SLT Teleshops | Mobitel@Singer Mega | Mobitel Authorized Dealers
Bank Of Ceylon | Commercial Bank | DFCC Vardhana Bank | Nations Trust Bank |NDB bank | National Savings Bank | Pan Asia Bank | People’s Bank | Sampath Bank | Seylan Bank | Union Bank | HDFC Bank
Arpico | Keels super | Laugfs
Abans| SINGER plus |Sri Lanka Post
* Payments are not updated online.
7. What is the grace period of my bill?
When the outstanding amount of your bill exceeds the credit limit, outgoing will be disconnected;then, after 30 days, the line will be temporary disconnected and will be deactivated after 30 days.
8. What steps can be taken if my line is temporarily disconnected or deactivated?
If your line is temporarily disconnected you have to settle all your bills which are due, and make sure that the outstanding amount is reduced to an amount below the credit limit.If your line is deactivated, the total outstanding amount must be paid and the NIC should be produced for reconnection.
9. Can I change my package?
Yes, if you are a post-paid user all you have to do is to fill an alteration form stating your new tariff package.
You will also be able to change your package online or through an SMS in the near future.
10. How do I transfer the ownership of a package?
You can transfer the ownership of your connection by giving us a letter of authorization. The new user would have to visit any of our outlets with:
11. My SIM card is lost/damaged. What do I do?
12. I am a Mobitel Postpaid user. Can I use 3G Daily Delight and 3G Weekly Delight?
3G Weekly Delight 75, 3G Daily Delight 50 and 3G Daily Delight 25 are exclusive options available for Mobitel Pre-Paid customers. As such, you cannot activate 3G Delight with your post-paid number. However, if you have an HSDPA modem or laptop with built-in HSDPA, you can purchase a SMART SIM and enjoy the 3G Delight features.