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Give Feedback on Service to Mobitel Sri Lanka
Give Us Your Feedback

Customer satisfaction has always been close to Mobitel's heart. As your service provider we always strive to meet or exceed your expectations , as we want to be the best in SERVICE DELIVERY. However, we like to hear from you your feedback on how you rate us.

We would be grateful if you could take a few moments to complete the following questionnaire. Every completed questionnaire will qualify to enter a draw with exciting prices to be won. This feedback is solely to understand your level of satisfaction of our service. However if you have any service difficulties please CLICK HERE

We are available to serve you anytime on 071 2755777 or dial 1717 from any network in Sri Lanka

Customer Details
*Your Name
 
 
*Phone number
 
 
*Email
 
 
 
*Required Fields
 
 
                               Call Centre      Branch/Dealer Centre
                                           
Please select your response

1.  In thinking about your most recent experience with Mobitel ,please rate your level of satisfaction/dissatisfaction with the service offered?

 Extremely satisfied
 Somewhat satisfied
 Dissatisfied
 Extremely dissatisfied

2.  Was our customer service representative ,

 Courteous
 Responsive
 Knowledgeable

3.  Was your query handled efficiently to your satisfaction?

 Yes, very efficiently
 Quite efficiently
 Inefficiently
 Extremely inefficient

4.  State your reason for selecting Mobitel as your Mobile communication partner?

 Attractive & affordable call rates
 Coverage
 Superior Customer service
 Value added services
 Loyalty benefits

5.  How likely are you to recommend Mobitel to others?

 Likely
 Somewhat likely
 Not sure
 Will not recommend

6.  Other feedback and comments (free text)

Please select your response

1.  In thinking about your most recent experience with Mobitel ,please rate your level of satisfaction/dissatisfaction with the service offered?

 Extremely satisfied
 Somewhat satisfied
 Dissatisfied
 Extremely dissatisfied

2.  Please state if the customer service representative was courteous?

 Yes, extremely
 Quite courteous
 Not courteous
 Extremely rude

3.  Did the Customer service representative handle you efficiently?

 Yes, very efficiently
 Quite efficiently
 Inefficiently
 Extremely inefficient

4.  Was the customer service representative knowledgeable?

 Yes, knowledgeable
 Quite knowledgeable
 Not knowledgeable
 Very poor in knowledge

5.  Was our store atmosphere and decor appealing?

 Yes, very much
 Quite appealing
 Not appealing
 Not sure

6.  State your reason for selectingMobitel as your Mobile communication partner?

 Economical packages & call rates
 Coverage
 Superior Customer service
 Advanced technology and features.
 Loyalty offers

7.  If you did visit our location, Did you think that the customer service representative was suitably attired?

 Yes quite suitable
 No
 Not to suit the organizations image
 Too casual for business

8.  Other feedback and comments (free text)

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