What does this service entail?
This value added service gives you the opportunity to reserve airline tickets using Mobitel’s ticket reservation hotline
How can I get through to the Mobitel airline ticket reservation hotline?
Simply dial 365 from your Mobitel phone and key in ‘3’ to select airline ticket reservation.
How much will I be charged per minute on 365?
You will be charged Rs. 8 + taxes per minute
How do I know whether my reservation has been accepted?
Once you make your airline ticket/s reservation, you will receive an acknowledgement SMS confirming it.
Does receiving this SMS confirm that I can fly on the date that I requested?
No. In order to complete the confirmation of your booking, you must make the full payment before your airline ticket reservation expires.
What do I do if I do not receive this reservation SMS?
Call the airline ticket reservation hotline on 365 and request the officer you speak to, to resend the message to you.
Where can I make the payments?
Payments can be made at the following Mobitel branches:
  • Mobitel Travel Office – Colombo 02
  • Jaffna
  • Kurunagela
  • Ratnapura
  • Matara
  • Kandy
  • Anuradhapura
  • World Trade Center
If I need to change any part of my travel itinerary, how do I do that via this service?
Simply dial 365 and inform the officer regarding the details need amended. Please note that any such changes will incur relevant administrative charges.
How can I contact the service helpline while I am on roaming?
Dial +94 711 365 365 while roaming and get instantly connected with Mobitel’s travel specialists.
Is there a way of providing feedback and comments?
Yes there is. Please email all your feedback and comments to