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Mobitel Master Unlimited

 

 

 

What is the “Master Unlimited Data” Package?
This is the Revolutionary Unlimited Post paid package introduced by Mobitel for a monthly rental of just Rs.2,999/-.
What are the package details of this offer?

Monthly Rental

Rs.2,999 + tax

Data

Unlimited

Fair User Policy (FUP) MAY apply at 1.5GB per day, however customers will continue have access to internet at considerable speeds 24 hours of the day at no extra charge. (The speeds after FUP will still be sufficient for general internet browsing including social networking and video without buffering.)

Voice call charges

Rs 1.50 /-

SMS/MMS charges

20 cents

Connection fee

Rs.1,000

Refundable Deposit

Rs.1,000

Initial Credit Limit

Rs.6,500

What is FUP (Fair User Policy) applied to DATA?
Fair Use Policy (FUP) is a common practice among all operators globally when providing unlimited services to make sure all customers get the best experience continuously with the chosen price plan.

To ensure all customers are able to experience internet at high speeds on the network & also to improve user experience, Mobitel Master Unlimited will be offer data at maximum speed available up to 1.5GB daily.
However customers will continue have access to internet at considerable speeds 24 hours of the day at no extra charge. (The speeds after FUP will still be sufficient for general internet browsing including social networking and video without buffering.)

The speed may get reduced depending on a number of conditions such as location, data traffic, numbers of customers etc. This is done to ensure all customers are able to experience the network speeds at consistent levels.
Can I get the normal data speed if FUP is applied?
You can activate Post paid Duration based packages to experience normal data speed. For more details in regards to Post paid Duration based packages please visit Mobitel Datamart www.datamart.lk
At what time will the data speed get reset to normal speed?
Speed will get reset at 12 midnight every day.
Can DATA be shared through tethering/Hotspot?
DATA sharing through tethering/ Hotspot is allowed, subject to a Fair User Policy
Is there any fee to obtain this package?
A refundable deposit of Rs.1,000/- and, Rs.1,000/- (inclusive tax) will be charged as a connection fee.
How will I get charged if I buy the package in middle of the month?
Monthly Rental will be prorated. You will get free data daily with the Fair User Policy.
What are the documents I should to provide to obtain a new connection?
  • Duly completed postpaid subscriber form
  • NIC - Standard NIC level credit policy will be applicable
  • Valid Billing proof
Who is eligible to obtain this offer?
Any Individual Customer can obtain this offer as a new connection and existing postpaid customer can change his/her individual connection to this package.

 

30 Day Money Back Guarantee Offer

for Master Unlimited Data & Unlimited Data + Voice customers

What is 30 day Money Back Guarantee Offer ?
“30 day Money Back Guarantee” is a offering to customers of Master Unlimited Data package and Master Unlimited Data + Voice package.

If customer wishes to disconnect with 30days of activation, customer will be offered a refund for money paid at the point activation.
What are the applicable packages for Money Back Guarantee offer?
Master Unlimited Data and Master Unlimited Data + Voice
Should a customer sign an agreement?
Yes, along with the standard New SIM application form, customer should be agreed to sign a separate agreement which cover the conditions applied for Money Back Offer
What is the Money back guarantee offer validity?
30 days Money will be refunded only if disconnected within 30 days from activation date
What are the payments/refunds customer entitled to?
  • Connection fee (Rs1000)
  • Refundable deposit (Rs1000) - And also
  • Waiver for the total billed value.
However, at the point of disconnection, if customer has more than Rs 1000 (including taxes) worth of billed usage (apart from rental charges), the money shall not be refunded.
Where/How can a customer claim Money Back Guarantee Offer?
customer has to visit a Mobitel location and request to terminate his/her Master Unlimited package with Money back guarantee.
Can customer get Money back within same day?
Yes customer will be issued Rs2000 (Connection fee + Refundable deposit) the same day of disconnection. (conditions apply)
Can customer claim Money back multiple times?
Money Back offer is restricted one package per one NIC.
However, customers can purchase multiple packages, but without Money back guarantee will be offered only to one connection.
What are the instances money shall not be refunded?
  • Request for disconnection after 30 days of activated date
  • At the point of disconnection, if the customer has more than Rs1000 (including taxes) worth of billed usage (apart from rental charges)

 

 

What is the “Master Unlimited Calls & Data” Package?
This is the Revolutionary Unlimited Post paid package introduced by Mobitel for a monthly rental of just Rs.3,999/-.
What are the package details of this offer?

Monthly Rental

Rs.3,999 + tax

Mobitel to Mobitel Voice Calls

UNLIMITED

Mobitel to Other networks

Free Voice Bundle

2,000 minutes

Data

UNLIMITED

Fair User Policy (FUP) MAY apply at 1.5GB per day, however customers will continue have access to internet at considerable speeds 24 hours of the day at no extra charge. (The speeds after FUP will still be sufficient for general internet browsing including social networking and video without buffering.)

Voice call charges

Rs. 1.50 /-

SMS/MMS charges

20 cents

Connection fee

Rs.1,000

Refundable Deposit

Rs.1,000

Initial Credit Limit

Rs.5,500

What is FUP (Fair User Policy) applied to DATA?

Fair Use Policy (FUP) is a common practice among all operators globally when providing unlimited services to make sure all customers get the best experience continuously with the chosen price plan.

To ensure all customers are able to experience internet at high speeds on the network & also to improve user experience, Mobitel Master Unlimited will be offer data at maximum speed available up to 1.5GB daily. After 1.5GB, The speed may get reduced depending on a number of conditions such as location, data traffic, numbers of customers etc. This is done to ensure all customers are able to experience the network speeds at consistent levels. However, customer is eligible to use unlimited data without excess charging.

At what time will the data speed get reset to normal speed?
Speed will get reset at 12 midnight every day
Can I get the normal data speed after FUP is applied?

You can activate Post paid Duration based packages to experience normal data speed.

For more details in regards to Post paid Duration based packages please visit Mobitel Datamart www.datamart.lk

Can DATA be shared through tethering/Hotspot?
DATA sharing through tethering/ Hotspot is allowed, subject to a Fair User Policy
Can I activate add-on plans to this?
You can only activate Postpaid Duration based data add-on packages as mentioned above to experience normal data speed after daily FUP is applied & to share data through tethering.
Will the Voice or Data bundle be carried on for the following month?
No, Voice or Data bundle will not be carried on.
Is there any fee to obtain this package?
A refundable deposit of Rs.1,000/- and, Rs.1,000/- (inclusive tax) will be charged as a connection fee.
How will I get charged if I buy the package in middle of the month?

Monthly Rental & Free voice bundle will be prorated.

You will get free data daily with the Fair User Policy.

What are the documents I should to provide to obtain a new connection?
  • Duly completed postpaid subscriber form
  • NIC - Standard NIC level credit policy will be applicable
  • Valid Billing proof
Who is eligible to obtain this offer?
Any Individual Customer can obtain this offer as a new connection and existing postpaid customer can change his/her individual connection to this package

Special Terms and Conditions of use of Mobitel Unlimited Calls & Data Package (hereinafter referred to as the Package)

 

This package shall be offered exclusively for the personal use of Mobitel customers.

Use of this Package shall be exclusively limited to the Mobitel customer’s own personal use and customer is strictly prohibited from re sale or act as an intermediary of providing of Mobitel services  to any third party for any consideration or free of charge. The Customer shall use the Package as an ordinary fair user of the Package and shall not abuse the Package for undue business gains

The SIM provided to provision the services of this Package shall only be used with a mobile phone and use of the SIM or services from the SIM through another device is specifically strictly prohibited and shall not be used through any other forms of devices such as laptops, routers, dongles or any other similar device

Mobitel reserves the right to amend, suspend or terminate the package connection at any time without any prior notice to the customer, in the event if it suspected or discovered that a Customer is in breach of any of the terms and conditions applicable to this package.

In the event of any dispute, the determination of Mobitel shall be final and conclusive.

These Terms and Conditions are applicable in addition to the Standard Terms and Conditions applicable to Mobitel services

 

 

What is the “Mobitel Master Unlimited” Package?
This is the Revolutionary unlimited postpaid voice package introduced by Mobitel for a monthly rental of just Rs.1,500.
What are the Features of Mobitel Master Unlimited Postpaid Package?

Package Name

Mobitel Master Unlimited

Monthly Rental

Rs.1,500

Free Voice Bundle

Unlimited Calls to Mobitel Numbers

Free 2000 Minutes for all Other Operators

Free Data Bundle

2GB monthly for first 3 months

OffNet Voice – Beyond Free Bundle

Rs 1.50 /-

OnNet / OffNet SMS

20 cents

OnNet / OffNet  MMS

20 cents

Data Charges

30 cents per MB

Refundable Deposit

Rs.1,000

Connection Fee

Rs.1,000

Note: All previously issued Master Unlimited plans have been revised to TRCSL approved new Mobitel Master Unlimited plan mentioned above

What are the documents I need to provide to obtain the connection?
  • Duly completed postpaid subscriber form
  • NIC
  • Valid Billing proof (Electricity bill/Water bill/Fixed line bill etc.)
Who is eligible to obtain this offer?
Any Individual Customer can obtain this offer as a new connection and existing postpaid customer can change his/her individual connection to this package.
What are the conditions applicable to obtain this package?
  • Only one connection per NIC be issued
  • Standard NIC level credit policy will be applicable
Can an existing customer change the current package to this package?
Yes, possible customer should be in any commercially available individual billing package holder. Customers those who are attached to contract based packages will not be able to proceed a package change until contract is completed.
What is the validation of the free data bundle?
The 2GB data bundle will be given monthly for first three months. Thereafter, standard data rates will be applicable.
Can I activate a data plan for this package?
Yes, following additional Data Bundles will be available for this offer from the date of activation. Customer can activate these bundle by dialing #170#.

Entitlement

Rental

7.15 GB

Day time: 2.75GB/ Night time: 4.4GB

Rs.475

9.9 GB

Day time: 4.4 GB/ Night time: 5.5 GB

Rs.590

15.4 GB

Day time: 7.7 GB/ Night time: 7.7 GB

Rs.890

50 GB

Day time: 25 GB/ Night time: 25 GB

Rs.1,290

From where can I obtain this offer?
You can redeem this offer from any of the following locations
  • Mobitel Main /Mini Branches
  • SLT Teleshops – Where Mobitel agents are available
  • Singer Mega outlets – Where Mobitel agents are available
  • Authorized dealers & Sub Dealers