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Unlimited Plans by Mobitel – Customer FAQ

Mobitel would be introducing Data plans with Unlimited usage for our beloved customers with a variety of offerings.

PREPAID

1. Prepaid Offerings

Validity

Daily (24 hours)

3 days (72 hours)

7 days (168 hours)

Monthly (720 hours)

Unlimited up-to 1 Mbps

Rs.220

Rs.375

Rs.551

Rs.1,431

Unlimited up-to 2 Mbps

Rs.391

Rs.661

Rs.970

Rs.2,533

Unlimited up-to 4 Mbps

Rs.727

Rs.1,240

Rs.1,824

Rs.4,737

2. How to activate?

You can activate these unlimited plans via below methods

  • #170# > Internet Plans > Unlimited Plans
  • Self-care App
  • DataMart App
  • By recharging above rental values.
3. How to check expiry date?

You can send DB to 7678 and check the expiry date of your unlimited plan

4. Are multiple activations allowed?

You cannot multiple activate the same bandwidth plan. You can only upgrade to a higher bandwidth package from a lower bandwidth package.

5. Is it possible to remove restrictions on bandwidth and torrents?

If you require to experience the maximum speeds available and to use torrents, you have the option to remove the speed cap by temporarily disabling the Unlimited Plan (Unrestricted Mode), Once disabled, usage will occur through standard data. Once disabled, you also have the option to re-enable the unlimited plan (Restricted mode)

You can toggle between the options via #170# > Internet plans > Unlimited Plans > Change Mode

6. What will happen if a Content based plan or a duration plan is activated on top of an Unlimited Plan.
Duration plans and content based plans will receive highest priority over these unlimited plans. Speed caps would not be effective when using duration based plans and content based plans.
7. Special Conditions
  • Torrent usage is blocked.
  • Telegram usage will be limited to a daily cap of 1.5GB. Afterwards standard charges will occur.
  • Network speeds may vary based on the site congestion.
  • Any misusers detected in the network will subjected to be throttled or discontinued after consulting the TRCSL

POSTPAID

1. Postpaid Offerings

Validity

Daily (24 hours)

3 days

7 days

30 day (auto renewal)

Unlimited up-to 1 Mbps

Rs.200

Rs.340

Rs.500

Rs.1,299

Unlimited up-to 2 Mbps

Rs.355

Rs.600

Rs.880

Rs.2,299

Unlimited up-to 4 Mbps

Rs.660

Rs.1,125

Rs.1,655

Rs.4299

* Above prices are excluding taxes

Special Conditions

  • Above plans can be activated as an add-on plan to any VOICE package .
  • Broadband customers can do a package change to Unlimited 30 day recurring plans.
  • 30 day auto renewal plans can be purchased as a base package as well.
  • Simultaneous multiple activations of Unlimited plans are not allowed.
2. How to activate?

You can activate these unlimited plans via below methods

  • #170# > Unlimited Plans
  • Self-care App
  • DataMart App
3. How to check expiry date?

You can check the expiry date via DataMart / Selfcare app

4. Can customers activate other add-on plans while activated Unlimited plans?

Customers can activate

  1. time based add-ons
  2. Data Extensions
  3. Content based plans
5. Is it possible to remove the speed cap ?

If you require to experience the maximum speeds available, you can activate a Time Based Internet Plan or a Data Extension plan.

Once the additional plan is activated speed throttling will be removed until the additional plan is expired.

Also, torrents downloads will be enabled and Telegram app condition will be removed until time based/data extension plan is expired

6. What will happen if a Content based plan is activated on top of an Unlimited Plan.
Content based plans will receive highest priority over these unlimited plans. Speed caps will not be effective when using content based plans.
7. Special Conditions
  • Torrent usage is blocked.
  • Telegram usage will be limited to a daily cap of 1.5GB. Afterwards telegram will be blocked
  • Network speeds may vary based on the site congestion.
  • Any misusers detected in the network will be subjected to be throttled or discontinue after consulting the TRCSL

 

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