Transaction
|
Branches

|
Touch Points (SLT/SINGER)

|
Dealers with Online staff

|
Dealers without Online staff

|
Obtain a new connection - Post Paid (Voice)
|
YES
|
YES
|
YES
|
YES
|
Obtain a new connection - Post Paid Broadband
|
YES
|
YES
|
YES
|
YES
|
Obtain a new connection - Pre Paid
|
YES
|
YES
|
YES
|
YES
|
Temporary suspension on request
|
YES
|
YES
|
YES
|
NO
|
Permanent disconnection on request
|
YES
|
YES
|
YES
|
NO
|
Reconnections
|
YES
|
YES
|
YES
|
NO
|
Reconnection on settlement of bill
|
YES
|
YES
|
YES
|
YES
|
Customer Re-registration ( Pre-Paid)
|
YES
|
YES
|
YES
|
NO
|
Address Changes
|
YES
|
YES
|
YES
|
NO
|
Package Changes
|
YES
|
YES
|
YES
|
NO
|
Detail Bills / CLI Reports
|
YES
|
NO
|
NO
|
NO
|
Nominated Number Changes
|
YES
|
YES
|
YES
|
NO
|
mCash ( In & Out )
|
YES
|
YES
|
YES
|
NO
|
Any8 IDD activation & deactivations
|
YES
|
YES
|
YES
|
NO
|
Bill payments
|
YES
|
YES
|
YES
|
YES
|
Billing Inquires
|
YES
|
YES
|
YES
|
NO
|
IDD activation & deactivation
|
YES
|
YES
|
YES
|
NO
|
SIM replacements
|
YES
|
YES
|
YES
|
Through IVR - Pre Paid Only
|
Post Paid to Pre-Paid migrations
|
YES
|
YES
|
YES
|
NO
|
Ownership transfers
|
YES
|
YES
|
YES
|
NO
|
Phone and Device purchases
|
YES
|
YES
|
NO
|
NO
|
GPRS/WAP/ MMS General Settings
|
YES
|
YES
|
YES
|
NO
|
Modem configurations
|
YES
|
YES
|
YES
|
NO
|
Roaming activation & deactivation
|
YES
|
YES
|
YES
|
NO
|
SMS Roaming activations & deactivations
|
YES
|
YES
|
YES
|
NO
|
Number changes
|
YES
|
YES
|
YES
|
NO
|
m ticketing
|
YES
|
YES
|
YES
|
NO
|
CALL BLOCK
|
YES
|
YES
|
YES
|
NO
|
Broadband on Mobile facility
|
YES
|
YES
|
YES
|
NO
|
Data speed concerns/complaints
|
YES
|
YES
|
YES
|
NO
|
Coverage complaints
|
YES
|
YES
|
YES
|
NO
|
mFax activation & deactivations
|
YES
|
YES
|
YES
|
NO
|
Activation & deactivations of mTunes
|
YES
|
YES
|
YES
|
NO
|
Package information
|
YES
|
YES
|
YES
|
YES
|
Smart loan information
|
YES
|
YES
|
YES
|
NO
|
Cash Bonanza
|
YES
|
YES
|
YES
|
NO
|
Smart freedom
|
YES
|
YES
|
YES
|
NO
|
Credit limit enhancements
|
YES
|
YES
|
YES
|
NO
|
Deposit refunds
|
YES
|
YES
|
YES
|
NO
|
Request for a Golden number
|
YES
|
YES
|
YES
|
NO
|
Bill copies
|
YES
|
Some touch points
|
Some touch points
|
NO
|
Phone repairs
|
YES
|
NO
|
NO
|
NO
|
Device replacements
|
YES
|
YES
|
YES
|
NO
|
Activations & deactivations of Black Berry service
|
YES
|
YES
|
YES
|
NO
|
Activations & deactivations of content filtering service
|
YES
|
YES
|
YES
|
NO
|
Standing order activations & deactivations
|
YES
|
YES
|
YES
|
NO
|
Payment commitments for settling o/standing
|
YES
|
YES
|
YES
|
NO
|
MCA activations
|
YES
|
YES
|
YES
|
NO
|
Voice mail activations & deactivations
|
YES
|
YES
|
YES
|
NO
|
SMS Banking activation process
|
YES
|
YES
|
YES
|
NO
|
Activate Voice on DATA
|
YES
|
YES
|
YES
|
NO
|
Activate Detailed bill facility on bill
|
YES
|
YES
|
YES
|
NO
|