|
Transaction |
Branches
|
Touch Points (SLT/SINGER)
|
Dealers with Online staff
|
Dealers without Online staff
|
|
Obtain a new connection - Post Paid (Voice) |
YES |
YES |
YES |
YES |
|
Obtain a new connection - Post Paid Broadband |
YES |
YES |
YES |
YES |
|
Obtain a new connection - Pre Paid |
YES |
YES |
YES |
YES |
|
Temporary suspension on request |
YES |
YES |
YES |
NO |
|
Permanent disconnection on request |
YES |
YES |
YES |
NO |
|
Reconnections |
YES |
YES |
YES |
NO |
|
Reconnection on settlement of bill |
YES |
YES |
YES |
YES |
|
Customer Re-registration ( Pre-Paid) |
YES |
YES |
YES |
NO |
|
Address Changes |
YES |
YES |
YES |
NO |
|
Package Changes |
YES |
YES |
YES |
NO |
|
Detail Bills / CLI Reports |
YES |
NO |
NO |
NO |
|
Nominated Number Changes |
YES |
YES |
YES |
NO |
|
mCash ( In & Out ) |
YES |
YES |
YES |
NO |
|
Any8 IDD activation & deactivations |
YES |
YES |
YES |
NO |
|
Bill payments |
YES |
YES |
YES |
YES |
|
Billing Inquires |
YES |
YES |
YES |
NO |
|
IDD activation & deactivation |
YES |
YES |
YES |
NO |
|
SIM replacements |
YES |
YES |
YES |
Through IVR - Pre Paid Only |
|
Post Paid to Pre-Paid migrations |
YES |
YES |
YES |
NO |
|
Ownership transfers |
YES |
YES |
YES |
NO |
|
Phone and Device purchases |
YES |
YES |
NO |
NO |
|
GPRS/WAP/ MMS General Settings |
YES |
YES |
YES |
NO |
|
Modem configurations |
YES |
YES |
YES |
NO |
|
Roaming activation & deactivation |
YES |
YES |
YES |
NO |
|
SMS Roaming activations & deactivations |
YES |
YES |
YES |
NO |
|
Number changes |
YES |
YES |
YES |
NO |
|
m ticketing |
YES |
YES |
YES |
NO |
|
CALL BLOCK |
YES |
YES |
YES |
NO |
|
Broadband on Mobile facility |
YES |
YES |
YES |
NO |
|
Data speed concerns/complaints |
YES |
YES |
YES |
NO |
|
Coverage complaints |
YES |
YES |
YES |
NO |
|
mFax activation & deactivations |
YES |
YES |
YES |
NO |
|
Activation & deactivations of mTunes |
YES |
YES |
YES |
NO |
|
Package information |
YES |
YES |
YES |
YES |
|
Smart loan information |
YES |
YES |
YES |
NO |
|
Cash Bonanza |
YES |
YES |
YES |
NO |
|
Smart freedom |
YES |
YES |
YES |
NO |
|
Credit limit enhancements |
YES |
YES |
YES |
NO |
|
Deposit refunds |
YES |
YES |
YES |
NO |
|
Request for a Golden number |
YES |
YES |
YES |
NO |
|
Bill copies |
YES |
Some touch points |
Some touch points |
NO |
|
Phone repairs |
YES |
NO |
NO |
NO |
|
Device replacements |
YES |
YES |
YES |
NO |
|
Activations & deactivations of Black Berry service |
YES |
YES |
YES |
NO |
|
Activations & deactivations of content filtering service |
YES |
YES |
YES |
NO |
|
Standing order activations & deactivations |
YES |
YES |
YES |
NO |
|
Payment commitments for settling o/standing |
YES |
YES |
YES |
NO |
|
MCA activations |
YES |
YES |
YES |
NO |
|
Voice mail activations & deactivations |
YES |
YES |
YES |
NO |
|
SMS Banking activation process |
YES |
YES |
YES |
NO |
|
Activate Voice on DATA |
YES |
YES |
YES |
NO |
|
Activate Detailed bill facility on bill |
YES |
YES |
YES |
NO |
