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Billing / Usage

Bill Payment Methods / Credit Limit Enhancement / Usage Details  

Modes of Payments
Over the counter
Via SMS
E Billing
On Demand PDF Bill Copy via WhatsApp
Credit Limit Enhancement
Usage Details - Postpaid
Billing Info
Modes of payments

To ensure customer convenience, customers are availed with multiple ways of payments specified below.

  • Cash
  • Cheques
  • Standing Orders
  • Credit Card
  • My Account
  • Online Pay

Cash

Now you can pay your bill by cash at any of our payment centers.

Cheques

Do this by posting a cheque under registered cover to Manager Finance, Mobitel (Pvt) Limited, 108, W.A.D RamanayakeMawatha, Colombo 02. The Cheque should be written in favour of “Mobitel (Pvt) Ltd.”, along with the tear-off part of the bill. (Please indicate your Mobitel number clearly on the reverse of the cheque).

Standing Orders

To activate standing instructions you are required to submit the following documents.

 
-Duly filled Standing Order form - Click Here to download 
-Copy/image of a valid identification (NIC/DL/PPT) 
 
You may submit the above documents to, 
 
 
 - 0711755777
 
- Submit to your nearest Mobitel outlet - www.mobitel.lk/store-find
 
The standing instructions shall be effective till the date of expiry of the credit card. If applicable, please submit a new form with the amendments to the credit card details to continue the service.
A written Instruction should be forwarded to Mobitel to cancel the standing instructions. Three continuous payment rejections shall subject your standing instructions to cancellation. Credit Card will be debited on the due date of the Mobitel connection.
 
-Accepted Credit Card Types – VISA & MASTER 
-Amex Card holders are required to obtain / send application directly from/ to  Amex Card Centre
 
Credit Card
  1. Use your credit card to make the payment by filling & posting the tear-off part of the Mobitel bill. (Clearly write the credit card number, the expiry date & Mobitel number in the given boxes.)
  2. Make an online payment by credit card through our website for MASTERCARD & VISA card holders. Please login to 'My Account' and select the option 'Pay Online'.
My Account

Any customer registered with Mobitel my account has the option to make payments to their Post paid connection with the use of their master or visa credit cards. Login via My Account

Online Pay - Click Here

Selfcare App - Click Here 

 

Know your Bill

Refer to callout numbers in the image above:
  1. Customer Name and Billing Address
  2. Account Number: A unique number that identifies your account.
  3. Mobitel Number: Your ten digit mobile number.
  4. Bill Number: A unique number that identifies the bill.
  5. Bill Date: The date the bill is processed.
  6. Due Date: The date the customer is required to settle the bill. Preferably on or     before the date stated here.
  7. Balance brought forward: The balance remaining from your last bill. (Payment/s not received for previous bills, prior to the billing date.)
  8. Payment Received: Payments received during the last billing period.
  9. Arrears: If the full payment is not received from the previous bills, the balance carried forward will reflect here.
  10. This month charge: The total bill for the current billing period.
  11. Total Payable: This reflects the total of the current bill and any balance carried forward from the previous bill/s.
  12. Total of Subscription (with VAT): The monthly subscription of the tariff package and chargeable VAS services including VAT.
  13. Total Call Charges (with VAT): The total call charges of local (voice/video), IDD, Roaming for the period the bill is generated including VAT.
  14. Total of VAS (with VAT): The total charges on VAS services for the period the bill is generated including VAT.
  15. Total of Data: The total charges on GPRS data for the period the bill is generated including VAT.
  16. Total Account Adjustment: The MSL, ECL & NBT applicable on the total charges (excluding VAT).
  17. VAT Exempted Items: The items which are VAT exempted will reflect here.
  • Mobitel Branches
  • SLT Teleshops
  • SLT Regional Telecom Offices
  • SINGER Mega
  • Authorized Dealers
  • Keells Super Outlets (Payment updated after 1 hour - credit cards and cash payments only)
  • Arpico
  • Cargills food city outlets (Payment updated after 1 hour - credit cards and cash payments only) 
  • Banks
    • Online bill updates (People’s Bank, National Savings Bank, Sampath Bank, Hatton National Bank & Nations Trust Bank)
    • Next working day bill updates (Commercial Bank, Union Bank, PABC Bank, DFCC Bank & Seylan Bank)

For locations check Mobitel Store Locator

SMS Banking

Mobitel customers banking with National Savings Bank, Hatton National Bank (HNB), Sampath Bank,Commercial Bank, HSBC and People's Bank can reload their pre-paid accounts and pay their post-paid bills through a simple SMS.

Additional Features;

Enjoy the convenience of the Mobitel Menu-driven system for performing SMS Banking. This user-friendly system which is built into your SIM completely eliminates the hassle of remembering endless lists of short codes.

  • Account Balance Inquiries
  • Fund Transfers
  • Credit Card balance inquiries
  • Credit Card Bill Settlements
  • Payments of Utility Bills

For further details and registration, visit any Mobitel location or any of the above specified registered banks.

 

How can the customers activate E-bill service?
  • By dialing #9900#
  • Using My account
  • By using the Mobitel Self-care App
  • By calling 1717
What are the rewards that the customer gets when activating E-bill service?
5GB data from the next billing cycle.
Can the customer receive multiple rewards?
  • Yes, upon activation each mobile number will get the benefit of 5GB data bundle.
  • Yet THE same number will not be granted the 5GB reward twice and the 5GB reward will be only a one-time offer
How can a customer change the e-mail address?
  • Customer can dial #9900# from the phone which the E-bill service is activated and change the email address as per his/ her choice
  • Customer can change by calling 1717
  • Customer can change by login in to ‘My account’
Will customers who registered previously get entitled for rewards?
No. Only the new registrations made within the promotional period gets rewarded.
If a customer who have deactivated the e-bill before reactivated the service during the promotional period, is he also eligible for rewards?
Yes. Any new registrations or reactivations during the promotional period will be eligible for rewards.
Yet if the reward was granted prior the customer will not get the 5GB
When will the customers get the reward?
The customers will get the reward at the next billing cycle.
What is the shortest method to activate the Service?
  • Simply dial #9900#
  • Select activate e-bill
  • Enter the email address in the given window and the service will be activated

 

On Demand PDF Bill Copy via WhatsApp – FAQ

 

  1. What is PDF Bill copy via WhatsApp?

This service is provided for all postpaid customers where they can request last 6 month summarized PDF bill copy via WhatsApp

  1. Who can obtain the PDF bill copy via WhatsApp?

This service is available for all postpaid, voice and data customers.

  1. How to obtain the PDF bill copy via WhatsApp?

Type the key word “Ask Bill” (No case sensitive) and send a WhatsApp message to 0710755777, then provide the number value based on the required bill copy.

Eg: Ask Bill à 0710755777 (WhatsApp)

  1. How to open the PDF bill copy which received via WhatsApp?

Once you receive the PDF bill to your WhatsApp, customer should provide the active NIC number to open the PDF file.

  1. Are there any maximum limit/s assigned for requesting a bill copy?

Yes, a single bill copy can be requested via this service maximum 3 times a month.

 

System Demo

 Step 01 – Type “Ask Bill” and send a WhatsApp message to 0710755777

Step 02 – Enter your Mobitel Number

 

Step 03 – Enter the OTP (Will send to the entered Mobitel Number)

 

Step 04 – Provide the value of the required bill copy

 

Step 05 – The PDF bill will be sent to through the WhatsApp services

 

Step 06 – Open the PDF by providing the active NIC number

 

Error Messages

Scenarios

Message

The key word typed incorrectly

Invalid input, please try again.

Type “RESUME” to connect to virtual assistant again.

The invalid mobile number provided (Less digits or other network)

Please Enter a Valid Mobile Number

The invalid OTP provided

OTP Mismatch, please type keyword “ASK Bill” and try again

If PDF bill is not updated for the last bill date

“Dear Valued Customer,

PDF bill for the bill period ending Y/M/D is not generated at the moment. Please try again.”

If PDF bill is not available for the respective month

“Dear Valued Customer, Sorry the PDF bill which you have requested is not available for you.”

If customer has requesting the last bill copy more than 3 times

“Dear Valued Customer, you have reached your maximum time of request. Thank You”

 

 

 
Your Initial Credit Limit
 
Your credit limit describes the maximum amount that can be reached without interruption to your service.  Exceeding this limit will make your line liable for automatic service interruption.  We will notify you via SMS when your usage reaches 75% of the assigned credit limit. An interim payment is required upon reaching your credit limit. The total billed amount (as stated in your bill) falls due on or before the payment due date. 
 
25% Yearly Credit Limit Enhancement
 
A yearly increase of 25% of your existing credit limit is offered for a maximum period of 4 years from the date of connection. Upon completion of one year in the network you will be sent an SMS to accept this auto enhancement. Following which you are required to type ‘YES’ & SMS to 4848.
 
Further Enhancing the Credit Limit
 
Your credit Limit can be further enhanced by keeping an additional refundable deposit Click Here or by making a special request where you are required to produce the following documents.
 
-Duly filled credit limit enhancement form  - Click Here to download
 
-Copy/image of a valid identification (NIC/DL/PPT) 
 
-And one of the following documents
 
*Credit Card statement
*Current Account Statement
*Salary slip
 
You may submit the above documents to, 
 
-   – info@mobitel.lk
 
- – 0711755777
 
- Submit to your nearest Mobitel outlet - www.mobitel.lk/store-find

 

Usage Details - Get your Post-paid usage details via text > Just Give a missed Call to 0701 755 777

 

Usage Details - Post-paid usage details through the Mobitel Selfcare App

 

       Download Now

Customer Advise
  • To avoid disconnection of your service, please settle your monthly bill on or before the due date regardless of your credit limit.
  • Your Mobile usage is subject to a credit limit. Please visit https://webapps.mobitel.lk/CreditLimitEnhancementApp or call our 24-hour Customer Service Hotline 1717 for information.
  • Credit Limit – Your credit limit describes the maximum amount (Which includes your billed & current usage) that can be used up to the bill payment due date.
  • To enjoy uninterrupted service, all bills should be paid on or before the ‘payment due date’ while an interim payment will be required even before the bill payment due date, if the credit limit is exceeded.
  • Return cheques will be subjected to a penalty of Rs.300/-.

  • To access your Usage and Account Balance instantly

    • Visit Selfcare App - https://www.mobitel.lk/selfcare-app
    • Give a missed call to 070175777
    • Dial #1456#
    • Type Usage and send to 4567
    • Dial 1456
    • Through SLT Mobitel Virtual Assistant on WhatsApp -0710755777
  • Sign up for E Billing to receive your bills electronically. To activate, log into www.mobite.lk & access ‘My Account’, log into Selfcare App - https://www.mobitel.lk/selfcare-app or dial #9900#.
  • Any dispute regarding this bill should be brought to our notice within 30 days from the date of the bill. (email us at bill@mobitel.lk or call our 24-hour Customer Service Hotline 1717.)
  • Changing personal details – You may visit a Mobitel Outlet or send in a request letter or an e-mail info@mobitel.lk with your signature.
පාරිභෝගික උපදෙස්
  • ඔබේ සේවා සම්බන්ධතාව විසන්ධි වීම වළක්වා ගැනීම සඳහා, සැකසුණු බිල්පත් "ගෙවිය යුතු දිනට" හෝ ඊට ප්‍රථම ගෙවිය යුතු අතර ඒ සඳහා ගිණුමේ ණය සීමාව බලනොපායි.
  • ඔබගේ දුරකථන සේවා භාවිතය ණය සීමාවකට යටත් වේ. තොරතුරු සඳහා කරුණාකර https://webapps.mobitel.lk/CreditLimitEnhancementApp වෙත පිවිසෙන්න. අපගේ පැය 24 පාරිභෝගික සේවා ක්ෂණික ඇමතුම් අංකය 1717 අමතන්න.
  • ණය සීමාව - ණය සීමාව යන්නෙන් අදහස් කෙරෙනුයේ, "ගෙවිය යුතු දිනය" තෙක් සේවාවන් ලබාගත හැකි උපරිම සීමාවයි. (සැකසුනු බිල්පත් සහ භාවිතය සැලකිල්ලට ගැනේ.)
  • අඛණ්ඩ සේවාවන් ලබා ගැනීමසඳහා සියලුම බිල්පත් “ගෙවිය යුතු දිනට” හෝ ඊට ප්‍රථම ගෙවිය යුතු වේ. ගිණුමේ ණය සීමාව ඉක්මවූ අවස්ථාවක ගෙවිය යුතු දිනය ට පෙර අතුරු ගෙවීමක් සිදු කල යුතුය.
  • අගරු චෙක්පත් රුපියල් 300/- ක දඩයකට යටත් වේ.

  • ඔබගේ භාවිතය සහ ගිණුම් ශේෂය ක්ෂණිකව ප්‍රවේශ වීමට

    • Selfcare App වෙත පිවිසෙන්න - https://www.mobitel.lk/selfcare-app
    • 070175777 ට මග හැරුණු ඇමතුමක් දෙන්න
    • #1456# අමතන්න
    • භාවිතය ටයිප් කර 4567 ට එවන්න
    • 1456 අමතන්න
    • WhatsApp -0710755777 ඔස්සේ SLT Mobitel Virtual Assistant හරහා
  • ඔබේ බිල්පත් ඉලෙක්ට්‍රොනිකව ලබා ගැනීමට E Billing සේවාව සඳහා ලියාපදිංචි වන්න. සක්‍රිය කිරීමට, www.mobite.lk වෙත ලොග් වී ‘My Account’ වෙත පිවිසෙන්න, https://www.mobitel.lk/selfcare-app හරහා Selfcare App වෙත පිවිසෙන්න හෝ #9900# අමතන්න.
  • මෙම බිල්පත සම්බන්ධයෙන් යම් ගැටලුවක් තිබේ නම්, බිල්පත ලැබුණු දින සිට දින 30ක් ඇතුළත අපගේ අවධානයට යොමු කළ යුතුය. (ඒ සඳහා bill@mobitel.lk වෙත විද්‍යුත් තැපැලක් යොමු කරන්න හෝ අපගේ පැය 24 පාරිභෝගික සේවා ක්ෂණික ඇමතුම් අංකය 1717 අමතන්න.)
  • පුද්ගලික තොරතුරු වෙනස් කිරීම ට, මොබිටෙල් මධ්‍යස්ථානයක් වෙත පැමිණ හෝ ඔබගේ අත්සන සහිතව ලිපියක් හෝ ඊ මේල් පණිවිඩයක් info@mobitel.lk වෙත එවිය හැක.
வாடிக்கையாளருக்கான அறிவுறுத்தல்கள்
  • உங்கள் கடன் எல்லை எவ்வாறு இருப்பினும் தற்காலிக சேவை துண்டிப்பை தவிர்க்க தயவுசெய்து மாதந்த பட்டியலை உரிய திகதிக்கு அல்லது அதற்கு முன்பு செலுத்த வேண்டும்.
  • உங்கள் தொலைபேசி பாவனை கடன் எல்லைக்கு உட்பட்டது. மேலதிக விபரங்களுக்கு, https://webapps.mobitel.lk/CreditLimitEnhancementApp என்ற தளத்திற்கு செல்லுங்கள் அல்லது எமது 24 மணிநேர வாடிக்கையாளர் சேவை துரித இலக்கம் 1717ற்கு அழையுங்கள்.
  • கடன் எல்லை - உங்கள் கடன் எல்லை பட்டியல் கட்டணம் செலுத்தவேண்டிய திகதிவரை பாவிக்கக்கூடிய அதியுயர் பெறுமதி (பட்டியற்படுத்தப்பட்ட மற்றும் தற்போதைய பாவனை தொகை) குறிக்கின்றது.
  • தடைகள் அற்ற சேவையை அனுபவிக்க அனைத்து பட்டியல் கட்டணங்களும் செலுத்தவேண்டிய திகதிக்கு அல்லது அதற்கு முன்பு செலுத்தல் முக்கியமாவதோடு கடன் எல்லையை மீறும் சந்தர்ப்பத்தில் உரிய திகதிக்கு முன்பாக இடைக்கால கட்டணம் செலுத்துவதற்கு வேண்டப்படுவீர்கள்.
  • நிராகரிக்கப்பட்ட காசோலைகளுக்கு ரூபா.300/- வீதம் தண்டப்பணம் அறவிடப்படும்.

  • கணக்கு மிகுதி பாவனை தொகையை உடனடியாக அறிந்துக்கொள்ள,

    • https://www.mobitel.lk/selfcare-app மூலம் Selfcare App ற்கு செல்லுங்கள்.
    • 070175777 என்ற இலக்கத்திற்கு missed call அழைப்பு ஏற்படுத்துங்கள்.
    • #1456# ற்கு அழையுங்கள்
    • Usage என்பதனை 4567 ற்கு SMS அனுப்புங்கள்
    • 1456 ற்கு அழையுங்கள்
    • SLTMobitel Vitrual Assistant வட்ஸ் எப் 0710755777 இலக்கம் மூலம் பெற்றுக்கொள்ளுங்கள்.
  • இலத்திரனியல் பட்டியலை பெற்றுக்கொள்ள EBill ற்கு பதிவு செய்யுங்கள். www.mobite.lk ற்கு சென்று ‘My Account’ மூலம், https://www.mobitel.lk/selfcare-app ற்கு சென்று Selfcare App மூலம், அல்லது #9900# ற்கு அழையுங்கள்.
  • பட்டியல் தொடர்பான எந்தவொரு முறைப்பாடும், பட்டியல் திகதியிலிருந்து 30 நாட்களுக்குள் எமது கவனத்திற்கு கொண்டுவரப்பட வேண்டும். (bill@mobitel.lk என்ற இலத்திரனியல் முகவரிக்கு அனுப்புங்கள் அல்லது எமது 24 மணிநேர வாடிக்கையாளர் சேவை துரித இலக்கம் 1717ற்கு அழையுங்கள்).
  • உங்கள் விபர மாற்றங்களுக்கு, எமது சேவை நிலையத்திற்கு பயணியுங்கள், அல்லது கடிதம்/ இலத்திரனியல் கடிதம் info@mobitel.lk ற்கு உங்கள் கையொப்பத்துடன் அனுப்புங்கள்.
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