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Getting Started
What is mCash?
mCash allows you to experience a whole new method of carrying out financial transactions by maintaining a Mobile Money Account. This is both convenient and easy to use. You will be able to deposit, withdraw, transfer funds as well as purchase goods and services and even pay your utility bills .
Who can use the mCash service?
All Pre Paid and Post Paid customers of Mobitel.

 

 

Customers can now conveniently pay utility bills,
local government bills, and Takeful insurance premiums and top-up their mCash accounts at any Amana Bank branch around the island.

 

Step 1: Simply dial #111# and follow the instructions that appear on your screen

Step 2: After you register successfully, you will receive a SMS notification

Please ensure that your PIN is kept confidential at all times.

Account Types

 

Basic Account

You could register for a Basic mCash Account by dialing #111# and upon registration you’ll be entitled to an account limit of Rs. 10,000.

Enhanced Account

If you wish to, you may upgrade your account to an Enhanced Account with an account limit of Rs. 50,000.
Please visit your nearest Mobitel Service Point or download the application form and submit it to the nearest Mobitel Service Point to upgrade to an Enhanced Account.

Downloads

 

Offer 01: 20% discount at Kelly Felder & Redvers Buller

Get 20% discount for purchases made via LANKAQR payments using any LankaQR enabled mobile payment app.

What is this offer?

Customers can get 20% discount at the checkout point when they make payments using any LANKAQR certified mobile payment app. Customer does not have to be a SLT-Mobitel mCash customer to redeem this offer, however the payment must be done using a LankaQR enabled mobile payment app to be eligible.

Validity period of this offer?

3rd & 4th April 2023

Merchant locations applicable for this offer?

Kelly Felder (Colombo 03, Nugegoda)

Redvers Buller (Colombo 03)

Other conditions applicable for this offer?

Customer has to claim the offer at the point of purchase, where the discount will be included in the final bill upon confirmation of the payment method. i.e. LankaQR.

Discount is not an automatic cashback to the mobile payment app.

General terms of the merchant will be applicable.

Mobitel (Pvt) Ltd and its partners reserve the right change/discontinue the offer at any time without prior notice.

Offer 02: 15% Discount at MIMOSA & THE VANTA STUDIO

Get 15% discount for purchases made via LANKAQR payments using any LankaQR enabled mobile payment app.

What is this offer?

Customers can get 15% discount at the checkout point when they make payments using any LANKAQR certified mobile payment app. Customer does not have to be a SLT-Mobitel mCash customer to redeem this offer, however the payment must be done using a LankaQR enabled mobile payment app to be eligible.

Validity period of this offer?

10rd & 11th April 2023

Merchant locations applicable for this offer?

MIMOSA & THE VANTA STUDIO

(No. 20, Bagathale Rd, Colombo 03 & L2 - One Galle Face Mall)

Maximum discounts applicable for this offer?

Maximum bill value: Rs. 15,000

Maximum discount per transaction: Rs.2,500

Transaction limit per customer: 01

Other conditions applicable for this offer?

Customer has to claim the offer at the point of purchase, where the discount will be included in the final bill upon confirmation of the payment method. i.e. LankaQR.

Discount is not an automatic cashback to the mobile payment app.

Discount applicable for General terms of the merchant will be applicable In-Store Only / Non-Sale items only /Discounts non-combinable / Discount not applicable for consignment goods

General terms of the merchant will be applicable

Mobitel (Pvt) Ltd and its partners reserve the right change/discontinue the offer at any time without prior notice.

Offer 03: 15% discount at Hi-Life - Koswatte

Get 15% discount for purchases made via LANKAQR payments using any LankaQR enabled mobile payment app.

What is this offer?

Customers can get 15% discount at the checkout point when they make payments using any LANKAQR certified mobile payment app. Customer does not have to be a SLT-Mobitel mCash customer to redeem this offer, however the payment must be done using a LankaQR enabled mobile payment app to be eligible.

Validity period of this offer?

4th to 13th April 2023

Merchant locations applicable for this offer?

Hi-Life, Thalangama, Koswatta

Maximum discounts applicable for this offer?

Minimum purchase value: Rs.4000

Other conditions applicable for this offer?

Customer has to claim the offer at the point of purchase, where the discount will be included in the final bill upon confirmation of the payment method. i.e. LankaQR.

Discount is not an automatic cashback to the mobile payment app.

General terms of the merchant will be applicable.

Discount not applicable for Gift Vouchers and some selected products.

Mobitel (Pvt) Ltd and its partners reserve the right change/discontinue the offer at any time without prior notice.

** Above offers are not limited to mCash customers. Any LankaQR enabled mobile payment app user is eligible to redeem these offers subjected to terms and conditions of each merchant.

1. What is this LANKAQR?

LANKAQR is a standardized Quick Response code introduced by the Central Bank of Sri Lanka to enable c onvenient and low cost contactless payment.

2. What payments can I do by scanning this QR code?

By scanning the QR code displayed, Customers can Topup their mCash wallet via LANKAQR.

3. How to Topup?

Step 1: Scan the displayed QR code using any LANKAQR certified mobile payment App

Step 2: Enter mCash account Number in the ‘Reference Label’ section

Step 3: Enter amount

Step 4: Confirm Transaction

4. Which Mobile payment Apps can I use for this payment?
  • mCash*
  • Seylan Pay
  • CIM
  • DFCC pay
  • Q+
  • Upay
  • iPay
  • We pay
  • BOC Smart Pay
  • One Pay
  • Flash
  • FriMi
  • NDB Neos
  • MarX
  • Orel Pay

*Customer cannot use their own mCash account to Topup their mCash account via LANKAQR.

 

What is this offer?

This is a special offer for mCash customers conducting SLT bill payments via mCash. Customers are eligible to get 7xFun Data bundle as an Add-on to their SLT Broadband account. Minimum bill payment value will be Rs.3,000. A coupon code will be shared with the customer in order to redeem the offer through MySLT App or Portal.

Who is eligible for the Offer?

All mCash customers who conducts a SLT bill payment. However, the customer should have a SLT broadband account in order to redeem the offer.

Where can the customers redeem the offer?

After receiving the coupon code, customer should log into MySLT App or MySLT Portal using the SLT broadband account and redeem the offer.

What is the promotion duration?

Valid from 26th April 2023 to 30th April 2023 onwards.

What are the conditions of the promotion?
  • Customer will be able to receive the offer only once per month (per SLT account number).
  • Minimum SLT Bill payment value is Rs.3,000
  • Customers will receive 7xFun Data bundle
  • Validity period of the data bundle will be one month after redeeming
How long does it take to receive the coupon code?

Customer will get the coupon code within 48 hours of the payment.

What are the steps the customer should follow to redeem the offer?

Customer should first Log on to MySLT App or MySLT Portal using the SLT Broadband account number and proceed to Redeem section. Please refer the attached step by step guide on how to redeem the offer.

How to register for mCash?

Dial #111# or download the mCash App and follow the steps to register for mCash free of charge.

How to make a SLT Bill payment via mCash?

Using mCash App

Step 01: Log in to mCash App

Step 02: Select Pay Utilities

Step 03: Select Sri Lanka Telecom

Step 04: Enter the Account Number and Amount

Step 05: Select Proceed

Step 06: Enter the PIN & Confirm Payment

Using USSD

Step 01: Dial #111#

Step 02: Select Pay Utilities

Step 03: Select SLT

Step 04: Select SLT Bill Payments

Step 05: Enter the PIN

Step 06: Enter the Account Number

Step 07: Enter the Amount

Step 08: Confirm Payment

What are the other conditions of this promotion?
  • Customers are expected to use the promotion in good faith and if Mobitel (Pvt) Ltd or the Offer organizers (Sri Lanka Telecom PLC) identify that a Customer is misusing the promotion or if he/she is not adhering according to Fair User Policy, then the customer shall be suspended from enjoying the service as deemed necessary.
  • Mobitel (Pvt) Ltd and Sri Lanka Telecom PLC reserves the right to conclude or change this offer at any point of time without prior notice.
Whom to contact for further inquiries?

Please contact Ruwinka Fernando (071-1227481).

1. What is this LANKAQR?

LANKAQR is a standardized Quick Response code introduced by the Central Bank of Sri Lanka to enable convenient and low cost contactless payment.

2. What payments can I do by scanning this QR code?

By scanning the QR code displayed here, customers can pay their SLT-Mobitel postpaid Mobile bill.

3. How to make payments

Step 1: Scan the QR code displayed here using any LANKAQR certified mobile payment App

Step 2: Enter the Mobile Number in the ‘Reference Label’ section

Step 3: Enter Payment Amount

Step 4: Confirm Payment

4. Which Mobile payment Apps can I use for this payment?
  • mCash
  • Seylan Pay
  • CIM
  • DFCC pay
  • Q+
  • Upay
  • iPay
  • We pay
  • BOC Smart Pay
  • One Pay
  • Flash
  • FriMi
  • NDB Neos
  • MarX
  • Orel Pay

 

1. What is the new service launched with Union Bank of Colombo PLC?

mCash Collaborates with Union Bank to offer Agency Banking Services to their customers via mCash Platform. This service will enable the customers of Union Bank to make Deposits, Loan and Credit Card Repayments via mCash Channels conveniently.

2. Who are eligible to do transactions via mCash?

Any Union Bank customer can make deposits and payments to Union Bank of Colombo PLC.

3. How can customers perform Deposits and Loan/Credit Card payments to UB?

Customers can make deposits or loan/credit card payments to Union Bank by visiting any of the SLT-Mobitel branches island wide.

4. How can customers make their deposits & payments to Union Bank via SLTMobitel branch Network?

Anyone can make their payments to Union Bank using the following steps;

  • Visit the nearest SLT-Mobitel branch location
  • Inform the SLT-Mobitel staff member that you need to make a deposit/payment to Union Bank
  • Inform Savings/ Current Account (CASA) number, Loan Account number or Credit Card Account Number (as per the requirement)
  • Inform the amount you wish to deposit/pay
  • Inform the NIC number and the contact Mobile number of the depositor

A confirmation SMS will be sent to the given contact mobile number upon successful payment

5. Is it required to provide the Credit Card Number?

Union Bank customers are required to provide the 12 digit Credit Card account number linked to their respective UB Credit card to make their payments via mCash. Payments cannot be accepted if the 16 Digit Credit Card number is provided. Hence, it is mandatory for the customer to provide the 12-digit account number.

6. What are the Transaction limits for Union Bank Services?

Below are the maximum amounts that could be paid via mCash per day:

  • Union Bank CASA Deposits – Rs. 50,000 (Per Account & Per NIC)
  • Union Bank Loan Repayments - Rs. 100,000 (Per Account & Per NIC)
  • Union Bank Credit Card Payments - Rs. 100,000 (Per Account & Per NIC)
7. How long does it take to update the deposit/payment?

All Union Bank deposits and payments made via mCash are updated real-time.

8. What are extra charges for availing this service?

Deposits and Loan/Credit Card repayments of Union Bank via mCash is free of cost.

9. How to know if the payment is successful?

After each deposit, loan/credit card payment made via mCash, a Confirmation SMS will be sent confirming the transaction to the provided Mobile number.

Similarly, an SMS will be sent by Union Bank to the respective account holder’s mobile number maintained at their system.

10. Where to contact for enquiries?

Customers may contact Union Bank for any enquiries via 011 5 800 800.

11.Where can I obtain these services from ?

 

Name of Agent

Address

Contact Number

Mobitel Branch Network

Mobitel Flagship Store, No. 108, W.A.D. Ramanayake Mw, Colombo 02.

071 275 5777

Airport Arrival Branch., Shop No.HH1,Arrival Public Concourse,BIA,Katunayaka.

0112 265 555

Airport Departure Branch, Shop No.19D,Departure Concourse,BIA,Katunayaka.

0112 265 555

Anuradhapura Branch, No.36,Maithreepala Senanayake Mw,Anurahdpura.

071 275 5777

Jaffna Branch, No. 1,Ruban Complex, Stanly Road, Jaffna.

071 275 5777

Kandy Flagship Store, Kandy City Centre,No. 5, Dalada Veediya, Kandy.

071 275 5777

Kurunegala Branch, No. 183C, Colombo Rd, Kurunegala.

071 275 5777

Matara Branch, No. 15, LGJ Building, Beach Road, Matara.

071 275 5777

Ratnapura Branch, No 227, Main Street, Ratnapura.

071 275 5777

WTC Branch, Level 3, East Block, World Trade Centre, Echelon Square, Colombo 01.

071 275 5777

Batticloa Branch, No.39/4,Central Rd,Batticaloa

071 275 5777

Liberty Plaza Branch , 1st Floor, Liberty plaza,Colombo 03.

071 275 5777

M Ticketing Centre - Fort, Sri Lanka Railway Station, Fort.

071 275 5777

M Ticketing Centre - Jaffna, Sri Lanka Railway Station, Jaffna

071 275 5777

Immigration & Emigration Department, Mobitel Office,"Suhurupaya", Sri Subuthipura Road,Battaramulla.

071 275 5777

Department of Pension, Maligawatta,Colombo 10

071 275 5777

IOT Branch, No.409,R.A.De Mel Mw,Colombo 04.

071 275 5777

SLT & Mobitel  Mini Branch, B.M.I.C.H,Bauddhaloka Mw,Colombo 07.

071 275 5777

Mobitel Mini Branch, One Galle Face

071 275 5777

Mobitel Mini BranchRotunda Tower

071 275 5777

Mobitel Mini Branch,Singer Mega, Gampaha, 103, Colombo Road, Gampaha

071 275 5777

Mobitel Mini Branch,Singer Mega, Kandy, 213, Peradeniya Road, Kandy

071 275 5777

Mobitel Mini Branch,Singer Mega, Mount Lavinia, 326, Galle Road, Mount Lavinia

071 275 5777

Mobitel Mini Branch,Singer Mega, Negombo, 220/A , Colombo Road, Negombo

071 275 5777

Mobitel Mini Branch, Singer Mega, Wattala, 811, Negombo Road, Wattala

071 275 5777

Mobitel Mini Branch, Singer Mega, Kiribathgoda, 93, Kandy Road, Dalugama, Kelaniya

071 275 5777

Mobitel Mini Branch, Singer Mega, Malabe, 16/6A, New Kandy Rd,Thalahena

071 275 5777

Mobitel Mini Branch, Singer Mega,Kalutara, No.28,Galle Rd,Kalutara North

071 275 5777

Mobitel Mini Branch, Singer Mega,Boralesgamuwa, No.202,Werahera Rd,Boralesgamuwa

071 275 5777

Mobitel Mini Branch, Singer Mega,Panadura, No.585 & 587,Galle Rd,Panadura

071 275 5777

Mobitel Mini Branch,Singer Mega,Kottawa, No.94C,Athurugiriya Rd,Kottawa.

071 275 5777

Mobitel Mini Branch,Singer Mega,Kaduwela, Kaduwela Town

071 275 5777

Mobitel Mini Branch,Singer Mega,Kurunegala, Kurunegala Town

071 275 5777

Mobitel Mini Branch,Singer Mega,Delkada, Nugegoda

071 275 5777

Mobitel Mini Branch,Singer Mega,Negombo road, Paliyagoda

071 275 5777

Mobitel Mini Branch,Singer Mega,Colombo road, Katubedda

071 275 5777

Sri Lanka Telecom Branch Network

Sri Lanka Telecom Teleshop , Galle Road,Ambalangoda.

0912 253 831

Regional Telecom Office, Sri Lanka Telecom, Ampara.

071 455 2128

Regional Telecom Office, Sri Lanka Telecom, King's Street,Badulla.

0552 222 231

Sri Lanka Telecom Teleshop , Mangala Rd, Beruwala.

0342 222 231

SLT Teleshop, Punchi Borella.

071 275 5777

Regional Telecom Office, Sri Lanka Telecom, Bandarawela.

0572 222 231

Regional Telecom Office,Puttlam Rd,Chilaw.

0322 222 231

Sri Lanka Telecom, Lower Chathum Street, Colombo 01.

0112 393 322

Regional Telecom Office, Sri Lanka Telecom, Wakwella Rd, Galle.

0912 222 231

Sri Lanka Telecom Teleshop , No.1, Nawalapitiya Road, Gampola.

0812 352 231

Regional Telecom Office, Sri Lanka Telecom, Beach Road, Hambanthota.

0472 220 231

Sri Lanka Telecom Teleshop , Hatton.

0512 222 231

Regional Telecom Office, Sri Lanka Telecom, Havelock Town, Colombo 05.

0112 502 230

SLT Teleshop,Main Street,Kalmune.

0672224992

Regional Telecom Office, Sri Lanka Telecom, Kalutara.

0342 222 231

Regional Telecom Office, Kalugalla Mw, Kegalle.

0352 222 231

Regional Telecom Office, 155 th Mile Post, A9 Road, Kilinochchi.

0212 285 231

SLT Teleshop,Horana.

071 275 5777

SLT Teleshop,Dambulla.

071 275 5777

Sri Lanka Telecom Telesho, Madampe Rd, Kuliyapitiya.

0372 283 555

Regional Telecom Office, Sri Lanka Telecom, Beach Road, Mannar.

 0232 222 231

Regional Telecom Office, Sri Lanka Telecom, Mathale.

0662 222 231

Sri Lanka Telecom Teleshop,P.W.D Road,Mullaitheivu Town,Mullaitheivu.

0112 502 230

Regional Telecom Office, Sri Lanka Telecom, St. Joseph's Street, Negombo.

 0312 231 570

Sri Lanka Telecom Teleshop ,No 01 B, Kandy Rd, Nittambuwa.

0332 255 900

Regional Telecom Office, Sri Lanka Telecom, Highlevel Rd, Nugegoda.

 0112 853 966

Regional Telecom Office, Sri Lanka Telecom, Nuwara Eliya.

0522222231

Regional Telecom Office, Sri Lanka Telecom, Galle Road, Panadura.

 0382 232 231

Sri Lanka Telecom Office ,Galaha Rd,Peradeniya

0812 385 940

No.60,Wevakumbura Road,Saranapala Mw, Piliyandala.

0112606141

Regional Telecom Office, Sri Lanka Telecom, Batticaloa Rd, Polonnaruwa.

 0272 222 231

Sri Lanka Teleceom Office,Kurunegala Rd,Puttlam

 0322 266 888

Regional Telecom Office, Sri Lanka Telecom, Galle Road, Rathmalana.

 0112 622 230

Regional Telecom Office, Sri Lanka Telecom, Inharbour Road, Trincomalee.

 0262 222 231

Regional Telecom Office, Sri Lanka Telecom, Sivapiragasa School Rd, Vauniya.

 0242 222 231

Sri Lanka Telecom Teleshop ,No 273, Colombo Rd, Wennappuwa.

031 2250995

SLT Teleshop, No 63 1/4  & 63  1/5 Rambukkana Rd Mawanella

035 2246240

SLT Teleshop, Homagama

071 275 5777

SLT Teleshop, Kolonnawa

071 275 5777

SLT Teleshop, Monaragala

071 275 5777

SLT Teleshop, Kandy

071 275 5777

SLT Teleshop, Avissawella

071 275 5777

SLT Teleshop, Kamburupitiya

071 275 5777

SLT Teleshop, Kirindiwela, Gampaha

071 275 5777

SLT Teleshop, Bandaragama

071 275 5777

SLT Teleshop, Boralesgamuwa

071 275 5777

SLT Teleshop, Maharagama

071 275 5777

SLT Teleshop, Mattakkuliya

071 275 5777

SLT Teleshop, Baddegama

071 275 5777

SLT Teleshop, Balangoda

071 275 5777

SLT Teleshop, Battaramulla

071 275 5777

SLT Teleshop, Ambilipitiya

071 275 5777

 

 

Transaction Type Transaction Charge (Rs.)
mCash Account Top up FREE
Send Money FREE
Mobile Payments
SLT-Mobitel Mobile & Fixed FREE
Hutch 072 & 078 FREE
Airtel FREE
Utility Bill Payments
LECO, Water, ASK Cable Vision,Nuwara Muncipal council , Kandy municipal council water bills
Less or equal to LRK 5,000 LKR 20
LKR 5,001-LKR 10,000 LKR 25
LKR 5,001-LKR 10,000 LKR 30
LKR 20,001-LKR 30,000 LKR 35
LKR 30,001-LKR 40,000 LKR 40
LKR 40,001-LKR 50,000 LKR 45
Equal or above LKR 50,001 LKR 50
SLT & Lanka Bell FREE
CEB Bill Payments
Rs. 200.00 and below Rs. 10.00
Above Rs. 200.00 – up to Rs. 1,000.00 Rs. 15.00
Above Rs. 1,000.00 – up to Rs. 5,000.00 Rs. 20.00
Institutional Payments (Finance, Leasing, Insurance) FREE
AIA, Allianz, Ceylinco Life, HNB Assurance, Janashakthi, Sri Lanka Insurance, FREE
Amana Takaful, Softlogic Life Rs. 20.00
Cash Withdrawal (Rs 1,000) Rs. 20.00
Every thousand
Payment of Goods at appointed Merchants FREE
Mini Statement FREE
Detailed Printed Statement 200.00 at Mobitel Branches only
Balance Check FREE
Change Pin FREE

What is the new service launched?

SLT-Mobitel, the National Mobile Service Provider, has partnered with LankaPay Brainchild, JustPay©, a secure, real-time payment service, to enable SLT-Mobitel mCash customers to top up their wallet directly from their preferred Bank Account.

What is the benefit mCash customer receive from this new Service?

mCash App customers can Top Up their wallets from their preferred bank account real time up to Rs 50,000.

What are the banks available with this just pay service to top up mCash wallet?
  • Amana bank
  • Bank of Ceylon
  • Cargills Bank
  • Commercial Bank
  • DFCC bank
  • Hatton National Bank
  • HDFC bank
  • LB Finance
  • LOLC Development Finance
  • LOLC Finance
  • National Savings Bank
  • Nations Trust Bank
  • NDB bank
  • PABC
  • People's Bank
  • People's Leasing
  • RDB
  • Richard Pieris Finance PLC
  • Sampath bank
  • SDB bank
  • Union Bank
Can Existing Customers use this Service?

Yes, Existing customers can use this service by successfully adding their bank account in the mCash App.

Do I have to register for mCash before using this service?

Yes. You need successfully register for the mCash service by downloading the mCash app from the Android Play Store, Apple App Store or Huawei Gallery in order to use this service.

What is the minimum and maximum amount I can top up via this service?
  • Minimum – Rs. 20
  • Maximum – Rs. 50,000 (per transaction)

Standard mCash wallet limits applicable***

How to register for mCash App?

1. Download mCash App on your Smart Phone

2. Enter mobile number

3. Select your preferred Language

4. Enter NIC Number

5. Create a PIN

6. Consent to Terms & Conditions

How do I add my Bank account to Top Up my wallet via Just Pay?

1. Log in to mCash App

2. Select ‘ Topup’ icon in the home screen

3. Select ‘ Bank Account’

4. Enter Bank Account Number & Name

5. Add ‘Email address’

6. Verify OTP received via SMS

7. Consent to the terms & conditions

*Please provide mCash PIN where required.

How Do I Topup my mCash wallet using a saved bank account on mCash?

1. Log in to mCash App

2. Select ‘Topup’ icon in the home screen

3. Select ‘Bank Account’

4. Enter Topup Amount

5. Select Prefer Bank (if multiple banks are linked)

6. Enter PIN to complete transaction.

How long does it take to Top up my mCash wallet via this service?

Instantly your mCash account will receive the mCash Top Up

Are there any additional fees/charges for this service?

There is no additional fee for this service

How many times can I try the OTP?

You can try only 3 erroneous entering. After that you need to add the bank account again to get the OTP. Some banks Blocks if you failed to enter the OTP in the first three attempts.

How Do I remove my added bank account?

1. Log in to mCash Main Menu

2. Click Top Up Via Bank Account

3. Select the Bank account

4. Select Delete icon in the Saved Bank Account

5. Confirm to successfully remove the Bank account

What could be the errors the customers can get?
Error Message Reason for the error

Dear Customer, Account details are invalid. Please contact your Bank.

This could be due to the issues with the Bank account of the customers. ( Eg : Invalid Account Number , Account number not active ) hence the customer should contact his bank

Dear Customer, The Service is unavailable. Please try again later.

This could be due to Communication issues with the bank hence recommended to Try again later since this is just a temporary issue.

Dear Customer, This Bank account cannot be added. Please contact your Bank.

This could be due to the entered account is not allowed for this service by the bank hence the customer should contact his bank.

Dear Customer, Transaction Declined. Please contact your Bank.

This could be due the bank rejected the request due to various reasons hence the customer should contact his bank.

Transaction Failed

Inform the customer to check the bank balance and to try again later

FAQ - 10GB Free anytime Data for JustPay Bank Top up

How can customer get a free data for Just Pay transaction?

Customers who Top up minimum Rs 100 directly from the Bank Account via the mCash App using the Just Pay will get free data of 10 GB anytime data.

How many times a single customer can get free data per month.

10GB will be provided only for the first transaction after registering for Justpay Bank Topup facility. (Min Transaction value Rs.100)

After Top up via Just Pay when will the customers get the benefits?

Customer will get 10GB Data within 12 working days

Is this benefit applicable for both pre-paid & postpaid customer?

This is applicable for both Pre paid & Post paid customers.

What is the validity of the benefits?

10 GB data – Valid for 30 days

Can customers with existing wallets eligible for this offer?

Yes, All existing & new customers are eligible for this offer.

Is this a limited time offer ?

Yes, this is a limited time offer. SLT-Mobitel reserves the right to change /discontinued at any time.

What is the new service launched?

SLT-Mobitel, the National Mobile Service Provider, has partnered with LankaPay Brainchild, JustPay©, a secure, real-time payment service, to enable SLT-Mobitel mCash customers to top up their wallet directly from their preferred Bank Account.

What is the benefit mCash customer receive from this new Service?

mCash App customers can Top Up their wallets from their preferred bank account real time up to Rs 50,000.

What are the banks available with this just pay service to top up mCash wallet?
  • Amana bank
  • Bank of Ceylon
  • Cargills Bank
  • Commercial Bank
  • DFCC bank
  • Hatton National Bank
  • HDFC bank
  • LB Finance
  • LOLC Development Finance
  • LOLC Finance
  • National Savings Bank
  • Nations Trust Bank
  • NDB bank
  • PABC
  • People's Bank
  • People's Leasing
  • RDB
  • Richard Pieris Finance PLC
  • Sampath bank
  • SDB bank
  • Union Bank
Can Existing Customers use this Service?

Yes, Existing customers can use this service by successfully adding their bank account in the mCash App.

Do I have to register for mCash before using this service?

Yes. You need successfully register for the mCash service by downloading the mCash app from the Android Play Store, Apple App Store or Huawei Gallery in order to use this service.

What is the minimum and maximum amount I can top up via this service?
  • Minimum – Rs. 20
  • Maximum – Rs. 50,000 (per transaction)

Standard mCash wallet limits applicable***

How to register for mCash App?

1. Download mCash App on your Smart Phone

2. Enter mobile number

3. Select your preferred Language

4. Enter NIC Number

5. Create a PIN

6. Consent to Terms & Conditions

How do I add my Bank account to Top Up my wallet via Just Pay?

1. Log in to mCash App

2. Select ‘ Topup’ icon in the home screen

3. Select ‘ Bank Account’

4. Enter Bank Account Number & Name

5. Add ‘Email address’

6. Verify OTP received via SMS

7. Consent to the terms & conditions

*Please provide mCash PIN where required.

How Do I Topup my mCash wallet using a saved bank account on mCash?

1. Log in to mCash App

2. Select ‘Topup’ icon in the home screen

3. Select ‘Bank Account’

4. Enter Topup Amount

5. Select Prefer Bank (if multiple banks are linked)

6. Enter PIN to complete transaction.

How long does it take to Top up my mCash wallet via this service?

Instantly your mCash account will receive the mCash Top Up

Are there any additional fees/charges for this service?

There is no additional fee for this service

How many times can I try the OTP?

You can try only 3 erroneous entering. After that you need to add the bank account again to get the OTP. Some banks Blocks if you failed to enter the OTP in the first three attempts.

How Do I remove my added bank account?

1. Log in to mCash Main Menu

2. Click Top Up Via Bank Account

3. Select the Bank account

4. Select Delete icon in the Saved Bank Account

5. Confirm to successfully remove the Bank account

What could be the errors the customers can get?
Error Message Reason for the error

Dear Customer, Account details are invalid. Please contact your Bank.

This could be due to the issues with the Bank account of the customers. ( Eg : Invalid Account Number , Account number not active ) hence the customer should contact his bank

Dear Customer, The Service is unavailable. Please try again later.

This could be due to Communication issues with the bank hence recommended to Try again later since this is just a temporary issue.

Dear Customer, This Bank account cannot be added. Please contact your Bank.

This could be due to the entered account is not allowed for this service by the bank hence the customer should contact his bank.

Dear Customer, Transaction Declined. Please contact your Bank.

This could be due the bank rejected the request due to various reasons hence the customer should contact his bank.

Transaction Failed

Inform the customer to check the bank balance and to try again later

FAQ - 10GB Free anytime Data for JustPay Bank Top up

How can customer get a free data for Just Pay transaction?

Customers who Top up minimum Rs 100 directly from the Bank Account via the mCash App using the Just Pay will get free data of 10 GB anytime data.

How many times a single customer can get free data per month.

10GB will be provided only for the first transaction after registering for Justpay Bank Topup facility. (Min Transaction value Rs.100)

After Top up via Just Pay when will the customers get the benefits?

Customer will get 10GB Data within 12 working days

Is this benefit applicable for both pre-paid & postpaid customer?

This is applicable for both Pre paid & Post paid customers.

What is the validity of the benefits?

10 GB data – Valid for 30 days

Can customers with existing wallets eligible for this offer?

Yes, All existing & new customers are eligible for this offer.

Is this a limited time offer ?

Yes, this is a limited time offer. SLT-Mobitel reserves the right to change /discontinued at any time.

“Ithuru Ithuru” Agency Banking Solution with Hatton National Bank PLC via mCash
 

  1. What is the new service launched with Hatton National Bank PLC?

    mCash Collaborates with Hatton National Bank to offer Agency Banking Services to their customers via mCash Platform. This service will enable the customers of HNB to make their Deposits, via mCash Channels conveniently.
     

  2. Who are eligible to do transactions via mCash?

    Any HNB customer can make deposits to HNB.
     

  3. How can customers perform Deposits to HNB?

    Customers can make deposits to HNB by visiting any of the SLT-Mobitel branches, Singer Showrooms, Softlogic Retail Outlets & Lanka Bell outlets island wide.
     

  4. How can customers make their deposits to HNB via mCash Merchant Network?

    Anyone can make their payments to HNB using the following steps;

    > Visit the nearest SLT-Mobitel, Singer, Softlogic or Lanka Bell location

    > Inform the staff member that you need to make a deposit to HNB

    > Inform Savings/ Current Account (CASA) number

    > Inform the amount you wish to deposit

    > Inform the NIC number and the contact Mobile number of the depositor

    > Inform the Purpose of the Transaction (Ex : Savings, Investments, Business etc.) A confirmation SMS will be sent to the given contact mobile number upon successful payment from both mCash & HNB.
     

  5. What are the Transaction limits HNB Deposits?

    Below are the maximum amounts that could be deposited via mCash per day:  HNB Deposits – Rs. 25,000 (Per Account)
     

  6. How long does it take to update the deposit/payment?

    All HNB deposits made via mCash are updated real-time.
     

  7. What are extra charges for availing this service?

    Deposits of HNB via mCash is free of cost.
     

  8. How to know if the payment is successful?

    After each deposit, made at aforementioned locations, a Confirmation SMS will be sent from mCash, confirming the transaction to the provided Mobile number. Similarly, an SMS will be sent by HNB to the respective account holder’s mobile number maintained at their system.
     

  9. Where to contact for enquiries?

    Customers may contact Hatton National Bank for any enquiries via 011 2 462 462.