SLT Mobitel Self-care App Android: download via Play Sore iOS: download via App Store |
SLT Mobitel Datamart App Android: download via Play Sore iOS: download via App Store |
Web Chat https://sc.mobitel.lk/WebChat/ |
Virtual Assistant support via Mobitel Facebook page /Messenger and WhatsApp - 071-0755777 |
e-channeling dial 225 |
mTicketing dial 365 |
mTunes dial 777 |
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Usage via Missed call 0701755777 |
Mobitel Rewards #071# |
VAS info & deactivation #270# |
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mCash #111# |
Check re-registration #132# |
Roaming self-service portal #999# |
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Billing Information #1456# |
Data add-on activation #170# |
Self-Help PIN #171# |
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Retrieve damaged PIN of your recharge card #4525# |
Self-care information portal #888# |
Prepaid Services #147# |
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Ebill activation & Management #9900# |
Reasons for high bill value could be due to one of the below reasons.
If you frequently use internet on your mobile, please activate a sufficient DATA add-on plan.
If your current DATA add-on plan is insufficient upgrade the plan to a sufficient one.
To activate/change DATA add-on plans or to view current DATA usage Dial #170# from your phone or access the Mobitel Self Care App.
If you need to deactivate a Value Added Service, find the deactivation code via https://www.mobitel.lk/self-help-codes-digital-services-vas or refer the ‘VAS Concerns’ section.
If you still have a problem please share your concern (Type on the ‘Comments’ section) via https://www.mobitel.lk/service-difficulties & our Customer Resolutions Team will assist you as soon as possible.
You can use the following methods to know your usage and account balance information instantly.
Reasons for your credit being deducted rapidly could be due to one of the below reasons.
If you frequently use internet on your mobile, please activate a sufficient DATA add-on plan.
If your current DATA add-on plan is insufficient upgrade the plan to a sufficient one.
To activate/change DATA add-on plans or to view current DATA usage Dial #170# from your phone or access the Mobitel Self Care App.
If you need to deactivate a Value Added Service, find the deactivation code via https://www.mobitel.lk/self-help-codes-digital-services-vas or refer the ‘VAS Concerns’ section.
If you still have a problem please share your concern (Type on the ‘Comments’ section) via https://www.mobitel.lk/service-difficulties & our Customer Resolutions Team will assist you as soon as possible.
You can apply for a Smart Loan by dialing #247#amount#
Loan Value |
How to Request |
25 |
#247#25# |
30 |
#247# |
50 |
#247#50# |
75 |
#247#75# |
100 |
#247#100# |
To subscribe for a loan from Mobitel, following conditions should comply,
Press *448* and the mobile number you wish to transfer funds to along with the *Amount# and then press the OK, SEND or CALL button on your phone.
For example,
If you want to transfer Rs.50 from your number to number 0713281106, then press *448*0713281106*50# and press CALL.
Dial *100# on your phone, you will receive an SMS with the remaining balance on your loan or dial 141 and press 1.
Deactivation –
Type BLOCK and send it to 8881
(Please remove and reinsert the SIM once the message is sent to prevent any flash
messages popping up in future)
Eg: To subscribe for Nehara Peris Send ‘Nehara’ to 2468
Eg: To Unsubscribe for Nehara Peiris, type (Nehara OFF) and send to 2468
Lottery |
Key Word |
Mahajana Sampatha |
MS |
Niroga |
NR |
Mega Power |
MP |
Govi Setha |
GS |
Supiri Vasana |
SV |
Jathika Sampatha |
JS |
Vasana Sampatha |
VS |
Sevana |
SEV |
Dana Nidanaya |
DN |
Mahajana Sampatha |
MS |
Go to http://mv1.in/ncellstar/st and click on Subscribe button.
Go to http://mv1.in/ncellstar/st and click on Unsubscribe button or type STOP and send to 17139.
Step 1: Type HC and send a SMS to 7272
Step 2: Then type your zodiac sign number and send to 7272 (1-Mesha, 2-Vrushabha,3-Mithuna,4-Kataka, 5-Sinha,6-Kanya, 7-Thula,8-Vrushchika,9-Dhanu,10-Makara,11-Kumbha,12-Meena)
Type off
Go to http://mobilesrvices4u.com and click on the “subscribe” option.
Go to https://mobileservices$u.com/?act=unsubscribe and click on the “Unsubscribe” option.
Go to gameloft.mobitel.lk
Type STOP and send to 4658
Simply dial #4525# from your Pre Paid connection and provide the Batch Number, Serial Number and the visible numbers of the damaged PIN to retrieve the PIN number of a damaged recharge card.
Please select your browser:
Note: Resetting your browser will delete all the password and shortcuts saved in your browser
Internet explorer
Chrome
Firefox
Safari- IPhone Browser
Still not fixed? -> https://www.mobitel.lk/service-difficulties
Can switch to WCDMA or LTE ONLY Mode.
Still not fixed? -> https://www.mobitel.lk/service-difficulties
Still not fixed? -> https://www.mobitel.lk/service-difficulties
Still not fixed? -> https://www.mobitel.lk/service-difficulties
Still not fixed? -> https://www.mobitel.lk/service-difficulties
A yearly increase of 25% of your existing credit limit is offered for a maximum period of 4 years from the date of connection. Upon completion of one year in the network you will be sent an SMS to accept this auto enhancement. Following which you are required to type ‘YES’ & SMS to 4848.
Your credit Limit can be further enhanced by keeping an additional refundable deposit or by making a special request where you are required to produce the following documents.
Credit Card statement
Current Account Statement
Salary slip
You may submit the above documents to,
To activate standing instructions, you are required to submit the following documents.
You may submit the above documents to,
The standing instructions shall be effective till the date of expiry of the credit card. If applicable, please submit a new form with the amendments to the credit card details to continue the service.
A written Instruction should be forwarded to Mobitel to cancel the standing instructions. Three continuous payment rejections shall subject your standing instructions to cancellation. Credit Card will be debited on the due date of the Mobitel connection.
Dial #132# or *132# from your Mobitel connection to check the below Re Registration details.
If the information is incorrect or different, visit the nearest Mobitel outlet with your SIM/phone and get your connection re registered by providing proof of use (used recharge cards, bills, payments receipts, last dialed numbers).
If the connection is Post Paid or a Pre-Paid which is already registered, a letter of consent of the original customer is compulsory.
Dial #9900# from your Mobitel connection or access the Mobitel MyAccount or the Self Care App.
You have the option of selecting the bill type which is the summary bill (standards) or summary with a detailed bill for all the bill items. This detailed bill is provided free of charge and does not include incoming details.
Yes. Pre-Paid customers who are registered, can obtain the detailed bill of their Pre-Paid account through the Mobitel MyAccount. Pre-Paid E Bill does not include details of incoming SMSs and MMSs.
E-bill generation process is as follows,
Charges applicable for the Pre-Paid E Bill is as follows,
Period of Detail Bill |
Charges for Incoming & Outgoing |
Charges only for Incoming or Outgoing |
1 month |
Rs. 400 |
Rs. 200 |
2 months |
Rs. 700 |
Rs. 350 |
3 months |
Rs. 1200 |
Rs. 600 |
First reason for not receiving the monthly may be due the activation of E Billing service. If you have activated E Billing service on your connection during the previous month, you will not be receiving the paper via post. If need to discontinue from the E Billing service and start receiving the paper bill via post dial #9900# from your connection and select option 02.
If you didn’t receive the bill from the start of the connection, it is advised to check if the billing address provided by you is correct/valid one. Dial #132# from your connection and option to view the billing address provided.
If you need to update/change/correct your billing address submit a written request mentioning the correct billing address with your signature via one of the following methods.
Submit a written request mentioning the bill date/s which you need the bill copy/s for with your signature via one of the following methods. Bill copy/s can be either posted or e mailed on your request.
Step 01 - Call Mobitel hotline 1717 immediately and log a complaint. You will receive a complaint reference number via SMS.
Step 02 - Soon after logging the complaint, you are required to send a copy/image of the payment receipt via any of the below methods, mentioning the correct mobile number and the complaint reference (SR) number.
You can request for a SIM change by calling over at one of the Mobitel touch points http://www.mobitel.lk/store-find
Visit - https://online.mobitel.lk/ImsiChange/
Please share the following information (Type on the ‘Comments’ section) via https://www.mobitel.lk/service-difficulties
Our Customer Resolutions Team will assist you to get connection activated as soon as possible.
Simply dial #888# from your Mobitel connection and select option 3
Simply dial #888# from your Mobitel connection and select option 1- 4-2
You can change your billing address via one of the following methods.
You can request for bill copies via one of the following methods. Applicable charge – Rs.200.00 + tax per month.
You can request for detailed bills via one of the following methods.
Bill copy/s of previous months can be e mailed to the corresponding registered e mail address upon request. This service is provided free of charge.
Detailed bills can be e mailed to the corresponding registered e mail address upon customer request. A 50% discount on detailed bill charges is applicable for this service.
To check the progress of the logged complaint dial #1775# from the respective mobile connection.