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Transaction |
Branches
|
Touch Points (SLT/SINGER)
|
Dealers with Online staff
|
Dealers without Online staff
|
Obtain a new connection - Post Paid (Voice) |
YES |
YES |
YES |
YES |
Obtain a new connection - Post Paid Broadband |
YES |
YES |
YES |
YES |
Obtain a new connection - Pre Paid |
YES |
YES |
YES |
YES |
Temporary suspension on request |
YES |
YES |
YES |
NO |
Permanent disconnection on request |
YES |
YES |
YES |
NO |
Reconnections |
YES |
YES |
YES |
NO |
Reconnection on settlement of bill |
YES |
YES |
YES |
YES |
Customer Re-registration ( Pre-Paid) |
YES |
YES |
YES |
NO |
Address Changes |
YES |
YES |
YES |
NO |
Package Changes |
YES |
YES |
YES |
NO |
Detail Bills / CLI Reports |
YES |
NO |
NO |
NO |
Nominated Number Changes |
YES |
YES |
YES |
NO |
mCash ( In & Out ) |
YES |
YES |
YES |
NO |
Any8 IDD activation & deactivations |
YES |
YES |
YES |
NO |
Bill payments |
YES |
YES |
YES |
YES |
Billing Inquires |
YES |
YES |
YES |
NO |
IDD activation & deactivation |
YES |
YES |
YES |
NO |
SIM replacements |
YES |
YES |
YES |
Through IVR - Pre Paid Only |
Post Paid to Pre-Paid migrations |
YES |
YES |
YES |
NO |
Ownership transfers |
YES |
YES |
YES |
NO |
Phone and Device purchases |
YES |
YES |
NO |
NO |
GPRS/WAP/ MMS General Settings |
YES |
YES |
YES |
NO |
Modem configurations |
YES |
YES |
YES |
NO |
Roaming activation & deactivation |
YES |
YES |
YES |
NO |
SMS Roaming activations & deactivations |
YES |
YES |
YES |
NO |
Number changes |
YES |
YES |
YES |
NO |
m ticketing |
YES |
YES |
YES |
NO |
CALL BLOCK |
YES |
YES |
YES |
NO |
Broadband on Mobile facility |
YES |
YES |
YES |
NO |
Data speed concerns/complaints |
YES |
YES |
YES |
NO |
Coverage complaints |
YES |
YES |
YES |
NO |
mFax activation & deactivations |
YES |
YES |
YES |
NO |
Activation & deactivations of mTunes |
YES |
YES |
YES |
NO |
Package information |
YES |
YES |
YES |
YES |
Smart loan information |
YES |
YES |
YES |
NO |
Cash Bonanza |
YES |
YES |
YES |
NO |
Smart freedom |
YES |
YES |
YES |
NO |
Credit limit enhancements |
YES |
YES |
YES |
NO |
Deposit refunds |
YES |
YES |
YES |
NO |
Request for a Golden number |
YES |
YES |
YES |
NO |
Bill copies |
YES |
Some touch points |
Some touch points |
NO |
Phone repairs |
YES |
NO |
NO |
NO |
Device replacements |
YES |
YES |
YES |
NO |
Activations & deactivations of Black Berry service |
YES |
YES |
YES |
NO |
Activations & deactivations of content filtering service |
YES |
YES |
YES |
NO |
Standing order activations & deactivations |
YES |
YES |
YES |
NO |
Payment commitments for settling o/standing |
YES |
YES |
YES |
NO |
MCA activations |
YES |
YES |
YES |
NO |
Voice mail activations & deactivations |
YES |
YES |
YES |
NO |
SMS Banking activation process |
YES |
YES |
YES |
NO |
Activate Voice on DATA |
YES |
YES |
YES |
NO |
Activate Detailed bill facility on bill |
YES |
YES |
YES |
NO |