Feedback

1.  Please rate your level of satisfaction/dissatisfaction with the service offered by our Call Centre?

2.  How would you rate the professionalism/courtesy of the Customer Care representative who served you?

3.  Was your concern issue resolved, the first time you contacted our customer care hotline?

4.  How satisfied/dissatisfied are you with the way your query was handled?

5.  Were you satisfied with the time taken to connect to an agent?

6.  What was your reason for contacting our customer service hotline (1717)?

1.  Please select the location, from where you obtained your Mobitel connection( postpaid/prepaid/Broadband?

2.  Were you satisfied with the service you received by our Customer Care Representative at the location?

3.  Did the Customer Care Representative explain in length the details of the tariff plan, features & activation methods?

4.  How would you rate the level of knowledge ability and efficiency of the staff member who served you?

5.  Were you satisfied with the overall time taken to activate your Mobitel connection?

6.  In order to address any concerns related to the connection ,what options did the customer care representative introduce?

7.  If you wish to state the name of the Customer Care Representative who served you and if you have any area of concern that needs Management’s attention, please use the space provided.

1.  Were you satisfied with the connection process and the documents obtained at the point of obtaining your prepaid connection?

2.  How would you rate the availability of prepaid cards in your area?

3.  To what extent would you say that Mobitel met your expectations in resolving any complaints related to your prepaid connection?

4.  What is your most preferred recharge option on prepaid?

5.  Do you use the services of another mobile service provider?

6.  If your answer was “yes” on the above question (5), what is the other network used?

7.  Any other concerns

1.  Were you satisfied with the connection process and documentation when obtaining your postpaid connection?

2.  How well were you briefed on the benefits of the postpaid package you have obtained?

3.  To which extent did the package you selected met your expectations?

4.  Are you satisfied with the usage notifications you receive from Mobitel?

5.  To what extent would you say that Mobitel met your expectations in resolving any complaints forwarded?

6.  Please state any areas of concern which will help improve our services?

1.  Were you satisfied with the connection process and the documents obtained at the point of obtaining your Broadband connection?

2.  How satisfied are you with the data speeds offered by Mobitel?

3.  Where you satisfied with the technical support offered by Mobitel?

4.  Are you aware that your broadband package has the outgoing and incoming call facility along with the SMS feature?

5.  If you are a night time Downloader, do you know that Mobitel offers a special “late night add-on” to suite your requirement?

6.  Did you know that you can use your broadband connection with your smartphone to surf the internet, Make calls and SMS all from one device?

1.  Please rate your level of satisfaction/dissatisfaction with the customer service offered at our locations?

2.  Were the Customer Care staff friendly and approachable?

3.  How long did you have to wait at the location to be served?

4.  How would you rate the efficiency level of the Customer Care Representative who served you?

5.  How satisfied are you with the way your query/concern was handled?

6.   Was the store atmosphere and décor appealing?

7.  Were you satisfied with the process/documents required in completing your transaction at the location?

8.  Do you think that the Customer Care representative was suitably attired?

9.  Please state your reason for visiting our location?