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Getting Started
What is mCash?
mCash allows you to experience a whole new method of carrying out financial transactions by maintaining a Mobile Money Account. This is both convenient and easy to use. You will be able to deposit, withdraw, transfer funds as well as purchase goods and services and even pay your utility bills .
Who can use the mCash service?
All Pre Paid and Post Paid customers of Mobitel.

 

Click Here for More Information

 

What is this offer?
This is a promotion offered by mCash for customers during the December Season from the 25th November to 31st December 2017 offered at Selected mCash partner merchants where the customer will have the opportunity to get discounts on purchases by paying via their mCash.
Who is eligible for this offer?
All mCash customers of Mobitel & Etisalat will be eligible for this offer when paying with mCash.
Is this a Cash Back Offer?
This is not a cash back offer, the customer will obtain a discount when purchasing goods via mCash from the selected mCash partner merchant outlet.
How will the discount be received?
The customer will be charged only for the discounted amount thus the discount is received real-time on the spot.
What should be done before going to the Merchant Outlet to claim the offer?
The customer will be charged only for the discounted amount thus the discount is received real-time on the spot.
What are the mCash Top Up locations?
The customer should top up his mCash account by visiting below or using Commercial, HNB, Sampath, Cargills, Pan Asia Online & Mobile Banking:
Can the customer top up mCash at the merchant locations?
The customers cannot top up mCash at merchant locations. Customer should visit a mCash Retailer to top up mCash..
Who are the Merchants on offer?
Below are the Merchant offering special discounts for mCash Customers.
How to pay for purchases via mCash?
You need to have mCash in your mCash Account prior to performing the Merchant transactions and then follow the below steps.

Direct Payment – (Customer Initiated)

Walk in to mCash Merchant outlet and follow the below steps.

A confirmation message will be received via SMS. Note: This transaction could be performed through the mCash Mobile App as well.

  • Step 01: Dial #111# and select ‘Pay Merchant’ (Option 7) or Dial #111#7#
  • Step 02: Select ‘Pay to Merchant Mobile’
  • Step 03: Enter your mCash PIN
  • Step 04: Enter Merchant Mobile Number
  • Step 05: Enter your total bill value
  • Step 06: Confirm the transaction

App Process

  • Step 01: Select `Transactions`
  • Step 02: Enter the User Name (My mCash/Mobitel Selfcare)
  • Step 03: Enter the Password (My mCash/Mobitel Selfcare)
  • Step 04: Select `Merchant Payments`
  • Step 05: Select `Pay to Merchant Mobile`
  • Step 06: Enter your mCash PIN
  • Step 07: Enter Merchants Mobile Number
  • Step 08: Enter the Discounted Amount

Over the Counter Payment– (Merchant Initiated). Walk in to any mCash Merchant outlet and follow the below steps.

  • Step 01: Merchant initiates the transaction by informing the bill amount
  • Step 02: Provide your mobile number
  • Step 03: Once the Merchant confirms the transaction you will receive a pop-up message on your phone along with the transaction details requesting your PIN to authorize the transaction
  • Step 04: Enter your PIN on your mobile to authorize the transaction
  • Step 05: You will then receive a confirmation SMS along with the transaction details
  • Step 06: Merchant will hand over goods / services to you.

Online Payments (IPG) – (Customer Initiated)

Login to the merchant web-site and follow the below steps.

  • Step 01: log into to the merchant website
  • Step 02: Select the product you wish to purchase
  • Step 03: checkout
  • Step 04: Select mCash as the payment option
  • Step 05: Enter the mobile number
  • Step 06: Enter the PIN
  • Step 07: Receive the OTP SMS
  • Step 08: Enter the OTP in the payment gateway screen
How will the customer know if the transaction is successful?
After the transaction is successful the customer will receive a SMS confirmation.
What should be done if the merchant is refusing mCash?
Please call the mCash hotline 7111 and speak to an agent.
What should be done if the merchant is offering a wrong discount?
Immediately call the mCash hotline 7111 and explain the issue.
What should be done if the pop up message is not received or was missed during an over the counter payment?
  • Option 1 - Ensure that the merchant has entered the correct customer number.
  • Option 2 – Make sure to switch off the 4G network on you mobile (applicable only for smart phones).
  • If none of the above resolves the issue Call the mCash hotline on 7111 and speak to an agent.

    Transaction is failing, why is that?
    • Customer should be Registered for mCash
    • Customer should have sufficient balance (Dial #111# & Select My Account (Option 9) or Dial #111#9# & select ‘Check Account Balance’ function under the Customer wallet).
    • Customer should have mCash in his/her wallet and NOT a pre-paid reload.
    • Customer should enter his/her correct PIN. If Customer forgot his/her PIN, Customer can visit the nearest Mobitel Branch or Customer can send a written request (Scanned Letter with the signature) via e-mail info@mobitel.lk - or Fax - 0112330396.
    • Maximum Transaction Limit per day for a Basic Account Holder Is Rs. 10,000 and for an Enhanced Account its Rs. 25,000 has been exceeded.
    • Temporarily Technical Failure.
    What should be done if the transaction is continuing to fail despite the above reasons?
    Firstly, re-initiate the payment or advice the merchant to re-initiate the payment. If the payment continues to fail call the mCash hotline 7111 and explain your difficulty.

     

     

    Click Here for More Information

    Click Here for Terms & Conditions

     

     

     


     

     

    Click Here for More Information

     

    Another first in Sri Lanka by mCash, Electric Vehicle (EV) owners can now charge their vehicles by visiting any of the “ev point” Rapid Charging Stations  and make their payments via mCash using NFC technology.

     

    What is EV Rapid Charging?
     
    Rapid Charger allows EV users to charge their vehicles upto 80% in just 20 minutes allowing a much faster charging service than any other EV Charger in the market.
     
    Where are the EV Point chargers located? 
     
    Please visit www.evpoint.lk to find the closest EV Point Charger to you.
     
    What are the type of Electric Vehicles I can charge at these charging points? 
     
    Nissan Leaf, Mitsubishi MIEV, OUT LANDER (PHEV) , BMW i3,  Kia Soul
     
    How will I be charged for using the EV Point chargers? 
     
    Customers can use the ‘ev point” NFC card to activate the Rapid Charger. The  session fee will be deducted from your mCash Account. Each EV charging session will be Rs. 1,250/= and once the session completes you will receive a rebate based on the actual number of units consumed for the session.
     
    What do I need in order to enjoy this service? 
     
    Customers should have a mCash account and obtain a EV Card (NFC) from the nearest Mobitel branch in order to use this facility.
     
    How can I use this facility? 
     
    Step 01 - Register for the EV Card
    • Customers should visit www.evpoint.lk website and select “Register”
    • Fill in the registration form with accurate contact details
    • Agree to the Terms & Conditions and the Privacy Policy
    • Once the customer submits the completed registration form, they will receive a reference number via SMS & email
    Step 02 -Collect the EV Card
    • Customer needs to visit the a Mobitel Branch to collect their EV Card
    • Provide the reference number recied at registration to the Mobitel Branch along with the customer’s mCash Account number (mCash phone number)
    • The customer will then receive an OTP (One time password) via SMS
    • Provide the OTP number to the Mobitel Branch and collect the EV Card
     
    Step 03- Charge your Electric Vehicle
    • After collecting your EV Card, visit the EV Chargeing Point location you wish
    • Select the right Connector for  your EV and connect the cable to your Electric Vehicle
    • Tap the EV Card to the indicated location on the EV Charger and press “Start” to start the session
    • The Charging Session will be deducted from your mCash Account and you will receive a SMS confirmation
    • Once the charging is complete press “Stop” on the EV Charger and return the charging cable to the machine
    • You will receive a rebate to your mCash Account with a confirmation SMS based on the actual number of units consumed for the charging session
    • In the event you need to stop the session half way, Tap the card on the indicated poit and press STOP button
     
    Transaction is failing, why is that?
    • Customer should be Registered for mCash and should have sufficient balance (‘Check Account Balance’ function under the mCash Account using App or USSD Menu)
    • Maximum Transaction Limit per day for a Basic Account holder IsRs 10,000 and for an Enhanced Account its Rs 25,000. 
     
    How to increase mCash balance in the mCash Account? 
     
    You could simply walk in to any mCash Retail Point or Mobitel Branch / Singer Mega / SLT / Abansto Top Up your mCash Account, Top up the mCash Account via HNB, COM Bank and Sampath Vishwa Internet & Mobile Banking Or you could ask a friend or family member to send money to your mCash Account . If required you can visit any Mobitel Branch and enhance your Basic Account to an Enhanced Account to enjoy the increased transaction limits.
     
    How can I contact EV Point for any inquiries? 
     
    You can contact EV Point for any EV Charging related inquiries at 071 7771710 or log in to www.evpoint.lk and contact.
     
    I have lost my EV Card. How can I cancel the card?
     
    Please contact 7111 with your mCash Account number to deactivate your EV Card as soon as  possible.
     

     

     
    Click here for FAQ's
     

    Mobitel introduces mCash as a mobile app for your Android and Apple Smart Phones.  Enjoy the smart and the convenient way to do all your Utility and Insurance Payments in a flash. Stay updated on the latest Promotions, and make purchases at Merchants through the App. mCash Mobile App is a Simple, secure and instant solution

     

              

     

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    What is the new service launched?

     mCash Customers can top-up mCash wallets via Sampath Vishwa; Online and Mobile banking.

    Does the existing mCash Customer needs to register/do changes from mCash end?

    No, Customer does not have to do any change to mCash Account.   

    Does the Customer need to register from Sampath Bank end?

    Yes. Customer should be a Sampath Vishwa customer ( Customer should have a Sampath Bank current/Savings account, and register for Sampath Vishwa online service.)

    I’m a Sampath Bank Customer. How do I register for Sampath Vishwa?

    Visit www.sampathvishwa.com to sign-up for Sampath Vishwa or walk into the nearest Sampath Bank Branch       

    What is the path on Sampath Vishwa to perform a mCash In transaction?

    • Login to Sampath Vishwa
    • Go to “Payments”
    • Select “Mobile Money” (catogery)
    • Select “Mobitel mCash” (payee)
    • Click on “Make Payment”
    • Enter the required information
    • Click on “Pay”
    • Enter Sampath Vishwa user ID and transaction password
    • Click on “Confirm”

    Can Customer, Cash In for any Mobitel Number?

    Yes, Customer can Cash In any mCash registered Mobitel Number.  

    Do I have to pay extra service charges when performing a Cash In Transaction via Sampath Vishwa?

    No. This service is totally free for mCash customers.

    Does Sampath Vishwa give me a separate receipt/ref number for mCash In transactions or is it the usual confirmation SMS?

    Yes, You will received a SMS from mCash as well as reference number from Sampath Vishwa end. A Payment receipt can also be genereated via Sampath Vishwa.

    What Are the Cash In transaction limits when transferring Money through Sampath Bank Acc?

    One time Cash-In transaction limit is From Rs.1 to Rs. 5,000.

    How do I contact my Sampath Bank Branch & Their opening hours?

    Super branches are contactable from 8.00 am – 8.00 pm and Colombo Super branch from 7.00 am – 10.00 pm. 

    Other branches are contactable in the normal banking hours (for more info -http://www.sampath.lk/en/branches/locator)  

    Call centre is operated 24*7 via 0112 303050

    If an erroneous transaction happens at when performing a Cash In , do I call Sampath Bank  hotline or Mobitel hotline?

    Call 7111, Mobitel Hotline with the transaction reference number

    What could be the reason, If I Don’t receive mCash after transferring money from Sampath Bank Account (No SMS also) 

    • mCash wallet limit is exceeded.  E.g: If the wallet is Basic (limit is Rs.10,000) and customer has 8000 mCash Balance and he has Cash In 5,000 from Samapth Vishwa. 
    • Customer is not a mCash Registered customer.
    • Incorrect mobile number     

    If I perform a mCash In transaction which exceed my mCash account limit, what is the process?

    Transaction will be reversed to the initialy debited account on the following working day.   

    If I perform a mCash transaction which is to another customer’s account, what is the process?

    •  Customer needs to call Mobitel Hotline 7111 urgently and make a complaint.
    • Mobitel will correct the transaction within 3 working days.

     

     

    Click Here for More Information


    Ceylinco General Insurance Premium Payments

    Click Here for More Information

     

    mTicketing Train Ticket Payments

    Click Here for More Information


     

    Voucher.lk Payments

     

    tickets.lk Payments

    Coop Insurance Payments 

    Click Here for More Information

     

    eChannelling Payments 

     

    LOLC Life Assurance Premiums 

    Click Here for More Information


    Airtel Payments

    What is the new service launched? 
      
    Customers can conveniently do their Airtel Reloads & Bill payments with mCash service.
     
    Can Customer pay for the Data connections as well?
     
    Customers can pay both the Voice & data connections via mCash.
     
    How long will it take to update my payment? 
     
    The payment will get updated real time & customer will get a SMS confirmation. 
     
    Do I have to pay extra service charges when doing my payment via mCash? 
     
    No there is no additional charge.  
     
    Does Airtel give me a separate receipt for mCash transactions? 
     
    No, but the SMS confirmation will be sent form Airtel & payment information will be mentioned on Post paid bills.
     
    What are the transaction limits for Airtel payment? 
     
    From a Basic Account Rs. 10,000 & from an Enhanced Account Rs. 25,000. There is no restriction for the transactions done at touch points. 
     
    Can I do my payments on weekends / Poya days / Public Holidays? 
     
    mCash service is 24*7 therefore the payments can be done at any time
     
    If an erroneous transaction happens, do I Call Airtel Hotline or Mobitel hotline? 
     
    Call 7111, Mobitel Hotline with the transaction reference number

     

     

    Central Finance Leasing Payments

     
    What is the new service launched? 
      
    Customers can conveniently pay their Central Finance Leasing payments with mCash service.
     
    Does the Customer need to be a Mobitel customer to perform a Central Finance Leasing Payment?
     
    If the customer is performing the transaction from customer mCash wallet, customer need to be a Mobitel customer or Etisalat Customer. If not transaction can be performed at any of mCash touch point. 
     
    How long will it take to update my payment? 
     
    The payment will get updated real time & customer will get a SMS confirmation. 
     
    Do I have to pay extra service charges when paying my Central Finance Leasing payment via mCash? 
     
    No there is no additional charge.  
     
    Does Central Finance give me a separate receipt for mCash transactions? 
     
    Yes, Central Finance will issue a print receipt & it will be sent via post
     
    Are the transaction limits for Central Finance Leasing Insurance payment? 
     
    From a Basic Account Rs. 10,000 & from an Enhanced Account Rs. 25,000. There is no restriction for the transactions done at touch points. 
     
    Can I do my Insurance payments on weekends / Poya days / Public Holidays? 
     
    mCash service is 24*7 therefore the payments can be done at any time
     
    If an erroneous transaction happens, do I Call Central Finance Hotline or Mobitel hotline? 
     
    Call 7111, Mobitel Hotline with the transaction reference number

     

     

    UAL General Insurance Payments

     
    What is the new service launched? 
     
    Customers can conveniently pay their Union Assurance General Insurance payments with mCash service.
     
    Does the Customer need to be a Mobitel customer to perform a union Assurance General Insurance Payment?
     
    If the customer is performing the transaction from customer mCash wallet, customer need to be a Mobitel customer or Etisalat Customer. If not transaction can be performed at any of mCash touch point. 
     
    How long will it take to update my payment? 
     
    The payment will get updated real time & customer will get a SMS confirmation. 
     
    Do I have to pay extra service charges when paying my Union Assurance General Insurance payment via mCash? 
     
    No there is no additional charge.  
     
    Does Union Assurance give me a separate receipt for mCash transactions? 
     
    Yes, Union Assurance will issue a print receipt & it will be sent via post
     
    Are the transaction limits for Union Assurance General Insurance payment? 
     
    From a Basic Account Rs. 10,000 & from an Enhanced Account Rs. 25,000. There is no restriction for the transactions done at touch points. 
     
    Can I do my Insurance payments on weekends / Poya days / Public Holidays? 
     
    mCash service is 24*7 therefore the payments can be done at any time
     
    If an erroneous transaction happens, do I Union Assurance General Hotline or Mobitel hotline? 
     
    Call 7111, Mobitel Hotline with the transaction reference number
     

     

    Utility Payments

    FAQ's
    1. What are the Utility Companies the customer can pay bills with mCash to?

      Ceylon Electricty Board
      Mobitel (Pvt) Ltd
      Sri Lanka Telecom
      Lanka Electricity Company (Pvt) Ltd
      National Water Supply & Drainage Board
      Lanka Broadband Networks

    2. How to do a transaction?
      • If payment is to be done through customer’s own mCash Account,
        Dial #111#
      • Select Utility Payments
      • Select the Utility Company you require to make the payment to
      • Enter PIN
      • Enter Phone Number/Account Number  accordingly
      • Enter Amount
      • Confirm Transaction
      • If payment is to be done through a mCash retailer/Mobitel location,
        Visit the nearest mCash retailer
      • Inform retailer you need to pay Utility Bill(s) and  through mCash
      • Inform Phone Number/Account Number  accordingly
      • Inform Amount that needs to be settled
      • Hand over physical cash to retailer
    3. Does the customer need to be a mCash registered customer to pay a Utility Bill through mCash?

      Not necessary if customer makes the payment through a retailer. (But if customer pays through their own mCash account, they need to be a mCash registered customer)

    4. What is the minimum transaction limit for a basic mCash account user per transaction?

      Rs 20/-

    5. What is the maximum transaction limit for a basic mCash account user per transaction & per day?

      Rs. 10,000/-

    6. What is the minimum transaction limit for an Enhanced  mCash account user per transaction?

      Rs 20/-

    7. What is the maximum transaction limit for an enhanced mCash account user per transaction & per day?

      Rs. 25,000/-

    8. How to Top-up your mCash account (Cash-In) ?

      You could simply walk in to any mCash Retailer or Mobitel Branch / Singer Mega / SLT to Top Up your mCash Account
      You could top up your mCash Account via USSD banking offered by Commercial Bank
      You could ask a friend and family member to send money to your mCash Account

    9. Transaction is failing, why is that?

      Customer should be Registered for mCash and should have sufficient balance (‘Check Account Balance’ function under the Customer wallet)
      Customer should enter his/her correct PIN
      Maximum Transaction Limit per day for a Basic Account holder Is Rs 10,000/- and for an Enhanced Account its Rs 25,000/-

     

    Online Payments

     

     

    FAQ's

    1. What is meant by Online Payment through mCash?

      You can now shop online to purchase various goods and services from Online Merchants and pay using mCash.

    2. How to increase mCash balance in the mCash Account?

      You could simply walk in to any mCash Retail Point or Mobitel Branch / Singer Mega / SLT to Top Up your mCash Account. Or you could ask a friend and family member to P2P Transfer some money to you.

    3. How do I make an Online payment using mCash?

      You need to have mCash in your Mobile, so Top Up at any mCash Retail Point / Mobitel Branch / Singer Mega / SLT.

      • Step 01 – Visit the Merchant’s Website (eg: www.mystore.lk)
      • Step 02 -  Shop Online and proceed to the Check Out page
      • Step 03 -  Select mCash as the payment option
      • Step 04 -  Enter you Mobile Number and mCash PIN
      • Step 05 – Enter the 5 digit code (OTP) received via SMS
      • Step 06 – Confirm the Payment
      • Step 07 -  You will receive an SMS confirming the transaction

      Thereafter you could contact the Merchant on their hotline with regard to receiving your goods/services.

    4. Transaction is failing, why is that?
      • Insufficient Balance

      Customer should be Registered for mCash and should have sufficient balance (‘Check Account Balance’ function under the Customer wallet)

      • Incorrect PIN or OTP (5 digit code)

      Customer should enter the correct PIN on the IPG login page and then correctly enter the OTP (5 digit code) received via SMS to his/her phone.

      • Internet Connection

      Customer should be connected to the internet and should use a suitable browser

      • Transaction Limit

      Maximum Transaction Limit per day for a Basic Account holder Is Rs 10,000 and for an Enhanced Account its Rs 25,000.

     

     

     

    What is the new service launched?

    Now Etisalat subscribers can Dial #111# and get registered for a mCash Account and instantly start performing mCash transactions. With this solution opened up, 6 million plus Mobitel subscribers will be able to send and share funds with 4 million plus Etisalat subscriber registered for mCash Accounts.

    Does Etisalat Subscriber need to be a mCash Customer to perform a mCash transaction ?

    Yes, Etisalat Subscriber should Dial #111# and register for a mCash Account get the mCash services availed.

    What are the mCash services offered ?

    All mCash Transaction types are available for Etisalat Subcribers instantly when they registered for a mCash Account.

    What are the locations which can be used to perform Cash In and Cash Out transactions?

    Any location activated for mCash Cash In and Cash Out can be used by Etisalat Subscriber to perform these transactions for his/her mCash Account.

    Will I be charged extra for the services?

    No, same charges/ fees are applicable

    Are the transaction limits the same?

    Yes, same transaction limits and daily limits will be applied.

    What is the hotline I should dial in case of a query/ issue?

    Etisalat customer registered for mCash Account should dial 7111 from his/her mobile phone to get in touch with the Etisalat Contact centre.

    Customers can now conveniently make all their bill payments including Utility and Insurance payments at Pay & Go Kiosk machines located at over 200+ locations. 

    Utility and Insurance payments are powered by mCash



    Name (Kiosk Location) Address
    80 club #25, Independence Ave, Colombo 07
    Aache Food Centre #44, Hampden Lane, Wellawatte, Colombo 06
    Alpha Mixture No. 140, Parameshwara Junction, Thirunelvely, Jaffna
    Aluthmaha Kade #93/Dambulla Road, Dehelgamuwa, Ibbagamuwa
    Ambasewana Restaurant  #6A, Pagoda Road, Nugegoda
    Ananda College Colombo 10, Sri Lanka
    Anti-Malaria Campaign No: 555/5 , 3rd Floor, Public Health Building, Narahenpita, Sri Lanka.
    Army Artillery Regiment HQ Godagama Road, Habarakada
    Army Camp Malay Street Malay Street, Colombo 02
    Army Camp Maradana Colombo 10
    Army Camp Mattegoda Mattegoda, Kottawa
    Army Camp. 142 Brigade. Wickramaratne Mawatha, Kohuwala
    Army Cantonment Panagoda 1 Army Cantonment, Panagoda, Homagama
    Army Cantonment Panagoda 2 Army Cantonment, Panagoda, Homagama
    Army Cantonment Panagoda 4 Army Cantonment, Panagoda, Homagama
    Army Hospital Army Hospital, Narahenpita, Colombo 05
    Army Hospital Canteen Army Hospital, Narahenpita, Colombo 05
    Asiri Central Hospital No: 114,, Norris Canal Rd, Colombo 10
    Asiri Medical Hospital 181, Kirula Road, Colombo 05
    Asiri Surgical Hospital No. 21, Kirimandala Mawatha, Narahenpita,
    Colombo 05
    Bandara Cellular  
    Bastian Mawath bus stand 2 Gunasinghepura Bus Stand, Colombo 11
    Bastian Mawatha bus stand 1 Gunasinghepura Bus Stand, Colombo 11
    Best Food City 104/1, New Kandy Road, Kothalawela, Kaduwela
    BMICH Bauddhaloka Mawatha, Colombo 07
    BMICH Canteen Bauddhaloka Mawatha, Colombo 07
    Buddika Stationary University of Colombo
    Management Faculty Book Shop
    Bureau of Foreign Employment 234 Denzil Kobbekaduwa Mawatha Koswatta, Battaramulla
    Castle Street Hospital Castle Street, Colombo 08
    Central bus stand 1 CTB, Pettah, Colombo 11
    Central bus stand 2 CTB, Pettah, Colombo 11
    Central Engineering Consultancy Bureau (CECB) No., 415 Bauddhaloka Mawatha, Colombo 07
    Ceylinco Insurance HO 69, Janadhipathi Maw, Colombo 01
    Ceylon Fine Gems No. 93 Chinafort Road, Chinafort, Beruwela
    Ceylon Petroleum Corporation - Head Office "CEYPETCO - NIWASA", 609 Dr Danister De Silva Mawatha, Colombo 09
    Ceylon Petroleum Storage Terminals Kollonnawa, Wellampitiya.
    Ceylon Petroleum Storage Terminals Canteen Kollonnawa, Wellampitiya.
    Ceylon Transport Board 200, Kirula Road, Narahenpita,
    Colombo 05
    Chandra Food City Godakawela #108, Main Street, Godakawela
    Chandra Food City Pelmadulla No.40, Rakwana Road, Pelmadulla
    Chef Food City - Arangala 457, Arangala, Hokandara North, Malabe
    Chef Food City - Pittugala 153/C1, Pittugala Junction, Malabe
    City Center Complex
    D S Property Management Service (Pvt) Ltd 
    #59, Sea Streat, Colombo 11
    Civil Security Department HQ No.23, Station Road, Colombo 04
    Coats Thread Exports (Pvt) Ltd Moragahahena, Millewa, Horana
    Colombo Divisional Inspector Police (DIG) Office Colombo 11
    Colombo Municipal Council Town Hall, Colombo 07
    Colombo Port Colombo 01, Sri Lanka
    Colombo Public Library  15 Sir Marcus Fernando Mawatha, Colombo 7
    Colombo Traffic Headquarters Colombo 11
    Commercial Bank Card Center  
    Continental Insurance 79,Dr. C W W Kannagara Mawatha, Colombo 7
    Creative Marketing No.1, Parakrama Mawatha, Negombo Road, Peliyagoda.
    Crime Record Division  Maitland Pl, Colombo 07
    Cybergate Pvt Ltd #69/1, Soratga Mawatha, Gangodawila, Nugegoda
    Daily Food City No: 26, Aadiapatham Road, Kokuvil East, Jaffna
    Dammika Stores 1/17, Padiliyathuduwa Road, Hunipitiya, Wattala
    De Soysa Hospital Kynsey Road, Colombo 08
    Defense Headquarters Project Management Unit (PMU), DHQC - Akuregoda Road, Pelawatta, Battaramulla
    Dehiwala Mount Lavinia Municipal Council Galle Road, Dehiwala-Mount Lavinia
    Dental Institute Colombo 07, Sri Lanka
    Department of Elections P.O. Box 02, Sarana Mawatha, Rajagiriya
    Department of Examinations Pannipitiya Rd, Sri Jayawardenepura Kotte
    Department of Irrigation PO Box 1138, 230, Baudhaloka Mawatha,
    Colombo 07
    Department of Labour 1 Narahenpita, Colombo 05, Sri Lanka
    Department of Labour 2 Narahenpita, Colombo 05, Sri Lanka
    Department of Motor Traffic Werahera  Department of Motor Traffic Rd, Boralesgamuwa
    Department of Pensions Maligawatta, Colombo 10
    Department of Registration of Motor Traffic No. 341, Alvitigala Mawatha, Colombo 05, Narahenpita
    DFCC Bank 73, W.A.D. Ramanayake Mawatha, Colombo 02
    Divineguma Bomiriya  
    Divineguma Bulathsinghala  
    Divineguma Katuwellegama  
    Divineguma Liyanwila  
    Divineguma Madurawala  
    Divineguma Makola  
    Divineguma Meelagahathenna  
    Divineguma Naebada  
    Divineguma Pitipana  
    Divineguma Ruwanpura  
    DPMC Assetline 120A, Pannipitiya Road, Battaramulla 
    DPMC HPC Hyde Park Corner, Colombo 02
    DPMC Ranna Ittagalawatta, Kahandawa South, Ranna
    Durdans Hospital No. 3 Alfred Pl, Colombo 03
    Elpitiya Bus Stand Elpitiya City
    Emdee Exports (Pvt) Ltd.  451A, Galle Road, Payagala, Kalutara
    Eye Hospital OPD Baddegama Wimalawansa Thero Mawatha,, Colombo 10
    Eye Hospital Reception Baddegama Wimalawansa Thero Mawatha,, Colombo 10
    Family Super Alankulama Maithripala Senanayake Mawatha, Anuradhapura
    Family Super Anuradhapura Maithripala Senanayake Mawatha, Anuradhapura
    Family Super Mount Lavinia 253 Galle Rd, Dehiwala-Mount Lavinia
    Fashion Bug Borella No. 1028 Maradana Road Borella
    Fashion Bug Katubedda 241 1/1, Moratuwa
    Fashion Bug Maharagama No. 126 High Level Road Maharagama
    Fashion Bug Nugegoda High Level Road Nugegoda
    Fashion Bug Rajagiriya No. 475 Sri Jayawardhanapura Mw. Rajagiriya 
    Fashion Bug Wattala No. 359 Negombo Road Wattala
    Firstsource-Dialog Solutions No. 234 Vauxhall Street, Colombo 02
    Gajaba Regiment Saliyapura Camp, Anuradhapura
    Gajanayaka Fruits Center  #425, Pitakotte, Kotte
    Galaxy Marketing No: 207/6A, Mirania Road, Colombo 12
    Galle Bus Stand Galle City
    Gampaha General Hospital  Ja Ela-Ekala-Gampaha-Yakkala Hwy, Gampaha
    Geological Survey & Mines Bureau No: 569,, Epitamulla Rd, Sri Jayawardenepura Kotte
    Golden Key Eye & ENT Hospital Limited No: 1175A, Cotta Road, Rajagiriya.
    Harcourts Bambalapitiya 88, Galle Road, Colombo 04.
    Harcourts Battaramulla 150, Main Street, Battaramulla.
    Harcourts Dehiwala 14, Station road, Dehiwala.
    Harcourts Duplication 416, R.A.De Mel Mawattha, Colombo 03
    Harcourts Grandpass 413, Grandpass Road, Colombo 14.
    Harcourts Hill Street 91, Hill Street, Dehiwala.
    Harcourts Nawinna 446/Hihglevel Road, Nawinna Maharagama
    Harcourts Punchi Borella 148,E.W.Perera Mw, Punchi Borella.
    Harcourts Rajagiriya 586, Nawala Road, Rajagiriya.
    Harcourts Wardplace 16A, Ward Place, Colombo 07.
    Hemas Hospital Galle Wakwella Road, Galle
    Hemas Hospital Thalawathugoda  647/2A Pannipitiya Rd, Thalawathugoda
    Hemas Hospital Wattala 389 Negombo-Colombo Main Rd, Wattala
    Hirdaramani Kahathuduwa Kahathuduwa, Sri Lanka
    Homagama Base Hospital OPD Base Hospital, Homagama
    Horana Base Hospital Hospital Ln, Horana
    Hutch Head Office No. 234, Galle Road, Colombo 04
    Jayathissa Super 430/1C, Ganmulla Road, Kadawatha
    Kalubowila Conference Hall B229 Hospital Rd, Dehiwala-Mount Lavinia
    Kalubowila Doctors Cafeteria B229 Hospital Rd, Dehiwala-Mount Lavinia
    Kalubowila Hospital Canteen  #B229, Dehiwala-Mount Lavinia
    Kalubowila OPD B229 Hospital Rd, Dehiwala-Mount Lavinia
    Kalutara District Secretariat Gregory Rd, Kalutara
    Kalutara General Hospital  General Hospital Kalutara
    Kalutara General Hospital 2  General Hospital Kalutara
    Karapitiya Teaching Hospital 1  Hirimbura Cross Rd, Galle
    Karapitiya Teaching Hospital 2  Hirimbura Cross Rd, Galle
    Karapitiya Teaching Hospital 3  Hirimbura Cross Rd, Galle
    Kiyaso Food City No 101 Main Street, Bogawantalawa
    Kotelawala Defence University (KDU) Kandawala Road, Ratmalana
    Kurunegala General Hospital Colombo Road, Kurunegala
    Lady Ridgeway Hospital Lobby Dr. Denister De Silva Mawatha, Colombo 08
    Lady Ridgeway Hospital OPD Dr. Denister De Silva Mawatha, Colombo 08
    Lanka Communication Centre No. 49, Mawella Road, Pethiyagoda, Kelaniya
    Lanka Hospitals  No. 578 Elvitigala Mawatha, Colombo 05
    Laugfs Havelock  No. 252, Havelock Place, Colombo 05
    Laugfs Kohuwala No. 17, Sunethradevi Mawatha, Kohuwala
    Laugfs Kottawa No. 364/10, High Level Road, Kottawa
    Laugfs Wellawatta No. 351, Galle Road, Colombo 06
    Liberty Plaza R.A. De Mel Mawatha,Colombo 03
    Lucky Super Foodcity 335/3, Colombo Rd, Jalthara, Ranala
    Mahawelli Authority of Sri Lanka 500,T.B. Jaya Mawatha, Colombo 10.
    Manjari No. 136 S de S Jayasinghe Mw, Nugegoda
    MAS Bodyline Ratnapura Road, Gurugoda, Horana
    MAS Linea Aqua Thanahenpitiya Estate, Giridara, Kapugoda
    MAS Silueta Pvt Ltd Biyagama, Kaduwela
    MAS Slimline 134, Kuliyapitiya Road, Pannala
    MAS Unichela No.124, Horana Road, Panadura
    Medical Supply Division - Ministry of Health  385, Ven. Baddegama
    Wimalawansa Thero Mawatha, Colombo 10
    Medimax Pharmacy #45, High Level Road, Kirulapone, Colombo 05
    Ministry of Defence 15/5, Baladaksha Mawatha, Colombo 03
    Ministry of Education "Isurupaya", Pelawatta, Battaramulla
    Ministry of Finance Lotus Road, Colombo 01
    Ministry of Fisheries and Aquatic Resource Development Sevana Mawatha, Colombo
    Ministry of Health 385, Wimalawansa Thero Mawatha, Colombo 10
    Ministry of Industry & Commerce No. 73/1, Galle Road, Colombo 3
    Ministry of Provincial Councils 330, Dr. Colvin R.de Silva Mawatha. Union Place
    Ministry of Public Administration & Management Independance Square, Colombo 07
    Mobitel Head Office 108, W.A.D Ramanayake Mawatha, Colombo 02
    Mobitel Liberty Plaza 1st Floor, Liberty Plaza, Colombo 03
    Mobitel WTC Level 3, East Block, WTC, Echelon Square, Colombo 01.
    National Apprentice and Industrial Training Authority (NAITA) No. 971, Sri Jayewardenepura Mawatha, Welikada, Rajagiriya
    National Cancer Hospital Canteen National Cancer Institute, Maharagama
    National Cancer Hospital Children Ward (Out) National Cancer Institute, Maharagama
    National Hospital Accidents The National Hospital of Sri Lanka,Colombo 10
    National Hospital Cardiology The National Hospital of Sri Lanka,Colombo 10
    National Hospital Neurology The National Hospital of Sri Lanka,Colombo 10
    National Hospital OPD The National Hospital of Sri Lanka,Colombo 10
    National Hospital OPD Pharmacy The National Hospital of Sri Lanka,Colombo 10
    National Lotteries Boards (NLB) 234/2, Galle Road, Colombo 03
    National Zoological Gardens Anagarika Dharmapala Mawatha Dehiwala
    Naval Base Trincomalee  Sri Lanka Navy, Trincomalee
    Naval Complex Welisara 1 Welisara
    Naval Complex Welisara 2 Welisara
    Naval Headquarters General Mess Fort, Colombo 01
    Naval Headquarters Welfare Office Fort, Colombo 01
    Navalanka Super City #50, Anagarika Dharmapala Mawatha, Dehiwela
    Navy Camp Galle "Nipuna" Sri Lanka Navy, Galle
    Navy Camp Magalle Magalle, Galle
    Navy General Hospital Naval Hospital, Welisara
    Nawaloka Hospital 23, Deshamanya H K Dharmadasa Mawatha, Colombo 02
    Neville Fernando Hospital Millennium Drive, off Chandrika Kumaratunga Mawatha, Malabe 
    Neville Fernando Hospital Campus Millennium Drive, off Chandrika Kumaratunga Mawatha, Malabe 
    New Dasun Enterprise  No: 631, Bangalawa Junction, Pitakotte
    New Retham #533, Galle Road, Mount Lavenia
    North Central Provincial Council Provincial Council Administrative Building Complex, Dharmapala Mawatha, Anuradhapura
    NSBM Green University NSBM Green University Town Mahenwaththa, Pitipana, Homagama
    One 2 One Marketing  131B, Gongawela Road, Matale
    Orange IT Nawinna Rd, Maharagama
    P&R Family Super No.33, Bandaranayaka Mawatha, Katubedda, Moratuwa
    Panadura Base Hospital  Panadura, Sri Lanka
    Pasilta Graphics (Private) Limited No: 26, Old Kesbawa Road, Gangodawila, Nugegoda.
    Piyadasa Agro Chemicals New Road Junction, Padalangala
    Police CID Colombo 01
    Police College Kalutara North Kalutara, Kalutara
    Police Communication unit  Mirihana
    Police Hospital 20 Old Nawala Rd, Narahenpita, Colombo
    Police Park Thimbirigasyaya
    Police Sport Club High-Level Road, Thibirigasyaya
    Police Station Mirihana 373/10 Old Kottawa Road, Mirihana, Nugegoda
    Police Station Narahenpita Elvitigala Mawatha, Colombo
    Police Transport Division Baseline, Narahenpita
    Polonnaruwa General Hospital Maradankadawala Highway, Polonnaruwa
    Premasiri Supermarket #253A, R.A. De Mel Mawatha, Colombo 03
    President Security Division (PSD) Colombo 01
    Prime Minister Security Division (PMSD) Jawatte road, Colombo 05
    Quantum Clothing Lanka (Pvt) Ltd Millewa, Moragahahena, Horana.
    Rathnayake Super 164, Kuda Rathwatta Mawatha, Dodamwala, Kandy
    RDB Head Office  No. 933, Kandy Road, Wedamulla, Kelaniya
    Reema Travels&Tours 46/1, Abdul Hameed Street, Colombo 12
    Road Development Authority (RDA) No: 216, Denzil Kobbekaduwa Mawatha,Koswatta, Battaramulla.
    Salaka Senkada #466 Dr Colvin R de Silva Mawatha, (Union Place) Colombo 02
    Sanasa Development Bank Battaramulla 210/01, Kaduwela Road, Battaramulla
    Sanasa Development Bank Head Office No. 12, Edmonton Rd, Colombo 06
    Shine a pharma #118B, FIFE Road, Colombo 05
    Sihara Bookshop 9B/75/6, National Housing Scheme, Mattegoda
    SJ University Science Faculty Sri Soratha Mawatha, Nugegoda
    Sky Lights Cinema & Restaurant #26/4, Metro Central, Aturugiriya Road, Malabe
    SLAF Guwanpura Family Quarters  No.20, Gothami Road, Colombo 08
    SLAF Guwanpura FQ Hospital  No.20, Gothami Road, Colombo 08
    SLAF Headquarters Kumaran Rathnam Road, Colombo 02
    SLAF Kollupitiya Family Quarters No.21/19,8th Lane, Kollupitiya
    SLAF Station Welfare Shop Kumaran Rathnam Road, Colombo 02
    SLT Fort Fort, Colombo 01
    SLT Kotte RTOM  Kotte Road, Kotte
    SLT Teleshop Havelock Town Dickmon's Road, Colombo 05
    SLT Teleshop Kotte Battaramulla 115/2, Main Street, Battaramulla
    SLT Teleshop Maradana Maradana Road, Colombo 08
    SLT Teleshop Nugegoda  High Level Road, Nugegoda
    SLT Teleshop Slave Island 17, Deshamanya H.K. Dharmadasa Mawatha, Colombo 02
    SLT Teleshop WTC 01-08, West Block, WTC, Echelon Square, Colombo 01
    Sri Jayewardenepura General Hospital Thalapathpitiya, Nugegoda
    Sri Jayewardenepura General Hospital2 Thalapathpitiya, Nugegoda
    Sri Jayewardenepura General Hospital4 Thalapathpitiya, Nugegoda
    Sri Jayewardenepura General Hospital5 Thalapathpitiya, Nugegoda
    Sri Lanka Institute of Advanced Technological Education No.42 Rodrigo Place, Colombo 15
    Sri Lanka Institute of Development Administration (SLIDA) 28/10, Malalasekara Mawatha, Colombo 7
    Sri Lanka Institute of Information Technology (SLIIT) B263, Malabe
    Sri Lanka Police Headquarters Colombo 01
    SriLankan Airlines Bandaranaike International Airport,
    Katunayake, Sri Lanka
    State Engineering Corporation 130, WAD Ramanayake, Colombo 02
    STF Head Office No.223, Bauddhaloka Mawatha, Colombo 07
    STF Kalutara  Special Task Force, Katukurunda, Kalutara
    Suhurupaya Main Building Sri Subhuthipura Road, Battaramulla
    Suhurupaya Passport Office Sri Subhuthipura Road, Battaramulla
    Suwa Sahana friendship Foundation, CIDA Wijerama mawatha, Colombo 07
    Telecommunications Regulatory Commission (TRC) No. 276, Elvitigala Mawatha, Colombo 08
    The Institute of Chartered Accountants of Sri Lanka 30A Malalasekhara Rd, Colombo 07
    The Print Shop and Stationery #24/C, Tharaka Mahal, Main Street, Hanwella
    UDA Dutch Hospital Stage 1 Dutch Hospital, Fort, Colombo 01
    UDA Dutch Hospital Stage 2 Dutch Hospital, Fort, Colombo 01
    UDA Racecourse (Inside) Urban Development, Authority, Reid Avenue, Colombo 07
    UDA Racecourse (Outside) Urban Development, Authority, Reid Avenue, Colombo 07
    UDA Sethsiripaya 1
    (Urban Development Authority)
    Urban Development Authority, Sethsiripaya, Battaramulla
    UDA Sethsiripaya 2
    (Urban Development Authority)
    Urban Development Authority, Sethsiripaya, Battaramulla
    UDA Sethsiripaya Stage 2 Sethsiripaya, Battaramulla
    University of Colombo College House Kumaratunga Munidasa Mawatha, Colombo 07
    University of Colombo Faculty of Arts Kumaratunga Munidasa Mawatha, Colombo 07
    University of Moratuwa Bandaranayake Mawatha, Katubedda, Moratuwa
    Vibrant Budget Shop No. 13, Dickman Lane, Colombo 04
    Vocational Training Authority 354/2 Nipunatha Piyasa, Elvitigala Mawatha
    Walaswewa Stores JAYAMAWATHA, AWKANA.
    Wijesiri Stores No. 53, Balapitiya

     

    What are Commercial Bank ATMs that mCash Customers can use to Withdraw cash?
     
    Following CardLess ATMs of Commercial Bank will be available for mCash Cash-Out service. All other Commercial Bank ATMs will be activated for this service very soon.
     

    FAQ's

     
    What is the new service launched?
     
    For the first time in Sri Lanka, mCash Withdrawals (Cash Out) are possible at Commercial Bank CardLess ATMs (Automated Teller Machines)
     
    What is the new service about?
     
    mCash Customers can now instantly withdraw physical cash from Commercial Bank Cardless ATMs
     
    Does the mCash Customer need to have a Commercial Bank Account to use the facility?
     
    No.Only required to have a mCash Account.
     
    Is there a card involved in the process of Withdrawal at ATM?
     
    No. this is a Card-less process. However you are required to have the Mobile Phone with the mCash Account to receive the PassCode and other confirmation SMSs.
     
    Is there a limit that mCash Customer can withdraw money from the mCash Account via ATMs?
     
    Yes. Current mCash Cash Out limits will apply.
     
    Please refer “Transaction Limits & Charges” here
     
    What does the customer need to do in order to perform a Withdrawal @ Commercial Bank CardLess ATMs?
     
    Step 01 – Obtain the Five Digit ATM Withdrawal PassCode
    Log in to mCash Account (Dial #111#)
    Select “mBanking” option
    Select “ATM Withdrawal” option (which is available under “mBanking” option) and confirm
    mCash Customer will receive a SMS with Five Digit PassCode (e.g. 12345)
    Step 02 – Visit ATM and Obtain Physical Cash
     
    Visit the nearest Commercial Bank CardLess ATM
    Follow through below steps on the ATM
    Select “Card Less Transactions” option on the ATM screen
    Select “mCash”
    Enter mCash Account Number (which is the Mobitel Mobile Number)
    Enter preferred Amount
    Enter the PassCode and confirm
    Collect physical dispensed by the ATM
     
    What is this 5 Digit PassCode?
     
    mCash Customer is sent a five digit authorization number via SMS when “ATM Withdrawal” is requested as mentioned above.
    This 5 Digit Pass Code is required to be entered on the CardLess ATM to obtain cash.
    This number will be valid only for 30 minutes for security purposes.
    Therefore mCash Customers are advised to request for the 5 Digit Pass Code while waiting at the ATM queue or at least 15 minutes before visiting the CardLess ATM
    What will happen if 5 Digit Pass Code is expired?
     
    You need to request for another pass code after 30 minutes by following the steps mentioned above.
    This is due to the fact that first Pass Code will be expired after 30 minutes.
     
    What will happen if thePassCode SMS is accidentally deleted which ?
     
    You can log to mCash Account and request for the PassCode again.
    If your request comes within 30 minutes, then same PassCode will be sent via SMS.
    If 30 minutes expired, then you will receive a new PassCode.
     
    How would mCash Customer know that ATM withdrawal is successful/ rejected?
     
    There will be number of messages displayed on the Cardless ATM machine on the status of the transaction.
    Further mCash will also send successful / rejected transaction status via SMS.
    This SMS will include your account balance after the ATM transaction.
     
    Is there a service charge when performing a mCash cash-out through a Commercial Bank Cardless ATM?
     
    Current mCash Cash Out Charges will apply.
    Please refer “Transaction Limits & Charges” here
     
    Is there an Additional Fee charged by the Bank ATM?
     
    No. There are no additional fees charged to mCash Customers by the ATM or the Bank.
    Only charges applicable will be the mCash Cash Out fees as described above.
     
    Can a customer perform a mCash withdrawal if the customer does not have the mobile phone with him/her?
     
    No. mCash Customer is required to carry the Mobile Phone to receive the 5 Digit Pass Code.
    Therefore Mobile Phone is required to complete the Withdrawal at Bank ATM.
     
    What is the benefit for mCash customers by using this service?
     
    mCash Customer can visit ATMs 24 X 7 for Cash Out transactions adding great deal of convenience.
     
    Under what situations would one require to withdraw money from the mobile wallet?
     
    When a person is in need of physical cash, a family member or a close friend could send money where mCash Customer can then withdraw money received to his mCash Account through the nearest Commercial Bank Cardless ATM (or by visiting a Mobitel location/mCash Retailers)

     

    Click here for FAQ's >>


    Service

    Description
    Cash In Deposit money in to your mCash account
    Cash Out Withdraw money from your mobile at any mCash retail point
    Transfer Funds Send money to any mCash customer
    Transfer Funds with Withdrawal Charge Send money to any mCash customer and the receiver’s withdrawal charge is borne by the sender
    Pay Mobitel Bills Pay your Mobitel bills straight from your Mobile
    Pay Utility Bills

    Pay your LECO & Water (NWSDB) bills

    Pay your subscriptions, installments and insurance premiums

    Pay for Goods and Services Pay for Goods & Services purchased at mCash Merchant Points
    Purchase Products Pick/ enter the unique product code assigned and advertised for mCash by the merchants and purchase directly.
    Check Account Balance Check your account balance
    Mini Statement View the last 5 transactions
    Change PIN Change your PIN
    Change Language Change the preferred language between Sinhala, Tamil and English

     

    Step 1: Simply dial #111# and follow the instructions that appear on your screen

    Step 2: After you register successfully, you will receive a SMS notification

    Please ensure that your PIN is kept confidential at all times.

    Account Types

     

    Basic Account

    You could register for a Basic mCash Account by dialing #111# and upon registration you’ll be entitled to an account limit of Rs. 10,000.

    Enhanced Account

    If you wish to, you may upgrade your account to an Enhanced Account with an account limit of Rs. 25,000.
    Please visit your nearest Mobitel Service Point or download the application form and submit it to the nearest Mobitel Service Point to upgrade to an Enhanced Account.

    Downloads

     

    Transaction Limits

    1. What is mCash?

      mCash is an unique service which enables you to perform a wide array of financial transactions using your Mobitel phone anytime, anywhere. mCash is both easy to use and approved by the Central Bank of Sri Lanka, which ensures safety of your transactions.

    2. Who can use the mCash service?

      All Pre Paid and Post Paid customers of Mobitel.

    3. How do I register for mCash?

      Dial #111# on your Mobitel phone or visit any Mobitel Customer Service Point to register for mCash.

    4. Is there a limit to my mCash account?

      Yes. You have an upper limit of Rs. 10,000 but if you wish to you could enhance your limit.

    5. How can I enhance my mCash account limit?

      You can upgrade to an Enhanced Account with an account limit of Rs. 25,000 at any Mobitel Branch.

    6. Do I need to have a bank account to use mCash?

      No, you don’t need to have a bank account.

    7. Can I use mCash on my existing phone number?

      Yes. You can activate the service on your existing phone number.

    8. What are the available features of mCash?

      The most common functions of the system are as follows:

      • Cash In/Out (Deposits and Withdrawals)
      • Person to Person Money Transfer (Peer to peer transfer)
      • Bill Payments (Utility bills, insurance etc.)
      • Pay for goods and services
      • Check account balance / Mini statements
    9. Can I use my mCash account outside of Sri Lanka?

      No, you can’t.

    10. Can I transfer money from my bank account to my mCash account?

      No

    11. Will I get charged a registration fee?

      No. Registration for mCash is free of charge.

    12. How do I get a statement of my transactions?

      Option 01: Obtain a Mini Statement through your Mobile

      Option 02: Obtain a Detailed Statement from any Mobitel branch.

    13. How will I know whether my transaction is successful?

      You will receive a confirmation SMS after every transaction.

    14. What if I don’t receive a confirmation SMS after a transaction?

      The transaction is complete only when both parties involved receive an SMS confirming the transaction hence if you don’t receive an SMS please call on our hotline 1717.

    15. Do I get charged for receiving an SMS?

      All the SMS’s that you receive are free of charge.

    16. Is there a daily fee for using mCash?

      There is no daily fee for using the service.

    17. Do I have to maintain a minimum balance in my mCash account?

      No, you don’t have to.

    18. Do I need to pay any service charges for this service?

      No, but transaction fees may apply depending on the type of transaction – Please refer below Transaction Fees.

      Transaction Type
      Transaction Charge (Rs.)
       
      mCash Account Top up FREE
      Send Money  
      Rs. 500 and below FREE
      Above Rs. 500 5.00
      Mobitel Bill Payments (Mobile, Broadband) FREE
      Utility Bill Payments

      LECO, Water, LBN

      CEB Bill Payments

      20.00
      Rs. 200.00 and below

      Rs. 10.00

      Above Rs. 200.00 – up to Rs. 1,000.00 Rs. 15.00
      Above Rs 1,000.00 – up to Rs. 5,000.00 Rs. 20.00

      Institutional Payments (Finance, Leasing, Insurance)

      AIA, Allianz, Ceylinco Life, HNB Assurance, Janashakthi, Sri Lanka Insurance, LINK LANKA, NMU Karapitiya

      FREE

      Amana Takaful, Asian Alliance Rs. 20.00
      Cash Withdrawal  
      Rs. 200 and below 5.00
      Above Rs. 200 – up to Rs. 500 10.00
      Above Rs. 500 – up to Rs. 1,000 20.00
      Above Rs. 1,000 – up to Rs. 3,000 60.00
      Above Rs. 3,000 – up to Rs. 5,000 100.00
      Payment of Goods at appointed Merchants FREE
      Mini Statement FREE
      Detailed Printed Statement 200.00 at Mobitel Branches only
      Balance Check FREE
      Change PIN FREE
    19. Do all mobiles support this mCash service?

      Yes, you could use the service on any mobile phone.

    20. How can I change my PIN?

      Step 1: Dial #111# and select “Change PIN”

      Step 2: Enter current PIN

      Step 3: Enter new mCash PIN

      Step 4: Re-enter new PIN

      Step 5: You will receive a confirmation via SMS

    21. If I misplace my PIN do I have a way to reset it?

      Yes, you can reset your PIN by visiting a Mobitel outlet.

    22. What happens to my mCash account if I lose my Mobile phone?

      There won’t be an issue as your account is secured with a PIN, but if you wish to you can go to a Mobitel outlet and make a request to disconnect your mCash account until further notice.

    23. Is my money safe?

      Yes, the service follows guidelines of the Central Bank of Sri Lanka.

    24. Will I be charged for receiving money to my mCash account?

      No. Receiving money transfers into your account is FREE.

    25. Will I be charged for checking my account balance?

      No, checking account balance is absolutely FREE.

    26. Are there any transaction limits?

      Yes, there are.

      Transaction Type mCash Account Category Minimum Limit Per Transaction(LKR) Maximum Limit Per Transaction(LKR)
      Transactions Limit Per Day( LKR)
       
      Top-up and Receive Money
      Basic 1.00 10,000.00 10,000.00
      Enhanced 1.00 25,000.00 25,000.00
      Send Money Basic 6.00 5,000.00 10,000.00
      Enhanced 6.00 5,000.00 25,000.00
      Mobitel Bill Payments Basic 20.00 10,000.00 10,000.00
      Enhanced 20.00 25,000.00 25,000.00
      Utility Bill Payments Basic 20.00 10,000.00 10,000.00
      Enhanced 20.00 25,000.00 25,000.00
      Institutional Bill Payments (Finance, Insurance, Leasing) Basic 20.00 10,000.00 10,000.00
      Enhanced 20.00 25,000.00 25,000.00
      Payment for Goods at Participating merchants Basic 10.00 10,000.00 10,000.00
      Enhanced 10.00 25,000.00 25,000.00
      Internet Based Payments for any web merchant Basic 10.00 10,000.00 10,000.00
      Enhanced 10.00 25,000.00 25,000.00
    27. I have sufficient funds in my account but why can’t I perform a transaction?

      There is a daily transaction limit applicable and once you exceed the amount you will not be able to carry out transactions until the next day.

    28. Where can I top-up my mCash account?

      There are more than 10,000 mCash points across the country. Visit any Mobitel branch or retail outlets to top-up your account.
      Please refer mobitel.lk/mCash for full list of Retailers.

    Please refer here for full list of Retailers.

    29. Can I pay for goods and services purchased with mCash?

    Yes, you can pay with mCash at selected Merchants. mCash sign would be prominently displayed at all our merchant partners.

    Please refer mobitel.lk/mCash for full list of Merchants.

    30.How can a Merchant get registered for mCash?

    Please call for 1717 for details on how to sign up as a mCash Merchant.

    Click Here for More Information


     
     
    Click Here for More Information
     

     
     
     
     

     
     

    What is the new service launched?

    Customers can perform all mCash transactions, Utility, Leasing & Insurance payments at Lanka Bell branches island wide.

    Does the Customer need to also be a Lanka Bell customer to perform an mCash transaction at Lanka Bell?

    No, Customer does not has to be a Lanka Bell customer.

    What are the mCash services offered at Lanka Bell?

    • Cash-In
    • Cash-Out
    • Mobile Bill Payments
    • Utility Bill Payments
    • Insurance Bill Payments
    • Leasing Payments

     

    Where are the Lanka Bell branches located where I can perform mCash transactions?

    Please refer the website for Lanka Bell branch locations

    Do I have to pay extra service charges when performing transactions at Lanka Bell branches?

    No. Standard charges apply

    Does Lanka Bell give me a separate receipt for mCash transactions or is it the usual confirmation SMS?

    Yes, Lanka Bell will issue a print receipt for transactions following a confirmation SMS

    Are the transaction limits the same at Lanka Bell for mCash services?

    Standard limits are applicable for Cash-In & Cash-Out

    I am a Lanka Bell customer. Can I perform Lanka Bell transactions via mCash?

    Yes you can.

    What are the times that these Lanka Bell branches are opened & closed?

    From 8.30 AM to 5.30 PM

    Are the Lanka Bell branches open on weekends / Poya days / Public Holidays?

    Lanka Bell branches are open half day on Saturday. Sunday and other holidays, the branches will be closed.

    If an erroneous transaction happens at Lanka Bell, do I call Lanka Bell hotline or Mobitel hotline?

    Call 7111, Mobitel Hotline with the transaction reference number

     

     

    mCash has now partnered with Abans to make your life simple and more convenient. Engage in Cash-In, make Utility Bill, Insurance Premium and Leasing Payments at any Abans Showroom island wide.

    FAQ's

    What is the new service launched?
     
    Customers can perform all mCash transactions, Utility, Leasing & Insurance payments at Abans showrooms island wide.
     
    Does the Customer need to also be a Abans customer to perform an mCash transaction at Abans?
     
    No, Customer does not has to be a Abans customer. 
     
    What are the mCash services offered at Abans?
     
    Cash-In
    Utility Bill Payment
    Insurance Bill Payments
    Leasing Payments
     
    Where are the Abans showrooms located where I can perform mCash transactions?
     
    Please refer the website for Abans showroom locations
     
    Do I have to pay extra service charges when performing transactions at Abans Showrooms?
     
    No. Standard charges apply 
     
    Does Abans give me a separate receipt for mCash transactions or is it the usual confirmation SMS?
     
    Yes, Abans will issue a print receipt for transactions following a confirmation SMS
     
    Are the transaction limits the same at Abans for mCash services?
     
    Standard limits are applicable for Cash-In
     
    I am a Abans customer. Can I perform Abans transactions via mCash?
     
    This function will be enabled soon
     
    What are the times that these Abans showrooms are opened & closed?
     
    From 8.30 AM to 7.00 PM
     
    Are the Abans showrooms open on weekends / Poya days / Public Holidays?
     
    Yes
     
    If an erroneous transaction happens at Abans, do I call Abans hotline or Mobitel hotline?
     
    Call 1717, Mobitel Hotline with the transaction reference number
     

    View Abans Branch Network >>

     
    Cash In (Deposit)

    Step 1: Retailer/Cashier initiates the transaction

    Step 2: Provide your mobile number and the amount you prefer to deposit

    Step 3: Handover cash to the Retailer/Cashier

    Step 4: You will receive a confirmation SMS along with the transaction details

    Cash Out (Withdraw Money)

    Walk into any mCash Point and request for the Cash out Service

    Step 1: Retailer/Cashier initiates the transaction

    Step 2: You need to provide your mobile number and inform the amount you need to withdraw

    Step 3: Once the Retailer/Cashier confirms the transaction you will receive a pop-up message on your phone requesting your PIN to authorize the transaction

    Step 4: Enter your PIN to authorize the transaction

    Step 5: You will then receive a confirmation SMS along with the transaction details

    Send Money

    Step 1: Dial #111# and select Send Money

    Step 2: Enter your PIN

    Step 3: Enter the Mobile number of the person you wish to transfer funds to

    Step 4: Enter the amount you wish to transfer

    Step 5: Select “Send without cash out fee”

    Step 6: Confirm transaction

    Step 7: You will receive a receipt via SMS including the transaction details

    Send Money with Withdrawal Fee

    Step 1: Dial #111# and select Send Money

    Step 2: Enter your PIN

    Step 3: Enter the Mobile number of the person you wish to transfer funds to

    Step 4: Enter the amount you wish to transfer

    Step 5: Select “Send with cash out fee”

    Step 6: Confirm transaction

    Step 7: You will receive a receipt via SMS including the transaction details

    Mobile Bill Payments

    Step 1: Dial #111# and select “Mobile Bill/Top Up” from the menu

    Step 2: Select the service provider

    Step 3: Enter your PIN

    Step 4:Enter the mobile number

    Step 5: Enter the amount you wish to pay

    Step 6: Confirm the transaction

    Step 7: You will receive a receipt via SMS including the transaction details

    Utility Bill Payments

    Step 1: Dial #111# and select “Pay Utilities” from the menu

    Step 2: Select relevant utility provider (CEB, LECO, Water Board etc.)

    Step 3: Enter your PIN

    Step 4: Enter the Utility account number

    Step 5: Enter the amount you wish to pay

    Step 6: Confirm transaction

    Step 7: You will receive a receipt via SMS including transaction details

    Pay for Goods & Services
    Over the Counter

    Step 1: Merchant initiates the transaction by informing you the bill amount

    Step 2: You need to provide your mobile number

    Step 3: Once the Merchant confirms the transaction you will receive a pop-up message on your phone requesting your PIN to authorize the transaction

    Step 4: Enter your PIN on your mobile to authorize the transaction

    Step 5: You will then receive a confirmation SMS along with the transaction details

    Step 6: Merchant will hand over goods / services to you

    Online Merchant payments

    Step 1: Shop online and proceed to the checkout page

    Step 2: Select mCash as the payment option

    Step 3: Enter your mobile number and mCash PIN & you will receive a 5 digit code via SMS

    Step 4: Enter the 5 digit code Step 5: You will then receive a confirmation SMS

    Step 6: Contact the Merchant to receive your Goods/Services

    Institute Payments

    Step 1: Dial #111# and select “Pay Institutes”

    Step2: Select type of Institute

    Step 3: Select the Institute you wish to make the payment

    Step 4: Enter your PIN

    Step 5: Enter the policy/account number

    Step 6: Enter the amount

    Step 7: Confirm the Transaction

    Step 8: You will receive a confirmation message upon a successful payment

    Check Account Balance

    Step 1: Dial #111# and select “My Account”

    Step 2: Select Account Balance

    Step 3: Enter your PIN

    Step 4: You will be able to view the balance

    Mini Statement

    Step 1: Dial #111# and select “My Account”

    Step 2: Select Mini Statement

    Step 3: Enter PIN

    Step 4: You will be able to view the Mini Statement as a message

    Change Language

    Step 1: Dial #111# and select “My Account”

    Step 2: Select “Change Language”

    Step 3: Enter your PIN

    Step 4: Select your preferred language

    Step 5: Confirm the change of language

    Step 6: You will notified of the change of the preferred language

    Change PIN

    Step 1: Dial #111# and select “My Account”

    Step 2: Select Change PIN

    Step 3: Enter current PIN

    Step 4: Enter new PIN

    Step 5: Re-enter new PIN

    Step 6: You will be notified regarding the change of the PIN

    Detailed Statement

    You can walk into any Mobitel Branch and request for Detailed Statement of your mCash account