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Getting Started
What is mCash?
mCash allows you to experience a whole new method of carrying out financial transactions by maintaining a Mobile Money Account. This is both convenient and easy to use. You will be able to deposit, withdraw, transfer funds as well as purchase goods and services and even pay your utility bills .
Who can use the mCash service?
All Pre Paid and Post Paid customers of Mobitel.

 

What is the promotion?

10% CASHBACK Will be given to the 1st 1000 customers subjected to a maxium of Rs.500

Who are eligible to take part in the promotion?

 mCash Customers

What requires to be done to take part in the promotion?

  • Be an active mCash Customer
  • Pay Insurance premiums via mCash
  • Pay Insurance via mCash through customer own wallet
  • mCash Cash-back will be provided to the 1st 1000 customers who shall pay their premiums via mCash

What is the duration of this Promotion?

  • mCash Cash-back will start on 2nd April 2018 and promotion will end with the reach of 1000 Customers
  • Cash-back will be given within 24 hours via mCash

How can I get registered to mCash?

  • Dial #111# and follow the instructions. The account would be a Basic account with a maximum transaction limit of Rs10,000.
  • In order to increase the transaction limit to Rs.25,000 (to create an Enhanced account), you should visit a Mobitel Branch.
  • There are no extra charges for mCash registration.

How can I pay my Insurance Bill?

Dial #111# and Select 4- Pay Institutes, 1- Pay Insurance and select the respective Institute to proceed with the payment

How to Top-up your mCash Account?

  • You could simply walk in to any mCash Retailer Point or Mobitel Branch / Singer/ Singer Mega/SLT/Sanasa Development Bank/Lanka Bell Branches/KEELLS/Abans to top Up your mCash Account
  • You could top up your mCash Account via Commercial, HNB, Sampath VISHWA, Cargills, Pan Asia Online & Mobile Banking
  • You could ask a friend and family member to P2P Transfer to you.

What is the new service launched?

Mobitel, the National Mobile Service Provider, has partnered with Lanka Clear Brain child, JustPay©, a secure, real-time payment service, to enable Mobitel mCash customers to top up their wallet directly from their preferred Bank Account for the first time in Sri Lanka.

What is the benefit mCash customer receive from this new Service?

mCash customers can Top Up their wallets from their preferred bank account real time.

What are the banks available with this just pay service to top up mCash wallet?

  • Cargills Bank
  • Bank of Ceylon
  • Sampath Bank
  • Nations Trust Bank
  • LOLC Finance PLC
  • Commercial Leasing PLC

*** Please note that other banks which will be available with just pay, automatically be available for the mCash wallet top up service

Do I have to register for mCash before using this service?

Yes. You need to dial #111# and successfully register for the mCash service. Then download the mCash app from the Android Play Store in order to use this service.

What are the Mobile Operating Services available for this wallet top up service?

At present this option will be available with Android O/S phones only. IOS / Apple Phones will be available with the next mCash Update

What is the minimum and maximum amount I can top up via this service?

  • Minimum – Rs. 20.00
  • Maximum – Rs. 10,000 (per transaction)

Standard mCash wallet limits applicable***

How Do I add my Bank account to Top Up my wallet via Just Pay?

  • mCash Main Menu
  • Select Top Up via Bank Account
  • Select the Bank from the drop down menu
  • Enter the Nick name for the Bank you are selecting (Any name you preferred)
  • This entered NICK Name cannot be duplicated. (E.g.: If you are adding two BOC accounts it should be BOC1 & BOC2)
  • Bank Account Number
  • mCash PIN Number
  • Click Proceed
  • After entering bank details, your respective bank account will be charged a random amount. This amount you will be able to find out by calling the bank, SMS banking or online banking. This charged amount will be refunded back to your bank account within one working day.

  • After receiving the random amount go to mCash App and click on “Verify Pending Accounts”
  • Then your selected bank account will be displayed
  • Enter the random amount without space & click proceed and confirm (E.g: 22.40)
  • After selecting “Agree” your bank account will be added to mCash wallet

 

How Do I Top Up my mCash Wallet via Just Pay service?

  • Log In to mCash Application & go to Main Menu
  • Select Top Up via Bank Account
  • Select Top Up mCash & Select the bank
  • Enter the amount you wish to top up
  • Enter mCash PIN
  • Confirm the transaction
  • You will receive mCash top up real time and SMS will follow

How Long does it take to Top up my mCash wallet via this service?

Instantly your wallet will be top up

Are there any additional fees/charges for this service?

There is no additional fee for this service

Can I have two Bank account additions in the same device?

No, though you can have two mCash accounts log in to one device, you can have one Bank account addition per device. (Device=mobile phone)

How many times can I try the random amount?

You can try only 3 erroneous entering. After that you need to add the bank account again and go for a new random amount charging. Previous debited random amount will be credited to your bank account within one working day.

How Do I remove my added bank account?

  • Log in to mCash Main Menu
  • Click Top Up Via Bank Account
  • Click Remove Bank account
  • Select the Bank acc & remove it

If an erroneous transaction happens, where to call & Inform?

Call 7111, Mobitel Hotline with the transaction reference number

FAQ –Open University of Sri Lanka Students Online Payments via mCash
What is the new service launched with Open University of Sri Lanka?
Open University of Sri Lanka is another value addition for education institute payments via mCash. Open University of Sri Lanka students can pay their Student application fees and Student Tuition fees online via mCash.
Who are eligible to do transactions via mCash?
All Mobitel and Etisalat customers.
How can students pay their fees to Open University of Sri Lanka?
Below are the steps need to follow for students to pay their Open University Online payments via mCash.
  • Step 1: Visit to http://www.ou.ac.lk
  • Step 2: Select Apply Online.
  • Step 3: Fill the Application details.
  • Step 4: Select mCash as your payment method.
  • Step 5: Enter mCash account number.
  • Step 6: Enter PIN.
  • Step 7: Enter OTP. (which will be received via SMS)
  • Step 8: Submit the payment.


A SMS will be sent upon confirmation.
What is the maximum Amount that could be paid via mCash to Open University of Sri Lanka?
There is no specific maximum amount that could be paid to Open University of Sri Lanka, however if you are a Basic mCash Account holder the maximum transaction value per day is Rs 10,000 and if you are a Enhanced mCash Account holder the maximum transaction value per day is Rs 25,000.
What are extra charges for availing this service?
Online Payments via mCash is absolutely free of cost. Only the amount you are required to pay Open University of Sri Lanka will be deducted from the mCash Account.
How to know if the payment is successful?
After each mCash Transaction a Confirmation SMS will be sent confirming the transaction, also on the Website transaction successful message will be displayed if the transaction is successful.
Where can the Customer Top Up mCash?
Customer can Top Up mCash by visiting below or using Commercial, HNB, Sampath, Cargills, Pan Asia Online & Mobile Banking:
  • mCash Retailers
  • Mobitel Branches
  • SLT Teleshops
  • Singer
  • Singer Mega
  • Sanasa Development Banks
  • Lanka Bell Branches
  • Pay & Go Kiosk Machines
  • Amana Bank


Customers could download the mCash Mobile App and Top Up mCash directly from the Bank Account.
Transaction is falling, why is that?
  • Customer should be Registered for mCash. If not Customer should dial #111# to register for mCash free or charge.
  • Customer should have sufficient balance (Dial #111# & Select My Account (Option 9) or Dial #111#9# & select ‘Check Account Balance’ function under the Customer wallet).
  • Customer should have mCash in his/her wallet and NOT a pre-paid reload.
  • Customer should enter his/her correct PIN. If Customer forgot his/her PIN, Customer can visit the nearest Mobitel
  • Maximum Transaction Limit per day for a Basic Account Holder Is Rs. 10,000 and for an Enhanced Account its Rs. 25,000 has been exceeded.
  • Temporarily Technical Failure.
What should be done if the transaction is continuing to fail despite the above reasons?
If the payment continues to fail despite above reasons call Open University Hotline Dr. (Miss) Indika Bulankulama (Actg. Director of Public Information Office) on 0112881256.

What is Digital Loan via mCash?
Digital Loan via mCash is a product that enables mCash customers to obtain micro loans with a short term repayment period through LOLC finance.
What are the benefits of Digital Loan via mCash?
  • Faster Loan Approval
  • Maximum Loan Value Up to 25,000 LKR
  • Repayment Period Up to 6 Months
  • 24 Hour Service
  • Withdrawals at 16,000+ Retailers
  • Withdrawals at Commercial Bank and Sampath Bank ATM’s
  • Automatic Standing Order Service on Re Payment
Who are allowed to obtain a Digital Loan via mCash?
Basic and Enhanced mCash customers are allowed to access this service.
How to obtain a Digital Loan via mCash?
A Digital Loan via mCash can be obtained by a mCash customer via USSD/APP by going through the following steps upon clicking on the Digital Loan option and selecting LOLC finance as the provider;

Before Applying for a Loan it is a must that the Customer should Check Eligibility for the Loan. Once the Customer is confirmed on the Eligibility for the Loan based on the maximum loan amounts the Customer can Apply for a Loan.

Check Eligibility: This is the instance where the customer is reviewed on his eligibility.

  • Dial #111# or Open the mCash App (Transaction Home)
  • Select Digital Loan from the Menu
  • Select LOLC Finance
  • Select Check Eligibility
  • Enter mCash PIN
  • Enter Customer NIC Number (V or X should also be entered)
  • Customer to Agree to Terms & Conditions on sharing Customer Information with LOLC Finance relating to the Mobile Number
  • A confirmation SMS will be sent to Customer instantly on the Eligibility.

Apply Loan: This is the instance where the customer will be applying for the loan based on the eligibility confirmation.

  • Dial #111# or Open the mCash App (Transaction Home)
  • Select Digital Loan from the Menu
  • Select LOLC Finance
  • Select Apply Loan
  • Select the Loan Type (Repayment Option) - 1 Month or 6 Months
  • Enter required Loan Amount
  • Agree to Loan details (Installment Value & Count) and Terms & Conditions of the Digital Loan
  • Enter mCash PIN
  • Confirmation SMS on submitting request to LOLC Finance for Loan Approval
  • If the Loan is approved Customer will receive a confirmation SMS stating to visit the nearest LOLC Branch along with the NIC and Billing Details to register and to sign the Loan Agreement with LOLC Finance
  • Upon successfully registering with LOLC Finance the approved Loan amount will be sent to the Customer mCash Account.
How can a customer check his loan outstanding and Overdue Outstanding?
  • Dial #111# or Open the mCash App (Transaction Home)
  • Select Digital Loan from the Menu
  • Select LOLC Finance
  • Select Pay My Loan
  • Select Check Over Due Amount
How can a customer pay his outstanding before the loan period?
  • Dial #111# or Open the mCash App (Transaction Home)
  • Select Digital Loan from the Menu
  • Select LOLC Finance
  • Select Pay My Loan
  • Select Pay Outstanding
Can a customer apply for a loan without checking eligibility?
No, Customer will have to pass the eligibility to apply for a loan
Can a customer request for a loan amount below the approved loan amount?
Yes, the customer can request for a loan amount below or equal to the approved loan amount but the minimum loan amount is Rs 5,000.
What is the interest rate for the digital loan obtained?
  • One Month: No interest rate but a 5% service and Rs 100 collection will be charged.
  • Six Month: 3% per month
What happens if the customer dose not settle the loan within the period?
  • A penalty fee will be charged for every installment delayed, and there after until a considerable amount of months LOLC will try to retrieve the amount via the balance remaining in the customers mCash Account.
  • If the amount cannot be recovered by the above mechanism, the LOLC recovery team will physically visit the customer location and recover the amount.
What is the penalty fee charged from LOLC?
  • One Month: 5% from the Outstanding
  • Six Month:Rs 250
How does the Customer repay the Loan Installment?
Automatically upon receiving the Loan amount to the mCash Account, a Standing Order will be created to the due date.
Will the standing order option expire?
No, the standing order will be scheduled until the loan is fully settled.
What is the correct format to enter the NIC?
Capital “V” or “X”, if the customer enters a simple “v” or “x” the request will be rejected.
Can another loan be applied while an existing loan is active?
No, another loan cannot be obtained while an existing loan is active.
What can be done with the granted loan via mCash?
  • Withdraw mCash
  • Transfer to another mCash user
  • Utility and Institute Payments
  • Pay for Shopping
Where can Customer withdraw mCash?
  • Commercial Bank ATMs
  • Sampath Bank ATMs
  • Mobitel Branches
  • SLT Teleshops
  • Singer Mega, Singer Plus, Singer Homes, Sisil World Showrooms
  • 16,000 plus mCash Retailers
What are maximum Withdrawal Per Transaction Limits?
  • Basic Account – Rs 10,000
  • Enhanced Account – Rs 25,000
What are maximum Loan Disbursement Limits for mCash Account Types?
  • Basic Account – Rs 10,000
  • Enhanced Account – Rs 25,000
Is the Customer charged for Loan Withdrawal?
Standard mCash Withdrawal fees are applicable
Will the customer have to sign a loan agreement every time he applies for a loan?
No, a loan agreement signed initially is valid for 2 years. Upon the completion of 2 years, another agreement will need to be signed.

 

Click Here for More Information

 

Customers can now conveniently pay utility bills,
local government bills, and Takeful insurance premiums and top-up their mCash accounts at any Amana Bank branch around the island.

 

Click Here for More Information

 

FAQ –Tutor Wizard Students Subscription Payments via mCash

What is the new service launched with Tutor Wizard?

Tutor Wizard is another value addition for education institute payments via mCash. Tutor Wizard students/customers can pay their monthly, termly and yearly subscription payments via mCash.

What is the Tutor Wizard?

Tutor Wizard is an online premier e-learning platform for students to learn about Maths, Biology, Chemistry & Physics. You can visit to their website via http://topbugeducation.com/ for more information

Who are eligible to do transactions via mCash?

All Mobitel and Etisalat customers.

How can students pay their fees to Tutor Wizard?

Below are the steps need to follow for students to pay their Tutor Wizard payments via mCash.

  • Step 1: Dial #111# and register for mCash.
  • Step 2: Register for mCash using the given instructions.
  • Step 3: Visit and Log into Tutor Wizard website via http://topbugeducation.com/
  • Step 4: Log into your Tutor Wizard student account.
  • Step 5: Select your subject.
  • Step 6: Select mCash as your payment method.
  • Step 7: Enter the phone number in which the student register for mCash.
  • Step 8: Enter PIN number.
  • Step 9: Enter OTP number.

You will receive a confirmation message via SMS including the transaction details.

What is the maximum Amount I can reload and do the transactions per day?

Customer Account Basic Account Rs. 10,000
  Enhanced Account Rs. 25,000

How do I register for mCash to do the payment?

Simply dial #111# and follow the steps to register for mCash. Registering for mCash is absolutely free.

Will customers be charged extra for this service?

There will not be any service charges for this payment.

How do customers increase the mCash balance in the mCash Account?

You could simply walk in to any Mobitel Branch / SLT / Singer mega / Abans and top up your mCash Account or use our any of our mobile banking facilities.

How will the customer know if the transaction is successful?

After the transaction is successful the customer will receive a SMS confirmation.

Transaction is falling, why is that?

  • Customer should be Registered for mCash
  • Customer should have sufficient balance (Dial #111# & Select My Account (Option 9) or Dial #111#9# & select ‘Check Account Balance’ function under the Customer wallet).
  • Customer should have mCash in his/her wallet and NOT a pre-paid reload.
  • Customer should enter his/her correct PIN. If Customer forgot his/her PIN, Customer can visit the nearest Mobitel Branch or Customer can send a written request (Scanned Letter with the signature) via e-mail info@mobitel.lk - or Fax - 0112330396.
  • Maximum Transaction Limit per day for a Basic Account Holder Is Rs. 10,000 and for an Enhanced Account its Rs. 25,000 has been exceeded.
  • Temporarily Technical Failure.

What should be done if the transaction is continuing to fail despite the above reasons?

If the payment continues to fail call the Tutor Wizard hotline on 0112 577 587 and Mr. Riswan on 0716634381 for more information.

 

 

Click Here for More Information


Ceylinco General Insurance Premium Payments

Click Here for More Information

 

mTicketing Train Ticket Payments

Click Here for More Information


 

Voucher.lk Payments

 

tickets.lk Payments

Coop Insurance Payments 

Click Here for More Information

 

eChannelling Payments 

 

LOLC Life Assurance Premiums 

Click Here for More Information


Airtel Payments

What is the new service launched? 
  
Customers can conveniently do their Airtel Reloads & Bill payments with mCash service.
 
Can Customer pay for the Data connections as well?
 
Customers can pay both the Voice & data connections via mCash.
 
How long will it take to update my payment? 
 
The payment will get updated real time & customer will get a SMS confirmation. 
 
Do I have to pay extra service charges when doing my payment via mCash? 
 
No there is no additional charge.  
 
Does Airtel give me a separate receipt for mCash transactions? 
 
No, but the SMS confirmation will be sent form Airtel & payment information will be mentioned on Post paid bills.
 
What are the transaction limits for Airtel payment? 
 
From a Basic Account Rs. 10,000 & from an Enhanced Account Rs. 25,000. There is no restriction for the transactions done at touch points. 
 
Can I do my payments on weekends / Poya days / Public Holidays? 
 
mCash service is 24*7 therefore the payments can be done at any time
 
If an erroneous transaction happens, do I Call Airtel Hotline or Mobitel hotline? 
 
Call 7111, Mobitel Hotline with the transaction reference number

 

 

Central Finance Leasing Payments

 
What is the new service launched? 
  
Customers can conveniently pay their Central Finance Leasing payments with mCash service.
 
Does the Customer need to be a Mobitel customer to perform a Central Finance Leasing Payment?
 
If the customer is performing the transaction from customer mCash wallet, customer need to be a Mobitel customer or Etisalat Customer. If not transaction can be performed at any of mCash touch point. 
 
How long will it take to update my payment? 
 
The payment will get updated real time & customer will get a SMS confirmation. 
 
Do I have to pay extra service charges when paying my Central Finance Leasing payment via mCash? 
 
No there is no additional charge.  
 
Does Central Finance give me a separate receipt for mCash transactions? 
 
Yes, Central Finance will issue a print receipt & it will be sent via post
 
Are the transaction limits for Central Finance Leasing Insurance payment? 
 
From a Basic Account Rs. 10,000 & from an Enhanced Account Rs. 25,000. There is no restriction for the transactions done at touch points. 
 
Can I do my Insurance payments on weekends / Poya days / Public Holidays? 
 
mCash service is 24*7 therefore the payments can be done at any time
 
If an erroneous transaction happens, do I Call Central Finance Hotline or Mobitel hotline? 
 
Call 7111, Mobitel Hotline with the transaction reference number

 

 

UAL General Insurance Payments

 
What is the new service launched? 
 
Customers can conveniently pay their Union Assurance General Insurance payments with mCash service.
 
Does the Customer need to be a Mobitel customer to perform a union Assurance General Insurance Payment?
 
If the customer is performing the transaction from customer mCash wallet, customer need to be a Mobitel customer or Etisalat Customer. If not transaction can be performed at any of mCash touch point. 
 
How long will it take to update my payment? 
 
The payment will get updated real time & customer will get a SMS confirmation. 
 
Do I have to pay extra service charges when paying my Union Assurance General Insurance payment via mCash? 
 
No there is no additional charge.  
 
Does Union Assurance give me a separate receipt for mCash transactions? 
 
Yes, Union Assurance will issue a print receipt & it will be sent via post
 
Are the transaction limits for Union Assurance General Insurance payment? 
 
From a Basic Account Rs. 10,000 & from an Enhanced Account Rs. 25,000. There is no restriction for the transactions done at touch points. 
 
Can I do my Insurance payments on weekends / Poya days / Public Holidays? 
 
mCash service is 24*7 therefore the payments can be done at any time
 
If an erroneous transaction happens, do I Union Assurance General Hotline or Mobitel hotline? 
 
Call 7111, Mobitel Hotline with the transaction reference number
 

 

Utility Payments

FAQ's
  1. What are the Utility Companies the customer can pay bills with mCash to?

    Ceylon Electricty Board
    Mobitel (Pvt) Ltd
    Sri Lanka Telecom
    Lanka Electricity Company (Pvt) Ltd
    National Water Supply & Drainage Board
    Lanka Broadband Networks

  2. How to do a transaction?
    • If payment is to be done through customer’s own mCash Account,
      Dial #111#
    • Select Utility Payments
    • Select the Utility Company you require to make the payment to
    • Enter PIN
    • Enter Phone Number/Account Number  accordingly
    • Enter Amount
    • Confirm Transaction
    • If payment is to be done through a mCash retailer/Mobitel location,
      Visit the nearest mCash retailer
    • Inform retailer you need to pay Utility Bill(s) and  through mCash
    • Inform Phone Number/Account Number  accordingly
    • Inform Amount that needs to be settled
    • Hand over physical cash to retailer
  3. Does the customer need to be a mCash registered customer to pay a Utility Bill through mCash?

    Not necessary if customer makes the payment through a retailer. (But if customer pays through their own mCash account, they need to be a mCash registered customer)

  4. What is the minimum transaction limit for a basic mCash account user per transaction?

    Rs 20/-

  5. What is the maximum transaction limit for a basic mCash account user per transaction & per day?

    Rs. 10,000/-

  6. What is the minimum transaction limit for an Enhanced  mCash account user per transaction?

    Rs 20/-

  7. What is the maximum transaction limit for an enhanced mCash account user per transaction & per day?

    Rs. 25,000/-

  8. How to Top-up your mCash account (Cash-In) ?

    You could simply walk in to any mCash Retailer or Mobitel Branch / Singer Mega / SLT to Top Up your mCash Account
    You could top up your mCash Account via USSD banking offered by Commercial Bank
    You could ask a friend and family member to send money to your mCash Account

  9. Transaction is failing, why is that?

    Customer should be Registered for mCash and should have sufficient balance (‘Check Account Balance’ function under the Customer wallet)
    Customer should enter his/her correct PIN
    Maximum Transaction Limit per day for a Basic Account holder Is Rs 10,000/- and for an Enhanced Account its Rs 25,000/-

 

Online Payments

 

 

FAQ's

  1. What is meant by Online Payment through mCash?

    You can now shop online to purchase various goods and services from Online Merchants and pay using mCash.

  2. How to increase mCash balance in the mCash Account?

    You could simply walk in to any mCash Retail Point or Mobitel Branch / Singer Mega / SLT to Top Up your mCash Account. Or you could ask a friend and family member to P2P Transfer some money to you.

  3. How do I make an Online payment using mCash?

    You need to have mCash in your Mobile, so Top Up at any mCash Retail Point / Mobitel Branch / Singer Mega / SLT.

    • Step 01 – Visit the Merchant’s Website (eg: www.mystore.lk)
    • Step 02 -  Shop Online and proceed to the Check Out page
    • Step 03 -  Select mCash as the payment option
    • Step 04 -  Enter you Mobile Number and mCash PIN
    • Step 05 – Enter the 5 digit code (OTP) received via SMS
    • Step 06 – Confirm the Payment
    • Step 07 -  You will receive an SMS confirming the transaction

    Thereafter you could contact the Merchant on their hotline with regard to receiving your goods/services.

  4. Transaction is failing, why is that?
    • Insufficient Balance

    Customer should be Registered for mCash and should have sufficient balance (‘Check Account Balance’ function under the Customer wallet)

    • Incorrect PIN or OTP (5 digit code)

    Customer should enter the correct PIN on the IPG login page and then correctly enter the OTP (5 digit code) received via SMS to his/her phone.

    • Internet Connection

    Customer should be connected to the internet and should use a suitable browser

    • Transaction Limit

    Maximum Transaction Limit per day for a Basic Account holder Is Rs 10,000 and for an Enhanced Account its Rs 25,000.

 

 

 

What is the new service launched?

Now Etisalat subscribers can Dial #111# and get registered for a mCash Account and instantly start performing mCash transactions. With this solution opened up, 6 million plus Mobitel subscribers will be able to send and share funds with 4 million plus Etisalat subscriber registered for mCash Accounts.

Does Etisalat Subscriber need to be a mCash Customer to perform a mCash transaction ?

Yes, Etisalat Subscriber should Dial #111# and register for a mCash Account get the mCash services availed.

What are the mCash services offered ?

All mCash Transaction types are available for Etisalat Subcribers instantly when they registered for a mCash Account.

What are the locations which can be used to perform Cash In and Cash Out transactions?

Any location activated for mCash Cash In and Cash Out can be used by Etisalat Subscriber to perform these transactions for his/her mCash Account.

Will I be charged extra for the services?

No, same charges/ fees are applicable

Are the transaction limits the same?

Yes, same transaction limits and daily limits will be applied.

What is the hotline I should dial in case of a query/ issue?

Etisalat customer registered for mCash Account should dial 7111 from his/her mobile phone to get in touch with the Etisalat Contact centre.

 
Click here for FAQ's
 

Mobitel introduces mCash as a mobile app for your Android and Apple Smart Phones.  Enjoy the smart and the convenient way to do all your Utility and Insurance Payments in a flash. Stay updated on the latest Promotions, and make purchases at Merchants through the App. mCash Mobile App is a Simple, secure and instant solution

 

          

 

QR Code

 

 

 

 

 


 

 

What is the new service launched?

 mCash Customers can top-up mCash wallets via Sampath Vishwa; Online and Mobile banking.

Does the existing mCash Customer needs to register/do changes from mCash end?

No, Customer does not have to do any change to mCash Account.   

Does the Customer need to register from Sampath Bank end?

Yes. Customer should be a Sampath Vishwa customer ( Customer should have a Sampath Bank current/Savings account, and register for Sampath Vishwa online service.)

I’m a Sampath Bank Customer. How do I register for Sampath Vishwa?

Visit www.sampathvishwa.com to sign-up for Sampath Vishwa or walk into the nearest Sampath Bank Branch       

What is the path on Sampath Vishwa to perform a mCash In transaction?

  • Login to Sampath Vishwa
  • Go to “Payments”
  • Select “Mobile Money” (catogery)
  • Select “Mobitel mCash” (payee)
  • Click on “Make Payment”
  • Enter the required information
  • Click on “Pay”
  • Enter Sampath Vishwa user ID and transaction password
  • Click on “Confirm”

Can Customer, Cash In for any Mobitel Number?

Yes, Customer can Cash In any mCash registered Mobitel Number.  

Do I have to pay extra service charges when performing a Cash In Transaction via Sampath Vishwa?

No. This service is totally free for mCash customers.

Does Sampath Vishwa give me a separate receipt/ref number for mCash In transactions or is it the usual confirmation SMS?

Yes, You will received a SMS from mCash as well as reference number from Sampath Vishwa end. A Payment receipt can also be genereated via Sampath Vishwa.

What Are the Cash In transaction limits when transferring Money through Sampath Bank Acc?

One time Cash-In transaction limit is From Rs.1 to Rs. 5,000.

How do I contact my Sampath Bank Branch & Their opening hours?

Super branches are contactable from 8.00 am – 8.00 pm and Colombo Super branch from 7.00 am – 10.00 pm. 

Other branches are contactable in the normal banking hours (for more info -http://www.sampath.lk/en/branches/locator)  

Call centre is operated 24*7 via 0112 303050

If an erroneous transaction happens at when performing a Cash In , do I call Sampath Bank  hotline or Mobitel hotline?

Call 7111, Mobitel Hotline with the transaction reference number

What could be the reason, If I Don’t receive mCash after transferring money from Sampath Bank Account (No SMS also) 

  • mCash wallet limit is exceeded.  E.g: If the wallet is Basic (limit is Rs.10,000) and customer has 8000 mCash Balance and he has Cash In 5,000 from Samapth Vishwa. 
  • Customer is not a mCash Registered customer.
  • Incorrect mobile number     

If I perform a mCash In transaction which exceed my mCash account limit, what is the process?

Transaction will be reversed to the initialy debited account on the following working day.   

If I perform a mCash transaction which is to another customer’s account, what is the process?

  •  Customer needs to call Mobitel Hotline 7111 urgently and make a complaint.
  • Mobitel will correct the transaction within 3 working days.

Customers can now conveniently make all their bill payments including Utility and Insurance payments at Pay & Go Kiosk machines located at over 200+ locations. 

Utility and Insurance payments are powered by mCash



Name (Kiosk Location) Address
80 club #25, Independence Ave, Colombo 07
Aache Food Centre #44, Hampden Lane, Wellawatte, Colombo 06
Alpha Mixture No. 140, Parameshwara Junction, Thirunelvely, Jaffna
Aluthmaha Kade #93/Dambulla Road, Dehelgamuwa, Ibbagamuwa
Ambasewana Restaurant  #6A, Pagoda Road, Nugegoda
Ananda College Colombo 10, Sri Lanka
Anti-Malaria Campaign No: 555/5 , 3rd Floor, Public Health Building, Narahenpita, Sri Lanka.
Army Artillery Regiment HQ Godagama Road, Habarakada
Army Camp Malay Street Malay Street, Colombo 02
Army Camp Maradana Colombo 10
Army Camp Mattegoda Mattegoda, Kottawa
Army Camp. 142 Brigade. Wickramaratne Mawatha, Kohuwala
Army Cantonment Panagoda 1 Army Cantonment, Panagoda, Homagama
Army Cantonment Panagoda 2 Army Cantonment, Panagoda, Homagama
Army Cantonment Panagoda 4 Army Cantonment, Panagoda, Homagama
Army Hospital Army Hospital, Narahenpita, Colombo 05
Army Hospital Canteen Army Hospital, Narahenpita, Colombo 05
Asiri Central Hospital No: 114,, Norris Canal Rd, Colombo 10
Asiri Medical Hospital 181, Kirula Road, Colombo 05
Asiri Surgical Hospital No. 21, Kirimandala Mawatha, Narahenpita,
Colombo 05
Bandara Cellular  
Bastian Mawath bus stand 2 Gunasinghepura Bus Stand, Colombo 11
Bastian Mawatha bus stand 1 Gunasinghepura Bus Stand, Colombo 11
Best Food City 104/1, New Kandy Road, Kothalawela, Kaduwela
BMICH Bauddhaloka Mawatha, Colombo 07
BMICH Canteen Bauddhaloka Mawatha, Colombo 07
Buddika Stationary University of Colombo
Management Faculty Book Shop
Bureau of Foreign Employment 234 Denzil Kobbekaduwa Mawatha Koswatta, Battaramulla
Castle Street Hospital Castle Street, Colombo 08
Central bus stand 1 CTB, Pettah, Colombo 11
Central bus stand 2 CTB, Pettah, Colombo 11
Central Engineering Consultancy Bureau (CECB) No., 415 Bauddhaloka Mawatha, Colombo 07
Ceylinco Insurance HO 69, Janadhipathi Maw, Colombo 01
Ceylon Fine Gems No. 93 Chinafort Road, Chinafort, Beruwela
Ceylon Petroleum Corporation - Head Office "CEYPETCO - NIWASA", 609 Dr Danister De Silva Mawatha, Colombo 09
Ceylon Petroleum Storage Terminals Kollonnawa, Wellampitiya.
Ceylon Petroleum Storage Terminals Canteen Kollonnawa, Wellampitiya.
Ceylon Transport Board 200, Kirula Road, Narahenpita,
Colombo 05
Chandra Food City Godakawela #108, Main Street, Godakawela
Chandra Food City Pelmadulla No.40, Rakwana Road, Pelmadulla
Chef Food City - Arangala 457, Arangala, Hokandara North, Malabe
Chef Food City - Pittugala 153/C1, Pittugala Junction, Malabe
City Center Complex
D S Property Management Service (Pvt) Ltd 
#59, Sea Streat, Colombo 11
Civil Security Department HQ No.23, Station Road, Colombo 04
Coats Thread Exports (Pvt) Ltd Moragahahena, Millewa, Horana
Colombo Divisional Inspector Police (DIG) Office Colombo 11
Colombo Municipal Council Town Hall, Colombo 07
Colombo Port Colombo 01, Sri Lanka
Colombo Public Library  15 Sir Marcus Fernando Mawatha, Colombo 7
Colombo Traffic Headquarters Colombo 11
Commercial Bank Card Center  
Continental Insurance 79,Dr. C W W Kannagara Mawatha, Colombo 7
Creative Marketing No.1, Parakrama Mawatha, Negombo Road, Peliyagoda.
Crime Record Division  Maitland Pl, Colombo 07
Cybergate Pvt Ltd #69/1, Soratga Mawatha, Gangodawila, Nugegoda
Daily Food City No: 26, Aadiapatham Road, Kokuvil East, Jaffna
Dammika Stores 1/17, Padiliyathuduwa Road, Hunipitiya, Wattala
De Soysa Hospital Kynsey Road, Colombo 08
Defense Headquarters Project Management Unit (PMU), DHQC - Akuregoda Road, Pelawatta, Battaramulla
Dehiwala Mount Lavinia Municipal Council Galle Road, Dehiwala-Mount Lavinia
Dental Institute Colombo 07, Sri Lanka
Department of Elections P.O. Box 02, Sarana Mawatha, Rajagiriya
Department of Examinations Pannipitiya Rd, Sri Jayawardenepura Kotte
Department of Irrigation PO Box 1138, 230, Baudhaloka Mawatha,
Colombo 07
Department of Labour 1 Narahenpita, Colombo 05, Sri Lanka
Department of Labour 2 Narahenpita, Colombo 05, Sri Lanka
Department of Motor Traffic Werahera  Department of Motor Traffic Rd, Boralesgamuwa
Department of Pensions Maligawatta, Colombo 10
Department of Registration of Motor Traffic No. 341, Alvitigala Mawatha, Colombo 05, Narahenpita
DFCC Bank 73, W.A.D. Ramanayake Mawatha, Colombo 02
Divineguma Bomiriya  
Divineguma Bulathsinghala  
Divineguma Katuwellegama  
Divineguma Liyanwila  
Divineguma Madurawala  
Divineguma Makola  
Divineguma Meelagahathenna  
Divineguma Naebada  
Divineguma Pitipana  
Divineguma Ruwanpura  
DPMC Assetline 120A, Pannipitiya Road, Battaramulla 
DPMC HPC Hyde Park Corner, Colombo 02
DPMC Ranna Ittagalawatta, Kahandawa South, Ranna
Durdans Hospital No. 3 Alfred Pl, Colombo 03
Elpitiya Bus Stand Elpitiya City
Emdee Exports (Pvt) Ltd.  451A, Galle Road, Payagala, Kalutara
Eye Hospital OPD Baddegama Wimalawansa Thero Mawatha,, Colombo 10
Eye Hospital Reception Baddegama Wimalawansa Thero Mawatha,, Colombo 10
Family Super Alankulama Maithripala Senanayake Mawatha, Anuradhapura
Family Super Anuradhapura Maithripala Senanayake Mawatha, Anuradhapura
Family Super Mount Lavinia 253 Galle Rd, Dehiwala-Mount Lavinia
Fashion Bug Borella No. 1028 Maradana Road Borella
Fashion Bug Katubedda 241 1/1, Moratuwa
Fashion Bug Maharagama No. 126 High Level Road Maharagama
Fashion Bug Nugegoda High Level Road Nugegoda
Fashion Bug Rajagiriya No. 475 Sri Jayawardhanapura Mw. Rajagiriya 
Fashion Bug Wattala No. 359 Negombo Road Wattala
Firstsource-Dialog Solutions No. 234 Vauxhall Street, Colombo 02
Gajaba Regiment Saliyapura Camp, Anuradhapura
Gajanayaka Fruits Center  #425, Pitakotte, Kotte
Galaxy Marketing No: 207/6A, Mirania Road, Colombo 12
Galle Bus Stand Galle City
Gampaha General Hospital  Ja Ela-Ekala-Gampaha-Yakkala Hwy, Gampaha
Geological Survey & Mines Bureau No: 569,, Epitamulla Rd, Sri Jayawardenepura Kotte
Golden Key Eye & ENT Hospital Limited No: 1175A, Cotta Road, Rajagiriya.
Harcourts Bambalapitiya 88, Galle Road, Colombo 04.
Harcourts Battaramulla 150, Main Street, Battaramulla.
Harcourts Dehiwala 14, Station road, Dehiwala.
Harcourts Duplication 416, R.A.De Mel Mawattha, Colombo 03
Harcourts Grandpass 413, Grandpass Road, Colombo 14.
Harcourts Hill Street 91, Hill Street, Dehiwala.
Harcourts Nawinna 446/Hihglevel Road, Nawinna Maharagama
Harcourts Punchi Borella 148,E.W.Perera Mw, Punchi Borella.
Harcourts Rajagiriya 586, Nawala Road, Rajagiriya.
Harcourts Wardplace 16A, Ward Place, Colombo 07.
Hemas Hospital Galle Wakwella Road, Galle
Hemas Hospital Thalawathugoda  647/2A Pannipitiya Rd, Thalawathugoda
Hemas Hospital Wattala 389 Negombo-Colombo Main Rd, Wattala
Hirdaramani Kahathuduwa Kahathuduwa, Sri Lanka
Homagama Base Hospital OPD Base Hospital, Homagama
Horana Base Hospital Hospital Ln, Horana
Hutch Head Office No. 234, Galle Road, Colombo 04
Jayathissa Super 430/1C, Ganmulla Road, Kadawatha
Kalubowila Conference Hall B229 Hospital Rd, Dehiwala-Mount Lavinia
Kalubowila Doctors Cafeteria B229 Hospital Rd, Dehiwala-Mount Lavinia
Kalubowila Hospital Canteen  #B229, Dehiwala-Mount Lavinia
Kalubowila OPD B229 Hospital Rd, Dehiwala-Mount Lavinia
Kalutara District Secretariat Gregory Rd, Kalutara
Kalutara General Hospital  General Hospital Kalutara
Kalutara General Hospital 2  General Hospital Kalutara
Karapitiya Teaching Hospital 1  Hirimbura Cross Rd, Galle
Karapitiya Teaching Hospital 2  Hirimbura Cross Rd, Galle
Karapitiya Teaching Hospital 3  Hirimbura Cross Rd, Galle
Kiyaso Food City No 101 Main Street, Bogawantalawa
Kotelawala Defence University (KDU) Kandawala Road, Ratmalana
Kurunegala General Hospital Colombo Road, Kurunegala
Lady Ridgeway Hospital Lobby Dr. Denister De Silva Mawatha, Colombo 08
Lady Ridgeway Hospital OPD Dr. Denister De Silva Mawatha, Colombo 08
Lanka Communication Centre No. 49, Mawella Road, Pethiyagoda, Kelaniya
Lanka Hospitals  No. 578 Elvitigala Mawatha, Colombo 05
Laugfs Havelock  No. 252, Havelock Place, Colombo 05
Laugfs Kohuwala No. 17, Sunethradevi Mawatha, Kohuwala
Laugfs Kottawa No. 364/10, High Level Road, Kottawa
Laugfs Wellawatta No. 351, Galle Road, Colombo 06
Liberty Plaza R.A. De Mel Mawatha,Colombo 03
Lucky Super Foodcity 335/3, Colombo Rd, Jalthara, Ranala
Mahawelli Authority of Sri Lanka 500,T.B. Jaya Mawatha, Colombo 10.
Manjari No. 136 S de S Jayasinghe Mw, Nugegoda
MAS Bodyline Ratnapura Road, Gurugoda, Horana
MAS Linea Aqua Thanahenpitiya Estate, Giridara, Kapugoda
MAS Silueta Pvt Ltd Biyagama, Kaduwela
MAS Slimline 134, Kuliyapitiya Road, Pannala
MAS Unichela No.124, Horana Road, Panadura
Medical Supply Division - Ministry of Health  385, Ven. Baddegama
Wimalawansa Thero Mawatha, Colombo 10
Medimax Pharmacy #45, High Level Road, Kirulapone, Colombo 05
Ministry of Defence 15/5, Baladaksha Mawatha, Colombo 03
Ministry of Education "Isurupaya", Pelawatta, Battaramulla
Ministry of Finance Lotus Road, Colombo 01
Ministry of Fisheries and Aquatic Resource Development Sevana Mawatha, Colombo
Ministry of Health 385, Wimalawansa Thero Mawatha, Colombo 10
Ministry of Industry & Commerce No. 73/1, Galle Road, Colombo 3
Ministry of Provincial Councils 330, Dr. Colvin R.de Silva Mawatha. Union Place
Ministry of Public Administration & Management Independance Square, Colombo 07
Mobitel Head Office 108, W.A.D Ramanayake Mawatha, Colombo 02
Mobitel Liberty Plaza 1st Floor, Liberty Plaza, Colombo 03
Mobitel WTC Level 3, East Block, WTC, Echelon Square, Colombo 01.
National Apprentice and Industrial Training Authority (NAITA) No. 971, Sri Jayewardenepura Mawatha, Welikada, Rajagiriya
National Cancer Hospital Canteen National Cancer Institute, Maharagama
National Cancer Hospital Children Ward (Out) National Cancer Institute, Maharagama
National Hospital Accidents The National Hospital of Sri Lanka,Colombo 10
National Hospital Cardiology The National Hospital of Sri Lanka,Colombo 10
National Hospital Neurology The National Hospital of Sri Lanka,Colombo 10
National Hospital OPD The National Hospital of Sri Lanka,Colombo 10
National Hospital OPD Pharmacy The National Hospital of Sri Lanka,Colombo 10
National Lotteries Boards (NLB) 234/2, Galle Road, Colombo 03
National Zoological Gardens Anagarika Dharmapala Mawatha Dehiwala
Naval Base Trincomalee  Sri Lanka Navy, Trincomalee
Naval Complex Welisara 1 Welisara
Naval Complex Welisara 2 Welisara
Naval Headquarters General Mess Fort, Colombo 01
Naval Headquarters Welfare Office Fort, Colombo 01
Navalanka Super City #50, Anagarika Dharmapala Mawatha, Dehiwela
Navy Camp Galle "Nipuna" Sri Lanka Navy, Galle
Navy Camp Magalle Magalle, Galle
Navy General Hospital Naval Hospital, Welisara
Nawaloka Hospital 23, Deshamanya H K Dharmadasa Mawatha, Colombo 02
Neville Fernando Hospital Millennium Drive, off Chandrika Kumaratunga Mawatha, Malabe 
Neville Fernando Hospital Campus Millennium Drive, off Chandrika Kumaratunga Mawatha, Malabe 
New Dasun Enterprise  No: 631, Bangalawa Junction, Pitakotte
New Retham #533, Galle Road, Mount Lavenia
North Central Provincial Council Provincial Council Administrative Building Complex, Dharmapala Mawatha, Anuradhapura
NSBM Green University NSBM Green University Town Mahenwaththa, Pitipana, Homagama
One 2 One Marketing  131B, Gongawela Road, Matale
Orange IT Nawinna Rd, Maharagama
P&R Family Super No.33, Bandaranayaka Mawatha, Katubedda, Moratuwa
Panadura Base Hospital  Panadura, Sri Lanka
Pasilta Graphics (Private) Limited No: 26, Old Kesbawa Road, Gangodawila, Nugegoda.
Piyadasa Agro Chemicals New Road Junction, Padalangala
Police CID Colombo 01
Police College Kalutara North Kalutara, Kalutara
Police Communication unit  Mirihana
Police Hospital 20 Old Nawala Rd, Narahenpita, Colombo
Police Park Thimbirigasyaya
Police Sport Club High-Level Road, Thibirigasyaya
Police Station Mirihana 373/10 Old Kottawa Road, Mirihana, Nugegoda
Police Station Narahenpita Elvitigala Mawatha, Colombo
Police Transport Division Baseline, Narahenpita
Polonnaruwa General Hospital Maradankadawala Highway, Polonnaruwa
Premasiri Supermarket #253A, R.A. De Mel Mawatha, Colombo 03
President Security Division (PSD) Colombo 01
Prime Minister Security Division (PMSD) Jawatte road, Colombo 05
Quantum Clothing Lanka (Pvt) Ltd Millewa, Moragahahena, Horana.
Rathnayake Super 164, Kuda Rathwatta Mawatha, Dodamwala, Kandy
RDB Head Office  No. 933, Kandy Road, Wedamulla, Kelaniya
Reema Travels&Tours 46/1, Abdul Hameed Street, Colombo 12
Road Development Authority (RDA) No: 216, Denzil Kobbekaduwa Mawatha,Koswatta, Battaramulla.
Salaka Senkada #466 Dr Colvin R de Silva Mawatha, (Union Place) Colombo 02
Sanasa Development Bank Battaramulla 210/01, Kaduwela Road, Battaramulla
Sanasa Development Bank Head Office No. 12, Edmonton Rd, Colombo 06
Shine a pharma #118B, FIFE Road, Colombo 05
Sihara Bookshop 9B/75/6, National Housing Scheme, Mattegoda
SJ University Science Faculty Sri Soratha Mawatha, Nugegoda
Sky Lights Cinema & Restaurant #26/4, Metro Central, Aturugiriya Road, Malabe
SLAF Guwanpura Family Quarters  No.20, Gothami Road, Colombo 08
SLAF Guwanpura FQ Hospital  No.20, Gothami Road, Colombo 08
SLAF Headquarters Kumaran Rathnam Road, Colombo 02
SLAF Kollupitiya Family Quarters No.21/19,8th Lane, Kollupitiya
SLAF Station Welfare Shop Kumaran Rathnam Road, Colombo 02
SLT Fort Fort, Colombo 01
SLT Kotte RTOM  Kotte Road, Kotte
SLT Teleshop Havelock Town Dickmon's Road, Colombo 05
SLT Teleshop Kotte Battaramulla 115/2, Main Street, Battaramulla
SLT Teleshop Maradana Maradana Road, Colombo 08
SLT Teleshop Nugegoda  High Level Road, Nugegoda
SLT Teleshop Slave Island 17, Deshamanya H.K. Dharmadasa Mawatha, Colombo 02
SLT Teleshop WTC 01-08, West Block, WTC, Echelon Square, Colombo 01
Sri Jayewardenepura General Hospital Thalapathpitiya, Nugegoda
Sri Jayewardenepura General Hospital2 Thalapathpitiya, Nugegoda
Sri Jayewardenepura General Hospital4 Thalapathpitiya, Nugegoda
Sri Jayewardenepura General Hospital5 Thalapathpitiya, Nugegoda
Sri Lanka Institute of Advanced Technological Education No.42 Rodrigo Place, Colombo 15
Sri Lanka Institute of Development Administration (SLIDA) 28/10, Malalasekara Mawatha, Colombo 7
Sri Lanka Institute of Information Technology (SLIIT) B263, Malabe
Sri Lanka Police Headquarters Colombo 01
SriLankan Airlines Bandaranaike International Airport,
Katunayake, Sri Lanka
State Engineering Corporation 130, WAD Ramanayake, Colombo 02
STF Head Office No.223, Bauddhaloka Mawatha, Colombo 07
STF Kalutara  Special Task Force, Katukurunda, Kalutara
Suhurupaya Main Building Sri Subhuthipura Road, Battaramulla
Suhurupaya Passport Office Sri Subhuthipura Road, Battaramulla
Suwa Sahana friendship Foundation, CIDA Wijerama mawatha, Colombo 07
Telecommunications Regulatory Commission (TRC) No. 276, Elvitigala Mawatha, Colombo 08
The Institute of Chartered Accountants of Sri Lanka 30A Malalasekhara Rd, Colombo 07
The Print Shop and Stationery #24/C, Tharaka Mahal, Main Street, Hanwella
UDA Dutch Hospital Stage 1 Dutch Hospital, Fort, Colombo 01
UDA Dutch Hospital Stage 2 Dutch Hospital, Fort, Colombo 01
UDA Racecourse (Inside) Urban Development, Authority, Reid Avenue, Colombo 07
UDA Racecourse (Outside) Urban Development, Authority, Reid Avenue, Colombo 07
UDA Sethsiripaya 1
(Urban Development Authority)
Urban Development Authority, Sethsiripaya, Battaramulla
UDA Sethsiripaya 2
(Urban Development Authority)
Urban Development Authority, Sethsiripaya, Battaramulla
UDA Sethsiripaya Stage 2 Sethsiripaya, Battaramulla
University of Colombo College House Kumaratunga Munidasa Mawatha, Colombo 07
University of Colombo Faculty of Arts Kumaratunga Munidasa Mawatha, Colombo 07
University of Moratuwa Bandaranayake Mawatha, Katubedda, Moratuwa
Vibrant Budget Shop No. 13, Dickman Lane, Colombo 04
Vocational Training Authority 354/2 Nipunatha Piyasa, Elvitigala Mawatha
Walaswewa Stores JAYAMAWATHA, AWKANA.
Wijesiri Stores No. 53, Balapitiya

 

 

FAQ – mCash Withdrawals at Sampath Bank ATMs

What is the new service introduced?

mCash Customer can now Withdraw at any Sampath Bank ATM island-wide

How can mCash Customers Withdrawal mCash from Sampath Bank ATMs
  • Step 1 -: Customer should dial #111#
  • Step 2 -: Select “mBanking”
  • Step 3 -: Select “ATM Withdrawals”
  • Step 4 -: Select “Sampath Bank”
  • Step 5 -: Enter mCash PIN
  • Step 6 -: Enter Amount to Withdraw
  • Step 7 -: Confirm the Transaction

Customer will get a Confirmation SMS along with a 6 Digit OTP from Sampath Bank

Then Customer is required to visit the nearest Sampath ATM and follow the below steps;

  • Step 1 –: Select Cardless/Mobile Cash from the ATM
  • Step 2 –: Enter NIC of the Customer which the SIM is registered
  • Step 3-: Enter OTP received via SMS from Sampath Bank
  • Step 4-: Enter Amount

If the Transaction is Verified Successfully ATM will dispense Cash

Should mCash Customer be a Sampath Customer to Withdraw mCash?

No. The Customer to avail this service should not necessarily be a Sampath Bank Customer.

How long is the OTP Valid?

The OTP sent by Sampath Bank via SMS is valid for 14 days.

How many times can the OTP be used?

OTP can only be used for one successful transaction upon which the OTP will be expired.

Will the mCash Account be deducted at the time of requesting an OTP?

Yes. mCash Account will deducted with the requested Withdrawal Amount and applicable charges at the time of requesting the OTP.

What would happen if the OTP is received and Customer doesn’t not Withdraw mCash for 14 days?

The OTP would be expired after 14 days and the deducted mCash from the mCash Account will be reversed to the mCash Account

Can the Customer cancel the Transaction before 14 days and request for a refund?

Customer can call 7111 and request for a transaction cancellation. The transaction will be refunded after cancellation

How many times can the Customer Enter the OTP Incorrectly at the ATM?

Customer can only Enter the PIN incorrectly for 3 times upon which the Transaction will be suspended.

How else could the Transaction be suspended?
  • Entering the OTP Incorrectly 3 times
  • Entering the NIC Incorrectly 3 times
  • Entering the Amount Incorrectly 3 times
What should be done after the Transaction is suspended?

Customer should call 7111 and request for a reversal of the Transaction

What to do if the ATM is constantly rejecting the NIC even if the Customer NIC is entered correctly?

Customer should #132# and check if the NIC in the Mobitel System is correct. If the NIC displayed is incorrect the Customer should visit the nearest Mobitel Branch and request to change the NIC. Customer should visit with the original NIC to make the request.

What are Withdrawal Limits for Sampath Bank ATMs?

Existing mCash Transaction & Withdrawal Limits are applicable. For a Basic Account Customer the maximum Transaction Limit would be Rs 10,000 & for an Enhanced Account Customer the maximum Transaction Limit would be Rs 25,000.

Transaction Limit per Withdrawal would be Rs 5,000

What should be done if the Customer need to Withdraw mCash more than the Per Transaction Limit of Rs 5000?

Customer will have to do the Transaction multiple times with a maximum per Transaction Value of Rs 5,000

What are the Charges Applicable for mCash Withdrawals at Sampath Bank ATMs?

Existing mCash Withdrawal Charges are applicable for Sampath ATM Withdrawals

Transaction Slab Charge
Less than Rs 200 Rs 5
Rs 200 – Rs 500 Rs 10
Rs 500 – Rs 1000 Rs 20
Rs 3000 – Rs 5000 Rs 100

 

 

What are Commercial Bank ATMs that mCash Customers can use to Withdraw cash?
 
Following CardLess ATMs of Commercial Bank will be available for mCash Cash-Out service. All other Commercial Bank ATMs will be activated for this service very soon.
 

FAQ's

 
What is the new service launched?
 
For the first time in Sri Lanka, mCash Withdrawals (Cash Out) are possible at Commercial Bank CardLess ATMs (Automated Teller Machines)
 
What is the new service about?
 
mCash Customers can now instantly withdraw physical cash from Commercial Bank Cardless ATMs
 
Does the mCash Customer need to have a Commercial Bank Account to use the facility?
 
No.Only required to have a mCash Account.
 
Is there a card involved in the process of Withdrawal at ATM?
 
No. this is a Card-less process. However you are required to have the Mobile Phone with the mCash Account to receive the PassCode and other confirmation SMSs.
 
Is there a limit that mCash Customer can withdraw money from the mCash Account via ATMs?
 
Yes. Current mCash Cash Out limits will apply.
 
Please refer “Transaction Limits & Charges” here
 
What does the customer need to do in order to perform a Withdrawal @ Commercial Bank CardLess ATMs?
 
Step 01 – Obtain the Five Digit ATM Withdrawal PassCode
Log in to mCash Account (Dial #111#)
Select “mBanking” option
Select “ATM Withdrawal” option (which is available under “mBanking” option) and confirm
mCash Customer will receive a SMS with Five Digit PassCode (e.g. 12345)
Step 02 – Visit ATM and Obtain Physical Cash
 
Visit the nearest Commercial Bank CardLess ATM
Follow through below steps on the ATM
Select “Card Less Transactions” option on the ATM screen
Select “mCash”
Enter mCash Account Number (which is the Mobitel Mobile Number)
Enter preferred Amount
Enter the PassCode and confirm
Collect physical dispensed by the ATM
 
What is this 5 Digit PassCode?
 
mCash Customer is sent a five digit authorization number via SMS when “ATM Withdrawal” is requested as mentioned above.
This 5 Digit Pass Code is required to be entered on the CardLess ATM to obtain cash.
This number will be valid only for 30 minutes for security purposes.
Therefore mCash Customers are advised to request for the 5 Digit Pass Code while waiting at the ATM queue or at least 15 minutes before visiting the CardLess ATM
What will happen if 5 Digit Pass Code is expired?
 
You need to request for another pass code after 30 minutes by following the steps mentioned above.
This is due to the fact that first Pass Code will be expired after 30 minutes.
 
What will happen if thePassCode SMS is accidentally deleted which ?
 
You can log to mCash Account and request for the PassCode again.
If your request comes within 30 minutes, then same PassCode will be sent via SMS.
If 30 minutes expired, then you will receive a new PassCode.
 
How would mCash Customer know that ATM withdrawal is successful/ rejected?
 
There will be number of messages displayed on the Cardless ATM machine on the status of the transaction.
Further mCash will also send successful / rejected transaction status via SMS.
This SMS will include your account balance after the ATM transaction.
 
Is there a service charge when performing a mCash cash-out through a Commercial Bank Cardless ATM?
 
Current mCash Cash Out Charges will apply.
Please refer “Transaction Limits & Charges” here
 
Is there an Additional Fee charged by the Bank ATM?
 
No. There are no additional fees charged to mCash Customers by the ATM or the Bank.
Only charges applicable will be the mCash Cash Out fees as described above.
 
Can a customer perform a mCash withdrawal if the customer does not have the mobile phone with him/her?
 
No. mCash Customer is required to carry the Mobile Phone to receive the 5 Digit Pass Code.
Therefore Mobile Phone is required to complete the Withdrawal at Bank ATM.
 
What is the benefit for mCash customers by using this service?
 
mCash Customer can visit ATMs 24 X 7 for Cash Out transactions adding great deal of convenience.
 
Under what situations would one require to withdraw money from the mobile wallet?
 
When a person is in need of physical cash, a family member or a close friend could send money where mCash Customer can then withdraw money received to his mCash Account through the nearest Commercial Bank Cardless ATM (or by visiting a Mobitel location/mCash Retailers)

 

Click here for FAQ's >>


Service

Description
Cash In Deposit money in to your mCash account
Cash Out Withdraw money from your mobile at any mCash retail point
Transfer Funds Send money to any mCash customer
Transfer Funds with Withdrawal Charge Send money to any mCash customer and the receiver’s withdrawal charge is borne by the sender
Pay Mobitel Bills Pay your Mobitel bills straight from your Mobile
Pay Utility Bills

Pay your LECO & Water (NWSDB) bills

Pay your subscriptions, installments and insurance premiums

Pay for Goods and Services Pay for Goods & Services purchased at mCash Merchant Points
Purchase Products Pick/ enter the unique product code assigned and advertised for mCash by the merchants and purchase directly.
Check Account Balance Check your account balance
Mini Statement View the last 5 transactions
Change PIN Change your PIN
Change Language Change the preferred language between Sinhala, Tamil and English

 

Step 1: Simply dial #111# and follow the instructions that appear on your screen

Step 2: After you register successfully, you will receive a SMS notification

Please ensure that your PIN is kept confidential at all times.

Account Types

 

Basic Account

You could register for a Basic mCash Account by dialing #111# and upon registration you’ll be entitled to an account limit of Rs. 10,000.

Enhanced Account

If you wish to, you may upgrade your account to an Enhanced Account with an account limit of Rs. 25,000.
Please visit your nearest Mobitel Service Point or download the application form and submit it to the nearest Mobitel Service Point to upgrade to an Enhanced Account.

Downloads

 

Transaction Limits

  1. What is mCash?

    mCash is an unique service which enables you to perform a wide array of financial transactions using your Mobitel phone anytime, anywhere. mCash is both easy to use and approved by the Central Bank of Sri Lanka, which ensures safety of your transactions.

  2. Who can use the mCash service?

    All Pre Paid and Post Paid customers of Mobitel.

  3. How do I register for mCash?

    Dial #111# on your Mobitel phone or visit any Mobitel Customer Service Point to register for mCash.

  4. Is there a limit to my mCash account?

    Yes. You have an upper limit of Rs. 10,000 but if you wish to you could enhance your limit.

  5. How can I enhance my mCash account limit?

    You can upgrade to an Enhanced Account with an account limit of Rs. 25,000 at any Mobitel Branch.

  6. Do I need to have a bank account to use mCash?

    No, you don’t need to have a bank account.

  7. Can I use mCash on my existing phone number?

    Yes. You can activate the service on your existing phone number.

  8. What are the available features of mCash?

    The most common functions of the system are as follows:

    • Cash In/Out (Deposits and Withdrawals)
    • Person to Person Money Transfer (Peer to peer transfer)
    • Bill Payments (Utility bills, insurance etc.)
    • Pay for goods and services
    • Check account balance / Mini statements
  9. Can I use my mCash account outside of Sri Lanka?

    No, you can’t.

  10. Can I transfer money from my bank account to my mCash account?

    No

  11. Will I get charged a registration fee?

    No. Registration for mCash is free of charge.

  12. How do I get a statement of my transactions?

    Option 01: Obtain a Mini Statement through your Mobile

    Option 02: Obtain a Detailed Statement from any Mobitel branch.

  13. How will I know whether my transaction is successful?

    You will receive a confirmation SMS after every transaction.

  14. What if I don’t receive a confirmation SMS after a transaction?

    The transaction is complete only when both parties involved receive an SMS confirming the transaction hence if you don’t receive an SMS please call on our hotline 1717.

  15. Do I get charged for receiving an SMS?

    All the SMS’s that you receive are free of charge.

  16. Is there a daily fee for using mCash?

    There is no daily fee for using the service.

  17. Do I have to maintain a minimum balance in my mCash account?

    No, you don’t have to.

  18. Do I need to pay any service charges for this service?

    No, but transaction fees may apply depending on the type of transaction – Please refer below Transaction Fees.

    Transaction Type
    Transaction Charge (Rs.)
     
    mCash Account Top up FREE
    Send Money  
    Rs. 500 and below FREE
    Above Rs. 500 5.00
    Mobitel Bill Payments (Mobile, Broadband) FREE
    Utility Bill Payments

    LECO, Water, LBN

    CEB Bill Payments

    20.00
    Rs. 200.00 and below

    Rs. 10.00

    Above Rs. 200.00 – up to Rs. 1,000.00 Rs. 15.00
    Above Rs 1,000.00 – up to Rs. 5,000.00 Rs. 20.00

    Institutional Payments (Finance, Leasing, Insurance)

    AIA, Allianz, Ceylinco Life, HNB Assurance, Janashakthi, Sri Lanka Insurance, LINK LANKA, NMU Karapitiya

    FREE

    Amana Takaful, Asian Alliance Rs. 20.00
    Cash Withdrawal  
    Rs. 200 and below 5.00
    Above Rs. 200 – up to Rs. 500 10.00
    Above Rs. 500 – up to Rs. 1,000 20.00
    Above Rs. 1,000 – up to Rs. 3,000 60.00
    Above Rs. 3,000 – up to Rs. 5,000 100.00
    Payment of Goods at appointed Merchants FREE
    Mini Statement FREE
    Detailed Printed Statement 200.00 at Mobitel Branches only
    Balance Check FREE
    Change PIN FREE
  19. Do all mobiles support this mCash service?

    Yes, you could use the service on any mobile phone.

  20. How can I change my PIN?

    Step 1: Dial #111# and select “Change PIN”

    Step 2: Enter current PIN

    Step 3: Enter new mCash PIN

    Step 4: Re-enter new PIN

    Step 5: You will receive a confirmation via SMS

  21. If I misplace my PIN do I have a way to reset it?

    Yes, you can reset your PIN by visiting a Mobitel outlet.

  22. What happens to my mCash account if I lose my Mobile phone?

    There won’t be an issue as your account is secured with a PIN, but if you wish to you can go to a Mobitel outlet and make a request to disconnect your mCash account until further notice.

  23. Is my money safe?

    Yes, the service follows guidelines of the Central Bank of Sri Lanka.

  24. Will I be charged for receiving money to my mCash account?

    No. Receiving money transfers into your account is FREE.

  25. Will I be charged for checking my account balance?

    No, checking account balance is absolutely FREE.

  26. Are there any transaction limits?

    Yes, there are.

    Transaction Type mCash Account Category Minimum Limit Per Transaction(LKR) Maximum Limit Per Transaction(LKR)
    Transactions Limit Per Day( LKR)
     
    Top-up and Receive Money
    Basic 1.00 10,000.00 10,000.00
    Enhanced 1.00 25,000.00 25,000.00
    Send Money Basic 6.00 5,000.00 10,000.00
    Enhanced 6.00 5,000.00 25,000.00
    Mobitel Bill Payments Basic 20.00 10,000.00 10,000.00
    Enhanced 20.00 25,000.00 25,000.00
    Utility Bill Payments Basic 20.00 10,000.00 10,000.00
    Enhanced 20.00 25,000.00 25,000.00
    Institutional Bill Payments (Finance, Insurance, Leasing) Basic 20.00 10,000.00 10,000.00
    Enhanced 20.00 25,000.00 25,000.00
    Payment for Goods at Participating merchants Basic 10.00 10,000.00 10,000.00
    Enhanced 10.00 25,000.00 25,000.00
    Internet Based Payments for any web merchant Basic 10.00 10,000.00 10,000.00
    Enhanced 10.00 25,000.00 25,000.00
  27. I have sufficient funds in my account but why can’t I perform a transaction?

    There is a daily transaction limit applicable and once you exceed the amount you will not be able to carry out transactions until the next day.

  28. Where can I top-up my mCash account?

    There are more than 10,000 mCash points across the country. Visit any Mobitel branch or retail outlets to top-up your account.
    Please refer mobitel.lk/mCash for full list of Retailers.

Please refer here for full list of Retailers.

29. Can I pay for goods and services purchased with mCash?

Yes, you can pay with mCash at selected Merchants. mCash sign would be prominently displayed at all our merchant partners.

Please refer mobitel.lk/mCash for full list of Merchants.

30.How can a Merchant get registered for mCash?

Please call for 1717 for details on how to sign up as a mCash Merchant.

 

 
 
 

 
 
 
 

 
 

What is the new service launched?

Customers can perform all mCash transactions, Utility, Leasing & Insurance payments at Lanka Bell branches island wide.

Does the Customer need to also be a Lanka Bell customer to perform an mCash transaction at Lanka Bell?

No, Customer does not has to be a Lanka Bell customer.

What are the mCash services offered at Lanka Bell?

  • Cash-In
  • Cash-Out
  • Mobile Bill Payments
  • Utility Bill Payments
  • Insurance Bill Payments
  • Leasing Payments

 

Where are the Lanka Bell branches located where I can perform mCash transactions?

Please refer the website for Lanka Bell branch locations

Do I have to pay extra service charges when performing transactions at Lanka Bell branches?

No. Standard charges apply

Does Lanka Bell give me a separate receipt for mCash transactions or is it the usual confirmation SMS?

Yes, Lanka Bell will issue a print receipt for transactions following a confirmation SMS

Are the transaction limits the same at Lanka Bell for mCash services?

Standard limits are applicable for Cash-In & Cash-Out

I am a Lanka Bell customer. Can I perform Lanka Bell transactions via mCash?

Yes you can.

What are the times that these Lanka Bell branches are opened & closed?

From 8.30 AM to 5.30 PM

Are the Lanka Bell branches open on weekends / Poya days / Public Holidays?

Lanka Bell branches are open half day on Saturday. Sunday and other holidays, the branches will be closed.

If an erroneous transaction happens at Lanka Bell, do I call Lanka Bell hotline or Mobitel hotline?

Call 7111, Mobitel Hotline with the transaction reference number

 

 

mCash has now partnered with Abans to make your life simple and more convenient. Engage in Cash-In, make Utility Bill, Insurance Premium and Leasing Payments at any Abans Showroom island wide.

FAQ's

What is the new service launched?
 
Customers can perform all mCash transactions, Utility, Leasing & Insurance payments at Abans showrooms island wide.
 
Does the Customer need to also be a Abans customer to perform an mCash transaction at Abans?
 
No, Customer does not has to be a Abans customer. 
 
What are the mCash services offered at Abans?
 
Cash-In
Utility Bill Payment
Insurance Bill Payments
Leasing Payments
 
Where are the Abans showrooms located where I can perform mCash transactions?
 
Please refer the website for Abans showroom locations
 
Do I have to pay extra service charges when performing transactions at Abans Showrooms?
 
No. Standard charges apply 
 
Does Abans give me a separate receipt for mCash transactions or is it the usual confirmation SMS?
 
Yes, Abans will issue a print receipt for transactions following a confirmation SMS
 
Are the transaction limits the same at Abans for mCash services?
 
Standard limits are applicable for Cash-In
 
I am a Abans customer. Can I perform Abans transactions via mCash?
 
This function will be enabled soon
 
What are the times that these Abans showrooms are opened & closed?
 
From 8.30 AM to 7.00 PM
 
Are the Abans showrooms open on weekends / Poya days / Public Holidays?
 
Yes
 
If an erroneous transaction happens at Abans, do I call Abans hotline or Mobitel hotline?
 
Call 1717, Mobitel Hotline with the transaction reference number
 

View Abans Branch Network >>

 
Cash In (Deposit)

Step 1: Retailer/Cashier initiates the transaction

Step 2: Provide your mobile number and the amount you prefer to deposit

Step 3: Handover cash to the Retailer/Cashier

Step 4: You will receive a confirmation SMS along with the transaction details

Cash Out (Withdraw Money)

Walk into any mCash Point and request for the Cash out Service

Step 1: Retailer/Cashier initiates the transaction

Step 2: You need to provide your mobile number and inform the amount you need to withdraw

Step 3: Once the Retailer/Cashier confirms the transaction you will receive a pop-up message on your phone requesting your PIN to authorize the transaction

Step 4: Enter your PIN to authorize the transaction

Step 5: You will then receive a confirmation SMS along with the transaction details

Send Money

Step 1: Dial #111# and select Send Money

Step 2: Enter your PIN

Step 3: Enter the Mobile number of the person you wish to transfer funds to

Step 4: Enter the amount you wish to transfer

Step 5: Select “Send without cash out fee”

Step 6: Confirm transaction

Step 7: You will receive a receipt via SMS including the transaction details

Send Money with Withdrawal Fee

Step 1: Dial #111# and select Send Money

Step 2: Enter your PIN

Step 3: Enter the Mobile number of the person you wish to transfer funds to

Step 4: Enter the amount you wish to transfer

Step 5: Select “Send with cash out fee”

Step 6: Confirm transaction

Step 7: You will receive a receipt via SMS including the transaction details

Mobile Bill Payments

Step 1: Dial #111# and select “Mobile Bill/Top Up” from the menu

Step 2: Select the service provider

Step 3: Enter your PIN

Step 4:Enter the mobile number

Step 5: Enter the amount you wish to pay

Step 6: Confirm the transaction

Step 7: You will receive a receipt via SMS including the transaction details

Utility Bill Payments

Step 1: Dial #111# and select “Pay Utilities” from the menu

Step 2: Select relevant utility provider (CEB, LECO, Water Board etc.)

Step 3: Enter your PIN

Step 4: Enter the Utility account number

Step 5: Enter the amount you wish to pay

Step 6: Confirm transaction

Step 7: You will receive a receipt via SMS including transaction details

Pay for Goods & Services
Over the Counter

Step 1: Merchant initiates the transaction by informing you the bill amount

Step 2: You need to provide your mobile number

Step 3: Once the Merchant confirms the transaction you will receive a pop-up message on your phone requesting your PIN to authorize the transaction

Step 4: Enter your PIN on your mobile to authorize the transaction

Step 5: You will then receive a confirmation SMS along with the transaction details

Step 6: Merchant will hand over goods / services to you

Online Merchant payments

Step 1: Shop online and proceed to the checkout page

Step 2: Select mCash as the payment option

Step 3: Enter your mobile number and mCash PIN & you will receive a 5 digit code via SMS

Step 4: Enter the 5 digit code Step 5: You will then receive a confirmation SMS

Step 6: Contact the Merchant to receive your Goods/Services

Institute Payments

Step 1: Dial #111# and select “Pay Institutes”

Step2: Select type of Institute

Step 3: Select the Institute you wish to make the payment

Step 4: Enter your PIN

Step 5: Enter the policy/account number

Step 6: Enter the amount

Step 7: Confirm the Transaction

Step 8: You will receive a confirmation message upon a successful payment

Check Account Balance

Step 1: Dial #111# and select “My Account”

Step 2: Select Account Balance

Step 3: Enter your PIN

Step 4: You will be able to view the balance

Mini Statement

Step 1: Dial #111# and select “My Account”

Step 2: Select Mini Statement

Step 3: Enter PIN

Step 4: You will be able to view the Mini Statement as a message

Change Language

Step 1: Dial #111# and select “My Account”

Step 2: Select “Change Language”

Step 3: Enter your PIN

Step 4: Select your preferred language

Step 5: Confirm the change of language

Step 6: You will notified of the change of the preferred language

Change PIN

Step 1: Dial #111# and select “My Account”

Step 2: Select Change PIN

Step 3: Enter current PIN

Step 4: Enter new PIN

Step 5: Re-enter new PIN

Step 6: You will be notified regarding the change of the PIN

Detailed Statement

You can walk into any Mobitel Branch and request for Detailed Statement of your mCash account