MAIN MENU
Getting Started
What is mCash?
mCash allows you to experience a whole new method of carrying out financial transactions by maintaining a Mobile Money Account. This is both convenient and easy to use. You will be able to deposit, withdraw, transfer funds as well as purchase goods and services and even pay your utility bills .
Who can use the mCash service?
All Pre Paid and Post Paid customers of Mobitel.

 

What is the new service launched?

Now Etisalat subscribers can Dial #111# and get registered for a mCash Account and instantly start performing mCash transactions. With this solution opened up, 6 million plus Mobitel subscribers will be able to send and share funds with 4 million plus Etisalat subscriber registered for mCash Accounts.

Does Etisalat Subscriber need to be a mCash Customer to perform a mCash transaction ?

Yes, Etisalat Subscriber should Dial #111# and register for a mCash Account get the mCash services availed.

What are the mCash services offered ?

All mCash Transaction types are available for Etisalat Subcribers instantly when they registered for a mCash Account.

What are the locations which can be used to perform Cash In and Cash Out transactions?

Any location activated for mCash Cash In and Cash Out can be used by Etisalat Subscriber to perform these transactions for his/her mCash Account.

Will I be charged extra for the services?

No, same charges/ fees are applicable

Are the transaction limits the same?

Yes, same transaction limits and daily limits will be applied.

What is the hotline I should dial in case of a query/ issue?

Etisalat customer registered for mCash Account should dial 7111 from his/her mobile phone to get in touch with the Etisalat Contact centre.

What is the new service launched?

 mCash Customers can top-up mCash wallets via Sampath Vishwa; Online and Mobile banking.

Does the existing mCash Customer needs to register/do changes from mCash end?

No, Customer does not have to do any change to mCash Account.   

Does the Customer need to register from Sampath Bank end?

Yes. Customer should be a Sampath Vishwa customer ( Customer should have a Sampath Bank current/Savings account, and register for Sampath Vishwa online service.)

I’m a Sampath Bank Customer. How do I register for Sampath Vishwa?

Visit www.sampathvishwa.com to sign-up for Sampath Vishwa or walk into the nearest Sampath Bank Branch       

What is the path on Sampath Vishwa to perform a mCash In transaction?

  • Login to Sampath Vishwa
  • Go to “Payments”
  • Select “Mobile Money” (catogery)
  • Select “Mobitel mCash” (payee)
  • Click on “Make Payment”
  • Enter the required information
  • Click on “Pay”
  • Enter Sampath Vishwa user ID and transaction password
  • Click on “Confirm”

Can Customer, Cash In for any Mobitel Number?

Yes, Customer can Cash In any mCash registered Mobitel Number.  

Do I have to pay extra service charges when performing a Cash In Transaction via Sampath Vishwa?

No. This service is totally free for mCash customers.

Does Sampath Vishwa give me a separate receipt/ref number for mCash In transactions or is it the usual confirmation SMS?

Yes, You will received a SMS from mCash as well as reference number from Sampath Vishwa end. A Payment receipt can also be genereated via Sampath Vishwa.

What Are the Cash In transaction limits when transferring Money through Sampath Bank Acc?

One time Cash-In transaction limit is From Rs.1 to Rs. 5,000.

How do I contact my Sampath Bank Branch & Their opening hours?

Super branches are contactable from 8.00 am – 8.00 pm and Colombo Super branch from 7.00 am – 10.00 pm. 

Other branches are contactable in the normal banking hours (for more info -http://www.sampath.lk/en/branches/locator)  

Call centre is operated 24*7 via 0112 303050

If an erroneous transaction happens at when performing a Cash In , do I call Sampath Bank  hotline or Mobitel hotline?

Call 7111, Mobitel Hotline with the transaction reference number

What could be the reason, If I Don’t receive mCash after transferring money from Sampath Bank Account (No SMS also) 

  • mCash wallet limit is exceeded.  E.g: If the wallet is Basic (limit is Rs.10,000) and customer has 8000 mCash Balance and he has Cash In 5,000 from Samapth Vishwa. 
  • Customer is not a mCash Registered customer.
  • Incorrect mobile number     

If I perform a mCash In transaction which exceed my mCash account limit, what is the process?

Transaction will be reversed to the initialy debited account on the following working day.   

If I perform a mCash transaction which is to another customer’s account, what is the process?

  •  Customer needs to call Mobitel Hotline 7111 urgently and make a complaint.
  • Mobitel will correct the transaction within 3 working days.

 

Another first in Sri Lanka by mCash, Electric Vehicle (EV) owners can now charge their vehicles by visiting any of the “ev point” Rapid Charging Stations  and make their payments via mCash using NFC technology.

 

What is EV Rapid Charging?
 
Rapid Charger allows EV users to charge their vehicles upto 80% in just 20 minutes allowing a much faster charging service than any other EV Charger in the market.
 
Where are the EV Point chargers located? 
 
Please visit www.evpoint.lk to find the closest EV Point Charger to you.
 
What are the type of Electric Vehicles I can charge at these charging points? 
 
Nissan Leaf, Mitsubishi MIEV, OUT LANDER (PHEV) , BMW i3,  Kia Soul
 
How will I be charged for using the EV Point chargers? 
 
Customers can use the ‘ev point” NFC card to activate the Rapid Charger. The  session fee will be deducted from your mCash Account. Each EV charging session will be Rs. 1,250/= and once the session completes you will receive a rebate based on the actual number of units consumed for the session.
 
What do I need in order to enjoy this service? 
 
Customers should have a mCash account and obtain a EV Card (NFC) from the nearest Mobitel branch in order to use this facility.
 
How can I use this facility? 
 
Step 01 - Register for the EV Card
  • Customers should visit www.evpoint.lk website and select “Register”
  • Fill in the registration form with accurate contact details
  • Agree to the Terms & Conditions and the Privacy Policy
  • Once the customer submits the completed registration form, they will receive a reference number via SMS & email
Step 02 -Collect the EV Card
  • Customer needs to visit the a Mobitel Branch to collect their EV Card
  • Provide the reference number recied at registration to the Mobitel Branch along with the customer’s mCash Account number (mCash phone number)
  • The customer will then receive an OTP (One time password) via SMS
  • Provide the OTP number to the Mobitel Branch and collect the EV Card
 
Step 03- Charge your Electric Vehicle
  • After collecting your EV Card, visit the EV Chargeing Point location you wish
  • Select the right Connector for  your EV and connect the cable to your Electric Vehicle
  • Tap the EV Card to the indicated location on the EV Charger and press “Start” to start the session
  • The Charging Session will be deducted from your mCash Account and you will receive a SMS confirmation
  • Once the charging is complete press “Stop” on the EV Charger and return the charging cable to the machine
  • You will receive a rebate to your mCash Account with a confirmation SMS based on the actual number of units consumed for the charging session
  • In the event you need to stop the session half way, Tap the card on the indicated poit and press STOP button
 
Transaction is failing, why is that?
  • Customer should be Registered for mCash and should have sufficient balance (‘Check Account Balance’ function under the mCash Account using App or USSD Menu)
  • Maximum Transaction Limit per day for a Basic Account holder IsRs 10,000 and for an Enhanced Account its Rs 25,000. 
 
How to increase mCash balance in the mCash Account? 
 
You could simply walk in to any mCash Retail Point or Mobitel Branch / Singer Mega / SLT / Abansto Top Up your mCash Account, Top up the mCash Account via HNB, COM Bank and Sampath Vishwa Internet & Mobile Banking Or you could ask a friend or family member to send money to your mCash Account . If required you can visit any Mobitel Branch and enhance your Basic Account to an Enhanced Account to enjoy the increased transaction limits.
 
How can I contact EV Point for any inquiries? 
 
You can contact EV Point for any EV Charging related inquiries at 071 7771710 or log in to www.evpoint.lk and contact.
 
I have lost my EV Card. How can I cancel the card?
 
Please contact 7111 with your mCash Account number to deactivate your EV Card as soon as  possible.
 

 

UAL General Insurance Payments

 
What is the new service launched? 
 
Customers can conveniently pay their Union Assurance General Insurance payments with mCash service.
 
Does the Customer need to be a Mobitel customer to perform a union Assurance General Insurance Payment?
 
If the customer is performing the transaction from customer mCash wallet, customer need to be a Mobitel customer or Etisalat Customer. If not transaction can be performed at any of mCash touch point. 
 
How long will it take to update my payment? 
 
The payment will get updated real time & customer will get a SMS confirmation. 
 
Do I have to pay extra service charges when paying my Union Assurance General Insurance payment via mCash? 
 
No there is no additional charge.  
 
Does Union Assurance give me a separate receipt for mCash transactions? 
 
Yes, Union Assurance will issue a print receipt & it will be sent via post
 
Are the transaction limits for Union Assurance General Insurance payment? 
 
From a Basic Account Rs. 10,000 & from an Enhanced Account Rs. 25,000. There is no restriction for the transactions done at touch points. 
 
Can I do my Insurance payments on weekends / Poya days / Public Holidays? 
 
mCash service is 24*7 therefore the payments can be done at any time
 
If an erroneous transaction happens, do I Union Assurance General Hotline or Mobitel hotline? 
 
Call 7111, Mobitel Hotline with the transaction reference number
 

 

Utility Payments

FAQ's
  1. What are the Utility Companies the customer can pay bills with mCash to?

    Ceylon Electricty Board
    Mobitel (Pvt) Ltd
    Sri Lanka Telecom
    Lanka Electricity Company (Pvt) Ltd
    National Water Supply & Drainage Board
    Lanka Broadband Networks

  2. How to do a transaction?
    • If payment is to be done through customer’s own mCash Account,
      Dial #111#
    • Select Utility Payments
    • Select the Utility Company you require to make the payment to
    • Enter PIN
    • Enter Phone Number/Account Number  accordingly
    • Enter Amount
    • Confirm Transaction
    • If payment is to be done through a mCash retailer/Mobitel location,
      Visit the nearest mCash retailer
    • Inform retailer you need to pay Utility Bill(s) and  through mCash
    • Inform Phone Number/Account Number  accordingly
    • Inform Amount that needs to be settled
    • Hand over physical cash to retailer
  3. Does the customer need to be a mCash registered customer to pay a Utility Bill through mCash?

    Not necessary if customer makes the payment through a retailer. (But if customer pays through their own mCash account, they need to be a mCash registered customer)

  4. What is the minimum transaction limit for a basic mCash account user per transaction?

    Rs 20/-

  5. What is the maximum transaction limit for a basic mCash account user per transaction & per day?

    Rs. 10,000/-

  6. What is the minimum transaction limit for an Enhanced  mCash account user per transaction?

    Rs 20/-

  7. What is the maximum transaction limit for an enhanced mCash account user per transaction & per day?

    Rs. 25,000/-

  8. How to Top-up your mCash account (Cash-In) ?

    You could simply walk in to any mCash Retailer or Mobitel Branch / Singer Mega / SLT to Top Up your mCash Account
    You could top up your mCash Account via USSD banking offered by Commercial Bank
    You could ask a friend and family member to send money to your mCash Account

  9. Transaction is failing, why is that?

    Customer should be Registered for mCash and should have sufficient balance (‘Check Account Balance’ function under the Customer wallet)
    Customer should enter his/her correct PIN
    Maximum Transaction Limit per day for a Basic Account holder Is Rs 10,000/- and for an Enhanced Account its Rs 25,000/-

Online Payments

FAQ's

  1. What is meant by Online Payment through mCash?

    You can now shop online to purchase various goods and services from Online Merchants and pay using mCash.

  2. How to increase mCash balance in the mCash Account?

    You could simply walk in to any mCash Retail Point or Mobitel Branch / Singer Mega / SLT to Top Up your mCash Account. Or you could ask a friend and family member to P2P Transfer some money to you.

  3. How do I make an Online payment using mCash?

    You need to have mCash in your Mobile, so Top Up at any mCash Retail Point / Mobitel Branch / Singer Mega / SLT.

    • Step 01 – Visit the Merchant’s Website (eg: www.mystore.lk)
    • Step 02 -  Shop Online and proceed to the Check Out page
    • Step 03 -  Select mCash as the payment option
    • Step 04 -  Enter you Mobile Number and mCash PIN
    • Step 05 – Enter the 5 digit code (OTP) received via SMS
    • Step 06 – Confirm the Payment
    • Step 07 -  You will receive an SMS confirming the transaction

    Thereafter you could contact the Merchant on their hotline with regard to receiving your goods/services.

  4. Transaction is failing, why is that?
    • Insufficient Balance

    Customer should be Registered for mCash and should have sufficient balance (‘Check Account Balance’ function under the Customer wallet)

    • Incorrect PIN or OTP (5 digit code)

    Customer should enter the correct PIN on the IPG login page and then correctly enter the OTP (5 digit code) received via SMS to his/her phone.

    • Internet Connection

    Customer should be connected to the internet and should use a suitable browser

    • Transaction Limit

    Maximum Transaction Limit per day for a Basic Account holder Is Rs 10,000 and for an Enhanced Account its Rs 25,000.

 

 

Mobitel introduces mCash as a mobile app for your Android and Apple Smart Phones.  Enjoy the smart and the convenient way to do all your Utility and Insurance Payments in a flash. Stay updated on the latest Promotions, and make purchases at Merchants through the App. mCash Mobile App is a Simple, secure and instant solution

 

             

 

QR Code

 

Click here for FAQ's

 

What is meant by Online Payment through mCash? 
 
You can now shop online to purchase various goods and services from Online Merchants and pay using mCash.
 
How to increase mCash balance in the mCash Account? 
 
You could simply walk into any mCash Retail Point or Mobitel Branch / SLT Teleshop / Singer / Abans  to Top Up your mCash Account.
You could ask a friend and family member to P2P Transfer some money to you.
You can Top Up your mCash Account via HNB Online/Mobile Banking, Sampath Vishwa Online/Mobile Banking & Combank Online/Mobile Banking
 
Who is eligible for discounts at mCash Online Merchants? 
 
mCash Customers having sufficient balance in their mCash Account will be eligible for the discount when paying with mCash.
 
How do I make an Online payment using mCash?
 
You need to have mCash in your Mobile, then follow the below elaborated steps;
 
Step 01 – Visit the Merchant’s Website (eg: www.mydal.lk)
Step 02 -  Shop Online and proceed to the Check Out page
Step 03 -  Select mCash as the payment option
Step 04 -  Enter you Mobile Number and mCash PIN
Step 05 – Enter the 5 digit code (OTP) received via SMS 
Step 06 – Confirm the Payment
Step 07 -  You will receive an SMS confirming the transaction
 
Thereafter you could contact the Merchant on their hotline with regard to receiving your goods/services.
 
Who are the Online Merchants offering discounts?
 
Please note that the time period of the offer is subjected to change & such changes shall be updated on our website.
Merchant Name Total Discount Timeline Website URL
 
Transaction is failing, why is that?
 
Insufficient Balance
  Customer should be Registered for mCash and should have sufficient balance (‘Check Account Balance’ function under the Customer wallet)
 
Incorrect PIN or OTP (5 digit code) 
 Customer should enter the correct PIN on the IPG login page and then correctly enter the OTP (5 digit code) received via SMS to his/her phone.
 If Customer forgot his/her, customer can visit the nearest Mobitel Branch or Customer can send a written request via e-mail - info@mobitel.lk  or Fax - 0112330396.
 
Internet Connection
 Customer should be connected to the internet and should use a suitable browser (eg: firefox, IE)
 
Transaction Limit
 Maximum Transaction Limit per day for a Basic Account holder Is Rs 10,000 and for an Enhanced Account its Rs 25,000. 
 
How else could a Customer get information on special discount offers? 
 
Dial 7111on your Mobitel phone and select option1  - Product Information and then select option 2 for Special promotion
 
Customer shall get the information on website www.mCash.lk 
 

 

 

What are Commercial Bank ATMs that mCash Customers can use to Withdraw cash?
 
Following CardLess ATMs of Commercial Bank will be available for mCash Cash-Out service. All other Commercial Bank ATMs will be activated for this service very soon.
 

FAQ's

 
What is the new service launched?
 
For the first time in Sri Lanka, mCash Withdrawals (Cash Out) are possible at Commercial Bank CardLess ATMs (Automated Teller Machines)
 
What is the new service about?
 
mCash Customers can now instantly withdraw physical cash from Commercial Bank Cardless ATMs
 
Does the mCash Customer need to have a Commercial Bank Account to use the facility?
 
No.Only required to have a mCash Account.
 
Is there a card involved in the process of Withdrawal at ATM?
 
No. this is a Card-less process. However you are required to have the Mobile Phone with the mCash Account to receive the PassCode and other confirmation SMSs.
 
Is there a limit that mCash Customer can withdraw money from the mCash Account via ATMs?
 
Yes. Current mCash Cash Out limits will apply.
 
Please refer “Transaction Limits & Charges” here
 
What does the customer need to do in order to perform a Withdrawal @ Commercial Bank CardLess ATMs?
 
Step 01 – Obtain the Five Digit ATM Withdrawal PassCode
Log in to mCash Account (Dial #111#)
Select “mBanking” option
Select “ATM Withdrawal” option (which is available under “mBanking” option) and confirm
mCash Customer will receive a SMS with Five Digit PassCode (e.g. 12345)
Step 02 – Visit ATM and Obtain Physical Cash
 
Visit the nearest Commercial Bank CardLess ATM
Follow through below steps on the ATM
Select “Card Less Transactions” option on the ATM screen
Select “mCash”
Enter mCash Account Number (which is the Mobitel Mobile Number)
Enter preferred Amount
Enter the PassCode and confirm
Collect physical dispensed by the ATM
 
What is this 5 Digit PassCode?
 
mCash Customer is sent a five digit authorization number via SMS when “ATM Withdrawal” is requested as mentioned above.
This 5 Digit Pass Code is required to be entered on the CardLess ATM to obtain cash.
This number will be valid only for 30 minutes for security purposes.
Therefore mCash Customers are advised to request for the 5 Digit Pass Code while waiting at the ATM queue or at least 15 minutes before visiting the CardLess ATM
What will happen if 5 Digit Pass Code is expired?
 
You need to request for another pass code after 30 minutes by following the steps mentioned above.
This is due to the fact that first Pass Code will be expired after 30 minutes.
 
What will happen if thePassCode SMS is accidentally deleted which ?
 
You can log to mCash Account and request for the PassCode again.
If your request comes within 30 minutes, then same PassCode will be sent via SMS.
If 30 minutes expired, then you will receive a new PassCode.
 
How would mCash Customer know that ATM withdrawal is successful/ rejected?
 
There will be number of messages displayed on the Cardless ATM machine on the status of the transaction.
Further mCash will also send successful / rejected transaction status via SMS.
This SMS will include your account balance after the ATM transaction.
 
Is there a service charge when performing a mCash cash-out through a Commercial Bank Cardless ATM?
 
Current mCash Cash Out Charges will apply.
Please refer “Transaction Limits & Charges” here
 
Is there an Additional Fee charged by the Bank ATM?
 
No. There are no additional fees charged to mCash Customers by the ATM or the Bank.
Only charges applicable will be the mCash Cash Out fees as described above.
 
Can a customer perform a mCash withdrawal if the customer does not have the mobile phone with him/her?
 
No. mCash Customer is required to carry the Mobile Phone to receive the 5 Digit Pass Code.
Therefore Mobile Phone is required to complete the Withdrawal at Bank ATM.
 
What is the benefit for mCash customers by using this service?
 
mCash Customer can visit ATMs 24 X 7 for Cash Out transactions adding great deal of convenience.
 
Under what situations would one require to withdraw money from the mobile wallet?
 
When a person is in need of physical cash, a family member or a close friend could send money where mCash Customer can then withdraw money received to his mCash Account through the nearest Commercial Bank Cardless ATM (or by visiting a Mobitel location/mCash Retailers)

 

Click here for FAQ's >>


Service

Description
Cash In Deposit money in to your mCash account
Cash Out Withdraw money from your mobile at any mCash retail point
Transfer Funds Send money to any mCash customer
Transfer Funds with Withdrawal Charge Send money to any mCash customer and the receiver’s withdrawal charge is borne by the sender
Pay Mobitel Bills Pay your Mobitel bills straight from your Mobile
Pay Utility Bills

Pay your LECO & Water (NWSDB) bills

Pay your subscriptions, installments and insurance premiums

Pay for Goods and Services Pay for Goods & Services purchased at mCash Merchant Points
Purchase Products Pick/ enter the unique product code assigned and advertised for mCash by the merchants and purchase directly.
Check Account Balance Check your account balance
Mini Statement View the last 5 transactions
Change PIN Change your PIN
Change Language Change the preferred language between Sinhala, Tamil and English

 

Step 1: Simply dial #111# and follow the instructions that appear on your screen

Step 2: After you register successfully, you will receive a SMS notification

Please ensure that your PIN is kept confidential at all times.

Account Types
Basic Account

You could register for a Basic mCash Account by dialing #111# and upon registration you’ll be entitled to an account limit of Rs. 10,000.

Enhanced Account

If you wish to, you may upgrade your account to an Enhanced Account with an account limit of Rs. 25,000.
Please visit your nearest Mobitel Service Point or download the application form and submit it to the nearest Mobitel Service Point to upgrade to an Enhanced Account.

Downloads
Transaction Limits

  1. What is mCash?

    mCash is an unique service which enables you to perform a wide array of financial transactions using your Mobitel phone anytime, anywhere. mCash is both easy to use and approved by the Central Bank of Sri Lanka, which ensures safety of your transactions.

  2. Who can use the mCash service?

    All Pre Paid and Post Paid customers of Mobitel.

  3. How do I register for mCash?

    Dial #111# on your Mobitel phone or visit any Mobitel Customer Service Point to register for mCash.

  4. Is there a limit to my mCash account?

    Yes. You have an upper limit of Rs. 10,000 but if you wish to you could enhance your limit.

  5. How can I enhance my mCash account limit?

    You can upgrade to an Enhanced Account with an account limit of Rs. 25,000 at any Mobitel Branch.

  6. Do I need to have a bank account to use mCash?

    No, you don’t need to have a bank account.

  7. Can I use mCash on my existing phone number?

    Yes. You can activate the service on your existing phone number.

  8. What are the available features of mCash?

    The most common functions of the system are as follows:

    • Cash In/Out (Deposits and Withdrawals)
    • Person to Person Money Transfer (Peer to peer transfer)
    • Bill Payments (Utility bills, insurance etc.)
    • Pay for goods and services
    • Check account balance / Mini statements
  9. Can I use my mCash account outside of Sri Lanka?

    No, you can’t.

  10. Can I transfer money from my bank account to my mCash account?

    No

  11. Will I get charged a registration fee?

    No. Registration for mCash is free of charge.

  12. How do I get a statement of my transactions?

    Option 01: Obtain a Mini Statement through your Mobile

    Option 02: Obtain a Detailed Statement from any Mobitel branch.

  13. How will I know whether my transaction is successful?

    You will receive a confirmation SMS after every transaction.

  14. What if I don’t receive a confirmation SMS after a transaction?

    The transaction is complete only when both parties involved receive an SMS confirming the transaction hence if you don’t receive an SMS please call on our hotline 1717.

  15. Do I get charged for receiving an SMS?

    All the SMS’s that you receive are free of charge.

  16. Is there a daily fee for using mCash?

    There is no daily fee for using the service.

  17. Do I have to maintain a minimum balance in my mCash account?

    No, you don’t have to.

  18. Do I need to pay any service charges for this service?

    No, but transaction fees may apply depending on the type of transaction – Please refer below Transaction Fees.

    Transaction Type
    Transaction Charge (Rs.)
     
    mCash Account Top up FREE
    Send Money  
    Rs. 500 and below FREE
    Above Rs. 500 5.00
    Mobitel Bill Payments (Mobile, Broadband) FREE
    Utility Bill Payments

    LECO, Water, LBN

    CEB Bill Payments

    20.00
    Rs. 200.00 and below

    Rs. 10.00

    Above Rs. 200.00 – up to Rs. 1,000.00 Rs. 15.00
    Above Rs 1,000.00 – up to Rs. 5,000.00 Rs. 20.00

    Institutional Payments (Finance, Leasing, Insurance)

    AIA, Allianz, Ceylinco Life, HNB Assurance, Janashakthi, Sri Lanka Insurance, LINK LANKA, NMU Karapitiya

    FREE

    Amana Takaful, Asian Alliance Rs. 20.00
    Cash Withdrawal  
    Rs. 200 and below 5.00
    Above Rs. 200 – up to Rs. 500 10.00
    Above Rs. 500 – up to Rs. 1,000 20.00
    Above Rs. 1,000 – up to Rs. 3,000 60.00
    Above Rs. 3,000 – up to Rs. 5,000 100.00
    Payment of Goods at appointed Merchants FREE
    Mini Statement FREE
    Detailed Printed Statement 200.00 at Mobitel Branches only
    Balance Check FREE
    Change PIN FREE
  19. Do all mobiles support this mCash service?

    Yes, you could use the service on any mobile phone.

  20. How can I change my PIN?

    Step 1: Dial #111# and select “Change PIN”

    Step 2: Enter current PIN

    Step 3: Enter new mCash PIN

    Step 4: Re-enter new PIN

    Step 5: You will receive a confirmation via SMS

  21. If I misplace my PIN do I have a way to reset it?

    Yes, you can reset your PIN by visiting a Mobitel outlet.

  22. What happens to my mCash account if I lose my Mobile phone?

    There won’t be an issue as your account is secured with a PIN, but if you wish to you can go to a Mobitel outlet and make a request to disconnect your mCash account until further notice.

  23. Is my money safe?

    Yes, the service follows guidelines of the Central Bank of Sri Lanka.

  24. Will I be charged for receiving money to my mCash account?

    No. Receiving money transfers into your account is FREE.

  25. Will I be charged for checking my account balance?

    No, checking account balance is absolutely FREE.

  26. Are there any transaction limits?

    Yes, there are.

    Transaction Type mCash Account Category Minimum Limit Per Transaction(LKR) Maximum Limit Per Transaction(LKR)
    Transactions Limit Per Day( LKR)
     
    Top-up and Receive Money
    Basic 1.00 10,000.00 10,000.00
    Enhanced 1.00 25,000.00 25,000.00
    Send Money Basic 6.00 5,000.00 10,000.00
    Enhanced 6.00 5,000.00 25,000.00
    Mobitel Bill Payments Basic 20.00 10,000.00 10,000.00
    Enhanced 20.00 25,000.00 25,000.00
    Utility Bill Payments Basic 20.00 10,000.00 10,000.00
    Enhanced 20.00 25,000.00 25,000.00
    Institutional Bill Payments (Finance, Insurance, Leasing) Basic 20.00 10,000.00 10,000.00
    Enhanced 20.00 25,000.00 25,000.00
    Payment for Goods at Participating merchants Basic 10.00 10,000.00 10,000.00
    Enhanced 10.00 25,000.00 25,000.00
    Internet Based Payments for any web merchant Basic 10.00 10,000.00 10,000.00
    Enhanced 10.00 25,000.00 25,000.00
  27. I have sufficient funds in my account but why can’t I perform a transaction?

    There is a daily transaction limit applicable and once you exceed the amount you will not be able to carry out transactions until the next day.

  28. Where can I top-up my mCash account?

    There are more than 10,000 mCash points across the country. Visit any Mobitel branch or retail outlets to top-up your account.
    Please refer mobitel.lk/mCash for full list of Retailers.

Please refer here for full list of Retailers.

29. Can I pay for goods and services purchased with mCash?

Yes, you can pay with mCash at selected Merchants. mCash sign would be prominently displayed at all our merchant partners.

Please refer mobitel.lk/mCash for full list of Merchants.

30.How can a Merchant get registered for mCash?

Please call for 1717 for details on how to sign up as a mCash Merchant.

What is this initiative?

“One Million Tree Stories” is a CSR project initiated by the Rotary District 3220 in partnership with Sri Lanka Tourist Board. Objective of the project is to plant one million trees in the country as a step to recover today’s environmental crisis. Anyone is able to be a part of this by sponsoring a tree (or trees) where this payment can be done via mCash Accounts as well as authorized mCash Retailers/Mobitel Locations. Tree are taken care at the initial stage in nurseries & planted under the guidance of Departments of Irrigation, Agrarian development and Forest conservation, the Provincial Council of Kurunegala and the District Secretariat. The trees are planted and grown in designated areas and key protected reservoir banks in the Kurunegala District.

Every tree sponsored is geo tagged where the plant's location is identified using Geographical coordinates which can be searched through Google maps or any search engine, so that anyone can monitor the progress of his or her tree from anywhere in the world.

Once you sponsor, a tree will be assigned with a number you are given with where your name will appear on the list of sponsors in below mentioned official website of the project. Furthermore you will be able to see the status of the tree.

More information -  http://rotarytree.com/

How to Donate?

Option 01

You could donate via your mCash Account. Dial #111# to get started. Registration is free of charge.

Ø  Dial #111# through the mCash registered mobile phone

Ø  Select “Pay Institutes”

Ø  Select “Donate”

Ø  Select “One Million Tree Stories”

Ø  Enter mCash PIN

Ø  Enter Mobile number

Ø  Enter Amount

Ø  Once the transaction is completed a confirmation SMS will be sent.

Option 02

You could walk in to any mCash Retailer / Mobitel location and handover the amount you wish to donate in Cash and inform your Mobile Number – the Retailer will make the donation on behalf of you, and you will receive an SMS.

How will the Donations reach “One Million Tree Stories”?

All donations received will be directed to a special Bank Account set up for “One Million Tree Stories” by Rotary District 3220.

What happens if the plant dies within 2 years?

Rotary Sri Lanka has undertaken to re-plant any tree within the first two years. The mortality rate of the plants is expected to be around 20%.

How long does it take to plant my tree after I make payment?

Within two days you will receive an acknowledgement, the serial number of the plant and the approximate date of planting. The plant’s GPS coordinates will be allocated within 14 days once the sapling is planted. The planting is done in batches of 5000 plants. The status will be updated on the Rotary Tree website under the Tree List.

Can I physically plant the tree?

Yes, for those who are interested, the Rotary club of  Ibbagamuwa will notify the planting date and you can make arrangements directly to plant the tree at the location selected.

How much can I donate?

The minimum value would be Rs. 100  (which is the cost of one plant) and the maximum would be Rs. 10,000 for Basic Accounts and Rs.25,000 for Enhanced Accounts.

Transaction is failing, why is that?

If a Customer is paying via his/her own wallet, the Customer should be Registered for mCash and should have sufficient balance (‘Check Account Balance’ function under ‘My Account’)

Customer should enter his/her correct PIN.

How to obtain further information?

Rotary District 3220

Mr Gehan Dalpethado

Chairman – Rotary Tree Project

0728399257

 

Mr. Dion Schoorman

Chairman - Rotary Special Projects

0773404236

 

What is the new service launched?

Customers can perform all mCash transactions, Utility, Leasing & Insurance payments at Lanka Bell branches island wide.

Does the Customer need to also be a Lanka Bell customer to perform an mCash transaction at Lanka Bell?

No, Customer does not has to be a Lanka Bell customer.

What are the mCash services offered at Lanka Bell?

  • Cash-In
  • Cash-Out
  • Mobile Bill Payments
  • Utility Bill Payments
  • Insurance Bill Payments
  • Leasing Payments

 

Where are the Lanka Bell branches located where I can perform mCash transactions?

Please refer the website for Lanka Bell branch locations

Do I have to pay extra service charges when performing transactions at Lanka Bell branches?

No. Standard charges apply

Does Lanka Bell give me a separate receipt for mCash transactions or is it the usual confirmation SMS?

Yes, Lanka Bell will issue a print receipt for transactions following a confirmation SMS

Are the transaction limits the same at Lanka Bell for mCash services?

Standard limits are applicable for Cash-In & Cash-Out

I am a Lanka Bell customer. Can I perform Lanka Bell transactions via mCash?

Yes you can.

What are the times that these Lanka Bell branches are opened & closed?

From 8.30 AM to 5.30 PM

Are the Lanka Bell branches open on weekends / Poya days / Public Holidays?

Lanka Bell branches are open half day on Saturday. Sunday and other holidays, the branches will be closed.

If an erroneous transaction happens at Lanka Bell, do I call Lanka Bell hotline or Mobitel hotline?

Call 7111, Mobitel Hotline with the transaction reference number

 

 

mCash has now partnered with Abans to make your life simple and more convenient. Engage in Cash-In, make Utility Bill, Insurance Premium and Leasing Payments at any Abans Showroom island wide.

FAQ's

What is the new service launched?
 
Customers can perform all mCash transactions, Utility, Leasing & Insurance payments at Abans showrooms island wide.
 
Does the Customer need to also be a Abans customer to perform an mCash transaction at Abans?
 
No, Customer does not has to be a Abans customer. 
 
What are the mCash services offered at Abans?
 
Cash-In
Utility Bill Payment
Insurance Bill Payments
Leasing Payments
 
Where are the Abans showrooms located where I can perform mCash transactions?
 
Please refer the website for Abans showroom locations
 
Do I have to pay extra service charges when performing transactions at Abans Showrooms?
 
No. Standard charges apply 
 
Does Abans give me a separate receipt for mCash transactions or is it the usual confirmation SMS?
 
Yes, Abans will issue a print receipt for transactions following a confirmation SMS
 
Are the transaction limits the same at Abans for mCash services?
 
Standard limits are applicable for Cash-In
 
I am a Abans customer. Can I perform Abans transactions via mCash?
 
This function will be enabled soon
 
What are the times that these Abans showrooms are opened & closed?
 
From 8.30 AM to 7.00 PM
 
Are the Abans showrooms open on weekends / Poya days / Public Holidays?
 
Yes
 
If an erroneous transaction happens at Abans, do I call Abans hotline or Mobitel hotline?
 
Call 1717, Mobitel Hotline with the transaction reference number
 

View Abans Branch Network >>

 
Cash In (Deposit)

Step 1: Retailer/Cashier initiates the transaction

Step 2: Provide your mobile number and the amount you prefer to deposit

Step 3: Handover cash to the Retailer/Cashier

Step 4: You will receive a confirmation SMS along with the transaction details

Cash Out (Withdraw Money)

Walk into any mCash Point and request for the Cash out Service

Step 1: Retailer/Cashier initiates the transaction

Step 2: You need to provide your mobile number and inform the amount you need to withdraw

Step 3: Once the Retailer/Cashier confirms the transaction you will receive a pop-up message on your phone requesting your PIN to authorize the transaction

Step 4: Enter your PIN to authorize the transaction

Step 5: You will then receive a confirmation SMS along with the transaction details

Send Money

Step 1: Dial #111# and select Send Money

Step 2: Enter your PIN

Step 3: Enter the Mobile number of the person you wish to transfer funds to

Step 4: Enter the amount you wish to transfer

Step 5: Select “Send without cash out fee”

Step 6: Confirm transaction

Step 7: You will receive a receipt via SMS including the transaction details

Send Money with Withdrawal Fee

Step 1: Dial #111# and select Send Money

Step 2: Enter your PIN

Step 3: Enter the Mobile number of the person you wish to transfer funds to

Step 4: Enter the amount you wish to transfer

Step 5: Select “Send with cash out fee”

Step 6: Confirm transaction

Step 7: You will receive a receipt via SMS including the transaction details

Mobile Bill Payments

Step 1: Dial #111# and select “Mobile Bill/Top Up” from the menu

Step 2: Select the service provider

Step 3: Enter your PIN

Step 4:Enter the mobile number

Step 5: Enter the amount you wish to pay

Step 6: Confirm the transaction

Step 7: You will receive a receipt via SMS including the transaction details

Utility Bill Payments

Step 1: Dial #111# and select “Pay Utilities” from the menu

Step 2: Select relevant utility provider (CEB, LECO, Water Board etc.)

Step 3: Enter your PIN

Step 4: Enter the Utility account number

Step 5: Enter the amount you wish to pay

Step 6: Confirm transaction

Step 7: You will receive a receipt via SMS including transaction details

Pay for Goods & Services
Over the Counter

Step 1: Merchant initiates the transaction by informing you the bill amount

Step 2: You need to provide your mobile number

Step 3: Once the Merchant confirms the transaction you will receive a pop-up message on your phone requesting your PIN to authorize the transaction

Step 4: Enter your PIN on your mobile to authorize the transaction

Step 5: You will then receive a confirmation SMS along with the transaction details

Step 6: Merchant will hand over goods / services to you

Online Merchant payments

Step 1: Shop online and proceed to the checkout page

Step 2: Select mCash as the payment option

Step 3: Enter your mobile number and mCash PIN & you will receive a 5 digit code via SMS

Step 4: Enter the 5 digit code Step 5: You will then receive a confirmation SMS

Step 6: Contact the Merchant to receive your Goods/Services

Institute Payments

Step 1: Dial #111# and select “Pay Institutes”

Step2: Select type of Institute

Step 3: Select the Institute you wish to make the payment

Step 4: Enter your PIN

Step 5: Enter the policy/account number

Step 6: Enter the amount

Step 7: Confirm the Transaction

Step 8: You will receive a confirmation message upon a successful payment

Check Account Balance

Step 1: Dial #111# and select “My Account”

Step 2: Select Account Balance

Step 3: Enter your PIN

Step 4: You will be able to view the balance

Mini Statement

Step 1: Dial #111# and select “My Account”

Step 2: Select Mini Statement

Step 3: Enter PIN

Step 4: You will be able to view the Mini Statement as a message

Change Language

Step 1: Dial #111# and select “My Account”

Step 2: Select “Change Language”

Step 3: Enter your PIN

Step 4: Select your preferred language

Step 5: Confirm the change of language

Step 6: You will notified of the change of the preferred language

Change PIN

Step 1: Dial #111# and select “My Account”

Step 2: Select Change PIN

Step 3: Enter current PIN

Step 4: Enter new PIN

Step 5: Re-enter new PIN

Step 6: You will be notified regarding the change of the PIN

Detailed Statement

You can walk into any Mobitel Branch and request for Detailed Statement of your mCash account