In keeping with our aim to provide you with all the convenience possible, we make bill payment an easy process for you with many ways.
Click Here for More Information on Online Bill payment - 5GB Data Promo
Click Here to pay your bills / recharge through Mobitel Online Pay
Click Here for More Information on the Mobitel Selfcare App (Easily pay your bills/recharge & Manage services through the Mobitel Selfcare App) or Click Here for mCash
To ensure customer convenience, customers are availed with multiple ways of payments specified below.
Cash
Now you can pay your bill by cash at any of our payment centers.
Cheques
Do this by posting a cheque under registered cover to Manager Finance, Mobitel (Pvt) Limited, 108, W.A.D RamanayakeMawatha, Colombo 02. The Cheque should be written in favour of “Mobitel (Pvt) Ltd.”, along with the tear-off part of the bill. (Please indicate your Mobitel number clearly on the reverse of the cheque).
Standing Orders
To activate standing instructions you are required to submit the following documents.
Any customer registered with Mobitel my account has the option to make payments to their Post paid connection with the use of their master or visa credit cards. Login via My Account
Online Pay - Click Here
Selfcare App - Click Here
For locations check Mobitel Store Locator
Mobitel customers banking with National Savings Bank, Hatton National Bank (HNB), Sampath Bank,Commercial Bank, HSBC and People's Bank can reload their pre-paid accounts and pay their post-paid bills through a simple SMS.
Enjoy the convenience of the Mobitel Menu-driven system for performing SMS Banking. This user-friendly system which is built into your SIM completely eliminates the hassle of remembering endless lists of short codes.
For further details and registration, visit any Mobitel location or any of the above specified registered banks.
This service is provided for all postpaid customers where they can request last 6 month summarized PDF bill copy via WhatsApp
This service is available for all postpaid, voice and data customers.
Type the key word “Ask Bill” (No case sensitive) and send a WhatsApp message to 0710755777, then provide the number value based on the required bill copy.
Eg: Ask Bill à 0710755777 (WhatsApp)
Once you receive the PDF bill to your WhatsApp, customer should provide the active NIC number to open the PDF file.
Yes, a single bill copy can be requested via this service maximum 3 times a month.
Step 01 – Type “Ask Bill” and send a WhatsApp message to 0710755777
Step 02 – Enter your Mobitel Number
Step 03 – Enter the OTP (Will send to the entered Mobitel Number)
Step 04 – Provide the value of the required bill copy
Step 05 – The PDF bill will be sent to through the WhatsApp services
Step 06 – Open the PDF by providing the active NIC number
Scenarios |
Message |
The key word typed incorrectly |
Invalid input, please try again. Type “RESUME” to connect to virtual assistant again. |
The invalid mobile number provided (Less digits or other network) |
Please Enter a Valid Mobile Number |
The invalid OTP provided |
OTP Mismatch, please type keyword “ASK Bill” and try again |
If PDF bill is not updated for the last bill date |
“Dear Valued Customer, PDF bill for the bill period ending Y/M/D is not generated at the moment. Please try again.” |
If PDF bill is not available for the respective month |
“Dear Valued Customer, Sorry the PDF bill which you have requested is not available for you.” |
If customer has requesting the last bill copy more than 3 times |
“Dear Valued Customer, you have reached your maximum time of request. Thank You” |
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