Billing / Usage

In keeping with our aim to provide you with all the convenience possible, we make bill payment an easy process for you with many ways.

Click Here for More Information on Online Bill payment - 5GB Data Promo 

Click Here to pay your bills / recharge through Mobitel Online Pay

Click Here for More Information on the Mobitel Selfcare App (Easily pay your bills/recharge & Manage services through the Mobitel Selfcare App) or Click Here for mCash



Bill Payment Methods / Credit Limit Enhancement / Usage Details  

Modes of payments

To ensure customer convenience, customers are availed with multiple ways of payments specified below.

  • Cash
  • Cheques
  • Standing Orders
  • Credit Card
  • My Account
  • Online Pay


Now you can pay your bill by cash at any of our payment centers.


Do this by posting a cheque under registered cover to Manager Finance, Mobitel (Pvt) Limited, 108, W.A.D RamanayakeMawatha, Colombo 02. The Cheque should be written in favour of “Mobitel (Pvt) Ltd.”, along with the tear-off part of the bill. (Please indicate your Mobitel number clearly on the reverse of the cheque).

Standing Orders

To activate standing instructions you are required to submit the following documents.

-Duly filled Standing Order form - Click Here to download 
-Copy/image of a valid identification (NIC/DL/PPT) 
You may submit the above documents to, 
 - 0711755777
- Submit to your nearest Mobitel outlet -
The standing instructions shall be effective till the date of expiry of the credit card. If applicable, please submit a new form with the amendments to the credit card details to continue the service.
A written Instruction should be forwarded to Mobitel to cancel the standing instructions. Three continuous payment rejections shall subject your standing instructions to cancellation. Credit Card will be debited on the due date of the Mobitel connection.
-Accepted Credit Card Types – VISA & MASTER 
-Amex Card holders are required to obtain / send application directly from/ to  Amex Card Centre
Credit Card
  1. Use your credit card to make the payment by filling & posting the tear-off part of the Mobitel bill. (Clearly write the credit card number, the expiry date & Mobitel number in the given boxes.)
  2. Make an online payment by credit card through our website for MASTERCARD & VISA card holders. Please login to 'My Account' and select the option 'Pay Online'.
My Account

Any customer registered with Mobitel my account has the option to make payments to their Post paid connection with the use of their master or visa credit cards. Login via My Account

Online Pay - Click Here

Selfcare App - Click Here 


Know your Bill

Refer to callout numbers in the image above:
  1. Customer Name and Billing Address
  2. Account Number: A unique number that identifies your account.
  3. Mobitel Number: Your ten digit mobile number.
  4. Bill Number: A unique number that identifies the bill.
  5. Bill Date: The date the bill is processed.
  6. Due Date: The date the customer is required to settle the bill. Preferably on or     before the date stated here.
  7. Balance brought forward: The balance remaining from your last bill. (Payment/s not received for previous bills, prior to the billing date.)
  8. Payment Received: Payments received during the last billing period.
  9. Arrears: If the full payment is not received from the previous bills, the balance carried forward will reflect here.
  10. This month charge: The total bill for the current billing period.
  11. Total Payable: This reflects the total of the current bill and any balance carried forward from the previous bill/s.
  12. Total of Subscription (with VAT): The monthly subscription of the tariff package and chargeable VAS services including VAT.
  13. Total Call Charges (with VAT): The total call charges of local (voice/video), IDD, Roaming for the period the bill is generated including VAT.
  14. Total of VAS (with VAT): The total charges on VAS services for the period the bill is generated including VAT.
  15. Total of Data: The total charges on GPRS data for the period the bill is generated including VAT.
  16. Total Account Adjustment: The MSL, ECL & NBT applicable on the total charges (excluding VAT).
  17. VAT Exempted Items: The items which are VAT exempted will reflect here.
  • Mobitel Branches
  • SLT Teleshops
  • SLT Regional Telecom Offices
  • SINGER Mega
  • Authorized Dealers
  • Keells Super Outlets (Payment updated after 1 hour - credit cards and cash payments only)
  • Arpico
  • Cargills food city outlets (Payment updated after 1 hour - credit cards and cash payments only) 
  • Banks
    • Online bill updates (People’s Bank, National Savings Bank, Sampath Bank, Hatton National Bank & Nations Trust Bank)
    • Next working day bill updates (Commercial Bank, Union Bank, PABC Bank, DFCC Bank & Seylan Bank)

For locations check Mobitel Store Locator

SMS Banking

Mobitel customers banking with National Savings Bank, Hatton National Bank (HNB), Sampath Bank,Commercial Bank, HSBC and People's Bank can reload their pre-paid accounts and pay their post-paid bills through a simple SMS.

Additional Features;

Enjoy the convenience of the Mobitel Menu-driven system for performing SMS Banking. This user-friendly system which is built into your SIM completely eliminates the hassle of remembering endless lists of short codes.

  • Account Balance Inquiries
  • Fund Transfers
  • Credit Card balance inquiries
  • Credit Card Bill Settlements
  • Payments of Utility Bills

For further details and registration, visit any Mobitel location or any of the above specified registered banks.

How can the customers activate E-bill service?
  • By dialing #9900#
  • Using My account
  • By using the Mobitel Self-care App
  • By calling 1717
What are the rewards that the customer gets when activating E-bill service?
2GB data from the next billing cycle.
Can the customer receive multiple rewards?
  • Yes, upon activation each mobile number will get the benefit of 2GB data bundle.
  • Yet THE same number will not be granted the 2GB reward twice and the 2 GB reward will be only a one-time offer
How can a customer change the e-mail address?
  • Customer can dial #9900# from the phone which the E-bill service is activated and change the email address as per his/ her choice
  • Customer can change by calling 1717
  • Customer can change by login in to ‘My account’
Will customers who registered previously get entitled for rewards?
No. Only the new registrations made within the promotional period gets rewarded.
If a customer who have deactivated the e-bill before reactivated the service during the promotional period, is he also eligible for rewards?
Yes. Any new registrations or reactivations during the promotional period will be eligible for rewards.
Yet if the reward was granted prior the customer will not get the 2GB
When will the customers get the reward?
The customers will get the reward at the next billing cycle.
What is the shortest method to activate the Service?
  • Simply dial #9900#
  • Select activate e-bill
  • Enter the email address in the given window and the service will be activated
1. What is the Online Bill Payment Promo?

This promotion enables customer’s with a 5GB data bundle for payments made through selected online payment points for Post Paid connections.

2. Who is eligible to obtain this offer?

Eligible only for Post Paid Individual billing connections. Corporate accounts will not be entitled for this offer.

3. What are the online payment points which allow customer to obtain the 5GB data promo?

Customer will be only eligible for the 5GB Data promotion if payment is made through below given online payment options points.

  • (payment portal)

  • My Account

  • Selfcare app

  • mCash App

4. How can a customer be eligible to obtain the 5GB Data bundle in this promotion?

Customers need to make payments accumulating to Rs.1,000/- (minimum) in a calendar month period via the above-mentioned online payment points.

  • Payments can be made through either one of the above mentioned points.

    Eg;- Rs.1,000/- made through Selfcare app

  • Payments can be made through using two of the above mentioned points

    Eg:- Rs.200 via on 15th May & Rs.850 via mCash app on 19th May.

5. When will the customers be able to enjoy the free 5GB Data bundle?

5GB bundle will be made available for the customer following billing month.

Eg:- for payments made in June 2020, customer will be enable with the 5GB data bundle in July 2020. If customer bill run date is 4th. Data bundle will be available for billing month starting from 4th July

6. If customer has multiple mobile numbers under the account payment made does he/she receive 5GB bundle for all numbers?

No, 5GB Data bundle will be enabled only for the eligible number used to make the online payment.

7. How will the eligible customer be notified on the 5GB data bundle?

Eligible customer will be notified thru a SMS on the below mentioned occasions.


End of the Calendar Month

Dear Customer, You will receive free 5GB data bundle in the next billing month for the payment made via online payment channels.

On the Bill run Date

Dear Valued Customer, Enjoy your FREE 5GB Data bundle added to the existing billing month for the bill payment made via online payment channels.

Mobis note

End of the Calendar Month

Customer is eligible for 5GB data bundle in next billing month for payment made via Online channels in the previous month.

On the Bill run Date

Customer has received free 5GB data bundle for this billing month for payments made via online payment channels in the previous month.


Your Initial Credit Limit
Your credit limit describes the maximum amount that can be reached without interruption to your service.  Exceeding this limit will make your line liable for automatic service interruption.  We will notify you via SMS when your usage reaches 75% of the assigned credit limit. An interim payment is required upon reaching your credit limit. The total billed amount (as stated in your bill) falls due on or before the payment due date. 
25% Yearly Credit Limit Enhancement
A yearly increase of 25% of your existing credit limit is offered for a maximum period of 4 years from the date of connection. Upon completion of one year in the network you will be sent an SMS to accept this auto enhancement. Following which you are required to type ‘YES’ & SMS to 4848.
Further Enhancing the Credit Limit
Your credit Limit can be further enhanced by keeping an additional refundable deposit Click Here or by making a special request where you are required to produce the following documents.
-Duly filled credit limit enhancement form  - Click Here to download
-Copy/image of a valid identification (NIC/DL/PPT) 
-And one of the following documents
*Credit Card statement
*Current Account Statement
*Salary slip
You may submit the above documents to, 
- – 0711755777
- Submit to your nearest Mobitel outlet -


Usage Details - Get your Post-paid usage details via text > Just Give a missed Call to 0701 755 777


Usage Details - Post-paid usage details through the Mobitel Selfcare App


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