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Digital Services (VAS)

Roopa Hala

1. What is Roopa Hala and why should I subscribe?

Roopa Hala is a premium Sinhala digital entertainment platform that brings together the best of Sri Lankan cinema and television in one place. With a rich library of new releases, timeless classics, TV series, and exclusive content, Roopa Hala delivers a smooth and high-quality viewing experience on Mobitel networks.

2. Does Roopa Hala support 4K Ultra HD movie streaming?

Yes. Roopa Hala offers a curated selection of 4K Ultra HD movies with exceptional picture clarity and detail. Customers can enjoy seamless, uninterrupted 4K streaming, particularly when connected to Mobitel 5G and using a compatible device.

3. What kind of viewing experience can I expect on Mobitel 5G?

Roopa Hala is optimized for Mobitel 5G to deliver ultra-fast streaming speeds, minimal buffering, low latency, faster content loading, and a cinema-like viewing experience even on mobile devices.

4. Do I need Mobitel 5G to watch Roopa Hala?

No. A Mobitel 5G connection is not mandatory to enjoy Roopa Hala. Customers can stream content seamlessly using Mobitel 4G or any active Mobitel Internet connection. However, for the best possible experience, especially for HD and 4K content, Mobitel 5G offers faster speeds, smoother playback, and enhanced visual quality.

5. Which devices are supported for watching Roopa Hala?

Roopa Hala can be accessed on smartphones, tablets, and supported devices via a web browser. Customers can download the Roopa Hala App from the Google Play Store or Apple App Store, or access the service through the official website.

6. Do I need an internet connection to watch Roopa Hala?

Yes. An active Mobitel Internet connection is required to stream content. Roopa Hala works on both 4G and 5G, ensuring smooth playback on mobile devices and tablets.

7. Will data charges apply when I stream content?

Yes. Standard Mobitel data charges apply based on the customer’s existing data plan.

8. What is the subscription fee for Roopa Hala?

Roopa Hala is available at a subscription of Rs. 1590.00 + tax per month, with automatic monthly renewal.
Roopa Hala is available for both Mobitel Prepaid and Postpaid customers, with charges applied according to the customer’s connection type.

9. How can I activate the Roopa Hala service?

Customers can activate Roopa Hala by downloading the Roopa Hala App from the Google Play Store or Apple App Store, or by visiting https://roopahala.com.au/. After creating an account, the subscription can be activated via My Account. Once activated, You can start enjoy the streaming.

10. How can I deactivate my Roopa Hala subscription?

Customers can deactivate the service at any time by logging in to the Roopa Hala web portal and cancelling the subscription via My Account, or by contacting Mobitel Customer Care through the 1717 hotline.

11. Who should I contact for customer support, inquiries, or refunds?

All customer support requests, clarifications, and refund-related matters are handled by Mobitel Customer Care. Customers can reach the support team by dialing 1717.