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Services

 

What is the ‘Language Clip’ service?

It is a service that offers video clips on learning foreign languages. The list of available languages is as follows: Tamil, Hindi, Korean, French, Japanese and Chinese. The videos contain vocabulary, grammar and conversations illustrated in animated form for effective learning.

How can the customer subscribe to this service?

Type REG<space><Relevant Keyword> and SMS to 2211

Language

 

Keyword

Tamil

TA

Hindi

HI

Korean

KO

Italian

IT

French

FR

Japanese

JA

Chinese

CH

Once a customer subscribes, he receives a SMS daily with a link to the video of the preferred language. Data is required to view the content.

How can the customer unsubscribe from the service?

Type DREG<space><Relevant Keyword> and SMS to 2211

 

What are the Charges?

Prepaid            - Rs. 2 + Taxes per day (Per service)

Postpaid          - Rs. 60 + Taxes per Month (Per service)

 

 

 

 

What is Magazinos ?
 
Magazinos is an online web portal which facilitates/enables you to read both local & international newspapers and magazines. 
 
How do I subscribe for this service?
 
You can log on to www.magazinos.com/mobitel  and follow the on-screen instructions (that are provided to you) 
 
Is there a free trial for this service?
 
Yes. Every new Mobitel customer receives THREE month of FREE service.
 
How much do I get charged for the service after the FREE trial?
 
Once your free trial has ended you can choose one of the following subscription options.
 
Daily subscription fee Rs.   4.00 + tax
Monthly subscription fee  Rs.  99.00 + tax
 
*data taxes are applicable 
 
Can I access all content during my free trial?
 
You can but, you will only get 1000 credits every month which can be used to browse through the available content catalogue  
 
Would I be exempted of data charges to access the portal during the trial period?
 
No. Standard data charges will be applied.
 
Is there a mobile application for Magazinos service?
 
Yes. There is an Android based mobile application which you can download for free. But you will first have to subscribe through www.magazinos.com/mobitel so that you will be entitled for the free trial of three months.
 
How do I deactivate this service?
 
Please log on to the portal and follow the instructions for the deactivation process shown to you
 

Workforce

 
What does this service provide?
 
It enables Mobitel customers to request services for different handyman jobs such as carpentry, plumbing and etc. 
 
How do I get access to the service?
 
Customers can call 0702702700 or type REG <space> WF & SMS to 77100 to access the service.
 
What are the charges for this service?
 
A subscription fee of Rs.150+tax will be charged monthly, in addition to the handyman service they request. The applicable charges for the job depend on the nature of the breakdown and the technician will only be able to determine this after it has been repaired. On completion of the job, the technician will hand over a receipt containing a detailed job description and the relevant charges along with a customer feedback form for evaluation purposes.
 
In which areas the service will be available?
 
The following areas will be covered,
 
Within One Hour Within Three Hours
Colombo 01 to Colombo 08 Colombo 09 to Colombo 15
Rajagiriya Malabe
Kotte Maharagama
Nugegoda Kottawa
Nawala Ratmalana
Dehiwala Mount Lavinia
  Borelasgamuwa
  Piliyandala
  Peliyagoda
 
 
 
In case the technician is unable to make it on time, what do I do?
 
If the technician is late, he is expected to inform the customer in advance. If no prior notice was provided, customers can dial 070-270 2700 to lodge a complaint.