mCash | Mobitel

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Customers can now conveniently pay utility bills,
local government bills, and Takeful insurance premiums and top-up their mCash accounts at any Amana Bank branch around the island.

What is mCashQR?

A convenient method for mCash Customers to do transactions by simply scanning a QR Code (Quick Response Code) through the mCash Mobile App

What are the Transactions that could be done via mCashQR?

mCash Top Up
mCash Withdrawal
Send Cash (Money)
Purchases (Payments for Goods & Services)
Bill Payments (Will be available soon)

What needs to be done before using the mCashQR?

If you are using the mCash App makes sure the App is updated to the latest version from Google Play or Apple App Store.
If you have not downloaded the mCash Mobile App you can download the latest mCash Mobile App from Google Play or Apple App Store.

Which mCash Touch Points are enabled with mCashQR

The following mCash touch points are enabled with mCashQR for the below transactions;

mCash Retailer – mCash Top Up & mCash Withdrawal (Purchases will be enabled soon)
mCash Merchant (Vendor) – Purchases (Payments for Goods & Services)
mCashQR will also be printed on Bills & Statements of mCash Bill Partners in the near future

E.g. You need to visit a mCash Retailer for mCash Top Ups & Withdrawal, mCash Merchant to purchase goods or services and then pay via mCash

How to access mCashQR in the mCash App?

Open the mCash App
Select Transaction Home
Login to the mCash App
Select mCashQR

What are the other options within mCashQR in the mCash App?

Once you select mCashQR from the main menu of the mCash App, you will see the following options;

Option	Description
Scan mCashQR	Use this option to Scan any mCashQR
My mCashQR	A unique mCashQR for you which could be used to receive cash from other users
Generate mCashQR	Using this option, you can create a unique mCashQR by inputting a value eg. Rs 500 and then be used to receive cash from other users.

My mCashQR and the mCashQR generated through Generate mCashQR could be saved directly and share via email, social media or any available sharing platform and even could be used for printing if needed.

How to select the Transaction Type using the mCashQR?

You need not specifically pre-select the transaction type to use the mCashQR, based on the mCashQR scanned the App will show available transaction types for the user such as below;

Type	Description
Customer	Send Cash (Money)
Retailer	mCash Top Up mCash Withdrawal Pay to Merchant (Purchases) – Will be available soon
Merchant	Pay to Merchant
Utility/Institute	Pay Bill

E.g. If you visit a Clothing Shop which a mCash Merchant and Scan the mCashQR you will only be given the option to select “Pay to Merchant”

How to complete the transaction after selecting the transaction type?

Once the specific transaction type is selected you will be prompted to enter the following;

mCash Pin
Transaction Amount

Once the above is typed you only need to confirm the transaction. If the transaction is successful, you will receive a successful pop up and simultaneously a SMS Confirmation.

How to identify the mCashQR?

The mCashQR will look like below

What are additional charges for using mCashQR?

There are no additional charges for using mCashQR, however existing mCash Fees & Limits will be applicable for certain transactions.

What would be the Transaction Fee and Limit to Send Cash (Money) via mCash or mCashQR?

Sending Cash via mCash is absolutely free and the maximum transaction limit per day would be Rs 25,000

What would be the Transaction Fee and Limit to Withdraw mCash via mCashQR?

Rs 20 Fee is charged for every Rs 1000 mCash Withdrawal which is the normal applicable fee for mCash Withdrawals at any location such as ATMs.

What would be the Transaction Fee & Limit for Purchases?

Making Payments for Purchases is absolutely free via mCash and the maximum transaction limit per day would be Rs 25,000

What are the charges for making Bill Payments via mCash?

All Bill Payments are free to the Customer except the below (Bill Payment Option will be available soon)

table

Where can the Customer Top Up mCash?

You can Top Up mCash directly from your Bank Account using the mCash App or by visiting the below locations;

mCash Retailers
Mobitel Branches
SLT Teleshops
Singer Outlets
Abans
Keells Outlets
Sanasa Development Bank
Lanka Bell Branches
Amana Bank

Cannot pay using mCashQR?

Check if the entered mCash PIN is correct
Check if the entered Mobile No./Account No./Policy No. is correct
Check if the entered Amount is correct and it does not exceed mCash transaction limits

What is the new service launched?

Mobitel, the National Mobile Service Provider, has partnered with Lanka Clear Brain child, JustPay©, a secure, real-time payment service, to enable Mobitel mCash customers to top up their wallet directly from their preferred Bank Account for the first time in Sri Lanka.

What is the benefit mCash customer receive from this new Service?

mCash customers can Top Up their wallets from their preferred bank account real time.

What are the banks available with this just pay service to top up mCash wallet?

Cargills Bank
Bank of Ceylon
Sampath Bank
Nations Trust Bank
LOLC Finance PLC
Commercial Leasing PLC

*** Please note that other banks which will be available with just pay, automatically be available for the mCash wallet top up service

Do I have to register for mCash before using this service?

Yes. You need to dial #111# and successfully register for the mCash service. Then download the mCash app from the Android Play Store in order to use this service.

What are the Mobile Operating Services available for this wallet top up service?

At present this option will be available with Android O/S phones only. IOS / Apple Phones will be available with the next mCash Update

What is the minimum and maximum amount I can top up via this service?

Minimum – Rs. 20.00
Maximum – Rs. 10,000 (per transaction)

Standard mCash wallet limits applicable***

How Do I add my Bank account to Top Up my wallet via Just Pay?

mCash Main Menu
Select Top Up via Bank Account
Select the Bank from the drop down menu
Enter the Nick name for the Bank you are selecting (Any name you preferred)
This entered NICK Name cannot be duplicated. (E.g.: If you are adding two BOC accounts it should be BOC1 & BOC2)
Bank Account Number
mCash PIN Number
Click Proceed
After entering bank details, your respective bank account will be charged a random amount. This amount you will be able to find out by calling the bank, SMS banking or online banking. This charged amount will be refunded back to your bank account within one working day.

After receiving the random amount go to mCash App and click on “Verify Pending Accounts”
Then your selected bank account will be displayed
Enter the random amount without space & click proceed and confirm (E.g: 22.40)
After selecting “Agree” your bank account will be added to mCash wallet

How Do I Top Up my mCash Wallet via Just Pay service?

Log In to mCash Application & go to Main Menu
Select Top Up via Bank Account
Select Top Up mCash & Select the bank
Enter the amount you wish to top up
Enter mCash PIN
Confirm the transaction
You will receive mCash top up real time and SMS will follow

How Long does it take to Top up my mCash wallet via this service?

Instantly your wallet will be top up

Are there any additional fees/charges for this service?

There is no additional fee for this service

Can I have two Bank account additions in the same device?

No, though you can have two mCash accounts log in to one device, you can have one Bank account addition per device. (Device=mobile phone)

How many times can I try the random amount?

You can try only 3 erroneous entering. After that you need to add the bank account again and go for a new random amount charging. Previous debited random amount will be credited to your bank account within one working day.

How Do I remove my added bank account?

Log in to mCash Main Menu
Click Top Up Via Bank Account
Click Remove Bank account
Select the Bank acc & remove it

If an erroneous transaction happens, where to call & Inform?

Call 7111, Mobitel Hotline with the transaction reference number

FAQ –Open University of Sri Lanka Students Online Payments via mCash

What is the new service launched with Open University of Sri Lanka?

Open University of Sri Lanka is another value addition for education institute payments via mCash. Open University of Sri Lanka students can pay their Student application fees and Student Tuition fees online via mCash.

Who are eligible to do transactions via mCash?

All Mobitel and Etisalat customers.

How can students pay their fees to Open University of Sri Lanka?

Below are the steps need to follow for students to pay their Open University Online payments via mCash.

Step 1: Visit to http://www.ou.ac.lk
Step 2: Select Apply Online.
Step 3: Fill the Application details.
Step 4: Select mCash as your payment method.
Step 5: Enter mCash account number.
Step 6: Enter PIN.
Step 7: Enter OTP. (which will be received via SMS)
Step 8: Submit the payment.

A SMS will be sent upon confirmation.

What is the maximum Amount that could be paid via mCash to Open University of Sri Lanka?

There is no specific maximum amount that could be paid to Open University of Sri Lanka, however if you are a Basic mCash Account holder the maximum transaction value per day is Rs 10,000 and if you are a Enhanced mCash Account holder the maximum transaction value per day is Rs 25,000.

What are extra charges for availing this service?

Online Payments via mCash is absolutely free of cost. Only the amount you are required to pay Open University of Sri Lanka will be deducted from the mCash Account.

How to know if the payment is successful?

After each mCash Transaction a Confirmation SMS will be sent confirming the transaction, also on the Website transaction successful message will be displayed if the transaction is successful.

Where can the Customer Top Up mCash?

Customer can Top Up mCash by visiting below or using Commercial, HNB, Sampath, Cargills, Pan Asia Online & Mobile Banking:

mCash Retailers
Mobitel Branches
SLT Teleshops
Singer
Singer Mega
Sanasa Development Banks
Lanka Bell Branches
Pay & Go Kiosk Machines
Amana Bank

Customers could download the mCash Mobile App and Top Up mCash directly from the Bank Account.

Transaction is falling, why is that?

Customer should be Registered for mCash. If not Customer should dial #111# to register for mCash free or charge.
Customer should have sufficient balance (Dial #111# & Select My Account (Option 9) or Dial #111#9# & select ‘Check Account Balance’ function under the Customer wallet).
Customer should have mCash in his/her wallet and NOT a pre-paid reload.
Customer should enter his/her correct PIN. If Customer forgot his/her PIN, Customer can visit the nearest Mobitel
Maximum Transaction Limit per day for a Basic Account Holder Is Rs. 10,000 and for an Enhanced Account its Rs. 25,000 has been exceeded.
Temporarily Technical Failure.

What should be done if the transaction is continuing to fail despite the above reasons?

If the payment continues to fail despite above reasons call Open University Hotline Dr. (Miss) Indika Bulankulama (Actg. Director of Public Information Office) on 0112881256.

What is Digital Loan via mCash?

Digital Loan via mCash is a product that enables mCash customers to obtain micro loans with a short term repayment period through LOLC finance.

What are the benefits of Digital Loan via mCash?

Faster Loan Approval
Maximum Loan Value Up to 25,000 LKR
Repayment Period Up to 6 Months
24 Hour Service
Withdrawals at 16,000+ Retailers
Withdrawals at Commercial Bank and Sampath Bank ATM’s
Automatic Standing Order Service on Re Payment

Who are allowed to obtain a Digital Loan via mCash?

Basic and Enhanced mCash customers are allowed to access this service.

How to obtain a Digital Loan via mCash?

A Digital Loan via mCash can be obtained by a mCash customer via USSD/APP by going through the following steps upon clicking on the Digital Loan option and selecting LOLC finance as the provider;

Before Applying for a Loan it is a must that the Customer should Check Eligibility for the Loan. Once the Customer is confirmed on the Eligibility for the Loan based on the maximum loan amounts the Customer can Apply for a Loan.

Check Eligibility: This is the instance where the customer is reviewed on his eligibility.

Dial #111# or Open the mCash App (Transaction Home)
Select Digital Loan from the Menu
Select LOLC Finance
Select Check Eligibility
Enter mCash PIN
Enter Customer NIC Number (V or X should also be entered)
Customer to Agree to Terms & Conditions on sharing Customer Information with LOLC Finance relating to the Mobile Number
A confirmation SMS will be sent to Customer instantly on the Eligibility.

Apply Loan: This is the instance where the customer will be applying for the loan based on the eligibility confirmation.

Dial #111# or Open the mCash App (Transaction Home)
Select Digital Loan from the Menu
Select LOLC Finance
Select Apply Loan
Select the Loan Type (Repayment Option) - 1 Month or 6 Months
Enter required Loan Amount
Agree to Loan details (Installment Value & Count) and Terms & Conditions of the Digital Loan
Enter mCash PIN
Confirmation SMS on submitting request to LOLC Finance for Loan Approval
If the Loan is approved Customer will receive a confirmation SMS stating to visit the nearest LOLC Branch along with the NIC and Billing Details to register and to sign the Loan Agreement with LOLC Finance
Upon successfully registering with LOLC Finance the approved Loan amount will be sent to the Customer mCash Account.

How can a customer check his loan outstanding and Overdue Outstanding?

Dial #111# or Open the mCash App (Transaction Home)
Select Digital Loan from the Menu
Select LOLC Finance
Select Pay My Loan
Select Check Over Due Amount

How can a customer pay his outstanding before the loan period?

Dial #111# or Open the mCash App (Transaction Home)
Select Digital Loan from the Menu
Select LOLC Finance
Select Pay My Loan
Select Pay Outstanding

Can a customer apply for a loan without checking eligibility?

No, Customer will have to pass the eligibility to apply for a loan

Can a customer request for a loan amount below the approved loan amount?

Yes, the customer can request for a loan amount below or equal to the approved loan amount but the minimum loan amount is Rs 5,000.

What is the interest rate for the digital loan obtained?

One Month: No interest rate but a 5% service and Rs 100 collection will be charged.
Six Month: 3% per month

What happens if the customer dose not settle the loan within the period?

A penalty fee will be charged for every installment delayed, and there after until a considerable amount of months LOLC will try to retrieve the amount via the balance remaining in the customers mCash Account.
If the amount cannot be recovered by the above mechanism, the LOLC recovery team will physically visit the customer location and recover the amount.

What is the penalty fee charged from LOLC?

One Month: 5% from the Outstanding
Six Month:Rs 250

How does the Customer repay the Loan Installment?

Automatically upon receiving the Loan amount to the mCash Account, a Standing Order will be created to the due date.

Will the standing order option expire?

No, the standing order will be scheduled until the loan is fully settled.

What is the correct format to enter the NIC?

Capital “V” or “X”, if the customer enters a simple “v” or “x” the request will be rejected.

Can another loan be applied while an existing loan is active?

No, another loan cannot be obtained while an existing loan is active.

What can be done with the granted loan via mCash?

Withdraw mCash
Transfer to another mCash user
Utility and Institute Payments
Pay for Shopping

Where can Customer withdraw mCash?

Commercial Bank ATMs
Sampath Bank ATMs
Mobitel Branches
SLT Teleshops
Singer Mega, Singer Plus, Singer Homes, Sisil World Showrooms
16,000 plus mCash Retailers

What are maximum Withdrawal Per Transaction Limits?

Basic Account – Rs 10,000
Enhanced Account – Rs 25,000

What are maximum Loan Disbursement Limits for mCash Account Types?

Basic Account – Rs 10,000
Enhanced Account – Rs 25,000

Is the Customer charged for Loan Withdrawal?

Standard mCash Withdrawal fees are applicable

Will the customer have to sign a loan agreement every time he applies for a loan?

No, a loan agreement signed initially is valid for 2 years. Upon the completion of 2 years, another agreement will need to be signed.

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What is the new service launched?

mCash Customers can top-up mCash wallets via Sampath Vishwa; Online and Mobile banking.

Does the existing mCash Customer needs to register/do changes from mCash end?

No, Customer does not have to do any change to mCash Account.

Does the Customer need to register from Sampath Bank end?

Yes. Customer should be a Sampath Vishwa customer ( Customer should have a Sampath Bank current/Savings account, and register for Sampath Vishwa online service.)

I’m a Sampath Bank Customer. How do I register for Sampath Vishwa?

Visit www.sampathvishwa.com to sign-up for Sampath Vishwa or walk into the nearest Sampath Bank Branch

What is the path on Sampath Vishwa to perform a mCash In transaction?

Login to Sampath Vishwa
Go to “Payments”
Select “Mobile Money” (catogery)
Select “Mobitel mCash” (payee)
Click on “Make Payment”
Enter the required information
Click on “Pay”
Enter Sampath Vishwa user ID and transaction password
Click on “Confirm”

Can Customer, Cash In for any Mobitel Number?

Yes, Customer can Cash In any mCash registered Mobitel Number.

Do I have to pay extra service charges when performing a Cash In Transaction via Sampath Vishwa?

No. This service is totally free for mCash customers.

Does Sampath Vishwa give me a separate receipt/ref number for mCash In transactions or is it the usual confirmation SMS?

Yes, You will received a SMS from mCash as well as reference number from Sampath Vishwa end. A Payment receipt can also be genereated via Sampath Vishwa.

What Are the Cash In transaction limits when transferring Money through Sampath Bank Acc?

One time Cash-In transaction limit is From Rs.1 to Rs. 5,000.

How do I contact my Sampath Bank Branch & Their opening hours?

Super branches are contactable from 8.00 am – 8.00 pm and Colombo Super branch from 7.00 am – 10.00 pm.

Other branches are contactable in the normal banking hours (for more info -http://www.sampath.lk/en/branches/locator)

Call centre is operated 24*7 via 0112 303050

If an erroneous transaction happens at when performing a Cash In , do I call Sampath Bank hotline or Mobitel hotline?

Call 7111, Mobitel Hotline with the transaction reference number

What could be the reason, If I Don’t receive mCash after transferring money from Sampath Bank Account (No SMS also)

mCash wallet limit is exceeded. E.g: If the wallet is Basic (limit is Rs.10,000) and customer has 8000 mCash Balance and he has Cash In 5,000 from Samapth Vishwa.
Customer is not a mCash Registered customer.
Incorrect mobile number

If I perform a mCash In transaction which exceed my mCash account limit, what is the process?

Transaction will be reversed to the initialy debited account on the following working day.

If I perform a mCash transaction which is to another customer’s account, what is the process?

Customer needs to call Mobitel Hotline 7111 urgently and make a complaint.
Mobitel will correct the transaction within 3 working days.

FAQ –Tutor Wizard Students Subscription Payments via mCash

What is the new service launched with Tutor Wizard?

Tutor Wizard is another value addition for education institute payments via mCash. Tutor Wizard students/customers can pay their monthly, termly and yearly subscription payments via mCash.

What is the Tutor Wizard?

Tutor Wizard is an online premier e-learning platform for students to learn about Maths, Biology, Chemistry & Physics. You can visit to their website via http://topbugeducation.com/ for more information

Who are eligible to do transactions via mCash?

All Mobitel and Etisalat customers.

How can students pay their fees to Tutor Wizard?

Below are the steps need to follow for students to pay their Tutor Wizard payments via mCash.

Step 1: Dial #111# and register for mCash.
Step 2: Register for mCash using the given instructions.
Step 3: Visit and Log into Tutor Wizard website via http://topbugeducation.com/
Step 4: Log into your Tutor Wizard student account.
Step 5: Select your subject.
Step 6: Select mCash as your payment method.
Step 7: Enter the phone number in which the student register for mCash.
Step 8: Enter PIN number.
Step 9: Enter OTP number.

You will receive a confirmation message via SMS including the transaction details.

What is the maximum Amount I can reload and do the transactions per day?

Customer Account	Basic Account	Rs. 10,000
	Enhanced Account	Rs. 25,000

How do I register for mCash to do the payment?

Simply dial #111# and follow the steps to register for mCash. Registering for mCash is absolutely free.

Will customers be charged extra for this service?

There will not be any service charges for this payment.

How do customers increase the mCash balance in the mCash Account?

You could simply walk in to any Mobitel Branch / SLT / Singer mega / Abans and top up your mCash Account or use our any of our mobile banking facilities.

How will the customer know if the transaction is successful?

After the transaction is successful the customer will receive a SMS confirmation.

Transaction is falling, why is that?

Customer should be Registered for mCash
Customer should have sufficient balance (Dial #111# & Select My Account (Option 9) or Dial #111#9# & select ‘Check Account Balance’ function under the Customer wallet).
Customer should have mCash in his/her wallet and NOT a pre-paid reload.
Customer should enter his/her correct PIN. If Customer forgot his/her PIN, Customer can visit the nearest Mobitel Branch or Customer can send a written request (Scanned Letter with the signature) via e-mail info@mobitel.lk - or Fax - 0112330396.
Maximum Transaction Limit per day for a Basic Account Holder Is Rs. 10,000 and for an Enhanced Account its Rs. 25,000 has been exceeded.
Temporarily Technical Failure.

What should be done if the transaction is continuing to fail despite the above reasons?

If the payment continues to fail call the Tutor Wizard hotline on 0112 577 587 and Mr. Riswan on 0716634381 for more information.

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Ceylinco General Insurance Premium Payments

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mTicketing Train Ticket Payments

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Voucher.lk Payments

tickets.lk Payments

Coop Insurance Payments

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eChannelling Payments

LOLC Life Assurance Premiums

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Airtel Payments

What is the new service launched?

Customers can conveniently do their Airtel Reloads & Bill payments with mCash service.

Can Customer pay for the Data connections as well?

Customers can pay both the Voice & data connections via mCash.

How long will it take to update my payment?

The payment will get updated real time & customer will get a SMS confirmation.

Do I have to pay extra service charges when doing my payment via mCash?

No there is no additional charge.

Does Airtel give me a separate receipt for mCash transactions?

No, but the SMS confirmation will be sent form Airtel & payment information will be mentioned on Post paid bills.

What are the transaction limits for Airtel payment?

From a Basic Account Rs. 10,000 & from an Enhanced Account Rs. 25,000. There is no restriction for the transactions done at touch points.

Can I do my payments on weekends / Poya days / Public Holidays?

mCash service is 24*7 therefore the payments can be done at any time

If an erroneous transaction happens, do I Call Airtel Hotline or Mobitel hotline?

Call 7111, Mobitel Hotline with the transaction reference number

Central Finance Leasing Payments

What is the new service launched?

Customers can conveniently pay their Central Finance Leasing payments with mCash service.

Does the Customer need to be a Mobitel customer to perform a Central Finance Leasing Payment?

If the customer is performing the transaction from customer mCash wallet, customer need to be a Mobitel customer or Etisalat Customer. If not transaction can be performed at any of mCash touch point.

How long will it take to update my payment?

The payment will get updated real time & customer will get a SMS confirmation.

Do I have to pay extra service charges when paying my Central Finance Leasing payment via mCash?

No there is no additional charge.

Does Central Finance give me a separate receipt for mCash transactions?

Yes, Central Finance will issue a print receipt & it will be sent via post

Are the transaction limits for Central Finance Leasing Insurance payment?

From a Basic Account Rs. 10,000 & from an Enhanced Account Rs. 25,000. There is no restriction for the transactions done at touch points.

Can I do my Insurance payments on weekends / Poya days / Public Holidays?

mCash service is 24*7 therefore the payments can be done at any time

If an erroneous transaction happens, do I Call Central Finance Hotline or Mobitel hotline?

Call 7111, Mobitel Hotline with the transaction reference number

UAL General Insurance Payments

What is the new service launched?

Customers can conveniently pay their Union Assurance General Insurance payments with mCash service.

Does the Customer need to be a Mobitel customer to perform a union Assurance General Insurance Payment?

If the customer is performing the transaction from customer mCash wallet, customer need to be a Mobitel customer or Etisalat Customer. If not transaction can be performed at any of mCash touch point.

How long will it take to update my payment?

The payment will get updated real time & customer will get a SMS confirmation.

Do I have to pay extra service charges when paying my Union Assurance General Insurance payment via mCash?

No there is no additional charge.

Does Union Assurance give me a separate receipt for mCash transactions?

Yes, Union Assurance will issue a print receipt & it will be sent via post

Are the transaction limits for Union Assurance General Insurance payment?

From a Basic Account Rs. 10,000 & from an Enhanced Account Rs. 25,000. There is no restriction for the transactions done at touch points.

Can I do my Insurance payments on weekends / Poya days / Public Holidays?

mCash service is 24*7 therefore the payments can be done at any time

If an erroneous transaction happens, do I Union Assurance General Hotline or Mobitel hotline?

Call 7111, Mobitel Hotline with the transaction reference number

Utility Payments

FAQ's

What are the Utility Companies the customer can pay bills with mCash to?
Ceylon Electricty Board
Mobitel (Pvt) Ltd
Sri Lanka Telecom
Lanka Electricity Company (Pvt) Ltd
National Water Supply & Drainage Board
Lanka Broadband Networks
How to do a transaction?
- If payment is to be done through customer’s own mCash Account,
  Dial #111#
- Select Utility Payments
- Select the Utility Company you require to make the payment to
- Enter PIN
- Enter Phone Number/Account Number accordingly
- Enter Amount
- Confirm Transaction
- If payment is to be done through a mCash retailer/Mobitel location,
  Visit the nearest mCash retailer
- Inform retailer you need to pay Utility Bill(s) and through mCash
- Inform Phone Number/Account Number accordingly
- Inform Amount that needs to be settled
- Hand over physical cash to retailer
Does the customer need to be a mCash registered customer to pay a Utility Bill through mCash?
Not necessary if customer makes the payment through a retailer. (But if customer pays through their own mCash account, they need to be a mCash registered customer)
What is the minimum transaction limit for a basic mCash account user per transaction?
Rs 20/-
What is the maximum transaction limit for a basic mCash account user per transaction & per day?
Rs. 10,000/-
What is the minimum transaction limit for an Enhanced mCash account user per transaction?
Rs 20/-
What is the maximum transaction limit for an enhanced mCash account user per transaction & per day?
Rs. 25,000/-
How to Top-up your mCash account (Cash-In) ?
You could simply walk in to any mCash Retailer or Mobitel Branch / Singer Mega / SLT to Top Up your mCash Account
You could top up your mCash Account via USSD banking offered by Commercial Bank
You could ask a friend and family member to send money to your mCash Account
Transaction is failing, why is that?
Customer should be Registered for mCash and should have sufficient balance (‘Check Account Balance’ function under the Customer wallet)
Customer should enter his/her correct PIN
Maximum Transaction Limit per day for a Basic Account holder Is Rs 10,000/- and for an Enhanced Account its Rs 25,000/-

Online Payments

FAQ's

What is meant by Online Payment through mCash?
You can now shop online to purchase various goods and services from Online Merchants and pay using mCash.
How to increase mCash balance in the mCash Account?
You could simply walk in to any mCash Retail Point or Mobitel Branch / Singer Mega / SLT to Top Up your mCash Account. Or you could ask a friend and family member to P2P Transfer some money to you.
How do I make an Online payment using mCash?
You need to have mCash in your Mobile, so Top Up at any mCash Retail Point / Mobitel Branch / Singer Mega / SLT.
- Step 01 – Visit the Merchant’s Website (eg: www.mystore.lk)
- Step 02 - Shop Online and proceed to the Check Out page
- Step 03 - Select mCash as the payment option
- Step 04 - Enter you Mobile Number and mCash PIN
- Step 05 – Enter the 5 digit code (OTP) received via SMS
- Step 06 – Confirm the Payment
- Step 07 - You will receive an SMS confirming the transaction
Thereafter you could contact the Merchant on their hotline with regard to receiving your goods/services.
Transaction is failing, why is that?
- Insufficient Balance
Customer should be Registered for mCash and should have sufficient balance (‘Check Account Balance’ function under the Customer wallet)
- Incorrect PIN or OTP (5 digit code)
Customer should enter the correct PIN on the IPG login page and then correctly enter the OTP (5 digit code) received via SMS to his/her phone.
- Internet Connection
Customer should be connected to the internet and should use a suitable browser
- Transaction Limit
Maximum Transaction Limit per day for a Basic Account holder Is Rs 10,000 and for an Enhanced Account its Rs 25,000.

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Mobitel introduces mCash as a mobile app for your Android and Apple Smart Phones. Enjoy the smart and the convenient way to do all your Utility and Insurance Payments in a flash. Stay updated on the latest Promotions, and make purchases at Merchants through the App. mCash Mobile App is a Simple, secure and instant solution

QR Code

Customers can now conveniently make all their bill payments including Utility and Insurance payments at Pay & Go Kiosk machines located at over 200+ locations.

Utility and Insurance payments are powered by mCash

Name (Kiosk Location)	Address
Asiri Medical Hospital	No.181 Kirula Rd, Colombo 05
Ceylon Transport Board	Kirula Rd, Colombo 05
Police Station Narahenpita	Narahenpita, Colombo 05
Continental Insurance	79 C W W Kannangara Mawatha, Colombo 07
UDA Racecourse (out)	Philip Gunewardena Maw,Colombo 07
Liberty Plaza	R.A. De Mel Mawatha, Colombo 03
Salaka Senkada	No. 466, Union Place Colombo 02
Army Hospital	Army Hospital, Narahenpita, Colombo 05
Army Hospital Canteen	Army Hospital, Narahenpita, Colombo 05
Asiri Surgical Hospital	No.21, Kirimandala Mawatha, Colombo 05
Police Hospital	No.20 Old Nawala Rd, Colombo 05
Department of Motor Traffic	No. 341, Alvitigala Mawatha, Colombo 05.
Police Transport Division	Baseline, Narahenpita
Bastian Mawatha Bus Station 1	Gunasinghepura Bus Stand, Colombo 11
Bastian Mawatha Bus Station 2	Gunasinghepura Bus Stand, Colombo 11
Central Bus Stand 1	CTB, Pettah, Colombo 11
Central Bus Stand 2	CTB, Pettah, Colombo 11
Department of Labour	Narahenpita, Colombo 05
Vocational Training Authority	354/2 Nipunatha Piyasa,Elvitigala Mawatha
Anti-Malaria Campaign	No: 555/5 , 3rd Floor, Public Health Building, Narahenpita
Police Park	Thimbirigasyaya
Police Sport Club	High-Level Road, Thibirigasyaya
Department of Irrigation	230, Baudhaloka Mawatha, Colombo 07"
Prime Minister Security Division	Jawatte road, Colombo 05
Lady Ridgeway Hospital OPD	Dr. Denister De Silva Mawatha, Colombo 08
Lady Ridgeway Hospital Lobby	Dr. Denister De Silva Mawatha, Colombo 08
SLIDA	28/10, Malalasekara Mawatha, Colombo 7
Army Camp 142 Brigade	Wickramaratne Mawatha, Kohuwala
National Cancer Hospital Canteen	National Cancer Institute, Maharagama
National Cancer Hospital Children Ward (Out)	National Cancer Institute, Maharagama
CIDA	Wijerama mawatha, Colombo 07
PSD	Presidential Secretariat Galle Face, Colombo 1
Colombo Municipal Council	Town Hall, Colombo 07
Crime Record Division	Maitland Pl, Colombo 07
80 Club Colombo	#25, Independence Ave, Colombo 07
Shine a Pharma	#118B, FIFE Road, Colombo 05
Medimax Pharmacy	#45, High Level Road, Kirulapone, Colombo 05
Aache Food Centre	#44, Hampden Lane, Wellawatte, Colombo 06
Harcourts Punchi Borella	148,E.W.Perera Mw, Punchi Borella.
Harcourts Wardplace	16A, Ward Place, Colombo 07
Buddika Stationary	University of Colombo Management Faculty Book Shop
Asiri Central Hospital	No: 114,, Norris Canal Rd, Colombo 10
Fashion Bug Borella	No. 1028 Maradana Road Borella
CASL	30A Malalasekhara Rd, Colombo 07
Bureau of Foreign Employment	234 Denzil Kobbekaduwa Mawatha Koswatta,Battaramulla
RDA	No: 216. Denzil Kobbekaduwa Mawatha
National Hospital OPD	The National Hospital of Sri Lanka,Colombo 10
National Hospital OPD Pharmacy	The National Hospital of Sri Lanka,Colombo 10
National Hospital Accidents	The National Hospital of Sri Lanka,Colombo 10
National Hospital Cardiology	The National Hospital of Sri Lanka,Colombo 10
National Hospital Doctors Cafeteria	The National Hospital of Sri Lanka,Colombo 10
Eye Hospital OPD	Baddegama Wimalawansa Thero Mawatha, Colombo 10
BMICH	Bauddhaloka Mawatha, Colombo 07
Harcourts Rajagiriya	586, Nawala Road, Rajagiriya
Harcourts Dehiwala	14, Station Road, Dehiwala.
Harcourts Hill Street	91, Hill Street, Dehiwala.
Harcourts Nawinna	446, Highlevel Road, Nawinna, Maharagama
BMICH Canteen	Bauddhaloka Mawatha, Colombo 07
ITN	ITN, Wickramasinghe Pura, Sri Jayawardenepura Kotte
DFCC Bank	73, W A D Ramanayake MawathaColombo 2
Advanced TechnoLogical Institute	No.42 Rodrigo Place, Colombo 15
NLB	Mudalige Mawatha, Colombo 01
Army Camp Malay Street	Malay Street, Colombo 02
Harcourts Battaramulla	150, Main Street, Battaramulla.
Harcourts Grandpass	413, Grandpass Road, Colombo 14.
Fashion Bug Wattala	No. 359 Negombo Road Wattala
Hutch Head Office	No. 234, Galle Road, Colombo 04
Durdans Hospital	No. 3 Alfred Pl, Colombo 03
Ministry of Education	Isurupaya, Pelawatta, Battaramulla,
Hemas Hospital Thalawathugoda	647/2A Pannipitiya Rd, Thalawathugoda
Ministry of Finance	Lotus Road, Colombo 1
Fashion Bug Nugegoda	High Level Road Nugegoda
Ananda College	Colombo 10, Sri Lanka
Colombo Traffic Headquarters	Colombo 11, Sri Lanka
Police Communication Unit	Mirihana, Nugegoda
Police Station Mirihana	373/10 Old Kottawa Road, Mirihana, Nugegoda
Mahawelli Authority	500,T.B. Jaya Mawatha, Colombo 10.
Ministry of Provincial Councils	330, Dr. Colvin R.de Silva Mawatha. Union Place
Police CID	Colombo 01, Sri Lanka
Ministry of Fisheries	Sevana Mawatha, Colombo 10
UDA Sethsiripaya 1	Urban Development Authority, Sethsiripaya, Battaramulla
UDA Sethsiripaya 2	Urban Development Authority, Sethsiripaya, Battaramulla
UDA Sethsiripaya Stage 2	Sethsiripaya, Battaramulla
Army Camp Mattegoda	Mattegoda, Kottawa
Fashion Bug Katubedda	241 1/1, Moratuwa
P&R Family Super	No.33, Bandaranayaka Mawatha, Katubedda, Moratuwa
Neville Fernando Hospital	Millennium Drive, off Chandrika Kumaratunga Mawatha, Malabe
Kalubowila Doctors Cafeteria	B229 Hospital Rd, Dehiwala-Mount Lavinia
Kalubowila Hospital OPD	B229 Hospital Rd, Dehiwala-Mount Lavinia
UDA Racecourse (in)	Urban Development, Authority, Reid Avenue, Colombo 07
MAS Bodyline	Ratnapura Road, Gurugoda, Horana
MAS Linea Aqua	Thanahenpitiya Estate, Giridara,Kapugoda
Quantum Clothing Lanka	Millewa, Moragahahena, Horana
SJ General Hospital OPD 1	Thalapathpitiya, Nugegoda
SJ General Hospital OPD 2	Thalapathpitiya, Nugegoda
SJ General Hospital Canteen	Thalapathpitiya, Nugegoda
Ceylinco Insurance Head Office	69, Janadhipathi Maw, Colombo 01
Vibrant Juice Hut	No.13, De Fonseka Place,Colombo 04
UDA Dutch Hospital Stage 1	Dutch Hospital, Fort, Colombo 01
Sihara Bookshop	9B/75/6, National Housing Scheme, Mattegoda
Galaxy Marketing	No: 207/6A, Meeraniya Street, Colombo 12
Creative Marketing	No.1, Parakrama Mawatha, Negombo Road, Peliyagoda.
MAS Slimline	134, Kuliyapitiya Road, Pannala
Gajaba Regiment	Saliyapura Camp, Anuradhapura
NC Provincial Council	Dharmapala Mawatha, Anuradhapura
Polonnaruwa General Hospital	Maradankadawala Highway, Polonnaruwa
Family Super Anuradhapura	Maithripala Senanayake Mawatha, Anuradhapura
Family Super Alankulama	Maithripala Senanayake Mawatha, Anuradhapura
Anuradhapura Teaching Hospital	Harischandra Mawatha, Anuradhapura
The Print Shop and Stationery	#24/C, Tharaka Mahal, Main Street, Hanwella
UDA Dutch Hospital Stage 2	Dutch Hospital, Fort, Colombo 01
SJ University Science Faculty	University of Sri Jayawardenepura
SLIIT	SLIIT, Malabe, Sri Lanka
CECB	No.415 Bauddhaloka Mawatha, Colombo 07
Colombo Public Library	15 Sir Marcus Fernando Mawatha, Colombo 7
MAS Silueta	Biyagama, Kaduwela
Chef Food City Pittugala	153/C1, Pittugala Junction, Malabe
Chef Food City Arangala	457, Arangala, Hokandara North, Malabe
Best Food City	104/1, New Kandy Road, Kothalawela, Kaduwela
Sky Lights Cinema & Restaurant	#26/4, Metro Central,Aturugiriya Rd, Malabe
Lucky Super Foodcity	335/3, Colombo Rd, Jalthara, Ranala
Ministry of Public Administration	Independance Square, Colombo 07
Police Headquarters	Colombo 01, Sri Lanka
Aluthmaha Kade	#93/Dambulla Road, Dehelgamuwa, Ibbagamuwa
Chandra Food City Pelmadulla	No.40, Rakwana Road, Pelmadulla
Chandra Food City Godakawela	#108, Main Street, Godakawela
Defence Headquarters	Akuregoda Road, Pelawatta,Battaramulla
DPMC Assetline Leasing	120, 120A, Pannipitiya Road,Battaramulla
Army Cantonment Panagoda 1	Army Cantonment, Panagoda, Homagama
Army Cantonment Panagoda 2	Army Cantonment, Panagoda, Homagama
Army Cantonment Panagoda 4	Army Cantonment, Panagoda, Homagama
Homagama Base Hospital OPD	Base Hospital, Homagama
Army Artillery Regiment	Artillery Camp, Godagama Road, Habarakada
Nawaloka Hospital	23, Deshamanya H K Dharmadasa Mawatha, Colombo 02
Cybergate	69/1 Soratga mawatha,Gangodawila, Nugegoda
Pasilta Graphics	No: 26, Old Kesbawa Road, Gangodawila, Nugegoda.
New Dasun Enterprise	No: 631, Bangalawa Junction, Pitakotte
Fashion Bug Maharagama	No. 126 High Level Road, Maharagama
Castle Street Hospital	Castle Street, Colombo 08
De Soysa Hospital	Kynsey Road, Colombo 08
Ceylon Petroleum Storage Terminals Canteen	Kollonnawa, Wellampitiya.
Ceylon Petroleum Storage Terminals Entrance	Kollonnawa, Wellampitiya.
Ceylon Petroleum Corporation Head Office	CEYPETCO - NIWASA, 609 Dr Danister De Silva Mawatha, Colombo 09
Ministry of Defence	15/5, Baladaksha Mawatha, Colombo 03
Firstsource Dialog Solutions	234, Vauxhall St, Colombo 02
Medical Supplies Division	357 Ven Baddegama Wimalawansa Mawatha, Colombo
State Engineering Corporation	No. 130, W.A.D. Ramanayake Mawatha, Colombo 02
Golden Key Hospital	1175/A, Kotte Road, Rajagiriya
Colombo DIG Office	Colombo 11, Sri Lanka
DPMC HPC	No 75, Hyde Park Corner, Colombo 02
DPMC Ranna Factory	Ittagalawatta, Kahandawa South, Ranna
Wijesiri Stores	No. 53, Balapitiya
Elpitiya Bus Stand	Elpitiya City
Galle Bus Stand	Galle City
City Center Complex	#59, Sea Streat, Colombo 11
SLT Fort	Fort, Colombo 01
SLT Teleshop WTC	01-08, West Block, WTC, Echelon Square, Colombo 01
Mobitel WTC	Level 3, East Block, WTC, Echelon Square, Colombo 01
Mobitel Head Office	108, W.A.D Ramanayake Mawatha, Colombo 02
Mobitel Liberty Plaza	1st Floor, Liberty Plaza, Colombo 03
Department of Elections	P.O. Box 02, Sarana Mawatha, Rajagiriya
Geological Survey & Mines Bureau	No: 569,, Epitamulla Rd, Sri Jayawardenepura Kotte
SLT Teleshop Kotte	115/2, Main Street, Battaramulla
SLT Kotte RTOM	Kotte Road, Kotte
SLT Teleshop Nugegoda	High Level Road, Nugegoda
SLT Teleshop Maradana	Maradana Road, Colombo 08
SLT Teleshop Slave Island	17, Deshamanya H.K. Dharmadasa Mawatha, Colombo 02
SLT Teleshop Havelock Town	Dickmon's Road, Colombo 05
Department of Pensions	Maligawatta, Colombo 10
TRC	No. 276, Elvitigala Mawatha, Colombo 08
Family Super Mount Lavinia	253 Galle Rd, Dehiwala-Mount Lavinia
RDB Bank	No. 933, Kandy Road, Wedamulla, Kelaniya
SriLankan Airlines	Katunayake, Sri Lanka
SDB Bank Head Office	No. 12, Edmonton Rd, Colombo 06
One2One Marketing	131B, Gongawela Road, Matale
Rathnayake Super	164, Kuda Rathwatta Mawatha, Dodamwala, Kandy
Reema Travels&Tours	46/1, Abdul Hameed Street, Colombo 12
Daily Food City	No: 26, Aadiapatham Road, Kokuvil East, Jaffna
Alpha Mixture	No 140 Parameshwara JunctionThirunelvely
Naval Headquarters General Mess	Colombo 01, Sri Lanka
Naval Headquarters Welfare Office	Colombo 01, Sri Lanka
Ministry of Industry & Commerce	No. 73/1, Galle Road, Colombo 03
Navy General Hospital	Welisara
Naval Complex Welisara 1	Welisara
Kalubowila Conference Hall_New	B229 Hospital Rd, Dehiwala-Mount Lavinia
Dammika Stores	1/17, Padiliyathuduwa Road, Hunipitiya, Wattala
Manjari (New)	No. 136 S de S Jayasinghe Mw, Nugegoda
Hemas Hospital Wattala (new)	389 Negombo-Colombo Main Rd, Wattala
Ministry of Health	385, Wimalawansa Thero Mawatha, Colombo 10
University of Moratuwa	Bandaranayake Mawatha, Katubedda, Moratuwa
National Zoological Gardens	Anagarika Dharmapala Mawatha Dehiwala
Kiyaso Food City	No 101 Main Street, Bogawantalawa
Navy Camp Galle	Nipuna Sri Lanka Navy, Galle
Kalutara District Secretariat	Gregory Rd, Kalutara
Kalutara General Hospital	General Hospital Kalutara
Horana Base Hospital	Hospital Ln, Horana
Karapitiya Teaching Hospital 1	Hirimbura Cross Rd, Galle
Karapitiya Teaching Hospital 2	Hirimbura Cross Rd, Galle
MAS Intimates Koggala	FTZ, Koggala, Habaraduwa, Koggala
Asiri Hospital Galle	Wakwella Road, Galle
Panadura Base Hospital	Panadura, Sri Lanka
Navy Camp Magalle	Magalle, Galle
Suhurupaya Passport Office	Sri Subhuthipura Road, Battaramulla
Colombo Port	Colombo 01, Sri Lanka
Naval Complex Welisara 2	Welisara
STF Kalutara	Special Task Force, Katukurunda, Kalutara
Police College Kalutara	North Kalutara, Kalutara
MAS Unichela	No.124, Horana Road, Panadura
Kurunegala General Hospital	Colombo Road, Kurunegala
Suhurupaya Main Building	Suhurupaya, Sri Subhuthipura Road, Battaramulla
Kotelawala Defence University	Kandawala Road, Ratmalana
Lanka Communication Centre	No. 49, Mawella Road, Pethiyagoda, Kelaniya
Department of Motor Traffic Werahera	Department of Motor Traffic Rd, Boralesgamuwa
Army Camp Maradana	Colombo 10
Naval Base Trincomalee	Sri Lanka Navy, Trincomalee
Lanka Hospitals	No. 578 Elvitigala Mawatha,Colombo 05
Gampaha General Hospital	Ja Ela-Ekala-Gampaha-Yakkala Hwy,Gampaha
Dehiwala Mount Lavinia Municipal Council	Galle Road, Dehiwala-Mount Lavinia
Dental Institute	Colombo 07, Sri Lanka
University of Colombo Faculty of Arts	Kumaratunga Munidasa Mawatha,Colombo 07
University of Colombo College House	Kumaratunga Munidasa Mawatha, Colombo 07
Piyadasa Agro Chemicals	New Road Junction, Padalangala
Department of Examinations	Pannipitiya Rd, Sri Jayawardenepura Kotte
Civil Security Department HQ	No:23, Station Road, Colombo 04
STF Head Office	No.223, Bauddhaloka Mawatha, Colombo 07
Hirdaramani Kahathuduwa	Kahathuduwa,Sri Lanka
Orel IT	Nawinna Rd, Maharagama
SLAF Headquarters	Kumaran Rathnam Road, Colombo 02
SLAF Station Welfare Shop	Kumaran Rathnam Road,Colombo 02
SLAF Guwanpura Family Quarters	No.20, Gothami Road, Colombo 08
SLAF Guwanpura FQ Hospital	No.20,Gothami Road,Colombo 08
NSBM Green University	NSBM Green University TownMahenwaththa, Pitipana,Homagama
Laugfs Havelock	No. 252, Havelock Place,Colombo 05
Laugfs Wellawatta	No. 351, Galle Road, Colombo 06
Laugfs Kohuwala	No. 17, Sunethradevi Mawatha,Kohuwala
Laugfs Kottawa	No. 364/10, High Level Road,Kottawa
Ceylon Fine Gems	No. 93 Chinafort Road, Chinafort, Beruwela
Bandara Cellular	Bus Stand , Dehiatthakandiya
Amma Food City	No.331, Sea Street, Colombo 11
Hirdaramani Kuruwita	Colombo Road, Kuruwita
Hirdaramani Avissawella	Kudagama Road, Avissawella
Rathnapura General Hospital	Colombo Road, Rathnapura
MAS Active Kilinochchi	#02, University RD, Ariviyal Nagar, Kilinochchi, Sri Lanka
MAS Intimates Vidiyal	Ariviyal Nagar, Kilinochchi
Express Net Cafe	346, Medalanda, Dompe
Indra Supermarket	Cross Junction, Alubomulla,Panadura
Matara General Hospital	District General Hospital Matara
Nanayakkara Bookshop	No.06, Main Street, Hingurana
Kandy Teaching Hospital	William Gopallawa Mawatha, Kandy
Sinhaputhra Finance HO	No:11, Hill Street, Kandy
Visva Trust Holdings	No. 96, Balagolla, Kengalla
Rajarata University	Mihintale, Sri Lanka
Commercial Credit Head Office	No. 45, Dharmapala Mawatha, Colombo 07
Peradeniya Teaching Hospital	Teaching Hospital Peradeniya
MAS Intimates Ratmalana	7Th Lane, Off Borupana Rd, Kandawala Estate, Ratmalana
Harcourts Wellawatta	442/A, Galle Road, Colombo
Navalanka Super City	#50, Anagarika Dharmapala Mawatha, Dehiwala
Hirdaramani Mercury	Kudagama Road, Avissawella
Muwadora Housing Scheme	Fergusson’s Road, Grandpass, Colombo 14
MAS Intimates Thurulie	MAS Fabric Park,Kurunegala Road, Thulhiriya
MAS Intimates Casual Line	BOI Zone, Mawathagama
Trincomalee General Hospital	Hospital Ln, Trincomalee
Naval Base Academy Trincomalee	Sri Lanka Navy, Trincomalee
SLAF Trincomalee	China Bay, Trincomalee
Naval Base New Dockyard Trincomalee	Sri Lanka Navy, Trincomalee
Harcourts Castle Street	Castle Street, Colombo
SLAF Ratmalana	Ratmalana, Dehiwala-Mount Lavinia
Esoft Metro Campus	No. 182, Galle Road, Colombo 04
SLT Ratmalana	Galle Road, Ratmalana
DS Mobile Centre	Bar Junction, Udugama, Galle
VirtusaPolaris	752 Dr Danister De Silva Mawatha,Colombo 09
Hirdaramani Agalawatta	Nagoda - Bellapitiya Road,Matugama
Rathnayaka Auto Mart	191/2, Boloda, Bandaragama
Mobitel BIA Arrival	Canada Friendship Road,Katunayake
MAS Bodyline Pimbura	Pimbura, Agalawatta
MAS Bodyline Kekulandala	Kekulandala, Agalawatta
SLT Wattala	Old Negombo Rd, Wattala
Mobitel Kandy City Centre	No 5, Dalada Weediya, Kandy
MAS Intimates Linea Clothing	Pallekele
MAS Intimates Linea Clothing 2	Pallekele
New Kavithas	No. 36, Pothgul Vihara Mawatha, Ratnapura
Mobitel Rathnapura	No 227, Main Street, Rathnapura
Ikman.lk Head Office	No. 525 Union Place, Colombo 02
SLT Teleshop Mattakkuliya	No.419, Aluth Mawatha Road, Colombo 15.
SLT Teleshop Maradana Drive Through Pay	Maradana Road, Colombo 08
Sitheek Travels	No.144, Ampara Road, Samanthurai
University of Kelaniya	Dalugama, Kelaniya
Laugfs Petrol Station Bandaragama	Laugfs Petrol Station,Bandaragama
Mobitel IOT	Duplication Road
Kuliyapitiya Base Hospital	Kuliyapitiya
SLT Teleshop Ja-Ela	Negombo Road,Ja-ela
SLAF Katunayake	Air Force Base, Katunayake
SLAF Ekala	Air Force Trade Training School,Ekala
Smart Shirts	BOI, Katunayake
Sakya Academy	10250, Pietersz Pl, Nugegoda
Maliban Textiles	Industrial Zone, Dehiattakandiya
Smart Phone Planet	No. 372, Kadawatha Road,Ganemulla
Tharanga Com	No.48,Rest House Road, Gampaha
SLT BMICH	BMICH, Bauddhaloka Mawatha,Colombo 07
SLT Teleshop Maharagama	Highlevel Road, Maharagama
SLT Teleshop Mount Lavinia	No. 6A, Hotel Road, Mount Lavinia
BOC Nugegoda	No: 174, High Level Road, Nugegoda
BOC Maharagama	No: 88, High Level Road, Maharagama
BOC Piliyandala	No: 58, Moratuwa Road, Piliyandala
Mobitel Batticaloa	No. 39/4, Central Road, Batticaloa
Shastel Lanka	Main Street, Sainthamaruthu
SLT Teleshop Kaduwela	Malabe Road, Kaduwela
SLT Teleshop Biyagama	Samurdhi Mawatha, Biyagama
SLT Teleshop Homagama	Highlevel Road, Homagama
SLT Teleshop Piliyandala	No.60, Saranapala MawathaPiliyandala
Mobitel Anuradhapura	213/7 Maithripala Senanayake Mawatha, Anuradhapura
Expolanka	245/50, Avissawella Road, Wellampitiya
ITUM	University of Moratuwa, Diyagama, Homagama
Inland Revenue Department	Sir Chittampalam A Gardiner Mawatha, Colombo 02
Ceypetco Petrol Station Welisara	SRB Trades, No 305/A, NegamboRoad, Welisara, Ragama
Fax Center Pettah	No:223/1, 2nd Cross Street, Pettah
HNB Head Office Lobby	No.479, T B Jayah Mawatha, Colombo 10
HNB Head Office Canteen	No.479, T B Jayah Mawatha, Colombo 10
Pearl of Asia	No 338, T B Jayah Mawatha,Colombo 10
Hela Bojun	No:25,Labuduwa Sri Damma Mawatta, Peradeniya
Balapitiya Base Hospital	Colombo - Galle Main Rd, Balapitiya
Laugfs Kolonnawa	No. 228, Dematagoda Road, Kolonnawa
Laugfs Katubedda	No.164/3/AB, Soyza PuraFlats, Moratuwa
Mobitel Kurunegala	No.183C, Colombo Rd,Kurunegala
Laugfs Biyagama	No.48/7,New KandyRoad, Biyagama
Laugfs Kaduwela	No.475/1B,Avissawella Rd,Kaduwela
Laugfs Boralesgamuwa	No.432, Colombo Road,Boralesgamuwa
Wasana Bakers	Wasana Bakers, Ratiyala, Govinna
Lanka Hospitals 2	No. 578, Elvitigala Mawatha,Colombo 05
Hirdaramani Maharagama	No.143,Dehiwala Rd, Maharagama
Laugfs Hokandara	No.194/8, Hokandara South,Hokandara
Laugfs Maththegoda	No.193/20H, Maththegoda
Laugfs Kandana	Negombo Road, Kandana
The Best Phone Cafe	No. 2, Kimbulapitiya Road, Negombo
Laugfs Kiribathgoda	No. 60, Kandy Road,Kiribathgoda
Laugfs Enderamulla	No.291/1c, Enderamulla, Wattala
Akvil Communication	No.393, Kahanda Modara Junction, Thissa Road, Ranna
Mobitel Matara	No. 15, LGJ Building, Beach Road, Matara
Sepali Trade Centre	No 21, Main Street, Thalathuoya
Laugfs Moratuwa	No 6, Old Galle Road, Moratuwa
Open University 1	OUSL, Nawala, Nugegoda
Open University 2	OUSL, Nawala, Nugegoda
Nirangana Trade Centre	No.23, Ambanella Rd, Nildandahinna
Shabi Lanka Pharmacy	No.84/A, Good Shed Road, Ratnapura
DFCC City Office	73/5, Galle Road, Colombo 03
Ragama Teaching Hospital	Ragama North TeachingHospital, Ragama.
Star Garments	Ring Road 2, IPZ, Katunayake
AV Flower Shop	No.37, Sea Street, Colombo 11
Tulip Multi Center	Moraketiya Rd, Embilipitiya
Hirdaramani Garments Katunayake	Ring Road 2, KEPZ Rd, Katunayake
Hirdaramani Mercury Katunayake	Ring Road 2, KEPZ Rd, Katunayake
Aparekka Communication	Thunmanhandiya, Radawana
Army Cantonment Panagoda Welfare Shop	Army Cantonment, Panagoda,Homagama
Peradeniya Childrens Hospital	Sirimavo Bandaranayake Specialized Childrens' Hospital, Peradeniya
SAGT	P.O Box 141, Colombo 01
Jayasinghe Stores	10/14, Colombo Road, Marawila
German Technical Institute	No. 582 Galle Rd, Moratuwa
Apsara Power House	No: 119B, Kelanithissa Mw Junction, Wanawasala, Kelaniya
Nethram Food City	No. 707, Ahamparam Street,Murugapury, Trincomalee
Commando Regiment Ganemulla	Regimental Centre, Kadawatha Road, Ganemulla
SLT Teleshop Kiribathgoda	No. 94,Udeshi City Building Makola Road Kiribathgoda
Jinnah Bakers	No 05,Main Street,Gelioya
Brandix Koggala	EPZ, Habaraduwa, Koggala
Rupavahini Corporation	PO Box 2204, Independence Square, Colombo 07
Department of Gov Printing	Dr. Danister De Silva Mawatha,Colombo 08
Akbar Brothers Building	No. 334, T. B. Jayah Mawatha,Colombo 10
Laugfs Koswatta	No. 316, New Kandy Road,Thalangama North, Battaramulla
CINEC	Millennium Drive, IT Park, Malabe
MAS Active Linea Intimo	89A,Biyagama EPZ,Walgama, Malwana
Kodithuwakku Super	No.390, Walawwa Junction, Highlevel Road, Homagama
Ampara General Hospital	Dharmapala Mawatha, Ampara
Hela Clothing Uhumeeya	Uhumeeya, Kurunegala
Hela Clothing Mawathagama	BOI Zone, Mawathagama
Civarantarapana	No 02, Commercial ComplexMahawanawela, Dehiattakandiya
Mihira Bookshop	Mihira Book Shop, Pallebedda
Royal Mall Supermarket	No. 753 William Gopallawa Mawatha, Kandy
Randiya Uyana Henamulla	Randiya Uyana, Henamulla Ln, Colombo 15
Lanka Hospitals Operational Centre	Baseline Road
Police Station Kollupitiya	Galle Road, Colombo 03
DFCC Matara	No. 5, Hakmana Road, Matara
SLAF Koggala	Koggala
New National Communication	No 588, 588A, New ShoppingComplex, Karapitiya, Galle
Leesons Hospital	No. 33, Thewatta Road, Ragama
National Hospital For Respiratory Diseases	Welisara
Sinhaputhra Finance Dehiwala	Galle Road, Dehiwala-Mount Lavinia
Kandy Teaching Hospital KSM Hall	William Gopallawa Mawatha, Kandy
Hela Clothing Palapathwela	No. 128, Dambulla Rd, Palapathwala
BOC Kandy City Center	No. 5, Dalada Veediya, Kandy
Antler Fabric Printers	No. 170, Madapatha Road, Piliyandala
Army Camp Weherawatte	SLNG, Army Camp,Weherawatte, Kurunegala
Institute of Tourism & Hotel Management	No: 78, Galle Road, Colombo 03
Saegis Campus	No. 135 S.De. S. JayasingheMawatha, Nugegoda
Uncles Chicken	No 1E, Dutugemunu Street, Pamankada
Colombo Law Library	Adhikarana Mawatha, Colombo 12
Department of Gov Information	No. 163,Kirulapone Avenue,Colombo 05
Badulla Bus Station	Post Office Road, Badulla
Eye Vision	MG 12, Saunders Place, Colombo 12
NIBM	Vidya Mawatha, Colombo 07
SLAF Anuradhapura	Sri Lanka Air Force, Anuradhapura
Gajaba Regiment Welfare Shop	Saliyapura Camp, Anuradhapura
Technical College Maradana	Olcott Mawatha, Colombo 10
Military Police Headquarters	Elvitigala Mawatha, Colombo 05
Mount Lavinia Court Complex	Galle Road, Dehiwala-Mount Lavinia
Trinity College Kandy	No. 262 D S Senanayake Veediya, Kandy
Southern Provincial Council	Chief Ministry, "Dakshinapaya",Labuduwa, Galle
CICT	120/20, Marine Drive Rd, Colombo 01
SLITA	No.2, Gen. Sir John Kotalawela Road, Ratmalana
Glitz Dehiwala	No. 179 Galle Road, Dehiwala Mount Lavinia
Sathosa Head Office	No: 27, Vauxhall Street, Colombo 02.
University of Vocational Technology	No.100. Kandawala Road Rathmalana
Laugfs Maharagama	No 129, HighLevel Road, Maharagama
Laugfs Baseline	Baseline Road
Laugfs Rajagiriya	1070 Sri Jayawardenepura Mawatha, Sri Jayawardenepura Kotte
Laugfs Jubilee Post	No 238,Kotte Road, Mirihana, Nugegoda
Alpha Apparels	Lot 5-7, EPZ, Polgahawela
Dedunu Fiber Mills	Millagahawatta, Ihala Madampella, Mirigama
Laugfs Wattala	No. 344/12d Hendala Road, Wattala
Laugfs Katunayake	Veyangoda Road, Katunayake
Auditor General's Department	306/72, Polduwa Road, Battaramulla
Navy Camp NDEP	Sri Jayawardenepura Kotte
Ministry of Lands	Mihikatha Medura, No.1200/6,Rajamalwatta Avenue, Battaramulla
Ministry of Environment	Sampath Paya 82, Battaramulla
BOC Homagama	No. 93, High Level Road, Homagama
BOC Elakanda	No: 48, Hendala Road, Hendala,Wattala
BOC City Office	No 16, Rest House Road, Colombo 01
SLAF Station BIA Division	Katunayake-Veyangoda Road,Katunayake
SLBC Head Office	Bauddhaloka Mawatha, Colombo 07
MAS Shadeline	Gemunupura, Mahiyanganaya
Colombo High Court	Colombo Law Society, Colombo 12
Fashion Bug Wellawatta	No. 38 Galle Road, Colombo 06
Anuradhapura Teaching Hospital OPD	Harischandra Mawatha, Anuradhapura
Survey Department	No. 150, Kirula Road, Colombo 05
Police Station Bambalapitiya	Galle Road, Colombo 04
National Youth Services Council	No 65, High Level Road, Maharagama
Union Bank Head Office	No. 64, Galle Road, Colombo 03
Union Bank Nugegoda	No. 114, Stanley Thilakarathne Mawatha, Nugegoda
Union Bank Nawala	No. 232, Nawala Road, Nawala
Union Bank Moratuwa	No. 729, Galle Road, Moratuwa
Union Bank Rajagiriya	No. 115, Old Kotte Road, Rajagiriya
Sovereign Distributors	No 184, Bandaranayake Mawatha,Colombo 12
SLAF Station Morawewa	SL Air Force, Morawewa Station
Aitken Spence	No.315 Vauxhall Street, Colombo 02
BOC WTC	Level 1, West Tower, WTC
Union Bank Attidiya	No. 126, Main Street, Attidiya
Ministry of Agriculture	No. 288, 288, Sri JayawardenepuraMawatha, Rajagiriya
Institute of Indigenous Medicine	University of Colombo, Rajagiriya
MAS Active Contourline	Kandy Industrial Zone, Pallekele
BOC Independence Square	No. 30/A Independence Ave, Colombo 07
BOC Malabe	No. 787 Colombo Road, Malabe
BOC Merchant Tower	St Michaels Rd, Colombo 03
BOC Kalutara	No: 218, Galle Road, Kalutara
UNICEF Head Office	No. 3/1 Rajakeeya Mawatha, Colombo 07
CIB Super City Nugegoda	No. 176/A, Highlevel Road, Nugegoda
CIB Big City Pamunuwa	No. 101, Pamunuwa Road,Maharagama
CIB Mega City Maharagama	No. 122 Avissawella Rd, Maharagama
Chief Magistrate Court	Hulftsdorp Street, Colombo 12
Police Station Cinnamon Gardens	Premasiri Khemadasa Mawatha, Colombo 07
Sirio	Katukenda Estate, Kotadeniyawa Road, Badalgama
Police Station Maradana	Colombo 10
Sathosa Mega Welisara	No: 595, Sathosa Marketing Complex,Negombo Road, Welisara
Sathosa Mega Ratmalana	No.650/A, Galle Road, Ratmalana
Sathosa Borella	No. 18A, N.M.Perera Mw, Colombo 08
Sathosa Kottawa	No.192/2, Horanna Rd, Kottawa
Sathosa Piliyandala	No.246, Horana rd,MiriswattePiliyandala
Retail Shop	Munamale Junction Diyagama Kiriwaththuwa
Star Communication	Kalmunai road, Sammanthurai
Hatheem Communication	No. 130 Main Street, Batticaloa
BOC Kandy Super Grade	No. 88 Sri Dalada Veediya, Kandy
BOC Galle City Super Grade	Galle Bazaar, 2 Gamini Mawatha, Galle
BOC Ambalangoda	No. 345 A2, Ambalangoda
Police Station Pettah	Keyzer Street, Pettah
Sathosa Kelaniya	No. 467B, Dalugama Kelaniya
Brandix Seeduwa	No 309, Colombo Road, Seeduwa
MAS Active Shadowline	BOI Zone Phase 2, Katunayake
Laugfs Seeduwa	No. 10, Kotugoda Road, Seeduwa
Laugfs Negombo	No. 108, Rajapaksha Broadway,Negombo
Sapugaskanda Oil Refinery	CeyPetCo Oil Refinary, Sapugaskanda, Kelaniya
ACBT	No. 442, Galle Road, Colombo 03
Ceypetco Petrol Station Mudukatuwa	Colombo Main Road, Marawila
Onik Super Link	No. 53/1/4, Diyagama, Homagama
Makumbura Multimodal Centre	Multimodel Centre at Makumbura
Link Lanka Head Office	No. 38, Kirulapone Avenue,Colombo 5
Mobitel Jaffna	No.1, Ruban Complex, Stanley Road, Jaffna
Seetha Stores	No.19,Seethawaka, Avissawella
Sanujaya Group	No. 207/7,Raberwatta Junction, KirindiwelaRoad, Radawana
Brandix Biyagama	Brandix Apperal Solutions,BOI Zone, Biyagama
Sri Lanka Foundation	No 100, Padanama Mw, Independence Square ,Colombo 07
Agio Tobacco	E.P.Z. Biyagama
BOC Pilimatalawa	No 26/2,Colombo Road, Pilimatalawa
Nihals Super	No 27B, George De SilvaMawatha, Kandy
BOC Peradeniya	No. 115/7, Sirimavo Bandaranaike Mawatha, Peradeniya
BOC Katugastota	No. 161/A, Madawala Road, Katugastota
Cool Planet Head Office	No. 30. Sandathenna Mawatha,Koswatta, Battaramulla
Cool Planet Colombo	No. 61, Isipathana Mawatha, Colombo 05
Northway Family Mart	No.184, Palaly Road, Thirunelvely,Jaffna
Cool Planet Wattala	No. 546, Negombo Road, Wattala
Brandix Ragama	Ragama Road, Elapitiwala, Ragama
Cool Planet Maharagama	No. 171, Highlevel Road, Maharagama
BOC Battaramulla	No. 75/A, Main Street, Battaramulla
Police Station Maharagama	Avissawella Road, Maharagama
Brandix Nittambuwa	EPZ, Wathupitiwala, Nittambuwa
Nilmini Stores	No:154, Kaduboda, Delgoda
Brandix Ratmalana	No. 20, Maligawa Road, Dehiwala-Mount Lavinia
Ansell Lanka	Biyagama EPZ, Biyagama
University of Colombo Faculty of Medicine	No. 25 Kynsey Road, Colombo 08
BOC Colombo City Center	Level 3 ,No. 137, Sir JamesPieris Mawatha, Colombo 02
BOC Union Place	No. 278, Access Tower, Union Place, Colombo 02
BOC Hyde Park	No. 500, TB Jayah Mawatha, Colombo 10
BOC Bambalapitiya	No. 20, Galle Road, Bambalapitiya,Colombo 04
BOC Wellawatta	No. 149/2, Galle Road, Wellawatta,Colombo 06
SJ Kotte Municipal Council	P.O. Box No 6, Sri Jayawardenapura
BOC Borella	No. 71, Danister De Silva Mawatha,Borella, Colombo 08
BOC Kiribathgoda	No. 201, Kandy Road, Kiribathgoda
BOC Panadura	No. 21, Susantha Mawatha, Panadura
BOC Moratuwa	No: 707, Galle Road, Moratuwa
BOC Katubedda	No. 605, Galle Road, Katubedda
BOC Ratmalana	No. 452, Galle Road, Ratmalana
BOC Dehiwala	No. 207, Galle Road, Dehiwala
BOC Kolonnawa	No. 430/A, IDH Road, Kolonnawa
BOC Peliyagoda	No. 42, Negombo Road, Peliyagoda
BOC Kaduwela	Avissawella Road, Kaduwela
BOC Biyagama	IPZ Administrative Complex, Biyagama
BOC Main Street Pettah	No. 94, Main Street, Colombo 11
BOC Wattala	No. 216, Negombo Road, Wattala
BOC Welisara	No. 540/2, Negombo Road, Welisara
BOC Ragama	No. 16/26 , Kadawatha Road, Ragama
Heyiyanthuduwa SANASA Society	No. 572/A, Siyabalape Read,Heyiyanthuduwa
SriLankan Catering	No. 07 Katunayake
Welmart Pharmacy	No 88, Saunders Plc,Colombo 12
Gaya Communnication	No 185/26A, Stace Road,Colombo 14
Brandix Batticaloa	Cemetery Rd, Batticaloa
SPAR Supermarket Thalawathugoda	No: 1112, Pannipitiya Road,Battaramulla
Golden Hotel	No. 61, Negombo Road, Kandana
Salinda Super	No. 430/1, Ganemulla Road, Kadawatha
Diyatha Uyana	Kaduwela Road, SJ Kotte
MAS Active Kreeda Biyagama	Biyagama EPZ, Biyagama
STC Seilencity	Economic Center, Colombo 05
Jaya Lanka Hotel	No 70, Olcott Mawatha, Colombo 11
BOC Hatton	No. 46, Circular Road, Hatton
BOC Trincomalee Super Grade	Arunagiri Nagar, Trincomalee
Police Station Slave Island	Sir Chittampalam A Gardiner Mawatha, Colombo 02
DMN Super	No. 215, New Galle Road, Moratuwa
Wathupitiwala Base Hospital	Wathupitiwala Road, Attanagalla
Pathirana Food Court	No 340/93, Bastian Mawatha,Colombo 11
Police Station Borella	Police Station Road, Colombo 08
HSBC Global Service Center	No. 439, SJ Mawatha, Rajagiriya
KDM Agencies	Udawalawa Junction, Thimbolketiya,Kolambage Ara
Navy Camp Panama	SLNS Mahanaga, Panama, Pothuvil
Department Of Census and Statistics	No.306/71, Polduwa Road, Battaramulla
Orient Finance Nugegoda	No. 19 Railway Avenue, Nugegoda
SLT Teleshop Nugegoda (Out)	High Level Road, Nugegoda
BOC Rambukkana	No: 8/A, Diyasunnatha Mawatha,Rambukkana
BOC Mawanella	No: 43, Main Street, Mawanella
BOC Kegalle City	No. 681/5, Main Street, Kegalle
Kegalle Base Hospital	Bandaranayaka Avenue, Kegalle
Boralessa Stores	No. 17, Deniyaya Road, Imaduwa
Human Rights Commission	No. 14 R. A. De Mel Mawatha, Colombo 04
Best Buy Food City	No 54/C/01, Pahathgama, Hanwella
Dayarathne Stores	No. 48, Halpita, Polgasowita
BOC Vishaka	No. 133/C, Vajira Road, Colombo 04
BOC Kollupitiya	No. 409, Galle Road, Kollupitiya,Colombo: 03
BOC Narahenpita	No. 540, Thimbirigasyaya Road,Colombo 05
BOC Milagiriya	No. 248, Galle Road, Milagiriya,Colombo 04
Swajathika Stores	No. 57, Main Street, Alawwa
BOC Rajagiriya	No. 608/1 Nawala Road, SJ Kotte
Hela Bojun Peradeniya	Hela Bojun, Gannoruwa Road,Peradeniya
Kanthy Kalangiyam	No 16, Jinna Nagar, CTB Deport Road, Uppuweli, Trincomalee
MegaPay Sales Office	No. 80/A, Wijaya Kumarathunga Mawatha, Colombo 05
Pawana Communication	Pawana, Meeruppa, Marassana
BOC Head Office	No. 01, Bank of Ceylon Mawatha,Colombo 01
Kalana Bookshop	No 1212/D, Hokandara Road,Pannipitiya
Upeka Super	No 140, Makuludoowa, Piliyandala
SPAR Supermarket Kalubowila	Hospital Road, Kalubowila, Dehiwala
CBL Head Office	No. 03 Highlevel Road, Pannipitiya
Highlevel Plaza Delkanda	Avissawella Road, Nugegoda
Smart GSM	No.71, Ambagamuwa Road, Gampola
Gampola Bus Stand	Marketing Complex, SLTB BusStand
Workwear Lanka	No. 78, Biyagama EPZ, WalgamaMalwana
Ocean Lanka	Biyagama EPZ, Block B, Walgama, Malwana
Etisalat Head Office	No, 109 Galle Road, Rotunda Towers, Colombo 03
Maga One	No 200 Nawala Road, Colombo 05
Naveen Milk Bar	No 329, Galthuduwa, Gonagalapura, Bentota
BOC Kandy Municipal Council	Kandy Municipal Council, Kandy
DFCC Lakehouse	No.35, DR Wijeyawerdana Mawatha, Colombo 1
Kalmunai Base Hospital	Hospital Road, Kalmunai
City Branch Nugegoda	No. 20 Post Road, Nugegoda
HNB Piliyandala	No. 63, Moratuwa Road, Piliyandala
HNB Kottawa	No. 40, High Level Road, Kottawa
HNB Nugegoda	No. 190, 190/1, High Level Road,Nugegoda
HNB Malabe	No. 395/2 New Kandy Road, Malabe
HNB Kadawatha	No. 335 - 357/1, Kandy Road,Weerasekera Building, Kadawatha
New Weerasiri Super	No 74/05/D/01, Indigolla, Gampaha
Water Board Panadura	NWSDB, Panadura
MMR Multi World	No. 299, Layards Broadway, Grandpass, Colombo 14

FAQ – mCash Withdrawals at Sampath Bank ATMs

What is the new service introduced?

mCash Customer can now Withdraw at any Sampath Bank ATM island-wide

How can mCash Customers Withdrawal mCash from Sampath Bank ATMs

Step 1 -: Customer should dial #111#
Step 2 -: Select “mBanking”
Step 3 -: Select “ATM Withdrawals”
Step 4 -: Select “Sampath Bank”
Step 5 -: Enter mCash PIN
Step 6 -: Enter Amount to Withdraw
Step 7 -: Confirm the Transaction

Customer will get a Confirmation SMS along with a 6 Digit OTP from Sampath Bank

Then Customer is required to visit the nearest Sampath ATM and follow the below steps;

Step 1 –: Select Cardless/Mobile Cash from the ATM
Step 2 –: Enter NIC of the Customer which the SIM is registered
Step 3-: Enter OTP received via SMS from Sampath Bank
Step 4-: Enter Amount

If the Transaction is Verified Successfully ATM will dispense Cash

Should mCash Customer be a Sampath Customer to Withdraw mCash?

No. The Customer to avail this service should not necessarily be a Sampath Bank Customer.

How long is the OTP Valid?

The OTP sent by Sampath Bank via SMS is valid for 14 days.

How many times can the OTP be used?

OTP can only be used for one successful transaction upon which the OTP will be expired.

Will the mCash Account be deducted at the time of requesting an OTP?

Yes. mCash Account will deducted with the requested Withdrawal Amount and applicable charges at the time of requesting the OTP.

What would happen if the OTP is received and Customer doesn’t not Withdraw mCash for 14 days?

The OTP would be expired after 14 days and the deducted mCash from the mCash Account will be reversed to the mCash Account

Can the Customer cancel the Transaction before 14 days and request for a refund?

Customer can call 7111 and request for a transaction cancellation. The transaction will be refunded after cancellation

How many times can the Customer Enter the OTP Incorrectly at the ATM?

Customer can only Enter the PIN incorrectly for 3 times upon which the Transaction will be suspended.

How else could the Transaction be suspended?

Entering the OTP Incorrectly 3 times
Entering the NIC Incorrectly 3 times
Entering the Amount Incorrectly 3 times

What should be done after the Transaction is suspended?

Customer should call 7111 and request for a reversal of the Transaction

What to do if the ATM is constantly rejecting the NIC even if the Customer NIC is entered correctly?

Customer should #132# and check if the NIC in the Mobitel System is correct. If the NIC displayed is incorrect the Customer should visit the nearest Mobitel Branch and request to change the NIC. Customer should visit with the original NIC to make the request.

What are Withdrawal Limits for Sampath Bank ATMs?

Existing mCash Transaction & Withdrawal Limits are applicable. For a Basic Account Customer the maximum Transaction Limit would be Rs 10,000 & for an Enhanced Account Customer the maximum Transaction Limit would be Rs 25,000.

Transaction Limit per Withdrawal would be Rs 5,000

What should be done if the Customer need to Withdraw mCash more than the Per Transaction Limit of Rs 5000?

Customer will have to do the Transaction multiple times with a maximum per Transaction Value of Rs 5,000

What are the Charges Applicable for mCash Withdrawals at Sampath Bank ATMs?

Existing mCash Withdrawal Charges are applicable for Sampath ATM Withdrawals

Transaction Slab	Charge
Less than Rs 200	Rs 5
Rs 200 – Rs 500	Rs 10
Rs 500 – Rs 1000	Rs 20
Rs 3000 – Rs 5000	Rs 100

What are Commercial Bank ATMs that mCash Customers can use to Withdraw cash?

Following CardLess ATMs of Commercial Bank will be available for mCash Cash-Out service. All other Commercial Bank ATMs will be activated for this service very soon.

View Available Locations >>

FAQ's

What is the new service launched?

For the first time in Sri Lanka, mCash Withdrawals (Cash Out) are possible at Commercial Bank CardLess ATMs (Automated Teller Machines)

What is the new service about?

mCash Customers can now instantly withdraw physical cash from Commercial Bank Cardless ATMs

Does the mCash Customer need to have a Commercial Bank Account to use the facility?

No.Only required to have a mCash Account.

Is there a card involved in the process of Withdrawal at ATM?

No. this is a Card-less process. However you are required to have the Mobile Phone with the mCash Account to receive the PassCode and other confirmation SMSs.

Is there a limit that mCash Customer can withdraw money from the mCash Account via ATMs?

Yes. Current mCash Cash Out limits will apply.

Please refer “Transaction Limits & Charges” here

What does the customer need to do in order to perform a Withdrawal @ Commercial Bank CardLess ATMs?

Step 01 – Obtain the Five Digit ATM Withdrawal PassCode

Select “mBanking” option

Select “ATM Withdrawal” option (which is available under “mBanking” option) and confirm

mCash Customer will receive a SMS with Five Digit PassCode (e.g. 12345)

Step 02 – Visit ATM and Obtain Physical Cash

Visit the nearest Commercial Bank CardLess ATM

Follow through below steps on the ATM

Select “Card Less Transactions” option on the ATM screen

Select “mCash”

Enter mCash Account Number (which is the Mobitel Mobile Number)

Enter preferred Amount

Enter the PassCode and confirm

Collect physical dispensed by the ATM

What is this 5 Digit PassCode?

mCash Customer is sent a five digit authorization number via SMS when “ATM Withdrawal” is requested as mentioned above.

This 5 Digit Pass Code is required to be entered on the CardLess ATM to obtain cash.

This number will be valid only for 30 minutes for security purposes.

Therefore mCash Customers are advised to request for the 5 Digit Pass Code while waiting at the ATM queue or at least 15 minutes before visiting the CardLess ATM

What will happen if 5 Digit Pass Code is expired?

You need to request for another pass code after 30 minutes by following the steps mentioned above.

This is due to the fact that first Pass Code will be expired after 30 minutes.

What will happen if thePassCode SMS is accidentally deleted which ?

You can log to mCash Account and request for the PassCode again.

If your request comes within 30 minutes, then same PassCode will be sent via SMS.

If 30 minutes expired, then you will receive a new PassCode.

How would mCash Customer know that ATM withdrawal is successful/ rejected?

There will be number of messages displayed on the Cardless ATM machine on the status of the transaction.

Further mCash will also send successful / rejected transaction status via SMS.

This SMS will include your account balance after the ATM transaction.

Is there a service charge when performing a mCash cash-out through a Commercial Bank Cardless ATM?

Current mCash Cash Out Charges will apply.

Please refer “Transaction Limits & Charges” here

Is there an Additional Fee charged by the Bank ATM?

No. There are no additional fees charged to mCash Customers by the ATM or the Bank.

Only charges applicable will be the mCash Cash Out fees as described above.

Can a customer perform a mCash withdrawal if the customer does not have the mobile phone with him/her?

No. mCash Customer is required to carry the Mobile Phone to receive the 5 Digit Pass Code.

Therefore Mobile Phone is required to complete the Withdrawal at Bank ATM.

What is the benefit for mCash customers by using this service?

mCash Customer can visit ATMs 24 X 7 for Cash Out transactions adding great deal of convenience.

Under what situations would one require to withdraw money from the mobile wallet?

When a person is in need of physical cash, a family member or a close friend could send money where mCash Customer can then withdraw money received to his mCash Account through the nearest Commercial Bank Cardless ATM (or by visiting a Mobitel location/mCash Retailers)

Service	Description
Cash In	Deposit money in to your mCash account
Cash Out	Withdraw money from your mobile at any mCash retail point
Transfer Funds	Send money to any mCash customer
Transfer Funds with Withdrawal Charge	Send money to any mCash customer and the receiver’s withdrawal charge is borne by the sender
Pay Mobitel Bills	Pay your Mobitel bills straight from your Mobile
Pay Utility Bills	Pay your LECO & Water (NWSDB) bills Pay your subscriptions, installments and insurance premiums
Pay for Goods and Services	Pay for Goods & Services purchased at mCash Merchant Points
Purchase Products	Pick/ enter the unique product code assigned and advertised for mCash by the merchants and purchase directly.
Check Account Balance	Check your account balance
Mini Statement	View the last 5 transactions
Change PIN	Change your PIN
Change Language	Change the preferred language between Sinhala, Tamil and English

Step 1: Simply dial #111# and follow the instructions that appear on your screen

Step 2: After you register successfully, you will receive a SMS notification

Please ensure that your PIN is kept confidential at all times.

Account Types

Basic Account

You could register for a Basic mCash Account by dialing #111# and upon registration you’ll be entitled to an account limit of Rs. 10,000.

Enhanced Account

If you wish to, you may upgrade your account to an Enhanced Account with an account limit of Rs. 25,000.
Please visit your nearest Mobitel Service Point or download the application form and submit it to the nearest Mobitel Service Point to upgrade to an Enhanced Account.

Downloads

Transaction Limits

The below Transactions Fees/Charges are applicable with effect from 1st February 2020

Transaction Type	Transaction Charge
mCash Account Top up	FREE
Send & Receiving Money	FREE
Mobitel Bill Payments (Mobile, Broadband)	FREE
Utility Bill Payments
CEB, LECO, Water, ASK Cable Vision	FREE
Nuwara Muncipal Council , Kandy Muncipal Council Water bills	FREE
Lanka Bell & SLT	FREE
Institutional Payments (Finance, Leasing, Insurance)	FREE
AIA, Allianz, Ceylinco Life, HNB Assurance, Janashakthi, Sri Lanka Insurance, Amana Takaful, Softlogic Life etc.	FREE
Payment of Goods at appointed Merchants	FREE
Mini Statement	FREE
Balance Check	FREE
Change PIN	FREE

Above charges are only valid till 31st July 2020

mCash Withdrawals - Rs 20 for every Rs 1000

Transaction Type	mCash Account Category	Minimum Limit Per Transaction (LKR)	Max Limit Per Transaction (LKR)	Transactions Limit Per Day ( LKR)
Top-up and Receive Money	Basic	Rs.1.00	Rs.10,000.00	Rs.10,000.00
Top-up and Receive Money	Enhanced	Rs.1.00	Rs.50,000.00	Rs.50,000.00
Send Money	Basic	Rs.6.00	Rs.10,000.00	Rs.10,000.00
Send Money	Enhanced	Rs.6.00	Rs.50,000.00	Rs.50,000.00
Mobile Bill Payments / Top Up (Mobitel, Etisalat, Hutch)	Basic	Rs.20.00	Rs.10,000.00	Rs.10,000.00
Mobile Bill Payments / Top Up (Mobitel, Etisalat, Hutch)	Enhanced	Rs.20.00	Rs.50,000.00	Rs.50,000.00
Utility Bill Payments (CEB, LECO, Water, LBN, SLT etc.)	Basic	Rs.20.00	Rs.10,000.00	Rs.10,000.00
Utility Bill Payments (CEB, LECO, Water, LBN, SLT etc.)	Enhanced	Rs.20.00	Rs.50,000.00	Rs.50,000.00
Institutional Bill Payments (Insurance, Other Institutes)	Basic	Rs.20.00	Rs.10,000.00	Rs.10,000.00
Institutional Bill Payments (Insurance, Other Institutes)	Enhanced	Rs.20.00	Rs.50,000.00	Rs.50,000.00
Payment for Goods at Participating merchants	Basic	Rs.10.00	Rs.10,000.00	Rs.10,000.00
Payment for Goods at Participating merchants	Enhanced	Rs.10.00	Rs.50,000.00	Rs.50,000.00
Internet Based Payments for any web merchant	Basic	Rs.10.00	Rs.10,000.00	Rs.10,000.00
Internet Based Payments for any web merchant	Enhanced	Rs.10.00	Rs.50,000.00	Rs.50,000.00
Bank Top-up	Basic	Rs.1.00	Rs.10,000.00	Rs.10,000.00
Bank Top-up	Enhanced	Rs.1.00	Rs.50,000.00	Rs.50,000.00

What is mCash?
mCash is an unique service which enables you to perform a wide array of financial transactions using your Mobitel phone anytime, anywhere. mCash is both easy to use and approved by the Central Bank of Sri Lanka, which ensures safety of your transactions.
Who can use the mCash service?
All Pre Paid and Post Paid customers of Mobitel.
How do I register for mCash?
Dial #111# on your Mobitel phone or visit any Mobitel Customer Service Point to register for mCash.
Is there a limit to my mCash account?
Yes. You have an upper limit of Rs. 10,000 but if you wish to you could enhance your limit.
How can I enhance my mCash account limit?
You can upgrade to an Enhanced Account with an account limit of Rs. 25,000 at any Mobitel Branch.
Do I need to have a bank account to use mCash?
No, you don’t need to have a bank account.
Can I use mCash on my existing phone number?
Yes. You can activate the service on your existing phone number.
What are the available features of mCash?
The most common functions of the system are as follows:
- Cash In/Out (Deposits and Withdrawals)
- Person to Person Money Transfer (Peer to peer transfer)
- Bill Payments (Utility bills, insurance etc.)
- Pay for goods and services
- Check account balance / Mini statements
Can I use my mCash account outside of Sri Lanka?
No, you can’t.
Can I transfer money from my bank account to my mCash account?
No
Will I get charged a registration fee?
No. Registration for mCash is free of charge.
How do I get a statement of my transactions?
Option 01: Obtain a Mini Statement through your Mobile

Option 02: Obtain a Detailed Statement from any Mobitel branch.
How will I know whether my transaction is successful?
You will receive a confirmation SMS after every transaction.
What if I don’t receive a confirmation SMS after a transaction?
The transaction is complete only when both parties involved receive an SMS confirming the transaction hence if you don’t receive an SMS please call on our hotline 1717.
Do I get charged for receiving an SMS?
All the SMS’s that you receive are free of charge.
Is there a daily fee for using mCash?
There is no daily fee for using the service.
Do I have to maintain a minimum balance in my mCash account?
No, you don’t have to.

Do I need to pay any service charges for this service?

No, but transaction fees may apply depending on the type of transaction – Please refer below Transaction Fees.

Transaction Type	Transaction Charge (Rs.)
mCash Account Top up	FREE
Send Money
Rs. 500 and below	FREE
Above Rs. 500	5.00
Mobitel Bill Payments (Mobile, Broadband)	FREE
Utility Bill Payments LECO, Water, LBN CEB Bill Payments	20.00
Rs. 200.00 and below	Rs. 10.00
Above Rs. 200.00 – up to Rs. 1,000.00	Rs. 15.00
Above Rs 1,000.00 – up to Rs. 5,000.00	Rs. 20.00
Institutional Payments (Finance, Leasing, Insurance) AIA, Allianz, Ceylinco Life, HNB Assurance, Janashakthi, Sri Lanka Insurance, LINK LANKA, NMU Karapitiya	FREE
Amana Takaful, Asian Alliance	Rs. 20.00
Cash Withdrawal
Rs. 200 and below	5.00
Above Rs. 200 – up to Rs. 500	10.00
Above Rs. 500 – up to Rs. 1,000	20.00
Above Rs. 1,000 – up to Rs. 3,000	60.00
Above Rs. 3,000 – up to Rs. 5,000	100.00
Payment of Goods at appointed Merchants	FREE
Mini Statement	FREE
Detailed Printed Statement	200.00 at Mobitel Branches only
Balance Check	FREE
Change PIN	FREE

Do all mobiles support this mCash service?
Yes, you could use the service on any mobile phone.
How can I change my PIN?
Step 1: Dial #111# and select “Change PIN”

Step 2: Enter current PIN

Step 3: Enter new mCash PIN

Step 4: Re-enter new PIN

Step 5: You will receive a confirmation via SMS
If I misplace my PIN do I have a way to reset it?
Yes, you can reset your PIN by visiting a Mobitel outlet.
What happens to my mCash account if I lose my Mobile phone?
There won’t be an issue as your account is secured with a PIN, but if you wish to you can go to a Mobitel outlet and make a request to disconnect your mCash account until further notice.
Is my money safe?
Yes, the service follows guidelines of the Central Bank of Sri Lanka.
Will I be charged for receiving money to my mCash account?
No. Receiving money transfers into your account is FREE.
Will I be charged for checking my account balance?
No, checking account balance is absolutely FREE.

Are there any transaction limits?

Yes, there are.

Transaction Type	mCash Account Category	Minimum Limit Per Transaction(LKR)	Maximum Limit Per Transaction(LKR)	Transactions Limit Per Day( LKR)
Top-up and Receive Money	Basic	1.00	10,000.00	10,000.00
Top-up and Receive Money	Enhanced	1.00	25,000.00	25,000.00
Send Money	Basic	6.00	5,000.00	10,000.00
Send Money	Enhanced	6.00	5,000.00	25,000.00
Mobitel Bill Payments	Basic	20.00	10,000.00	10,000.00
Mobitel Bill Payments	Enhanced	20.00	25,000.00	25,000.00
Utility Bill Payments	Basic	20.00	10,000.00	10,000.00
Utility Bill Payments	Enhanced	20.00	25,000.00	25,000.00
Institutional Bill Payments (Finance, Insurance, Leasing)	Basic	20.00	10,000.00	10,000.00
Institutional Bill Payments (Finance, Insurance, Leasing)	Enhanced	20.00	25,000.00	25,000.00
Payment for Goods at Participating merchants	Basic	10.00	10,000.00	10,000.00
Payment for Goods at Participating merchants	Enhanced	10.00	25,000.00	25,000.00
Internet Based Payments for any web merchant	Basic	10.00	10,000.00	10,000.00
Internet Based Payments for any web merchant	Enhanced	10.00	25,000.00	25,000.00

I have sufficient funds in my account but why can’t I perform a transaction?
There is a daily transaction limit applicable and once you exceed the amount you will not be able to carry out transactions until the next day.
Where can I top-up my mCash account?
There are more than 10,000 mCash points across the country. Visit any Mobitel branch or retail outlets to top-up your account.
Please refer mobitel.lk/mCash for full list of Retailers.

Please refer here for full list of Retailers.

29. Can I pay for goods and services purchased with mCash?

Yes, you can pay with mCash at selected Merchants. mCash sign would be prominently displayed at all our merchant partners.

Please refer mobitel.lk/mCash for full list of Merchants.

30.How can a Merchant get registered for mCash?

Please call for 1717 for details on how to sign up as a mCash Merchant.

What is the new service launched?

Customers can perform all mCash transactions, Utility, Leasing & Insurance payments at Lanka Bell branches island wide.

Does the Customer need to also be a Lanka Bell customer to perform an mCash transaction at Lanka Bell?

No, Customer does not has to be a Lanka Bell customer.

What are the mCash services offered at Lanka Bell?

Cash-In
Cash-Out
Mobile Bill Payments
Utility Bill Payments
Insurance Bill Payments
Leasing Payments

Where are the Lanka Bell branches located where I can perform mCash transactions?

Please refer the website for Lanka Bell branch locations

Do I have to pay extra service charges when performing transactions at Lanka Bell branches?

No. Standard charges apply

Does Lanka Bell give me a separate receipt for mCash transactions or is it the usual confirmation SMS?

Yes, Lanka Bell will issue a print receipt for transactions following a confirmation SMS

Are the transaction limits the same at Lanka Bell for mCash services?

Standard limits are applicable for Cash-In & Cash-Out

I am a Lanka Bell customer. Can I perform Lanka Bell transactions via mCash?

Yes you can.

What are the times that these Lanka Bell branches are opened & closed?

From 8.30 AM to 5.30 PM

Are the Lanka Bell branches open on weekends / Poya days / Public Holidays?

Lanka Bell branches are open half day on Saturday. Sunday and other holidays, the branches will be closed.

If an erroneous transaction happens at Lanka Bell, do I call Lanka Bell hotline or Mobitel hotline?

Call 7111, Mobitel Hotline with the transaction reference number

mCash has now partnered with Abans to make your life simple and more convenient. Engage in Cash-In, make Utility Bill, Insurance Premium and Leasing Payments at any Abans Showroom island wide.

FAQ's

What is the new service launched?

Customers can perform all mCash transactions, Utility, Leasing & Insurance payments at Abans showrooms island wide.

Does the Customer need to also be a Abans customer to perform an mCash transaction at Abans?

No, Customer does not has to be a Abans customer.

What are the mCash services offered at Abans?

Cash-In

Utility Bill Payment

Insurance Bill Payments

Leasing Payments

Where are the Abans showrooms located where I can perform mCash transactions?

Please refer the website for Abans showroom locations

Do I have to pay extra service charges when performing transactions at Abans Showrooms?

No. Standard charges apply

Does Abans give me a separate receipt for mCash transactions or is it the usual confirmation SMS?

Yes, Abans will issue a print receipt for transactions following a confirmation SMS

Are the transaction limits the same at Abans for mCash services?

Standard limits are applicable for Cash-In

I am a Abans customer. Can I perform Abans transactions via mCash?

This function will be enabled soon

What are the times that these Abans showrooms are opened & closed?

From 8.30 AM to 7.00 PM

Are the Abans showrooms open on weekends / Poya days / Public Holidays?

Yes

If an erroneous transaction happens at Abans, do I call Abans hotline or Mobitel hotline?

Call 1717, Mobitel Hotline with the transaction reference number

View Abans Branch Network >>

Cash In (Deposit)

Step 1: Retailer/Cashier initiates the transaction

Step 2: Provide your mobile number and the amount you prefer to deposit

Step 3: Handover cash to the Retailer/Cashier

Step 4: You will receive a confirmation SMS along with the transaction details

Cash Out (Withdraw Money)

Walk into any mCash Point and request for the Cash out Service

Step 1: Retailer/Cashier initiates the transaction

Step 2: You need to provide your mobile number and inform the amount you need to withdraw

Step 3: Once the Retailer/Cashier confirms the transaction you will receive a pop-up message on your phone requesting your PIN to authorize the transaction

Step 4: Enter your PIN to authorize the transaction

Step 5: You will then receive a confirmation SMS along with the transaction details

Send Money

Step 1: Dial #111# and select Send Money

Step 2: Enter your PIN

Step 3: Enter the Mobile number of the person you wish to transfer funds to

Step 4: Enter the amount you wish to transfer

Step 5: Select “Send without cash out fee”

Step 6: Confirm transaction

Step 7: You will receive a receipt via SMS including the transaction details

Send Money with Withdrawal Fee

Step 1: Dial #111# and select Send Money

Step 2: Enter your PIN

Step 3: Enter the Mobile number of the person you wish to transfer funds to

Step 4: Enter the amount you wish to transfer

Step 5: Select “Send with cash out fee”

Step 6: Confirm transaction

Step 7: You will receive a receipt via SMS including the transaction details

Mobile Bill Payments

Step 1: Dial #111# and select “Mobile Bill/Top Up” from the menu

Step 2: Select the service provider

Step 3: Enter your PIN

Step 4:Enter the mobile number

Step 5: Enter the amount you wish to pay

Step 6: Confirm the transaction

Step 7: You will receive a receipt via SMS including the transaction details

Utility Bill Payments

Step 1: Dial #111# and select “Pay Utilities” from the menu

Step 2: Select relevant utility provider (CEB, LECO, Water Board etc.)

Step 3: Enter your PIN

Step 4: Enter the Utility account number

Step 5: Enter the amount you wish to pay

Step 6: Confirm transaction

Step 7: You will receive a receipt via SMS including transaction details

Pay for Goods & Services

Over the Counter

Step 1: Merchant initiates the transaction by informing you the bill amount

Step 2: You need to provide your mobile number

Step 3: Once the Merchant confirms the transaction you will receive a pop-up message on your phone requesting your PIN to authorize the transaction

Step 4: Enter your PIN on your mobile to authorize the transaction

Step 5: You will then receive a confirmation SMS along with the transaction details

Step 6: Merchant will hand over goods / services to you

Online Merchant payments

Step 1: Shop online and proceed to the checkout page

Step 2: Select mCash as the payment option

Step 3: Enter your mobile number and mCash PIN & you will receive a 5 digit code via SMS

Step 4: Enter the 5 digit code Step 5: You will then receive a confirmation SMS

Step 6: Contact the Merchant to receive your Goods/Services

Institute Payments

Step 1: Dial #111# and select “Pay Institutes”

Step2: Select type of Institute

Step 3: Select the Institute you wish to make the payment

Step 4: Enter your PIN

Step 5: Enter the policy/account number

Step 6: Enter the amount

Step 7: Confirm the Transaction

Step 8: You will receive a confirmation message upon a successful payment

Check Account Balance

Step 1: Dial #111# and select “My Account”

Step 2: Select Account Balance

Step 3: Enter your PIN

Step 4: You will be able to view the balance

Mini Statement

Step 1: Dial #111# and select “My Account”

Step 2: Select Mini Statement

Step 3: Enter PIN

Step 4: You will be able to view the Mini Statement as a message

Change Language

Step 1: Dial #111# and select “My Account”

Step 2: Select “Change Language”

Step 3: Enter your PIN

Step 4: Select your preferred language

Step 5: Confirm the change of language

Step 6: You will notified of the change of the preferred language

Change PIN

Step 1: Dial #111# and select “My Account”

Step 2: Select Change PIN

Step 3: Enter current PIN

Step 4: Enter new PIN

Step 5: Re-enter new PIN

Step 6: You will be notified regarding the change of the PIN

Detailed Statement

You can walk into any Mobitel Branch and request for Detailed Statement of your mCash account

What is this promotion?

This is a Mobitel Reload promotion where Customers who reload their own Mobitel Prepaid Connection via their own mCash Account and stand a chance to win exciting prizes.

How to be eligible to win prizes?

Be the highest spender on Mobitel reload and stand a chance to win prizes.

Customers who reload their Mobitel Prepaid Connection more and more via their own mCash Account will eligible to get amazing prizes.

What are the prizes on this offer?

A Grand Prize – A Brand new iPhone 11 Pro for the highest spender
Monthly Prize – 30GB of Free DATA for 3 highest spenders for the month
Daily Prize – 5% Cashback on every reload

How does the Cashback offer work?

Customers make Mobitel Reloads & Data Plan Activations via mCash will get an instant Cashback of 5%.

E.g. A Customer makes the following payments;

1st Transaction (Mobitel Reload) – Rs 500, Customer will get an instant cashback of Rs 25.
2nd Transaction (Mobitel Reload) – Rs 1000, Customer will get an instant cashback of Rs 50
3rd Transaction (Data Plan Activation) – Rs 99, Customer will get an instant cashback of Rs 4.95

What are the transactions eligible for the Cashback offer?

Mobitel Reloads & Data Plan Activations and this offer is not applicable for Mobitel Bill Payments.

What should be done before doing a transaction?

Customer should register for mCash
Customer can download the mCash App (http://bit.ly/mCashApp-1). This is optional for the Customer
Customer should Top Up mCash

Upon completing the above, the Customer is ready to make payments via mCash and to get the Cashback.

How to make a payment using mCash?

Mobitel Reload

Dial #111# or Log in to the mCash App
Select the Mobile Bill/Top Up
Select Mobitel
Select the Mobitel Reload
Enter the PIN
Enter the Mobile number and Amount
Confirm the payment
You will receive a confirmation message via SMS including the transaction details.

DATA Reload

Dial #111# or Log in to the mCash App
Select the Mobile Bill/Top Up
Select Mobitel
Select the Data Plan
Enter the PIN
Select the preferred DATA plan and enter the Mobile number
Confirm the payment
You will receive a confirmation message via SMS including the transaction details.

What are additional charges for making payments via mCash?

There are no additional charges for Mobitel Reloads & Data Plan Activations via mCash

How long does it take to receive the Cashback?

Within a few minutes of completing a successful transaction the Cashback amount will be received to the mCash Account and it will be confirmed via a SMS

What should be done if the Cashback amount is not received?

Check the mCash Balance
For a Basic mCash Account only Rs 10,000 worth of mCash Top Ups are allowed within the day and for an Enhanced mCash Account only Rs 50,000 worth of mCash Top Ups are allowed within the day. If this limit is reached the Cashback value will be received the following day.

What is the promotion duration?

The Promotion will be available from 1st December till 29th February 2019

What are the Terms and Conditions of this promotion?

This promotion is only applicable for Mobitel Reloads & Data Plan Activations.
Cashback will only be eligible for transactions made via the mCash customer own wallet.
Customers who reload their own Mobitel prepaid connection via their own mCash Account only eligible to stand a chance to win exciting prizes.
Customers who is using prepaid smart share services will not be eligible to win Data or iPhone.
The highest 3 winners for the month will be selected on 1st week of the following month and the grand winner will be selected at the end of three months.
Customers are expected to use the promotion in good faith and if Mobitel (Pvt) Ltd identifies that a Customer is misusing the mCash promotion or if he/she is not adhering according to Fair User Policy, then the customer shall be suspended from enjoying the service as deemed necessary by Mobitel.
Mobitel (Pvt) Ltd deserves the right to conclude the cash back offer at any point of time.

Introduction

As per the CBSL, guideline issues on the 25th November 2019, the mCash Enhanced customer wallet limit is increased to Rs 50,000. Therefore, the customer mCash Accounts complying to the KYC regulations of CBSL (Full KYC updated accounts with KYC 1 & 2) are now upgraded to a daily transaction limit of Rs 50,000/-. However, the enhanced account mCash customers are allowed to maintain only one wallet per NIC.

Further, customers will be able to register for mCash with basic KYC details.

What are KYC1 Details?

Full Name as in NIC or Passport
Address (Permanent & Billing address)
DOB
NIC
Gender
Title
Nationality

What are KYC 2 Details?

Purpose of using mCash (drop down list)
Are you a PEP/Associate/family member – Yes/No.
If Yes, Name (data input)
If Yes, Relationship (data input)
Estimated monthly income (drop down list)
Sources of income (drop down list)
Occupation
First Name (data input)
Last Name (data input)
Mother's maiden name (data input)
Country of Birth (data input)
Reason for Enhancing/Downgrading (If Enhancing/Downgrading)

As per the new guideline, customers will be able to enhance the wallet with the KYC 2 details. However, until the system modifications are carried out, customers will be required to enter KYC 2 details even to register for a basic wallet.

How to enhance the wallet to Rs 50,000?

Customer can enhance the wallet by visiting any Mobitel branch under the condition of only having one active mCash wallet per Customer NIC. Customer can opt to terminate any mCash wallet under his/her NIC and select the mCash wallet, which needs to be enhanced to Rs 50,000 daily limit.

Can customers with multiple wallets enhance to Rs 50,000 daily limit?

No, customer can only have one wallet with Rs 50,000 wallet limit and Customer should terminate all the other wallets.

Is there any difference in the charges?

No. Charges and Fees would remain the same.

Transaction Type	Transaction Charge (Rs.)

mCash Account Top up	FREE
Send Money	FREE
Mobitel Bill Payments (Mobile, Broadband)	FREE
Utility Bill Payments
LECO, Water, ASK Cable Vision	Rs. 20.00
Nuwara Muncipal council , Kandy muncipal council water bills	Rs. 20.00
Lanka bell & SLT	FREE
CEB Bill Payments
Rs. 200.00 and below	Rs. 10.00
Above Rs. 200.00 – up to Rs. 1,000.00	Rs. 15.00
Above Rs 1,000.00 – up to Rs. 5,000.00	Rs. 20.00
Institutional Payments (Finance, Leasing, Insurance)	FREE
AIA, Allianz, Ceylinco Life, HNB Assurance, Janashakthi, Sri Lanka Insurance, LINK LANKA, NMU Karapitiya	FREE
Amana Takaful, Softlogic Life	Rs. 20.00
Cash Withdrawal (Rs 1,000)	Rs. 20.00
Every thousand
Payment of Goods at appointed Merchants	FREE
Mini Statement	FREE
Detailed Printed Statement	200.00 at Mobitel Branches only
Balance Check	FREE
Change PIN	FREE

What is the new transactions limit?

Transaction Type	mCash Account Category	Minimum Limit Per Transaction(LKR)	Maximum Limit Per Transaction(LKR)	Transactions Limit Per Day( LKR)
Transaction Type	mCash Account Category	Minimum Limit Per Transaction(LKR)	Maximum Limit Per Transaction(LKR)	Transactions Limit Per Day( LKR)
Top-up and Receive Money	Basic	1	10,000	10,000
Top-up and Receive Money	Enhanced	1	50,000	50,000
Send Money	Basic	6	5,000	10,000
Send Money	Enhanced	6	5,000	50,000
Mobitel Bill Payments	Basic	20	10,000	10,000
Mobitel Bill Payments	Enhanced	20	50,000	50,000
Utility Bill Payments	Basic	20	10,000	10,000
Utility Bill Payments	Enhanced	20	50,000	50,000
Institutional Bill Payments (Finance, Insurance, Leasing)	Basic	20	10,000	10,000
Institutional Bill Payments (Finance, Insurance, Leasing)	Enhanced	20	50,000	50,000
Payment for Goods at Participating merchants	Basic	10	10,000	10,000
Payment for Goods at Participating merchants	Enhanced	10	50,000	50,000
Internet Based Payments for any web merchant	Basic	10	10,000	10,000
Internet Based Payments for any web merchant	Enhanced	10	50,000	50,000

Know more about mCash

mCash is a digital mobile wallet approved by the Central Bank of Sri Lanka that allows you to undertake a range of transactions, including sending money, withdrawing money, reloading your mobile, paying bills, paying for products and services at partner merchants, paying for online purchases and more.

Registering for mCash

Simply dial #111# from your mobile phone to register for your mCash account.

Topping-Up mCash

You can top up your mCash account using the methods below:

Adding your Bank Account to the mCash App
Using the mobile or internet banking facility of your Commercial Bank, HNB, Sampath Bank, PABC, or Cargills Bank account
Visiting any Mobitel, SLT Teleshops, Singer Mega, Singer Plus, Singer Homes, SISIL WORLD, Abans, Keells Super, Sathosa, SDB, Amana Bank, Lanka Bell or Multi Finance branches, Pay & Go Kiosks or 20,000 + retailer loactions island-wide.

Paying via mCashQR

Log into mCash app
Select mCashQR.
Select Scan QR and Scan the Merchant QR.
Select Pay to Merchant.
Enter PIN, and Bill Value.
Confirm the payment.
A confirmation SMS will be sent including transaction details.

Valid for 1 transaction per merchant each day!

What is the new service launched with Arpico Finance PLC?

Arpico Finance PLC is another value addition for Finance and Leasing institute payments via mCash. Customers of Arpico Finance PLC can pay their Leasing payment fees via mCash.

Who are eligible to do transactions via mCash?

Any Arpico Finance customer can make a payment to Arpico Finance PLC.

How can customers pay their Leasing payments to Arpico Finance PLC?

Customers can make the payment to Arpico Finance PLC using below two options:
Option 1: Via Customer own wallet.
Option 2: Via mCash retailer network.

How can customers make their payments to Arpico Finance PLC via Customer own wallet?

Below are the steps need to follow for customers to pay their Leasing payments via mCash.

Step 1: Dial #111#
Step 2: Select # 5: Pay institutes.
Step 3: Select # 7: Finance and Leasing.
Step 4: Select 6: Arpico Finance PLC.

Enter PIN (4 digits)
Enter Account Number
Enter Amount
Select # 95: Yes
Confirm/ A SMS will be sent upon confirmation.

How can customers pay their Leasing payments to Arpico Finance PLC via mCash retailer network?

Anyone can make their payments to Arpico Finance PLC using the following steps; (Retailer Process)

Visit the nearest mCash Retailer
Inform retailer that you need to make a payment to Arpico Finance PLC.
Inform Customer’s Account number for Leasing payments respectively.
Inform amount you wish to pay with customer’s contact mobile number.
A SMS will be sent upon confirmation

What is the maximum Amount that could be paid via mCash to Arpico Finance PLC?

Below are the maximum amounts that could be paid via mCash:

A Basic mCash Account holder the maximum transaction value per day is Rs 10,000.
An Enhanced mCash Account holder the maximum transaction value per day is Rs 25,000.
At the mCash Retailer level the maximum transaction value per day is unlimited.

What are extra charges for availing this service?

Leasing payments of Arpico Finance PLC via mCash is absolutely free of cost. Only the amount you are required to pay Arpico Finance PLC will be deducted from the mCash Account.

How to know if the payment is successful?

After each mCash Transaction a Confirmation SMS will be sent confirming the transaction.

Where can the Customer Top Up mCash?

Customer can Top Up mCash account using the methods below:

Customers could download the mCash Mobile App and Top Up mCash directly from the Bank Account.
Using the mobile or internet banking facility of Commercial, HNB, Sampath, Cargills and PABC account.
By visiting below locations island-wide.

mCash Retailers
Mobitel Branches
SLT Teleshops
Singer
Singer Mega
Sanasa Development Banks
Lanka Bell Branches
Pay & Go Kiosk Machines
Amana Bank

Transaction is falling, why is that?

Customer should be Registered for mCash. If not Customer should dial #111# to register for mCash free or charge.
Customer should have sufficient balance (Dial #111# & Select My Account (Option 9) or Dial #111#9# & select ‘Check Account Balance’ function under the Customer wallet).
Customer should have mCash in his/her wallet and NOT a pre-paid reload.
Customer should enter his/her correct PIN. If Customer forgot his/her PIN, Customer can visit the nearest Mobitel
Maximum Transaction Limit per day for a Basic Account Holder Is Rs. 10,000 and for an Enhanced Account its Rs. 25,000 has been exceeded.
Temporarily Technical Failure.

What should be done if the transaction is continuing to fail despite the above reasons?

If the payment continues to fail despite above reasons call Arpico Finance PLC Hotline on 0715553663.

Search form

Where can I

Pay with mCash

Top up & Withdraw

Getting Started

What is mCash?

Who can use the mCash service?

What is mCashQR?

What are the Transactions that could be done via mCashQR?

What needs to be done before using the mCashQR?

Which mCash Touch Points are enabled with mCashQR

How to access mCashQR in the mCash App?

What are the other options within mCashQR in the mCash App?

How to select the Transaction Type using the mCashQR?

How to complete the transaction after selecting the transaction type?

How to identify the mCashQR?

What are additional charges for using mCashQR?

What would be the Transaction Fee and Limit to Send Cash (Money) via mCash or mCashQR?

What would be the Transaction Fee and Limit to Withdraw mCash via mCashQR?

What would be the Transaction Fee & Limit for Purchases?

What are the charges for making Bill Payments via mCash?

Where can the Customer Top Up mCash?

Cannot pay using mCashQR?

FAQ –Open University of Sri Lanka Students Online Payments via mCash

What is the new service launched with Open University of Sri Lanka?

Who are eligible to do transactions via mCash?

How can students pay their fees to Open University of Sri Lanka?

What is the maximum Amount that could be paid via mCash to Open University of Sri Lanka?

What are extra charges for availing this service?

How to know if the payment is successful?

Where can the Customer Top Up mCash?

Transaction is falling, why is that?

What should be done if the transaction is continuing to fail despite the above reasons?

What is Digital Loan via mCash?

What are the benefits of Digital Loan via mCash?

Who are allowed to obtain a Digital Loan via mCash?

How to obtain a Digital Loan via mCash?

How can a customer check his loan outstanding and Overdue Outstanding?

How can a customer pay his outstanding before the loan period?

Can a customer apply for a loan without checking eligibility?

Can a customer request for a loan amount below the approved loan amount?

What is the interest rate for the digital loan obtained?

What happens if the customer dose not settle the loan within the period?

What is the penalty fee charged from LOLC?

How does the Customer repay the Loan Installment?

Will the standing order option expire?

What is the correct format to enter the NIC?

Can another loan be applied while an existing loan is active?

What can be done with the granted loan via mCash?

Where can Customer withdraw mCash?

What are maximum Withdrawal Per Transaction Limits?

What are maximum Loan Disbursement Limits for mCash Account Types?

Is the Customer charged for Loan Withdrawal?

Will the customer have to sign a loan agreement every time he applies for a loan?

Ceylinco General Insurance Premium Payments

mTicketing Train Ticket Payments

Voucher.lk Payments

tickets.lk Payments

Coop Insurance Payments

eChannelling Payments

LOLC Life Assurance Premiums

Airtel Payments

Central Finance Leasing Payments

UAL General Insurance Payments

Utility Payments

FAQ's

Online Payments

FAQ's

QR Code

FAQ – mCash Withdrawals at Sampath Bank ATMs

FAQ's

Account Types

Basic Account

Enhanced Account

Downloads

Transaction Limits

View Abans Branch Network >>

Cash In (Deposit)

Cash Out (Withdraw Money)

Send Money