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E.g. A Customer makes the following payments;
Upon completing the above, the Customer is ready to make payments via mCash and to get the Cashback
| Payment | Value of Payment (Rs) | Charges (Rs) |
| Ceylon Electricity Board (CEB) | Less than 200 | 10 |
| 200 – 1,000 | 15 | |
| Above 1,000 | 20 | |
| Lanka Electricity Company (LECO) | Above 20 | 20 |
| National Water Board | Above 20 | 20 |
| Kandy Municipal Council (Water Bills) | Above 20 | 20 |
| Nuwara Eliya Municipal (Water Bills) | Above 20 | 20 |
| Lanka Broadband Network (LBN) | Above 20 | 20 |
| Amana Takaful | Above 20 | 20 |
| Softlogic Life | Above 20 | 20 |
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Check Eligibility: This is the instance where the customer is reviewed on his eligibility.
Apply Loan: This is the instance where the customer will be applying for the loan based on the eligibility confirmation.
Click Here for More Information
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Customers can now conveniently pay utility bills,
local government bills, and Takeful insurance premiums and top-up their mCash accounts at any Amana Bank branch around the island.
What is the promotion?
10% CASHBACK Will be given to the 1st 1000 customers subjected to a maxium of Rs.500
Who are eligible to take part in the promotion?
mCash Customers
What requires to be done to take part in the promotion?
What is the duration of this Promotion?
How can I get registered to mCash?
How can I pay my Insurance Bill?
Dial #111# and Select 4- Pay Institutes, 1- Pay Insurance and select the respective Institute to proceed with the payment
How to Top-up your mCash Account?
What is the new service launched?
Mobitel, the National Mobile Service Provider, has partnered with Lanka Clear Brain child, JustPay©, a secure, real-time payment service, to enable Mobitel mCash customers to top up their wallet directly from their preferred Bank Account for the first time in Sri Lanka.
What is the benefit mCash customer receive from this new Service?
mCash customers can Top Up their wallets from their preferred bank account real time.
What are the banks available with this just pay service to top up mCash wallet?
*** Please note that other banks which will be available with just pay, automatically be available for the mCash wallet top up service
Do I have to register for mCash before using this service?
Yes. You need to dial #111# and successfully register for the mCash service. Then download the mCash app from the Android Play Store in order to use this service.
What are the Mobile Operating Services available for this wallet top up service?
At present this option will be available with Android O/S phones only. IOS / Apple Phones will be available with the next mCash Update
What is the minimum and maximum amount I can top up via this service?
Standard mCash wallet limits applicable***
How Do I add my Bank account to Top Up my wallet via Just Pay?
How Do I Top Up my mCash Wallet via Just Pay service?
How Long does it take to Top up my mCash wallet via this service?
Instantly your wallet will be top up
Are there any additional fees/charges for this service?
There is no additional fee for this service
Can I have two Bank account additions in the same device?
No, though you can have two mCash accounts log in to one device, you can have one Bank account addition per device. (Device=mobile phone)
How many times can I try the random amount?
You can try only 3 erroneous entering. After that you need to add the bank account again and go for a new random amount charging. Previous debited random amount will be credited to your bank account within one working day.
How Do I remove my added bank account?
If an erroneous transaction happens, where to call & Inform?
Call 7111, Mobitel Hotline with the transaction reference number
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The following mCash touch points are enabled with mCashQR for the below transactions;
E.g. You need to visit a mCash Retailer for mCash Top Ups & Withdrawal, mCash Merchant to purchase goods or services and then pay via mCash
Once you select mCashQR from the main menu of the mCash App, you will see the following options;
| Option | Description |
| Scan mCashQR | Use this option to Scan any mCashQR |
| My mCashQR | A unique mCashQR for you which could be used to receive cash from other users |
| Generate mCashQR | Using this option, you can create a unique mCashQR by inputting a value eg. Rs 500 and then be used to receive cash from other users. |
My mCashQR and the mCashQR generated through Generate mCashQR could be saved directly and share via email, social media or any available sharing platform and even could be used for printing if needed.
You need not specifically pre-select the transaction type to use the mCashQR, based on the mCashQR scanned the App will show available transaction types for the user such as below;
| Type | Description |
| Customer | Send Cash (Money) |
| Retailer |
mCash Top Up mCash Withdrawal Pay to Merchant (Purchases) – Will be available soon |
| Merchant | Pay to Merchant |
| Utility/Institute | Pay Bill |
E.g. If you visit a Clothing Shop which a mCash Merchant and Scan the mCashQR you will only be given the option to select “Pay to Merchant”
Once the specific transaction type is selected you will be prompted to enter the following;
Once the above is typed you only need to confirm the transaction. If the transaction is successful, you will receive a successful pop up and simultaneously a SMS Confirmation.
The mCashQR will look like below
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There are no additional charges for using mCashQR, however existing mCash Fees & Limits will be applicable for certain transactions.
Sending Cash via mCash is absolutely free and the maximum transaction limit per day would be Rs 25,000
Rs 20 Fee is charged for every Rs 1000 mCash Withdrawal which is the normal applicable fee for mCash Withdrawals at any location such as ATMs.
Making Payments for Purchases is absolutely free via mCash and the maximum transaction limit per day would be Rs 25,000
All Bill Payments are free to the Customer except the below (Bill Payment Option will be available soon)
tableYou can Top Up mCash directly from your Bank Account using the mCash App or by visiting the below locations;
Click Here for More Information
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What is the new service launched?
mCash Customers can top-up mCash wallets via Sampath Vishwa; Online and Mobile banking.
Does the existing mCash Customer needs to register/do changes from mCash end?
No, Customer does not have to do any change to mCash Account.
Does the Customer need to register from Sampath Bank end?
Yes. Customer should be a Sampath Vishwa customer ( Customer should have a Sampath Bank current/Savings account, and register for Sampath Vishwa online service.)
I’m a Sampath Bank Customer. How do I register for Sampath Vishwa?
Visit www.sampathvishwa.com to sign-up for Sampath Vishwa or walk into the nearest Sampath Bank Branch
What is the path on Sampath Vishwa to perform a mCash In transaction?
Can Customer, Cash In for any Mobitel Number?
Yes, Customer can Cash In any mCash registered Mobitel Number.
Do I have to pay extra service charges when performing a Cash In Transaction via Sampath Vishwa?
No. This service is totally free for mCash customers.
Does Sampath Vishwa give me a separate receipt/ref number for mCash In transactions or is it the usual confirmation SMS?
Yes, You will received a SMS from mCash as well as reference number from Sampath Vishwa end. A Payment receipt can also be genereated via Sampath Vishwa.
What Are the Cash In transaction limits when transferring Money through Sampath Bank Acc?
One time Cash-In transaction limit is From Rs.1 to Rs. 5,000.
How do I contact my Sampath Bank Branch & Their opening hours?
Super branches are contactable from 8.00 am – 8.00 pm and Colombo Super branch from 7.00 am – 10.00 pm.
Other branches are contactable in the normal banking hours (for more info -http://www.sampath.lk/en/branches/locator)
Call centre is operated 24*7 via 0112 303050
If an erroneous transaction happens at when performing a Cash In , do I call Sampath Bank hotline or Mobitel hotline?
Call 7111, Mobitel Hotline with the transaction reference number
What could be the reason, If I Don’t receive mCash after transferring money from Sampath Bank Account (No SMS also)
If I perform a mCash In transaction which exceed my mCash account limit, what is the process?
Transaction will be reversed to the initialy debited account on the following working day.
If I perform a mCash transaction which is to another customer’s account, what is the process?
FAQ –Tutor Wizard Students Subscription Payments via mCash
What is the new service launched with Tutor Wizard?
Tutor Wizard is another value addition for education institute payments via mCash. Tutor Wizard students/customers can pay their monthly, termly and yearly subscription payments via mCash.
What is the Tutor Wizard?
Tutor Wizard is an online premier e-learning platform for students to learn about Maths, Biology, Chemistry & Physics. You can visit to their website via http://topbugeducation.com/ for more information
Who are eligible to do transactions via mCash?
All Mobitel and Etisalat customers.
How can students pay their fees to Tutor Wizard?
Below are the steps need to follow for students to pay their Tutor Wizard payments via mCash.
You will receive a confirmation message via SMS including the transaction details.
What is the maximum Amount I can reload and do the transactions per day?
| Customer Account | Basic Account | Rs. 10,000 |
|---|---|---|
| Enhanced Account | Rs. 25,000 |
How do I register for mCash to do the payment?
Simply dial #111# and follow the steps to register for mCash. Registering for mCash is absolutely free.
Will customers be charged extra for this service?
There will not be any service charges for this payment.
How do customers increase the mCash balance in the mCash Account?
You could simply walk in to any Mobitel Branch / SLT / Singer mega / Abans and top up your mCash Account or use our any of our mobile banking facilities.
How will the customer know if the transaction is successful?
After the transaction is successful the customer will receive a SMS confirmation.
Transaction is falling, why is that?
What should be done if the transaction is continuing to fail despite the above reasons?
If the payment continues to fail call the Tutor Wizard hotline on 0112 577 587 and Mr. Riswan on 0716634381 for more information.
Click Here for More Information
Click Here for More Information
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Click Here for More Information
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Click Here for More Information
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Click Here for More Information
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Ceylon Electricty Board
Mobitel (Pvt) Ltd
Sri Lanka Telecom
Lanka Electricity Company (Pvt) Ltd
National Water Supply & Drainage Board
Lanka Broadband Networks
Not necessary if customer makes the payment through a retailer. (But if customer pays through their own mCash account, they need to be a mCash registered customer)
Rs 20/-
Rs. 10,000/-
Rs 20/-
Rs. 25,000/-
You could simply walk in to any mCash Retailer or Mobitel Branch / Singer Mega / SLT to Top Up your mCash Account
You could top up your mCash Account via USSD banking offered by Commercial Bank
You could ask a friend and family member to send money to your mCash Account
Customer should be Registered for mCash and should have sufficient balance (‘Check Account Balance’ function under the Customer wallet)
Customer should enter his/her correct PIN
Maximum Transaction Limit per day for a Basic Account holder Is Rs 10,000/- and for an Enhanced Account its Rs 25,000/-
You can now shop online to purchase various goods and services from Online Merchants and pay using mCash.
You could simply walk in to any mCash Retail Point or Mobitel Branch / Singer Mega / SLT to Top Up your mCash Account. Or you could ask a friend and family member to P2P Transfer some money to you.
You need to have mCash in your Mobile, so Top Up at any mCash Retail Point / Mobitel Branch / Singer Mega / SLT.
Thereafter you could contact the Merchant on their hotline with regard to receiving your goods/services.
Customer should be Registered for mCash and should have sufficient balance (‘Check Account Balance’ function under the Customer wallet)
Customer should enter the correct PIN on the IPG login page and then correctly enter the OTP (5 digit code) received via SMS to his/her phone.
Customer should be connected to the internet and should use a suitable browser
Maximum Transaction Limit per day for a Basic Account holder Is Rs 10,000 and for an Enhanced Account its Rs 25,000.
What is the new service launched?
Now Etisalat subscribers can Dial #111# and get registered for a mCash Account and instantly start performing mCash transactions. With this solution opened up, 6 million plus Mobitel subscribers will be able to send and share funds with 4 million plus Etisalat subscriber registered for mCash Accounts.
Does Etisalat Subscriber need to be a mCash Customer to perform a mCash transaction ?
Yes, Etisalat Subscriber should Dial #111# and register for a mCash Account get the mCash services availed.
What are the mCash services offered ?
All mCash Transaction types are available for Etisalat Subcribers instantly when they registered for a mCash Account.
What are the locations which can be used to perform Cash In and Cash Out transactions?
Any location activated for mCash Cash In and Cash Out can be used by Etisalat Subscriber to perform these transactions for his/her mCash Account.
Will I be charged extra for the services?
No, same charges/ fees are applicable
Are the transaction limits the same?
Yes, same transaction limits and daily limits will be applied.
What is the hotline I should dial in case of a query/ issue?
Etisalat customer registered for mCash Account should dial 7111 from his/her mobile phone to get in touch with the Etisalat Contact centre.
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Mobitel introduces mCash as a mobile app for your Android and Apple Smart Phones. Enjoy the smart and the convenient way to do all your Utility and Insurance Payments in a flash. Stay updated on the latest Promotions, and make purchases at Merchants through the App. mCash Mobile App is a Simple, secure and instant solution
Customers can now conveniently make all their bill payments including Utility and Insurance payments at Pay & Go Kiosk machines located at over 200+ locations.
Utility and Insurance payments are powered by mCash
| Name (Kiosk Location) | Address |
| 80 club | #25, Independence Ave, Colombo 07 |
| Aache Food Centre | #44, Hampden Lane, Wellawatte, Colombo 06 |
| Alpha Mixture | No. 140, Parameshwara Junction, Thirunelvely, Jaffna |
| Aluthmaha Kade | #93/Dambulla Road, Dehelgamuwa, Ibbagamuwa |
| Ambasewana Restaurant | #6A, Pagoda Road, Nugegoda |
| Ananda College | Colombo 10, Sri Lanka |
| Anti-Malaria Campaign | No: 555/5 , 3rd Floor, Public Health Building, Narahenpita, Sri Lanka. |
| Army Artillery Regiment HQ | Godagama Road, Habarakada |
| Army Camp Malay Street | Malay Street, Colombo 02 |
| Army Camp Maradana | Colombo 10 |
| Army Camp Mattegoda | Mattegoda, Kottawa |
| Army Camp. 142 Brigade. | Wickramaratne Mawatha, Kohuwala |
| Army Cantonment Panagoda 1 | Army Cantonment, Panagoda, Homagama |
| Army Cantonment Panagoda 2 | Army Cantonment, Panagoda, Homagama |
| Army Cantonment Panagoda 4 | Army Cantonment, Panagoda, Homagama |
| Army Hospital | Army Hospital, Narahenpita, Colombo 05 |
| Army Hospital Canteen | Army Hospital, Narahenpita, Colombo 05 |
| Asiri Central Hospital | No: 114,, Norris Canal Rd, Colombo 10 |
| Asiri Medical Hospital | 181, Kirula Road, Colombo 05 |
| Asiri Surgical Hospital |
No. 21, Kirimandala Mawatha, Narahenpita, Colombo 05 |
| Bandara Cellular | |
| Bastian Mawath bus stand 2 | Gunasinghepura Bus Stand, Colombo 11 |
| Bastian Mawatha bus stand 1 | Gunasinghepura Bus Stand, Colombo 11 |
| Best Food City | 104/1, New Kandy Road, Kothalawela, Kaduwela |
| BMICH | Bauddhaloka Mawatha, Colombo 07 |
| BMICH Canteen | Bauddhaloka Mawatha, Colombo 07 |
| Buddika Stationary |
University of Colombo Management Faculty Book Shop |
| Bureau of Foreign Employment | 234 Denzil Kobbekaduwa Mawatha Koswatta, Battaramulla |
| Castle Street Hospital | Castle Street, Colombo 08 |
| Central bus stand 1 | CTB, Pettah, Colombo 11 |
| Central bus stand 2 | CTB, Pettah, Colombo 11 |
| Central Engineering Consultancy Bureau (CECB) | No., 415 Bauddhaloka Mawatha, Colombo 07 |
| Ceylinco Insurance HO | 69, Janadhipathi Maw, Colombo 01 |
| Ceylon Fine Gems | No. 93 Chinafort Road, Chinafort, Beruwela |
| Ceylon Petroleum Corporation - Head Office | "CEYPETCO - NIWASA", 609 Dr Danister De Silva Mawatha, Colombo 09 |
| Ceylon Petroleum Storage Terminals | Kollonnawa, Wellampitiya. |
| Ceylon Petroleum Storage Terminals Canteen | Kollonnawa, Wellampitiya. |
| Ceylon Transport Board |
200, Kirula Road, Narahenpita, Colombo 05 |
| Chandra Food City Godakawela | #108, Main Street, Godakawela |
| Chandra Food City Pelmadulla | No.40, Rakwana Road, Pelmadulla |
| Chef Food City - Arangala | 457, Arangala, Hokandara North, Malabe |
| Chef Food City - Pittugala | 153/C1, Pittugala Junction, Malabe |
|
City Center Complex D S Property Management Service (Pvt) Ltd |
#59, Sea Streat, Colombo 11 |
| Civil Security Department HQ | No.23, Station Road, Colombo 04 |
| Coats Thread Exports (Pvt) Ltd | Moragahahena, Millewa, Horana |
| Colombo Divisional Inspector Police (DIG) Office | Colombo 11 |
| Colombo Municipal Council | Town Hall, Colombo 07 |
| Colombo Port | Colombo 01, Sri Lanka |
| Colombo Public Library | 15 Sir Marcus Fernando Mawatha, Colombo 7 |
| Colombo Traffic Headquarters | Colombo 11 |
| Commercial Bank Card Center | |
| Continental Insurance | 79,Dr. C W W Kannagara Mawatha, Colombo 7 |
| Creative Marketing | No.1, Parakrama Mawatha, Negombo Road, Peliyagoda. |
| Crime Record Division | Maitland Pl, Colombo 07 |
| Cybergate Pvt Ltd | #69/1, Soratga Mawatha, Gangodawila, Nugegoda |
| Daily Food City | No: 26, Aadiapatham Road, Kokuvil East, Jaffna |
| Dammika Stores | 1/17, Padiliyathuduwa Road, Hunipitiya, Wattala |
| De Soysa Hospital | Kynsey Road, Colombo 08 |
| Defense Headquarters | Project Management Unit (PMU), DHQC - Akuregoda Road, Pelawatta, Battaramulla |
| Dehiwala Mount Lavinia Municipal Council | Galle Road, Dehiwala-Mount Lavinia |
| Dental Institute | Colombo 07, Sri Lanka |
| Department of Elections | P.O. Box 02, Sarana Mawatha, Rajagiriya |
| Department of Examinations | Pannipitiya Rd, Sri Jayawardenepura Kotte |
| Department of Irrigation |
PO Box 1138, 230, Baudhaloka Mawatha, Colombo 07 |
| Department of Labour 1 | Narahenpita, Colombo 05, Sri Lanka |
| Department of Labour 2 | Narahenpita, Colombo 05, Sri Lanka |
| Department of Motor Traffic Werahera | Department of Motor Traffic Rd, Boralesgamuwa |
| Department of Pensions | Maligawatta, Colombo 10 |
| Department of Registration of Motor Traffic | No. 341, Alvitigala Mawatha, Colombo 05, Narahenpita |
| DFCC Bank | 73, W.A.D. Ramanayake Mawatha, Colombo 02 |
| Divineguma Bomiriya | |
| Divineguma Bulathsinghala | |
| Divineguma Katuwellegama | |
| Divineguma Liyanwila | |
| Divineguma Madurawala | |
| Divineguma Makola | |
| Divineguma Meelagahathenna | |
| Divineguma Naebada | |
| Divineguma Pitipana | |
| Divineguma Ruwanpura | |
| DPMC Assetline | 120A, Pannipitiya Road, Battaramulla |
| DPMC HPC | Hyde Park Corner, Colombo 02 |
| DPMC Ranna | Ittagalawatta, Kahandawa South, Ranna |
| Durdans Hospital | No. 3 Alfred Pl, Colombo 03 |
| Elpitiya Bus Stand | Elpitiya City |
| Emdee Exports (Pvt) Ltd. | 451A, Galle Road, Payagala, Kalutara |
| Eye Hospital OPD | Baddegama Wimalawansa Thero Mawatha,, Colombo 10 |
| Eye Hospital Reception | Baddegama Wimalawansa Thero Mawatha,, Colombo 10 |
| Family Super Alankulama | Maithripala Senanayake Mawatha, Anuradhapura |
| Family Super Anuradhapura | Maithripala Senanayake Mawatha, Anuradhapura |
| Family Super Mount Lavinia | 253 Galle Rd, Dehiwala-Mount Lavinia |
| Fashion Bug Borella | No. 1028 Maradana Road Borella |
| Fashion Bug Katubedda | 241 1/1, Moratuwa |
| Fashion Bug Maharagama | No. 126 High Level Road Maharagama |
| Fashion Bug Nugegoda | High Level Road Nugegoda |
| Fashion Bug Rajagiriya | No. 475 Sri Jayawardhanapura Mw. Rajagiriya |
| Fashion Bug Wattala | No. 359 Negombo Road Wattala |
| Firstsource-Dialog Solutions | No. 234 Vauxhall Street, Colombo 02 |
| Gajaba Regiment | Saliyapura Camp, Anuradhapura |
| Gajanayaka Fruits Center | #425, Pitakotte, Kotte |
| Galaxy Marketing | No: 207/6A, Mirania Road, Colombo 12 |
| Galle Bus Stand | Galle City |
| Gampaha General Hospital | Ja Ela-Ekala-Gampaha-Yakkala Hwy, Gampaha |
| Geological Survey & Mines Bureau | No: 569,, Epitamulla Rd, Sri Jayawardenepura Kotte |
| Golden Key Eye & ENT Hospital Limited | No: 1175A, Cotta Road, Rajagiriya. |
| Harcourts Bambalapitiya | 88, Galle Road, Colombo 04. |
| Harcourts Battaramulla | 150, Main Street, Battaramulla. |
| Harcourts Dehiwala | 14, Station road, Dehiwala. |
| Harcourts Duplication | 416, R.A.De Mel Mawattha, Colombo 03 |
| Harcourts Grandpass | 413, Grandpass Road, Colombo 14. |
| Harcourts Hill Street | 91, Hill Street, Dehiwala. |
| Harcourts Nawinna | 446/Hihglevel Road, Nawinna Maharagama |
| Harcourts Punchi Borella | 148,E.W.Perera Mw, Punchi Borella. |
| Harcourts Rajagiriya | 586, Nawala Road, Rajagiriya. |
| Harcourts Wardplace | 16A, Ward Place, Colombo 07. |
| Hemas Hospital Galle | Wakwella Road, Galle |
| Hemas Hospital Thalawathugoda | 647/2A Pannipitiya Rd, Thalawathugoda |
| Hemas Hospital Wattala | 389 Negombo-Colombo Main Rd, Wattala |
| Hirdaramani Kahathuduwa | Kahathuduwa, Sri Lanka |
| Homagama Base Hospital OPD | Base Hospital, Homagama |
| Horana Base Hospital | Hospital Ln, Horana |
| Hutch Head Office | No. 234, Galle Road, Colombo 04 |
| Jayathissa Super | 430/1C, Ganmulla Road, Kadawatha |
| Kalubowila Conference Hall | B229 Hospital Rd, Dehiwala-Mount Lavinia |
| Kalubowila Doctors Cafeteria | B229 Hospital Rd, Dehiwala-Mount Lavinia |
| Kalubowila Hospital Canteen | #B229, Dehiwala-Mount Lavinia |
| Kalubowila OPD | B229 Hospital Rd, Dehiwala-Mount Lavinia |
| Kalutara District Secretariat | Gregory Rd, Kalutara |
| Kalutara General Hospital | General Hospital Kalutara |
| Kalutara General Hospital 2 | General Hospital Kalutara |
| Karapitiya Teaching Hospital 1 | Hirimbura Cross Rd, Galle |
| Karapitiya Teaching Hospital 2 | Hirimbura Cross Rd, Galle |
| Karapitiya Teaching Hospital 3 | Hirimbura Cross Rd, Galle |
| Kiyaso Food City | No 101 Main Street, Bogawantalawa |
| Kotelawala Defence University (KDU) | Kandawala Road, Ratmalana |
| Kurunegala General Hospital | Colombo Road, Kurunegala |
| Lady Ridgeway Hospital Lobby | Dr. Denister De Silva Mawatha, Colombo 08 |
| Lady Ridgeway Hospital OPD | Dr. Denister De Silva Mawatha, Colombo 08 |
| Lanka Communication Centre | No. 49, Mawella Road, Pethiyagoda, Kelaniya |
| Lanka Hospitals | No. 578 Elvitigala Mawatha, Colombo 05 |
| Laugfs Havelock | No. 252, Havelock Place, Colombo 05 |
| Laugfs Kohuwala | No. 17, Sunethradevi Mawatha, Kohuwala |
| Laugfs Kottawa | No. 364/10, High Level Road, Kottawa |
| Laugfs Wellawatta | No. 351, Galle Road, Colombo 06 |
| Liberty Plaza | R.A. De Mel Mawatha,Colombo 03 |
| Lucky Super Foodcity | 335/3, Colombo Rd, Jalthara, Ranala |
| Mahawelli Authority of Sri Lanka | 500,T.B. Jaya Mawatha, Colombo 10. |
| Manjari | No. 136 S de S Jayasinghe Mw, Nugegoda |
| MAS Bodyline | Ratnapura Road, Gurugoda, Horana |
| MAS Linea Aqua | Thanahenpitiya Estate, Giridara, Kapugoda |
| MAS Silueta Pvt Ltd | Biyagama, Kaduwela |
| MAS Slimline | 134, Kuliyapitiya Road, Pannala |
| MAS Unichela | No.124, Horana Road, Panadura |
| Medical Supply Division - Ministry of Health |
385, Ven. Baddegama Wimalawansa Thero Mawatha, Colombo 10 |
| Medimax Pharmacy | #45, High Level Road, Kirulapone, Colombo 05 |
| Ministry of Defence | 15/5, Baladaksha Mawatha, Colombo 03 |
| Ministry of Education | "Isurupaya", Pelawatta, Battaramulla |
| Ministry of Finance | Lotus Road, Colombo 01 |
| Ministry of Fisheries and Aquatic Resource Development | Sevana Mawatha, Colombo |
| Ministry of Health | 385, Wimalawansa Thero Mawatha, Colombo 10 |
| Ministry of Industry & Commerce | No. 73/1, Galle Road, Colombo 3 |
| Ministry of Provincial Councils | 330, Dr. Colvin R.de Silva Mawatha. Union Place |
| Ministry of Public Administration & Management | Independance Square, Colombo 07 |
| Mobitel Head Office | 108, W.A.D Ramanayake Mawatha, Colombo 02 |
| Mobitel Liberty Plaza | 1st Floor, Liberty Plaza, Colombo 03 |
| Mobitel WTC | Level 3, East Block, WTC, Echelon Square, Colombo 01. |
| National Apprentice and Industrial Training Authority (NAITA) | No. 971, Sri Jayewardenepura Mawatha, Welikada, Rajagiriya |
| National Cancer Hospital Canteen | National Cancer Institute, Maharagama |
| National Cancer Hospital Children Ward (Out) | National Cancer Institute, Maharagama |
| National Hospital Accidents | The National Hospital of Sri Lanka,Colombo 10 |
| National Hospital Cardiology | The National Hospital of Sri Lanka,Colombo 10 |
| National Hospital Neurology | The National Hospital of Sri Lanka,Colombo 10 |
| National Hospital OPD | The National Hospital of Sri Lanka,Colombo 10 |
| National Hospital OPD Pharmacy | The National Hospital of Sri Lanka,Colombo 10 |
| National Lotteries Boards (NLB) | 234/2, Galle Road, Colombo 03 |
| National Zoological Gardens | Anagarika Dharmapala Mawatha Dehiwala |
| Naval Base Trincomalee | Sri Lanka Navy, Trincomalee |
| Naval Complex Welisara 1 | Welisara |
| Naval Complex Welisara 2 | Welisara |
| Naval Headquarters General Mess | Fort, Colombo 01 |
| Naval Headquarters Welfare Office | Fort, Colombo 01 |
| Navalanka Super City | #50, Anagarika Dharmapala Mawatha, Dehiwela |
| Navy Camp Galle | "Nipuna" Sri Lanka Navy, Galle |
| Navy Camp Magalle | Magalle, Galle |
| Navy General Hospital | Naval Hospital, Welisara |
| Nawaloka Hospital | 23, Deshamanya H K Dharmadasa Mawatha, Colombo 02 |
| Neville Fernando Hospital | Millennium Drive, off Chandrika Kumaratunga Mawatha, Malabe |
| Neville Fernando Hospital Campus | Millennium Drive, off Chandrika Kumaratunga Mawatha, Malabe |
| New Dasun Enterprise | No: 631, Bangalawa Junction, Pitakotte |
| New Retham | #533, Galle Road, Mount Lavenia |
| North Central Provincial Council | Provincial Council Administrative Building Complex, Dharmapala Mawatha, Anuradhapura |
| NSBM Green University | NSBM Green University Town Mahenwaththa, Pitipana, Homagama |
| One 2 One Marketing | 131B, Gongawela Road, Matale |
| Orange IT | Nawinna Rd, Maharagama |
| P&R Family Super | No.33, Bandaranayaka Mawatha, Katubedda, Moratuwa |
| Panadura Base Hospital | Panadura, Sri Lanka |
| Pasilta Graphics (Private) Limited | No: 26, Old Kesbawa Road, Gangodawila, Nugegoda. |
| Piyadasa Agro Chemicals | New Road Junction, Padalangala |
| Police CID | Colombo 01 |
| Police College Kalutara | North Kalutara, Kalutara |
| Police Communication unit | Mirihana |
| Police Hospital | 20 Old Nawala Rd, Narahenpita, Colombo |
| Police Park | Thimbirigasyaya |
| Police Sport Club | High-Level Road, Thibirigasyaya |
| Police Station Mirihana | 373/10 Old Kottawa Road, Mirihana, Nugegoda |
| Police Station Narahenpita | Elvitigala Mawatha, Colombo |
| Police Transport Division | Baseline, Narahenpita |
| Polonnaruwa General Hospital | Maradankadawala Highway, Polonnaruwa |
| Premasiri Supermarket | #253A, R.A. De Mel Mawatha, Colombo 03 |
| President Security Division (PSD) | Colombo 01 |
| Prime Minister Security Division (PMSD) | Jawatte road, Colombo 05 |
| Quantum Clothing Lanka (Pvt) Ltd | Millewa, Moragahahena, Horana. |
| Rathnayake Super | 164, Kuda Rathwatta Mawatha, Dodamwala, Kandy |
| RDB Head Office | No. 933, Kandy Road, Wedamulla, Kelaniya |
| Reema Travels&Tours | 46/1, Abdul Hameed Street, Colombo 12 |
| Road Development Authority (RDA) | No: 216, Denzil Kobbekaduwa Mawatha,Koswatta, Battaramulla. |
| Salaka Senkada | #466 Dr Colvin R de Silva Mawatha, (Union Place) Colombo 02 |
| Sanasa Development Bank Battaramulla | 210/01, Kaduwela Road, Battaramulla |
| Sanasa Development Bank Head Office | No. 12, Edmonton Rd, Colombo 06 |
| Shine a pharma | #118B, FIFE Road, Colombo 05 |
| Sihara Bookshop | 9B/75/6, National Housing Scheme, Mattegoda |
| SJ University Science Faculty | Sri Soratha Mawatha, Nugegoda |
| Sky Lights Cinema & Restaurant | #26/4, Metro Central, Aturugiriya Road, Malabe |
| SLAF Guwanpura Family Quarters | No.20, Gothami Road, Colombo 08 |
| SLAF Guwanpura FQ Hospital | No.20, Gothami Road, Colombo 08 |
| SLAF Headquarters | Kumaran Rathnam Road, Colombo 02 |
| SLAF Kollupitiya Family Quarters | No.21/19,8th Lane, Kollupitiya |
| SLAF Station Welfare Shop | Kumaran Rathnam Road, Colombo 02 |
| SLT Fort | Fort, Colombo 01 |
| SLT Kotte RTOM | Kotte Road, Kotte |
| SLT Teleshop Havelock Town | Dickmon's Road, Colombo 05 |
| SLT Teleshop Kotte Battaramulla | 115/2, Main Street, Battaramulla |
| SLT Teleshop Maradana | Maradana Road, Colombo 08 |
| SLT Teleshop Nugegoda | High Level Road, Nugegoda |
| SLT Teleshop Slave Island | 17, Deshamanya H.K. Dharmadasa Mawatha, Colombo 02 |
| SLT Teleshop WTC | 01-08, West Block, WTC, Echelon Square, Colombo 01 |
| Sri Jayewardenepura General Hospital | Thalapathpitiya, Nugegoda |
| Sri Jayewardenepura General Hospital2 | Thalapathpitiya, Nugegoda |
| Sri Jayewardenepura General Hospital4 | Thalapathpitiya, Nugegoda |
| Sri Jayewardenepura General Hospital5 | Thalapathpitiya, Nugegoda |
| Sri Lanka Institute of Advanced Technological Education | No.42 Rodrigo Place, Colombo 15 |
| Sri Lanka Institute of Development Administration (SLIDA) | 28/10, Malalasekara Mawatha, Colombo 7 |
| Sri Lanka Institute of Information Technology (SLIIT) | B263, Malabe |
| Sri Lanka Police Headquarters | Colombo 01 |
| SriLankan Airlines |
Bandaranaike International Airport, Katunayake, Sri Lanka |
| State Engineering Corporation | 130, WAD Ramanayake, Colombo 02 |
| STF Head Office | No.223, Bauddhaloka Mawatha, Colombo 07 |
| STF Kalutara | Special Task Force, Katukurunda, Kalutara |
| Suhurupaya Main Building | Sri Subhuthipura Road, Battaramulla |
| Suhurupaya Passport Office | Sri Subhuthipura Road, Battaramulla |
| Suwa Sahana friendship Foundation, CIDA | Wijerama mawatha, Colombo 07 |
| Telecommunications Regulatory Commission (TRC) | No. 276, Elvitigala Mawatha, Colombo 08 |
| The Institute of Chartered Accountants of Sri Lanka | 30A Malalasekhara Rd, Colombo 07 |
| The Print Shop and Stationery | #24/C, Tharaka Mahal, Main Street, Hanwella |
| UDA Dutch Hospital Stage 1 | Dutch Hospital, Fort, Colombo 01 |
| UDA Dutch Hospital Stage 2 | Dutch Hospital, Fort, Colombo 01 |
| UDA Racecourse (Inside) | Urban Development, Authority, Reid Avenue, Colombo 07 |
| UDA Racecourse (Outside) | Urban Development, Authority, Reid Avenue, Colombo 07 |
|
UDA Sethsiripaya 1 (Urban Development Authority) |
Urban Development Authority, Sethsiripaya, Battaramulla |
|
UDA Sethsiripaya 2 (Urban Development Authority) |
Urban Development Authority, Sethsiripaya, Battaramulla |
| UDA Sethsiripaya Stage 2 | Sethsiripaya, Battaramulla |
| University of Colombo College House | Kumaratunga Munidasa Mawatha, Colombo 07 |
| University of Colombo Faculty of Arts | Kumaratunga Munidasa Mawatha, Colombo 07 |
| University of Moratuwa | Bandaranayake Mawatha, Katubedda, Moratuwa |
| Vibrant Budget Shop | No. 13, Dickman Lane, Colombo 04 |
| Vocational Training Authority | 354/2 Nipunatha Piyasa, Elvitigala Mawatha |
| Walaswewa Stores | JAYAMAWATHA, AWKANA. |
| Wijesiri Stores | No. 53, Balapitiya |
mCash Customer can now Withdraw at any Sampath Bank ATM island-wide
Customer will get a Confirmation SMS along with a 6 Digit OTP from Sampath Bank
Then Customer is required to visit the nearest Sampath ATM and follow the below steps;
If the Transaction is Verified Successfully ATM will dispense Cash
No. The Customer to avail this service should not necessarily be a Sampath Bank Customer.
The OTP sent by Sampath Bank via SMS is valid for 14 days.
OTP can only be used for one successful transaction upon which the OTP will be expired.
Yes. mCash Account will deducted with the requested Withdrawal Amount and applicable charges at the time of requesting the OTP.
The OTP would be expired after 14 days and the deducted mCash from the mCash Account will be reversed to the mCash Account
Customer can call 7111 and request for a transaction cancellation. The transaction will be refunded after cancellation
Customer can only Enter the PIN incorrectly for 3 times upon which the Transaction will be suspended.
Customer should call 7111 and request for a reversal of the Transaction
Customer should #132# and check if the NIC in the Mobitel System is correct. If the NIC displayed is incorrect the Customer should visit the nearest Mobitel Branch and request to change the NIC. Customer should visit with the original NIC to make the request.
Existing mCash Transaction & Withdrawal Limits are applicable. For a Basic Account Customer the maximum Transaction Limit would be Rs 10,000 & for an Enhanced Account Customer the maximum Transaction Limit would be Rs 25,000.
Transaction Limit per Withdrawal would be Rs 5,000
Customer will have to do the Transaction multiple times with a maximum per Transaction Value of Rs 5,000
Existing mCash Withdrawal Charges are applicable for Sampath ATM Withdrawals
| Transaction Slab | Charge |
|---|---|
| Less than Rs 200 | Rs 5 |
| Rs 200 – Rs 500 | Rs 10 |
| Rs 500 – Rs 1000 | Rs 20 |
| Rs 3000 – Rs 5000 | Rs 100 |
Click here for FAQ's >>
|
Service |
Description |
|---|---|
| Cash In | Deposit money in to your mCash account |
| Cash Out | Withdraw money from your mobile at any mCash retail point |
| Transfer Funds | Send money to any mCash customer |
| Transfer Funds with Withdrawal Charge | Send money to any mCash customer and the receiver’s withdrawal charge is borne by the sender |
| Pay Mobitel Bills | Pay your Mobitel bills straight from your Mobile |
| Pay Utility Bills |
Pay your LECO & Water (NWSDB) bills Pay your subscriptions, installments and insurance premiums |
| Pay for Goods and Services | Pay for Goods & Services purchased at mCash Merchant Points |
| Purchase Products | Pick/ enter the unique product code assigned and advertised for mCash by the merchants and purchase directly. |
| Check Account Balance | Check your account balance |
| Mini Statement | View the last 5 transactions |
| Change PIN | Change your PIN |
| Change Language | Change the preferred language between Sinhala, Tamil and English |
Step 1: Simply dial #111# and follow the instructions that appear on your screen
Step 2: After you register successfully, you will receive a SMS notification
Please ensure that your PIN is kept confidential at all times.
You could register for a Basic mCash Account by dialing #111# and upon registration you’ll be entitled to an account limit of Rs. 10,000.
If you wish to, you may upgrade your account to an Enhanced Account with an account limit of Rs. 25,000.
Please visit your nearest Mobitel Service Point or download the application form and submit it to the nearest Mobitel Service Point to upgrade to an Enhanced Account.
|
Transaction Type |
mCash Account Category
|
Minimum Limit Per Transaction (LKR) |
Max Limit Per Transaction (LKR) |
Transactions Limit Per Day ( LKR) |
|
Top-up and Receive Money |
Basic |
Rs.1.00 |
Rs.10,000.00 |
Rs.10,000.00 |
|
Enhanced |
Rs.1.00 |
Rs.25,000.00 |
Rs.25,000.00 |
|
|
Send Money |
Basic |
Rs.6.00 |
Rs.10,000.00 |
Rs.10,000.00 |
|
Enhanced |
Rs.6.00 |
Rs.25,000.00 |
Rs.25,000.00 |
|
|
Mobile Bill Payments / Top Up (Mobitel, Etisalat, Hutch) |
Basic |
Rs.20.00 |
Rs.10,000.00 |
Rs.10,000.00 |
|
Enhanced |
Rs.20.00 |
Rs.25,000.00 |
Rs.25,000.00 |
|
|
Utility Bill Payments (CEB, LECO, Water, LBN, SLT etc.) |
Basic |
Rs.20.00 |
Rs.10,000.00 |
Rs.10,000.00 |
|
Enhanced |
Rs.20.00 |
Rs.25,000.00 |
Rs.25,000.00 |
|
|
Institutional Bill Payments (Insurance, Other Institutes) |
Basic |
Rs.20.00 |
Rs.10,000.00 |
Rs.10,000.00 |
|
Enhanced |
Rs.20.00 |
Rs.25,000.00 |
Rs.25,000.00 |
|
|
Payment for Goods at Participating merchants |
Basic |
Rs.10.00 |
Rs.10,000.00 |
Rs.10,000.00 |
|
Enhanced |
Rs.10.00 |
Rs.25,000.00 |
Rs.25,000.00 |
|
|
Internet Based Payments for any web merchant |
Basic |
Rs.10.00 |
Rs.10,000.00 |
Rs.10,000.00 |
|
Enhanced |
Rs.10.00 |
Rs.25,000.00 |
Rs.25,000.00 |
|
|
Bank Top-up
|
Basic |
Rs.1.00 |
Rs.10,000.00 |
Rs.10,000.00 |
|
Enhanced |
Rs.1.00 |
Rs.25,000.00 |
Rs.25,000.00 |
|
Transaction Type |
Transaction Charges |
|
mCash Top-up (Retailer/ Branches/ Banks) |
Free |
|
Send Money |
Free |
|
Mobile Bill/Reload |
|
|
Mobitel/Etisalat/Hutch/Airtel |
Free |
|
Utility Payments |
|
|
LECO/NWSDB(Water)/Kandy MC/Nuwara Eliya MC |
Rs 20 |
|
CEB |
|
|
Less than Rs.200.00 |
Rs.10 |
|
Rs.200.00 – Rs.1000.00 |
Rs.15 |
|
Rs.1001.00 – Rs.5000.00 |
Rs.20 |
|
SLT/LankaBell/DishTV |
Free |
|
Insurance Payments |
|
|
AIA/Union Assurance/Ceylinco/SLIC/Janashakthi/HNB Assurance |
Free |
|
Softlogic Life/Amana Takaful |
Rs 20 |
|
Cash Withdrawal (Branches/Retailers/Banks {Cardless ATM})
|
|
|
Every Rs 1000 |
Rs 20 |
|
E.g. of a mCash Withdrawal Fee:
|
|
|
Payments for Goods/Services at Merchants |
Free |
|
Mini Statement |
Free |
|
Detailed Printed Statement |
Rs.200.00 (Mobitel Branches Only) |
|
Balance Check |
Free |
|
Change Pin |
Free |
mCash is an unique service which enables you to perform a wide array of financial transactions using your Mobitel phone anytime, anywhere. mCash is both easy to use and approved by the Central Bank of Sri Lanka, which ensures safety of your transactions.
All Pre Paid and Post Paid customers of Mobitel.
Dial #111# on your Mobitel phone or visit any Mobitel Customer Service Point to register for mCash.
Yes. You have an upper limit of Rs. 10,000 but if you wish to you could enhance your limit.
You can upgrade to an Enhanced Account with an account limit of Rs. 25,000 at any Mobitel Branch.
No, you don’t need to have a bank account.
Yes. You can activate the service on your existing phone number.
The most common functions of the system are as follows:
No, you can’t.
No
No. Registration for mCash is free of charge.
Option 01: Obtain a Mini Statement through your Mobile
Option 02: Obtain a Detailed Statement from any Mobitel branch.
You will receive a confirmation SMS after every transaction.
The transaction is complete only when both parties involved receive an SMS confirming the transaction hence if you don’t receive an SMS please call on our hotline 1717.
All the SMS’s that you receive are free of charge.
There is no daily fee for using the service.
No, you don’t have to.
No, but transaction fees may apply depending on the type of transaction – Please refer below Transaction Fees.
| Transaction Type |
Transaction Charge (Rs.)
|
| mCash Account Top up | FREE |
| Send Money | |
| Rs. 500 and below | FREE |
| Above Rs. 500 | 5.00 |
| Mobitel Bill Payments (Mobile, Broadband) | FREE |
|
Utility Bill Payments
LECO, Water, LBN CEB Bill Payments |
20.00 |
| Rs. 200.00 and below |
Rs. 10.00 |
| Above Rs. 200.00 – up to Rs. 1,000.00 | Rs. 15.00 |
| Above Rs 1,000.00 – up to Rs. 5,000.00 | Rs. 20.00 |
|
Institutional Payments (Finance, Leasing, Insurance) AIA, Allianz, Ceylinco Life, HNB Assurance, Janashakthi, Sri Lanka Insurance, LINK LANKA, NMU Karapitiya |
FREE |
| Amana Takaful, Asian Alliance | Rs. 20.00 |
| Cash Withdrawal | |
| Rs. 200 and below | 5.00 |
| Above Rs. 200 – up to Rs. 500 | 10.00 |
| Above Rs. 500 – up to Rs. 1,000 | 20.00 |
| Above Rs. 1,000 – up to Rs. 3,000 | 60.00 |
| Above Rs. 3,000 – up to Rs. 5,000 | 100.00 |
| Payment of Goods at appointed Merchants | FREE |
| Mini Statement | FREE |
| Detailed Printed Statement | 200.00 at Mobitel Branches only |
| Balance Check | FREE |
| Change PIN | FREE |
Yes, you could use the service on any mobile phone.
Step 1: Dial #111# and select “Change PIN”
Step 2: Enter current PIN
Step 3: Enter new mCash PIN
Step 4: Re-enter new PIN
Step 5: You will receive a confirmation via SMS
Yes, you can reset your PIN by visiting a Mobitel outlet.
There won’t be an issue as your account is secured with a PIN, but if you wish to you can go to a Mobitel outlet and make a request to disconnect your mCash account until further notice.
Yes, the service follows guidelines of the Central Bank of Sri Lanka.
No. Receiving money transfers into your account is FREE.
No, checking account balance is absolutely FREE.
Yes, there are.
| Transaction Type | mCash Account Category | Minimum Limit Per Transaction(LKR) | Maximum Limit Per Transaction(LKR) |
Transactions Limit Per Day( LKR)
|
|
Top-up and Receive Money
|
Basic | 1.00 | 10,000.00 | 10,000.00 |
| Enhanced | 1.00 | 25,000.00 | 25,000.00 | |
| Send Money | Basic | 6.00 | 5,000.00 | 10,000.00 |
| Enhanced | 6.00 | 5,000.00 | 25,000.00 | |
| Mobitel Bill Payments | Basic | 20.00 | 10,000.00 | 10,000.00 |
| Enhanced | 20.00 | 25,000.00 | 25,000.00 | |
| Utility Bill Payments | Basic | 20.00 | 10,000.00 | 10,000.00 |
| Enhanced | 20.00 | 25,000.00 | 25,000.00 | |
| Institutional Bill Payments (Finance, Insurance, Leasing) | Basic | 20.00 | 10,000.00 | 10,000.00 |
| Enhanced | 20.00 | 25,000.00 | 25,000.00 | |
| Payment for Goods at Participating merchants | Basic | 10.00 | 10,000.00 | 10,000.00 |
| Enhanced | 10.00 | 25,000.00 | 25,000.00 | |
| Internet Based Payments for any web merchant | Basic | 10.00 | 10,000.00 | 10,000.00 |
| Enhanced | 10.00 | 25,000.00 | 25,000.00 |
There is a daily transaction limit applicable and once you exceed the amount you will not be able to carry out transactions until the next day.
There are more than 10,000 mCash points across the country. Visit any Mobitel branch or retail outlets to top-up your account.
Please refer mobitel.lk/mCash for full list of Retailers.
Please refer here for full list of Retailers.
29. Can I pay for goods and services purchased with mCash?
Yes, you can pay with mCash at selected Merchants. mCash sign would be prominently displayed at all our merchant partners.
Please refer mobitel.lk/mCash for full list of Merchants.
30.How can a Merchant get registered for mCash?
Please call for 1717 for details on how to sign up as a mCash Merchant.
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What is the new service launched?
Customers can perform all mCash transactions, Utility, Leasing & Insurance payments at Lanka Bell branches island wide.
Does the Customer need to also be a Lanka Bell customer to perform an mCash transaction at Lanka Bell?
No, Customer does not has to be a Lanka Bell customer.
What are the mCash services offered at Lanka Bell?
Where are the Lanka Bell branches located where I can perform mCash transactions?
Please refer the website for Lanka Bell branch locations
Do I have to pay extra service charges when performing transactions at Lanka Bell branches?
No. Standard charges apply
Does Lanka Bell give me a separate receipt for mCash transactions or is it the usual confirmation SMS?
Yes, Lanka Bell will issue a print receipt for transactions following a confirmation SMS
Are the transaction limits the same at Lanka Bell for mCash services?
Standard limits are applicable for Cash-In & Cash-Out
I am a Lanka Bell customer. Can I perform Lanka Bell transactions via mCash?
Yes you can.
What are the times that these Lanka Bell branches are opened & closed?
From 8.30 AM to 5.30 PM
Are the Lanka Bell branches open on weekends / Poya days / Public Holidays?
Lanka Bell branches are open half day on Saturday. Sunday and other holidays, the branches will be closed.
If an erroneous transaction happens at Lanka Bell, do I call Lanka Bell hotline or Mobitel hotline?
Call 7111, Mobitel Hotline with the transaction reference number
mCash has now partnered with Abans to make your life simple and more convenient. Engage in Cash-In, make Utility Bill, Insurance Premium and Leasing Payments at any Abans Showroom island wide.
FAQ's
Step 1: Retailer/Cashier initiates the transaction
Step 2: Provide your mobile number and the amount you prefer to deposit
Step 3: Handover cash to the Retailer/Cashier
Step 4: You will receive a confirmation SMS along with the transaction details
Walk into any mCash Point and request for the Cash out Service
Step 1: Retailer/Cashier initiates the transaction
Step 2: You need to provide your mobile number and inform the amount you need to withdraw
Step 3: Once the Retailer/Cashier confirms the transaction you will receive a pop-up message on your phone requesting your PIN to authorize the transaction
Step 4: Enter your PIN to authorize the transaction
Step 5: You will then receive a confirmation SMS along with the transaction details
Step 1: Dial #111# and select Send Money
Step 2: Enter your PIN
Step 3: Enter the Mobile number of the person you wish to transfer funds to
Step 4: Enter the amount you wish to transfer
Step 5: Select “Send without cash out fee”
Step 6: Confirm transaction
Step 7: You will receive a receipt via SMS including the transaction details
Step 1: Dial #111# and select Send Money
Step 2: Enter your PIN
Step 3: Enter the Mobile number of the person you wish to transfer funds to
Step 4: Enter the amount you wish to transfer
Step 5: Select “Send with cash out fee”
Step 6: Confirm transaction
Step 7: You will receive a receipt via SMS including the transaction details
Step 1: Dial #111# and select “Mobile Bill/Top Up” from the menu
Step 2: Select the service provider
Step 3: Enter your PIN
Step 4:Enter the mobile number
Step 5: Enter the amount you wish to pay
Step 6: Confirm the transaction
Step 7: You will receive a receipt via SMS including the transaction details
Step 1: Dial #111# and select “Pay Utilities” from the menu
Step 2: Select relevant utility provider (CEB, LECO, Water Board etc.)
Step 3: Enter your PIN
Step 4: Enter the Utility account number
Step 5: Enter the amount you wish to pay
Step 6: Confirm transaction
Step 7: You will receive a receipt via SMS including transaction details
Step 1: Merchant initiates the transaction by informing you the bill amount
Step 2: You need to provide your mobile number
Step 3: Once the Merchant confirms the transaction you will receive a pop-up message on your phone requesting your PIN to authorize the transaction
Step 4: Enter your PIN on your mobile to authorize the transaction
Step 5: You will then receive a confirmation SMS along with the transaction details
Step 6: Merchant will hand over goods / services to you
Step 1: Shop online and proceed to the checkout page
Step 2: Select mCash as the payment option
Step 3: Enter your mobile number and mCash PIN & you will receive a 5 digit code via SMS
Step 4: Enter the 5 digit code Step 5: You will then receive a confirmation SMS
Step 6: Contact the Merchant to receive your Goods/Services
Step 1: Dial #111# and select “Pay Institutes”
Step2: Select type of Institute
Step 3: Select the Institute you wish to make the payment
Step 4: Enter your PIN
Step 5: Enter the policy/account number
Step 6: Enter the amount
Step 7: Confirm the Transaction
Step 8: You will receive a confirmation message upon a successful payment
Step 1: Dial #111# and select “My Account”
Step 2: Select Account Balance
Step 3: Enter your PIN
Step 4: You will be able to view the balance
Step 1: Dial #111# and select “My Account”
Step 2: Select Mini Statement
Step 3: Enter PIN
Step 4: You will be able to view the Mini Statement as a message
Step 1: Dial #111# and select “My Account”
Step 2: Select “Change Language”
Step 3: Enter your PIN
Step 4: Select your preferred language
Step 5: Confirm the change of language
Step 6: You will notified of the change of the preferred language
Step 1: Dial #111# and select “My Account”
Step 2: Select Change PIN
Step 3: Enter current PIN
Step 4: Enter new PIN
Step 5: Re-enter new PIN
Step 6: You will be notified regarding the change of the PIN
You can walk into any Mobitel Branch and request for Detailed Statement of your mCash account
I. Check Eligibility: This is the instance where the customer is reviewed on his eligibility.
II. Apply Loan: This is the instance where the customer will be applying for the loan based on the eligibility confirmation.
A penalty fee will be charged for every installment delayed, and there after until a considerable amount of months LOLC will try to retrieve the amount via the balance remaining in the customers mCash Account.
If the amount cannot be recovered by the above mechanism, the LOLC recovery team will physically visit the customer location and recover the amount.
