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What is the promotion?

10% CASHBACK Will be given to the 1st 1000 customers subjected to a maxium of Rs.500

Who are eligible to take part in the promotion?

 mCash Customers

What requires to be done to take part in the promotion?

• Be an active mCash Customer
• Pay Insurance premiums via mCash
• Pay Insurance via mCash through customer own wallet
• mCash Cash-back will be provided to the 1st 1000 customers who shall pay their premiums via mCash

What is the duration of this Promotion?

• mCash Cash-back will start on 2nd April 2018 and promotion will end with the reach of 1000 Customers
• Cash-back will be given within 24 hours via mCash

How can I get registered to mCash?

• Dial #111# and follow the instructions. The account would be a Basic account with a maximum transaction limit of Rs10,000.
• In order to increase the transaction limit to Rs.25,000 (to create an Enhanced account), you should visit a Mobitel Branch.
• There are no extra charges for mCash registration.

How can I pay my Insurance Bill?

Dial #111# and Select 4- Pay Institutes, 1- Pay Insurance and select the respective Institute to proceed with the payment

How to Top-up your mCash Account?

• You could simply walk in to any mCash Retailer Point or Mobitel Branch / Singer/ Singer Mega/SLT/Sanasa Development Bank/Lanka Bell Branches/KEELLS/Abans to top Up your mCash Account
• You could top up your mCash Account via Commercial, HNB, Sampath VISHWA, Cargills, Pan Asia Online & Mobile Banking
• You could ask a friend and family member to P2P Transfer to you.

What is the new service launched?

Mobitel, the National Mobile Service Provider, has partnered with Lanka Clear Brain child, JustPay©, a secure, real-time payment service, to enable Mobitel mCash customers to top up their wallet directly from their preferred Bank Account for the first time in Sri Lanka.

What is the benefit mCash customer receive from this new Service?

mCash customers can Top Up their wallets from their preferred bank account real time.

What are the banks available with this just pay service to top up mCash wallet?

• Cargills Bank
• Bank of Ceylon
• Sampath Bank
• Nations Trust Bank
• LOLC Finance PLC
• Commercial Leasing PLC

*** Please note that other banks which will be available with just pay, automatically be available for the mCash wallet top up service

Do I have to register for mCash before using this service?

Yes. You need to dial #111# and successfully register for the mCash service. Then download the mCash app from the Android Play Store in order to use this service.

What are the Mobile Operating Services available for this wallet top up service?

At present this option will be available with Android O/S phones only. IOS / Apple Phones will be available with the next mCash Update

What is the minimum and maximum amount I can top up via this service?

• Minimum – Rs. 20.00
• Maximum – Rs. 10,000 (per transaction)

Standard mCash wallet limits applicable***

How Do I add my Bank account to Top Up my wallet via Just Pay?

• mCash Main Menu
• Select Top Up via Bank Account
• Select the Bank from the drop down menu
• Enter the Nick name for the Bank you are selecting (Any name you preferred)
• This entered NICK Name cannot be duplicated. (E.g.: If you are adding two BOC accounts it should be BOC1 & BOC2)
• Bank Account Number
• mCash PIN Number
• Click Proceed
• After entering bank details, your respective bank account will be charged a random amount. This amount you will be able to find out by calling the bank, SMS banking or online banking. This charged amount will be refunded back to your bank account within one working day.

• After receiving the random amount go to mCash App and click on “Verify Pending Accounts”
• Then your selected bank account will be displayed
• Enter the random amount without space & click proceed and confirm (E.g: 22.40)
• After selecting “Agree” your bank account will be added to mCash wallet

How Do I Top Up my mCash Wallet via Just Pay service?

• Log In to mCash Application & go to Main Menu
• Select Top Up via Bank Account
• Select Top Up mCash & Select the bank
• Enter the amount you wish to top up
• Enter mCash PIN
• Confirm the transaction
• You will receive mCash top up real time and SMS will follow

How Long does it take to Top up my mCash wallet via this service?

Instantly your wallet will be top up

Are there any additional fees/charges for this service?

There is no additional fee for this service

Can I have two Bank account additions in the same device?

No, though you can have two mCash accounts log in to one device, you can have one Bank account addition per device. (Device=mobile phone)

How many times can I try the random amount?

You can try only 3 erroneous entering. After that you need to add the bank account again and go for a new random amount charging. Previous debited random amount will be credited to your bank account within one working day.

How Do I remove my added bank account?

• Log in to mCash Main Menu
• Click Top Up Via Bank Account
• Click Remove Bank account
• Select the Bank acc & remove it

If an erroneous transaction happens, where to call & Inform?

Call 7111, Mobitel Hotline with the transaction reference number

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What is mCashQR?

A convenient method for mCash Customers to do transactions by simply scanning a QR Code (Quick Response Code) through the mCash Mobile App

What are the Transactions that could be done via mCashQR?

• mCash Top Up
• mCash Withdrawal
• Send Cash (Money)
• Purchases (Payments for Goods & Services)
• Bill Payments (Will be available soon)

What needs to be done before using the mCashQR?

• If you are using the mCash App makes sure the App is updated to the latest version from Google Play or Apple App Store.
• If you have not downloaded the mCash Mobile App you can download the latest mCash Mobile App from Google Play or Apple App Store.

Which mCash Touch Points are enabled with mCashQR

The following mCash touch points are enabled with mCashQR for the below transactions;

• mCash Retailer – mCash Top Up & mCash Withdrawal (Purchases will be enabled soon)
• mCash Merchant (Vendor) – Purchases (Payments for Goods & Services)
• mCashQR will also be printed on Bills & Statements of mCash Bill Partners in the near future

E.g. You need to visit a mCash Retailer for mCash Top Ups & Withdrawal, mCash Merchant to purchase goods or services and then pay via mCash

How to access mCashQR in the mCash App?

• Open the mCash App
• Select Transaction Home
• Login to the mCash App
• Select mCashQR

What are the other options within mCashQR in the mCash App?

Once you select mCashQR from the main menu of the mCash App, you will see the following options;

Option	Description
Scan mCashQR	Use this option to Scan any mCashQR
My mCashQR	A unique mCashQR for you which could be used to receive cash from other users
Generate mCashQR	Using this option, you can create a unique mCashQR by inputting a value eg. Rs 500 and then be used to receive cash from other users.

My mCashQR and the mCashQR generated through Generate mCashQR could be saved directly and share via email, social media or any available sharing platform and even could be used for printing if needed.

How to select the Transaction Type using the mCashQR?

You need not specifically pre-select the transaction type to use the mCashQR, based on the mCashQR scanned the App will show available transaction types for the user such as below;

Type	Description
Customer	Send Cash (Money)
Retailer	mCash Top Up mCash Withdrawal Pay to Merchant (Purchases) – Will be available soon
Merchant	Pay to Merchant
Utility/Institute	Pay Bill

E.g. If you visit a Clothing Shop which a mCash Merchant and Scan the mCashQR you will only be given the option to select “Pay to Merchant”

How to complete the transaction after selecting the transaction type?

Once the specific transaction type is selected you will be prompted to enter the following;

• mCash Pin
• Transaction Amount

Once the above is typed you only need to confirm the transaction. If the transaction is successful, you will receive a successful pop up and simultaneously a SMS Confirmation.

How to identify the mCashQR?

The mCashQR will look like below

What are additional charges for using mCashQR?

There are no additional charges for using mCashQR, however existing mCash Fees & Limits will be applicable for certain transactions.

What would be the Transaction Fee and Limit to Send Cash (Money) via mCash or mCashQR?

Sending Cash via mCash is absolutely free and the maximum transaction limit per day would be Rs 25,000

What would be the Transaction Fee and Limit to Withdraw mCash via mCashQR?

Rs 20 Fee is charged for every Rs 1000 mCash Withdrawal which is the normal applicable fee for mCash Withdrawals at any location such as ATMs.

What would be the Transaction Fee & Limit for Purchases?

Making Payments for Purchases is absolutely free via mCash and the maximum transaction limit per day would be Rs 25,000

What are the charges for making Bill Payments via mCash?

All Bill Payments are free to the Customer except the below (Bill Payment Option will be available soon)

table

Where can the Customer Top Up mCash?

You can Top Up mCash directly from your Bank Account using the mCash App or by visiting the below locations;

• mCash Retailers
• Mobitel Branches
• SLT Teleshops
• Singer Outlets
• Abans
• Keells Outlets
• Sanasa Development Bank
• Lanka Bell Branches
• Amana Bank

Cannot pay using mCashQR?

• Check if the entered mCash PIN is correct
• Check if the entered Mobile No./Account No./Policy No. is correct
• Check if the entered Amount is correct and it does not exceed mCash transaction limits

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FAQ –Open University of Sri Lanka Students Online Payments via mCash

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Click Here for More Information

What is the new service launched?

 mCash Customers can top-up mCash wallets via Sampath Vishwa; Online and Mobile banking.

Does the existing mCash Customer needs to register/do changes from mCash end?

No, Customer does not have to do any change to mCash Account.   

Does the Customer need to register from Sampath Bank end?

Yes. Customer should be a Sampath Vishwa customer ( Customer should have a Sampath Bank current/Savings account, and register for Sampath Vishwa online service.)

I’m a Sampath Bank Customer. How do I register for Sampath Vishwa?

Visit www.sampathvishwa.com to sign-up for Sampath Vishwa or walk into the nearest Sampath Bank Branch       

What is the path on Sampath Vishwa to perform a mCash In transaction?

• Login to Sampath Vishwa
• Go to “Payments”
• Select “Mobile Money” (catogery)
• Select “Mobitel mCash” (payee)
• Click on “Make Payment”
• Enter the required information
• Click on “Pay”
• Enter Sampath Vishwa user ID and transaction password
• Click on “Confirm”

Can Customer, Cash In for any Mobitel Number?

Yes, Customer can Cash In any mCash registered Mobitel Number.  

Do I have to pay extra service charges when performing a Cash In Transaction via Sampath Vishwa?

No. This service is totally free for mCash customers.

Does Sampath Vishwa give me a separate receipt/ref number for mCash In transactions or is it the usual confirmation SMS?

Yes, You will received a SMS from mCash as well as reference number from Sampath Vishwa end. A Payment receipt can also be genereated via Sampath Vishwa.

What Are the Cash In transaction limits when transferring Money through Sampath Bank Acc?

One time Cash-In transaction limit is From Rs.1 to Rs. 5,000.

How do I contact my Sampath Bank Branch & Their opening hours?

Super branches are contactable from 8.00 am – 8.00 pm and Colombo Super branch from 7.00 am – 10.00 pm. 

Other branches are contactable in the normal banking hours (for more info -http://www.sampath.lk/en/branches/locator)  

Call centre is operated 24*7 via 0112 303050

If an erroneous transaction happens at when performing a Cash In , do I call Sampath Bank  hotline or Mobitel hotline?

Call 7111, Mobitel Hotline with the transaction reference number

What could be the reason, If I Don’t receive mCash after transferring money from Sampath Bank Account (No SMS also) 

• mCash wallet limit is exceeded.  E.g: If the wallet is Basic (limit is Rs.10,000) and customer has 8000 mCash Balance and he has Cash In 5,000 from Samapth Vishwa. 
• Customer is not a mCash Registered customer.
• Incorrect mobile number     

If I perform a mCash In transaction which exceed my mCash account limit, what is the process?

Transaction will be reversed to the initialy debited account on the following working day.   

If I perform a mCash transaction which is to another customer’s account, what is the process?

•  Customer needs to call Mobitel Hotline 7111 urgently and make a complaint.
• Mobitel will correct the transaction within 3 working days.

FAQ –Tutor Wizard Students Subscription Payments via mCash

What is the new service launched with Tutor Wizard?

Tutor Wizard is another value addition for education institute payments via mCash. Tutor Wizard students/customers can pay their monthly, termly and yearly subscription payments via mCash.

What is the Tutor Wizard?

Tutor Wizard is an online premier e-learning platform for students to learn about Maths, Biology, Chemistry & Physics. You can visit to their website via http://topbugeducation.com/ for more information

Who are eligible to do transactions via mCash?

All Mobitel and Etisalat customers.

How can students pay their fees to Tutor Wizard?

Below are the steps need to follow for students to pay their Tutor Wizard payments via mCash.

• Step 1: Dial #111# and register for mCash.
• Step 2: Register for mCash using the given instructions.
• Step 3: Visit and Log into Tutor Wizard website via http://topbugeducation.com/
• Step 4: Log into your Tutor Wizard student account.
• Step 5: Select your subject.
• Step 6: Select mCash as your payment method.
• Step 7: Enter the phone number in which the student register for mCash.
• Step 8: Enter PIN number.
• Step 9: Enter OTP number.

You will receive a confirmation message via SMS including the transaction details.

What is the maximum Amount I can reload and do the transactions per day?

How do I register for mCash to do the payment?

Simply dial #111# and follow the steps to register for mCash. Registering for mCash is absolutely free.

Will customers be charged extra for this service?

There will not be any service charges for this payment.

How do customers increase the mCash balance in the mCash Account?

You could simply walk in to any Mobitel Branch / SLT / Singer mega / Abans and top up your mCash Account or use our any of our mobile banking facilities.

How will the customer know if the transaction is successful?

After the transaction is successful the customer will receive a SMS confirmation.

Transaction is falling, why is that?

• Customer should be Registered for mCash
• Customer should have sufficient balance (Dial #111# & Select My Account (Option 9) or Dial #111#9# & select ‘Check Account Balance’ function under the Customer wallet).
• Customer should have mCash in his/her wallet and NOT a pre-paid reload.
• Customer should enter his/her correct PIN. If Customer forgot his/her PIN, Customer can visit the nearest Mobitel Branch or Customer can send a written request (Scanned Letter with the signature) via e-mail info@mobitel.lk - or Fax - 0112330396.
• Maximum Transaction Limit per day for a Basic Account Holder Is Rs. 10,000 and for an Enhanced Account its Rs. 25,000 has been exceeded.
• Temporarily Technical Failure.

What should be done if the transaction is continuing to fail despite the above reasons?

If the payment continues to fail call the Tutor Wizard hotline on 0112 577 587 and Mr. Riswan on 0716634381 for more information.

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Ceylinco General Insurance Premium Payments

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mTicketing Train Ticket Payments

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Voucher.lk Payments

tickets.lk Payments

Coop Insurance Payments 

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eChannelling Payments 

LOLC Life Assurance Premiums 

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Airtel Payments

Central Finance Leasing Payments

UAL General Insurance Payments

Utility Payments

FAQ's

1. What are the Utility Companies the customer can pay bills with mCash to?

   Ceylon Electricty Board
   Mobitel (Pvt) Ltd
   Sri Lanka Telecom
   Lanka Electricity Company (Pvt) Ltd
   National Water Supply & Drainage Board
   Lanka Broadband Networks

2. How to do a transaction?
   • If payment is to be done through customer’s own mCash Account,
     Dial #111#
   • Select Utility Payments
   • Select the Utility Company you require to make the payment to
   • Enter PIN
   • Enter Phone Number/Account Number  accordingly
   • Enter Amount
   • Confirm Transaction
   • If payment is to be done through a mCash retailer/Mobitel location,
     Visit the nearest mCash retailer
   • Inform retailer you need to pay Utility Bill(s) and  through mCash
   • Inform Phone Number/Account Number  accordingly
   • Inform Amount that needs to be settled
   • Hand over physical cash to retailer
3. Does the customer need to be a mCash registered customer to pay a Utility Bill through mCash?

   Not necessary if customer makes the payment through a retailer. (But if customer pays through their own mCash account, they need to be a mCash registered customer)

4. What is the minimum transaction limit for a basic mCash account user per transaction?

   Rs 20/-

5. What is the maximum transaction limit for a basic mCash account user per transaction & per day?

   Rs. 10,000/-

6. What is the minimum transaction limit for an Enhanced  mCash account user per transaction?

   Rs 20/-

7. What is the maximum transaction limit for an enhanced mCash account user per transaction & per day?

   Rs. 25,000/-

8. How to Top-up your mCash account (Cash-In) ?

   You could simply walk in to any mCash Retailer or Mobitel Branch / Singer Mega / SLT to Top Up your mCash Account
   You could top up your mCash Account via USSD banking offered by Commercial Bank
   You could ask a friend and family member to send money to your mCash Account

9. Transaction is failing, why is that?

   Customer should be Registered for mCash and should have sufficient balance (‘Check Account Balance’ function under the Customer wallet)
   Customer should enter his/her correct PIN
   Maximum Transaction Limit per day for a Basic Account holder Is Rs 10,000/- and for an Enhanced Account its Rs 25,000/-

Online Payments

FAQ's

1. What is meant by Online Payment through mCash?

   You can now shop online to purchase various goods and services from Online Merchants and pay using mCash.

2. How to increase mCash balance in the mCash Account?

   You could simply walk in to any mCash Retail Point or Mobitel Branch / Singer Mega / SLT to Top Up your mCash Account. Or you could ask a friend and family member to P2P Transfer some money to you.

3. How do I make an Online payment using mCash?

   You need to have mCash in your Mobile, so Top Up at any mCash Retail Point / Mobitel Branch / Singer Mega / SLT.

   • Step 01 – Visit the Merchant’s Website (eg: www.mystore.lk)
   • Step 02 -  Shop Online and proceed to the Check Out page
   • Step 03 -  Select mCash as the payment option
   • Step 04 -  Enter you Mobile Number and mCash PIN
   • Step 05 – Enter the 5 digit code (OTP) received via SMS
   • Step 06 – Confirm the Payment
   • Step 07 -  You will receive an SMS confirming the transaction

   Thereafter you could contact the Merchant on their hotline with regard to receiving your goods/services.

4. Transaction is failing, why is that?
   • Insufficient Balance

   Customer should be Registered for mCash and should have sufficient balance (‘Check Account Balance’ function under the Customer wallet)

   • Incorrect PIN or OTP (5 digit code)

   Customer should enter the correct PIN on the IPG login page and then correctly enter the OTP (5 digit code) received via SMS to his/her phone.

   • Internet Connection

   Customer should be connected to the internet and should use a suitable browser

   • Transaction Limit

   Maximum Transaction Limit per day for a Basic Account holder Is Rs 10,000 and for an Enhanced Account its Rs 25,000.

What is the new service launched?

Now Etisalat subscribers can Dial #111# and get registered for a mCash Account and instantly start performing mCash transactions. With this solution opened up, 6 million plus Mobitel subscribers will be able to send and share funds with 4 million plus Etisalat subscriber registered for mCash Accounts.

Does Etisalat Subscriber need to be a mCash Customer to perform a mCash transaction ?

Yes, Etisalat Subscriber should Dial #111# and register for a mCash Account get the mCash services availed.

What are the mCash services offered ?

All mCash Transaction types are available for Etisalat Subcribers instantly when they registered for a mCash Account.

What are the locations which can be used to perform Cash In and Cash Out transactions?

Any location activated for mCash Cash In and Cash Out can be used by Etisalat Subscriber to perform these transactions for his/her mCash Account.

Will I be charged extra for the services?

No, same charges/ fees are applicable

Are the transaction limits the same?

Yes, same transaction limits and daily limits will be applied.

What is the hotline I should dial in case of a query/ issue?

Etisalat customer registered for mCash Account should dial 7111 from his/her mobile phone to get in touch with the Etisalat Contact centre.

Customers can now conveniently make all their bill payments including Utility and Insurance payments at Pay & Go Kiosk machines located at over 200+ locations. 

Utility and Insurance payments are powered by mCash

FAQ – mCash Withdrawals at Sampath Bank ATMs

mCash Customer can now Withdraw at any Sampath Bank ATM island-wide

• Step 1 -: Customer should dial #111#
• Step 2 -: Select “mBanking”
• Step 3 -: Select “ATM Withdrawals”
• Step 4 -: Select “Sampath Bank”
• Step 5 -: Enter mCash PIN
• Step 6 -: Enter Amount to Withdraw
• Step 7 -: Confirm the Transaction

Customer will get a Confirmation SMS along with a 6 Digit OTP from Sampath Bank

Then Customer is required to visit the nearest Sampath ATM and follow the below steps;

• Step 1 –: Select Cardless/Mobile Cash from the ATM
• Step 2 –: Enter NIC of the Customer which the SIM is registered
• Step 3-: Enter OTP received via SMS from Sampath Bank
• Step 4-: Enter Amount

If the Transaction is Verified Successfully ATM will dispense Cash

No. The Customer to avail this service should not necessarily be a Sampath Bank Customer.

The OTP sent by Sampath Bank via SMS is valid for 14 days.

OTP can only be used for one successful transaction upon which the OTP will be expired.

Yes. mCash Account will deducted with the requested Withdrawal Amount and applicable charges at the time of requesting the OTP.

The OTP would be expired after 14 days and the deducted mCash from the mCash Account will be reversed to the mCash Account

Customer can call 7111 and request for a transaction cancellation. The transaction will be refunded after cancellation

Customer can only Enter the PIN incorrectly for 3 times upon which the Transaction will be suspended.

• Entering the OTP Incorrectly 3 times
• Entering the NIC Incorrectly 3 times
• Entering the Amount Incorrectly 3 times

Customer should call 7111 and request for a reversal of the Transaction

Customer should #132# and check if the NIC in the Mobitel System is correct. If the NIC displayed is incorrect the Customer should visit the nearest Mobitel Branch and request to change the NIC. Customer should visit with the original NIC to make the request.

Existing mCash Transaction & Withdrawal Limits are applicable. For a Basic Account Customer the maximum Transaction Limit would be Rs 10,000 & for an Enhanced Account Customer the maximum Transaction Limit would be Rs 25,000.

Transaction Limit per Withdrawal would be Rs 5,000

Customer will have to do the Transaction multiple times with a maximum per Transaction Value of Rs 5,000

Existing mCash Withdrawal Charges are applicable for Sampath ATM Withdrawals

Click here for FAQ's >>

Step 1: Simply dial #111# and follow the instructions that appear on your screen

Step 2: After you register successfully, you will receive a SMS notification

Please ensure that your PIN is kept confidential at all times.

Account Types

Basic Account

You could register for a Basic mCash Account by dialing #111# and upon registration you’ll be entitled to an account limit of Rs. 10,000.

Enhanced Account

If you wish to, you may upgrade your account to an Enhanced Account with an account limit of Rs. 25,000.
Please visit your nearest Mobitel Service Point or download the application form and submit it to the nearest Mobitel Service Point to upgrade to an Enhanced Account.

Downloads

• Terms & Conditions
• Application Form
• User Manual

Transaction Limits

1. What is mCash?

   mCash is an unique service which enables you to perform a wide array of financial transactions using your Mobitel phone anytime, anywhere. mCash is both easy to use and approved by the Central Bank of Sri Lanka, which ensures safety of your transactions.

2. Who can use the mCash service?

   All Pre Paid and Post Paid customers of Mobitel.

3. How do I register for mCash?

   Dial #111# on your Mobitel phone or visit any Mobitel Customer Service Point to register for mCash.

4. Is there a limit to my mCash account?

   Yes. You have an upper limit of Rs. 10,000 but if you wish to you could enhance your limit.

5. How can I enhance my mCash account limit?

   You can upgrade to an Enhanced Account with an account limit of Rs. 25,000 at any Mobitel Branch.

6. Do I need to have a bank account to use mCash?

   No, you don’t need to have a bank account.

7. Can I use mCash on my existing phone number?

   Yes. You can activate the service on your existing phone number.

8. What are the available features of mCash?

   The most common functions of the system are as follows:

   • Cash In/Out (Deposits and Withdrawals)
   • Person to Person Money Transfer (Peer to peer transfer)
   • Bill Payments (Utility bills, insurance etc.)
   • Pay for goods and services
   • Check account balance / Mini statements
9. Can I use my mCash account outside of Sri Lanka?

   No, you can’t.

10. Can I transfer money from my bank account to my mCash account?

    No

11. Will I get charged a registration fee?

    No. Registration for mCash is free of charge.

12. How do I get a statement of my transactions?

    Option 01: Obtain a Mini Statement through your Mobile

    Option 02: Obtain a Detailed Statement from any Mobitel branch.

13. How will I know whether my transaction is successful?

    You will receive a confirmation SMS after every transaction.

14. What if I don’t receive a confirmation SMS after a transaction?

    The transaction is complete only when both parties involved receive an SMS confirming the transaction hence if you don’t receive an SMS please call on our hotline 1717.

15. Do I get charged for receiving an SMS?

    All the SMS’s that you receive are free of charge.

16. Is there a daily fee for using mCash?

    There is no daily fee for using the service.

17. Do I have to maintain a minimum balance in my mCash account?

    No, you don’t have to.

18. Do I need to pay any service charges for this service?

    No, but transaction fees may apply depending on the type of transaction – Please refer below Transaction Fees.

    Transaction Type	Transaction Charge (Rs.)
    mCash Account Top up	FREE
    Send Money
    Rs. 500 and below	FREE
    Above Rs. 500	5.00
    Mobitel Bill Payments (Mobile, Broadband)	FREE
    Utility Bill Payments LECO, Water, LBN CEB Bill Payments	20.00
    Rs. 200.00 and below	Rs. 10.00
    Above Rs. 200.00 – up to Rs. 1,000.00	Rs. 15.00
    Above Rs 1,000.00 – up to Rs. 5,000.00	Rs. 20.00
    Institutional Payments (Finance, Leasing, Insurance) AIA, Allianz, Ceylinco Life, HNB Assurance, Janashakthi, Sri Lanka Insurance, LINK LANKA, NMU Karapitiya	FREE
    Amana Takaful, Asian Alliance	Rs. 20.00
    Cash Withdrawal
    Rs. 200 and below	5.00
    Above Rs. 200 – up to Rs. 500	10.00
    Above Rs. 500 – up to Rs. 1,000	20.00
    Above Rs. 1,000 – up to Rs. 3,000	60.00
    Above Rs. 3,000 – up to Rs. 5,000	100.00
    Payment of Goods at appointed Merchants	FREE
    Mini Statement	FREE
    Detailed Printed Statement	200.00 at Mobitel Branches only
    Balance Check	FREE
    Change PIN	FREE

19. Do all mobiles support this mCash service?

    Yes, you could use the service on any mobile phone.

20. How can I change my PIN?

    Step 1: Dial #111# and select “Change PIN”

    Step 2: Enter current PIN

    Step 3: Enter new mCash PIN

    Step 4: Re-enter new PIN

    Step 5: You will receive a confirmation via SMS

21. If I misplace my PIN do I have a way to reset it?

    Yes, you can reset your PIN by visiting a Mobitel outlet.

22. What happens to my mCash account if I lose my Mobile phone?

    There won’t be an issue as your account is secured with a PIN, but if you wish to you can go to a Mobitel outlet and make a request to disconnect your mCash account until further notice.

23. Is my money safe?

    Yes, the service follows guidelines of the Central Bank of Sri Lanka.

24. Will I be charged for receiving money to my mCash account?

    No. Receiving money transfers into your account is FREE.

25. Will I be charged for checking my account balance?

    No, checking account balance is absolutely FREE.

26. Are there any transaction limits?

    Yes, there are.

    Transaction Type	mCash Account Category	Minimum Limit Per Transaction(LKR)	Maximum Limit Per Transaction(LKR)	Transactions Limit Per Day( LKR)
    Top-up and Receive Money	Basic	1.00	10,000.00	10,000.00
    	Enhanced	1.00	25,000.00	25,000.00
    Send Money	Basic	6.00	5,000.00	10,000.00
    	Enhanced	6.00	5,000.00	25,000.00
    Mobitel Bill Payments	Basic	20.00	10,000.00	10,000.00
    	Enhanced	20.00	25,000.00	25,000.00
    Utility Bill Payments	Basic	20.00	10,000.00	10,000.00
    	Enhanced	20.00	25,000.00	25,000.00
    Institutional Bill Payments (Finance, Insurance, Leasing)	Basic	20.00	10,000.00	10,000.00
    	Enhanced	20.00	25,000.00	25,000.00
    Payment for Goods at Participating merchants	Basic	10.00	10,000.00	10,000.00
    	Enhanced	10.00	25,000.00	25,000.00
    Internet Based Payments for any web merchant	Basic	10.00	10,000.00	10,000.00
    	Enhanced	10.00	25,000.00	25,000.00

27. I have sufficient funds in my account but why can’t I perform a transaction?

    There is a daily transaction limit applicable and once you exceed the amount you will not be able to carry out transactions until the next day.

28. Where can I top-up my mCash account?

    There are more than 10,000 mCash points across the country. Visit any Mobitel branch or retail outlets to top-up your account.
    Please refer mobitel.lk/mCash for full list of Retailers.

Please refer here for full list of Retailers.

29. Can I pay for goods and services purchased with mCash?

Yes, you can pay with mCash at selected Merchants. mCash sign would be prominently displayed at all our merchant partners.

Please refer mobitel.lk/mCash for full list of Merchants.

30.How can a Merchant get registered for mCash?

Please call for 1717 for details on how to sign up as a mCash Merchant.

What is the new service launched?

Customers can perform all mCash transactions, Utility, Leasing & Insurance payments at Lanka Bell branches island wide.

Does the Customer need to also be a Lanka Bell customer to perform an mCash transaction at Lanka Bell?

No, Customer does not has to be a Lanka Bell customer.

What are the mCash services offered at Lanka Bell?

• Cash-In
• Cash-Out
• Mobile Bill Payments
• Utility Bill Payments
• Insurance Bill Payments
• Leasing Payments

Where are the Lanka Bell branches located where I can perform mCash transactions?

Please refer the website for Lanka Bell branch locations

Do I have to pay extra service charges when performing transactions at Lanka Bell branches?

No. Standard charges apply

Does Lanka Bell give me a separate receipt for mCash transactions or is it the usual confirmation SMS?

Yes, Lanka Bell will issue a print receipt for transactions following a confirmation SMS

Are the transaction limits the same at Lanka Bell for mCash services?

Standard limits are applicable for Cash-In & Cash-Out

I am a Lanka Bell customer. Can I perform Lanka Bell transactions via mCash?

Yes you can.

What are the times that these Lanka Bell branches are opened & closed?

From 8.30 AM to 5.30 PM

Are the Lanka Bell branches open on weekends / Poya days / Public Holidays?

Lanka Bell branches are open half day on Saturday. Sunday and other holidays, the branches will be closed.

If an erroneous transaction happens at Lanka Bell, do I call Lanka Bell hotline or Mobitel hotline?

Call 7111, Mobitel Hotline with the transaction reference number

mCash has now partnered with Abans to make your life simple and more convenient. Engage in Cash-In, make Utility Bill, Insurance Premium and Leasing Payments at any Abans Showroom island wide.

FAQ's

View Abans Branch Network >>

Cash In (Deposit)

Step 1: Retailer/Cashier initiates the transaction

Step 2: Provide your mobile number and the amount you prefer to deposit

Step 3: Handover cash to the Retailer/Cashier

Step 4: You will receive a confirmation SMS along with the transaction details

Cash Out (Withdraw Money)

Walk into any mCash Point and request for the Cash out Service

Step 1: Retailer/Cashier initiates the transaction

Step 2: You need to provide your mobile number and inform the amount you need to withdraw

Step 3: Once the Retailer/Cashier confirms the transaction you will receive a pop-up message on your phone requesting your PIN to authorize the transaction

Step 4: Enter your PIN to authorize the transaction

Step 5: You will then receive a confirmation SMS along with the transaction details

Send Money

Step 1: Dial #111# and select Send Money

Step 2: Enter your PIN

Step 3: Enter the Mobile number of the person you wish to transfer funds to

Step 4: Enter the amount you wish to transfer

Step 5: Select “Send without cash out fee”

Step 6: Confirm transaction

Step 7: You will receive a receipt via SMS including the transaction details

Send Money with Withdrawal Fee

Step 1: Dial #111# and select Send Money

Step 2: Enter your PIN

Step 3: Enter the Mobile number of the person you wish to transfer funds to

Step 4: Enter the amount you wish to transfer

Step 5: Select “Send with cash out fee”

Step 6: Confirm transaction

Step 7: You will receive a receipt via SMS including the transaction details

Mobile Bill Payments

Step 1: Dial #111# and select “Mobile Bill/Top Up” from the menu

Step 2: Select the service provider

Step 3: Enter your PIN

Step 4:Enter the mobile number

Step 5: Enter the amount you wish to pay

Step 6: Confirm the transaction

Step 7: You will receive a receipt via SMS including the transaction details

Utility Bill Payments

Step 1: Dial #111# and select “Pay Utilities” from the menu

Step 2: Select relevant utility provider (CEB, LECO, Water Board etc.)

Step 3: Enter your PIN

Step 4: Enter the Utility account number

Step 5: Enter the amount you wish to pay

Step 6: Confirm transaction

Step 7: You will receive a receipt via SMS including transaction details

Pay for Goods & Services

Over the Counter

Step 1: Merchant initiates the transaction by informing you the bill amount

Step 2: You need to provide your mobile number

Step 3: Once the Merchant confirms the transaction you will receive a pop-up message on your phone requesting your PIN to authorize the transaction

Step 4: Enter your PIN on your mobile to authorize the transaction

Step 5: You will then receive a confirmation SMS along with the transaction details

Step 6: Merchant will hand over goods / services to you

Online Merchant payments

Step 1: Shop online and proceed to the checkout page

Step 2: Select mCash as the payment option

Step 3: Enter your mobile number and mCash PIN & you will receive a 5 digit code via SMS

Step 4: Enter the 5 digit code Step 5: You will then receive a confirmation SMS

Step 6: Contact the Merchant to receive your Goods/Services

Institute Payments

Step 1: Dial #111# and select “Pay Institutes”

Step2: Select type of Institute

Step 3: Select the Institute you wish to make the payment

Step 4: Enter your PIN

Step 5: Enter the policy/account number

Step 6: Enter the amount

Step 7: Confirm the Transaction

Step 8: You will receive a confirmation message upon a successful payment

Check Account Balance

Step 1: Dial #111# and select “My Account”

Step 2: Select Account Balance

Step 3: Enter your PIN

Step 4: You will be able to view the balance

Mini Statement

Step 1: Dial #111# and select “My Account”

Step 2: Select Mini Statement

Step 3: Enter PIN

Step 4: You will be able to view the Mini Statement as a message

Change Language

Step 1: Dial #111# and select “My Account”

Step 2: Select “Change Language”

Step 3: Enter your PIN

Step 4: Select your preferred language

Step 5: Confirm the change of language

Step 6: You will notified of the change of the preferred language

Change PIN

Step 1: Dial #111# and select “My Account”

Step 2: Select Change PIN

Step 3: Enter current PIN

Step 4: Enter new PIN

Step 5: Re-enter new PIN

Step 6: You will be notified regarding the change of the PIN

Detailed Statement

You can walk into any Mobitel Branch and request for Detailed Statement of your mCash account