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1. How to obtain a new connection?

Customers can now visit any of Mobitel Big M Branches, Mobitel touch points at SLT Teleshops, SLT Regional Telecom offices and Singer Mega.

What are the documents that I have to submit in order to obtain a new connection 
Duly filled subscriber registration application form 
Identification card (NIC), Driving License or Passport (with NIC number)
Proof of billing confirming the billing address**
You to be physically present at the time of purchase
 
**Proof of Billing
 
We accept any of the below documents as valid proof of your billing address
  • Utility Bills – Validity with 6 months.
  • Bank Statements – Current Account or Credit card Statements. (Within 3 months)
Applicable Charges
Connection fee.- Rs.100.00
 
  Refundable Deposit Rs.1000.00/ Rs.1500.00 ( Subject to package )
2. How do I increase my credit limit?

Your initial credit limit on a post-paid connection is equal to the Refundable Deposit. However the credit limit can be enhanced by: Keeping an additional deposit (refundable) at the time of subscription or later Providing any of the following financial statements within the last 3 months: Current account statement, Salary slip, Credit card statement, Your last 3 months' mobile bills with your previous service provider Credit enhancements can be carried out at Mobitel Flagship Center, Mobitel Big M branches,Mobitel@ Singer Mega and Mobitel@ SLT Teleshops

Download the credit enhancement application

3. How do I know my usage and account balance?

For free Daily usage alerts please Type YES from your phone & send to 4545 or Dial 1456 for current usage and Account balance information.

4. How is the rental calculated on my first bill?
On selected packages, rental will be charged from the date of connection, up to the date of your bill. 
 
Example; If You obtained your mPower 390 connection on the 5/1/2012 and your bill date was 20/1/2012. Your first bill will be calculated as follows.
 
Rental for the number of days - 05/01/2006 to 19/01/2006 = Rs.390/30 x 15 Days
  = Rs.195
The total rental charged = Rs.195 + Tax

 

5. What is the due date of the bill?
  • Standard Packages - The due date will be 14 days after the bill is processed.
  • Upahara Package - The due date will be 21 days after the bill is processed.
6. Where can I pay my bills?

Your monthly bill can be paid at the following locations:

Mobitel Bill Payment Locations

Mobitel Branches | Mobitel Touch Points at SLT Teleshops, SLT regional Offices , Singer Mega & Mobitel Authorized Dealers.

Banks

Bank Of Ceylon | Commercial Bank | DFCC Vardhana Bank | Nations Trust Bank |NDB bank | National Savings Bank | Pan Asia Bank | People's Bank | Sampath Bank | Seylan Bank | Union Bank | HDFC Bank

Supermarkets

Arpico | Keels super | Laugfs | Cargills food city

Channel Partners

Abans| SINGER plus |Sri Lanka Post Offices

SMS Banking Payments - Account holders of Sampath Bank, Commercial Bank, Hatton National Bank, Peoples Bank, Bank of Ceylon and HSBC can use SMS bill payment service to pay the Mobitel bill

* Payments will be updated within the next working day.

7. What is the grace period of my bill?

When the outstanding amount of your bill exceeds the credit limit, the outgoing facility will be disconnected; 30 days thereafter the line will be temporary disconnected and the permanent disconnection will take place after 30 days of Temporary disconnection.

8. What steps can be taken if my line is temporarily disconnected or deactivated?

If your line is temporarily disconnected you have to settle all your bills which are due, and make sure that the outstanding amount is reduced to an amount below the credit limit.If your line is deactivated, the total outstanding amount must be paid and the NIC should be produced for reconnection.

9. Can I change my package?

Yes, All you have to do is to fill an alteration form stating your new tariff package. 

10. How do I transfer the ownership of a package?

You can transfer the ownership of your connection by giving a letter of authorization. The new user would have to visit any of our outlets with: Billing proof under the new user's name A connection deposit of minimum Rs.1000 /Rs.1500 based on package. if you are not transferring your deposit to the new user. A transfer fee of Rs.500/- An NIC copy of the existing customer and of the new user will be required. 

11. My SIM card is lost/damaged. What do I do?
Please visit any of our Big M Outlets, Mobitel counter at Singer Mega or Mobitel authorized service centers , for a replacement of your SIM.
 
Charges Applicable
 
  • Standard SIM -Rs.100.00
  • 4G LTE SIM – Rs.200.00
  • Micro /NANO SIM- Rs.200.00
12. I am a Mobitel Postpaid user. Can I use 3G Daily Delight and 3G Weekly Delight?

No, This facility is available only for Mobitel Pre-Paid customers.