Step into the future : Get Your New eSIM Today

Even though prices are displayed in dollars, you can activate the plans by topping up the equivalent value in local currency. The equivalent values will be shown at the time of purchase.

1.Where can I get the SLT Mobitel Tourist SIM?

You can obtain the SLT Mobitel Tourist SIM at the following locations:

Bandaranaike International Airport (BIA): SLTMobitel counters at Arrival lobby.
Mattala Rajapaksa International Airport (MRIA): SLTMobitel counters.
Jaffna International Airport: SLTMobitel counters.
Any SLT-Mobitel Outlet: Visit any outlet to obtain the SIM card with the packages mentioned.

2.What are the available plans that can be obtained as SLT-Mobitel Tourist packs?

Validity	7 Days (Plan 01)	30 Days (Plan 02)	30 Days (Plan 03)
Package Value (Tax inclusive)	Rs.821/=	Rs.1540/=	Rs.5131/=
Local Calls	Unlimited	Unlimited	Unlimited
SMS	1000 To Any Network	1000 To Any Network	1000 To Any Network
Data Bundle	15GB	30GB	Unlimited Data

3.Is the SLT-MOBITEL SIM available with eSIM?

Yes, SLT-Mobitel SIM is available with eSIM support, offering the convenience of going digital without a physical SIM card. Click here: https://esim.sltmobitel.lk/eSimCustomerPortal/#/

4.What documentation is necessary to obtain a SLT Mobitel Tourist SIM?

You only need your foreign passport.

5.What features are available on the Tourist SIM?

The Tourist SIM is a prepaid plan. Simply recharge with the specified denomination and you’re ready to go. Features include:

VOLTE
4G & 5G services (in selective areas)

6.Once I activate the plan, how can I check the available GB/MB on the plan?

You can check your available data balance by:

Dialing *100#
Using the Mobitel Selfcare app, available on both Android and iOS.

7.What do I do if I run out of Data Units on the activated plan?

If you run out of data units, you can top up using your credit or debit card with a data plan as shown below, by visiting online recharge portal: https://online.mobitel.lk/onlinepay/ card

Rs. 652: Get 8.4GB, valid for 14 days.
Rs. 1343: Get 20GB, valid for 30 days.

8.Can I get the SLT Mobitel Tourist SIM on eSIM?

Yes, you can request an eSIM at the Arrival lobby or any SLT Mobitel Outlet.

9.How do I use International Direct Dialing (IDD) and SMS on this SIM?

To make calls outside of Sri Lanka using IDD, we recommend topping up additional credits to your account by visiting: Mobitel Online Pay. IDD rates are unique to each destination. To know more about IDD calling rates, visit: Get the Latest IDD Rates here.

1.How can I purchase a new prepaid eSIM connection through the SLTMOBITEL mobile website or selfcare app?

To purchase a new prepaid eSIM connection, follow these steps:

Step 1:

Visit : https://esim.sltmobitel.lk/eSimCustomerPortal/#/

Step 2: On the next page, select "New eSIM connection" and follow the on-screen instructions to complete your purchase.

2.What documents are required to obtain a new eSIM connection?

You will need to upload the following documents in digital format through the eSIM customer portal:

National ID or Driving License: A clear digital image of both the front and back.

Photograph: A clear selfie taken with the front camera of your smartphone or computer.

Signature: A digital image of your signature.

Special Note: The submitted documents will be verified by Mobitel within 24 hours. If any document does not meet Mobitel’s requirements, you will be notified via SMS to provide the correct information by visiting a Mobitel outlet within the next 24 hours. Failure to do so may result in the suspension of your connection until further notice.

3.What types of connections can I obtain?

Currently, only prepaid connections are available via eSIM.

4.What prepaid packages are available with a new eSIM connection?

Name	Validity	Recharge Value (Rs.)	Free Voice Bundle Any Network	Free SMS Bundle Any Network	DATA Bundle	Additional Benefits
Standard Combo	30 Days	555	500 Mins	500 SMS	7GB Anytime	-
9IN 1 Plus	30 Days	699	-	-	3GB Anytime	Non Stop Data for FB, YouTube, WhatsApp, Messenger, Instagram, Viber, IMO, X (Twitter), LinkedIn
MAX PLUS	29 Days	1298	Unlimited Mins Local Voice Any Network	1000 Local SMS Any Network	30 GB Anytime Data	Non Stop data for FB, Instagram, YouTube,WhatsApp, TikTok,Messenger
MOBITEL 1598	30 Days	1598	Unlimited Mins Local Voice Any Network	1000 Local SMS Any Network	40 GB Anytime Data	Non Stop data for FB, TikTok, YouTube, Instagram, Netflix, Spotify, WhatsApp, Messenger, FaceTime
ONE SHOT 1989	30 Days	1989	Unlimited Mins Local Voice Any Network	-	Non Stop Data for any App	-

5.What payment methods are accepted for purchasing the eSIM connection?

The local Credit/Debit cards are accepted.

6.How quickly will I receive my new eSIM connection after purchase?

You will receive the QR code for your eSIM connection via the email address provided within a few minutes after completing your purchase.

7.How can I scan a QR code received via email on my Phone if I don't have any other device?

Open the email on your Phone and take a screenshot of the QR code.
Go to Photos and open the screenshot.
Tap and hold on the QR code in the screenshot.
Tap the notification that appears to scan the code.

Note: Please note that these steps may vary depending on the device model or operating system.

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