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What is e-bill?
E-bill is a service available for prepaid subscribers to view their past call, SMS & MMS records online.
What are the services captured under e-bill?
Voice related incoming & outgoing records, SMS outgoing records & MMS records can be viewed using e-bill.
What is the duration of the records captured under e-bill?
Past three months call records are available.
How can I activate this service?
You need to have a Mobitel my account access to access e-bill facility.
Do I need to have “my account” to access this service?
Yes. My account registration is mandatory to access e-bill facility.
Can I access my e-bill using someone else’s “my account” if I don’t have one?
No. You cannot. It is not allowed due to security & confidential reasons.
What are the charges applicable for e-bill service?
|
Period of Detail Bill |
Charges for Incoming & Outgoing |
Charges only for Incoming or Outgoing |
|
1 month |
Rs. 400 |
Rs. 200 |
|
2 months |
Rs. 700 |
Rs. 350 |
|
3 months |
Rs. 1200 |
Rs. 600 |
Can I view my incoming SMS & MMS details?
No, Incoming SMS & MMS records cannot be viewed under e-bill.
Can I view content of call, SMS & MMS I have received or sent during past three months under e-bill?
No. Content cannot be viewed
What is the E-bill generation process?
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Login to my account in www.mobitel.lk web site
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Select e bill
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Entry select duration to proceed
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Ensure that you have sufficient credit balance in your mobile connection before proceed
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Once data verified, a “PIN” will be sent to your mobile.
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Follow the instructions given & select enter “PIN” received to process e bill.
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Necessary charges will be deducted from your account and e bill will be send to your email.
What are the General conditions?
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Past three months data will be captured under e bill.
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Customer should be a re-registered customer under Mobitel system.
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Only voice incoming & outgoing, SMS outgoing & MMS outgoing data will be available.
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Charges deducted will not be refundable at any circumstances.
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Upon successful verification, e bill will be sent to your e mail address within 3 hours from the requested time.
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E-bill is a password protected PDF and the password will be sent to the phone as a SMS
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Saving PDF and retain for future access is possible for users as it will be a separate document sent to e mail.
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Using the same PIN for another e bill process is not allowed and a new PIN will be generated and sent for each time you request the bill.
Can I use the same pin number for next month?
Sorry, you cannot use the same pin number. You have to have a new pin number for each time you want to request for the e-bill.
Can any type of customer can use this service?
No, only re-registered customers can use this service.
If I get re-registered now can I get my past three months records?
No, you can get only from the date you got active as a re-registered customer.
