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Voice Solutions

mCallcenter

“Virtual mobile call center so you will never miss a call”

Mobitel has introduced a comprehensive call center solution with ‘mCallcenter’ for any enterprise to start and run a professional call center over mobile, with zero capital expenditure. 

mCallcenter is a cloud hosted IVR (Interactive Voice Response) supported voice solution which caters to any organization with the need of a professional call center. It is a first level help desk solution to balance inbound and outbound communications so that no one is left waiting, whilst improving agent efficiency and maximizing the value of every customer.

Solution Highlights:

  • Callback facility without showing the caller ID
  • Route callers to the right queue, with the right priority, and route them to the next available agent with the right skills
  • Guide callers through self-service applications or gather caller information needed to identify the best available agent via an IVR
  • View call log records
  • Reduce the overhead of maintaining commercial office space for large call centers
  • Organizations may not hire specialized call center agents

Mobitel now offers flexible payment plans, personalized prices and discounts. (Conditions apply, Solutions subject to customization and may differ from advertised).

Please contact our solution consultants on 0711717171 or mbs@mobitel.lk for more details.

mPBX

“PBX system for mobile so you will never miss”

A full-featured PABX, designed specifically for the rapidly emerging voice and network convergence market. This feature works independently of Line Ringing, which determines how an extension call rings on a mobile. The solution enables you to get all the calls which comes to your desktop extension, to your mobile.

This service facilitates team work and makes it possible to stay in contact through a mash-up of smart calling and cost management services, providing a company and their clients the impression of the company never being out of the office.

Solution Highlights:

  • A hosted PBX system for the mobile which offers the rich functionality of a traditional PBX to the mobile phone
  • mPBX enables a business to improve communication and make it more effective for internal teams as well as external partners.
  • Maintenance & provisioning overhead handled by operator
  • Free business phone number
  • Seamless extension dialing
  • Offices can be connected together no matter how far apart they are
  • Cost-effective, Easy to use, fully cloud based solution

Mobitel now offers flexible payment plans, personalized prices and discounts. (Conditions apply, Solutions subject to customization and may differ from advertised).

Please contact our solution consultants on 0711717171 or mbs@mobitel.lk for more details.

mClicktoCall

Mobitel introduces a comprehensive solution ‘mClicktocall’ for any organization to connect with the customers via a click of a button, to start and run a telemarketing call center without any capital expenditure. The solution bridges calls between the agents and the customers through the platform while facilitating the agents to get the customers subscribed for a service via the platform with the customer’s consent.

Solution Highlights

  • A Golden number is provided to publish as the Hotline number
  • Web interface to Agents to make calls
  • Making a call by just clicking a button from the web interface
  • Customer numbers and other sensitive information can be hidden from agents’ view
  • Can make calls to the enterprises’ own number base by simply uploading it to the system
  • Can handle hundreds of agents at once
  • Callback facility via the platform with the hotline CLI
  • Viewable and downloadable call logs and records with comprehensive reporting options
  • Agent Call back reminder popups

Mobitel now offers flexible payment plans, personalized prices and discounts. (Conditions apply, Solutions subject to customization and may differ from advertised).

Please contact our solution consultants on 0711717171 or mbs@mobitel.lk for more details.