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International Roaming

 

With our Roaming Services you can now enjoy seamless connectivity at affordable rates allowing you to use your own Mobitel number to call, SMS, check emails and surf the net from anywhere

Prepaid Roaming

All Prepaid connections are pre-enabled with Roaming and therefore requires no deposits nor activations.

Postpaid Roaming
 
Postpaid users can activate Roaming on their Mobitel connection by visiting any Mobitel branch with the following:
 
Individual users:
 
a) Refundable deposit of Rs.25,000/-
 
b) Copy of NIC/Passport
 
Corporate users:
 
a) Letter of authorization from the company
 

View Prepaid Roaming FAQ's

View Postpaid Roaming FAQ's

 

 

Plan Offers More Info Validity
Mins SMS MB

- - 100 Click Here  Per Day

10 10 - Click Here  Per Day

60 10 100 Click Here Per Day
- - Unlimited Click Here Per Day
- - Unlimited Click Here Monthly

 

$1 Data Pack    (Available Countries)
Albania Anguilla Antigua & Barbuda
Australia Bahrain Bangladesh
Barbados Belgium Bermuda
Bulgaria Cambodia Canada
Cayman_A China Cyprus
Czech Republic Malaysia Thailand
Denmark Dominica Estonia
Finland France Germany
Ghana Greece Grenada
Haiti Hong Kong Hungary
India Indonesia Ireland
Israel Italy Jamaica
Japan Kazakhstan Kenya
Korea South Kuwait Laos
Latvia Lithuania Macau
Malaysia Malta Mauritius
Mexico Myanmar Nepal
Netherlands New Zealand Oman
Pakistan Philippines Poland
Portugal Qatar Romania
Russia Saudi Arabia Singapore
Slovenia South Africa Spain
St. Kitts & Nevis St. Lucia Sudan
Sweden Switzerland Taiwan
Thailand Trinidad & Tobago Turkey
Turks & Caicos Islands UAE Uganda
UK Ukraine USA
Uzbekistan Vietnam
$1 Combo Pack   (Available Countries)
Australia Austria Belgium
Brunei Canada China
Croatia Cyprus Czech Republic
France Germany Hong Kong
Hungary India Israel
Italy Japan Kuwait
Malaysia Qatar Singapore
Switzerland Taiwan Thailand
UAE UK USA
$3 Combo Pack   (Available Countries)
Australia Austria Belgium
Brunei Canada China
Croatia Cyprus Czech Republic
France Germany Hong Kong
Hungary India Israel
Italy Japan Kuwait
Malaysia Qatar Singapore
Switzerland Taiwan Thailand
UAE UK USA
$5 Data Plan   (Available Countries)

Albania

Anguilla

Antigua & Barbuda

Australia

Austria

Bahrain

Bangladesh

Barbados

Belgium

Bermuda

Bulgaria

Cambodia

Canada

Cayman_A

China

Cyprus

Czech Republic

Denmark

Dominica

Estonia

Finland

France

Germany

Ghana

Greece

Grenada

Haiti

Hong Kong

Hungary

India

Indonesia

Inflight Roaming

Ireland

Israel

Italy

Jamaica

Japan

Kazakhstan

Kenya

Korea South

Kuwait

Laos

Latvia

Lithuania

Macau

Malaysia

Maldives

Malta

Mauritius

Mexico

Myanmar

Nepal

Netherlands

New Zealand

Oman

Pakistan

Philippines

Poland

Portugal

Qatar

Romania

Russia

Saudi Arabia

Singapore

Slovenia

South Africa

Spain

St. Kitts & Nevis

St. Lucia

Sudan

Sweden

Switzerland

Taiwan

Thailand

Trinidad & Tobago

Turkey

Turks & Caicos Islands

UAE

Uganda

UK

Ukraine

USA

Uzbekistan

Vietnam

$50 Data Plan   (Available Countries)

Albania

Anguilla

Antigua & Barbuda

Australia

Austria

Bahrain

Bangladesh

Barbados

Belgium

Bermuda

Bulgaria

Cambodia

Canada

Cayman_A

China

Cyprus

Czech Republic

Denmark

Dominica

Estonia

Finland

France

Germany

Ghana

Greece

Grenada

Haiti

Hong Kong

Hungary

India

Indonesia

Inflight Roaming

Ireland

Israel

Italy

Jamaica

Japan

Kazakhstan

Kenya

Korea South

Kuwait

Laos

Latvia

Lithuania

Macau

Malaysia

Maldives

Malta

Mauritius

Mexico

Myanmar

Nepal

Netherlands

New Zealand

Oman

Pakistan

Philippines

Poland

Portugal

Qatar

Romania

Russia

Saudi Arabia

Singapore

Slovenia

South Africa

Spain

St. Kitts & Nevis

St. Lucia

Sudan

Sweden

Switzerland

Taiwan

Thailand

Trinidad & Tobago

Turkey

Turks & Caicos Islands

UAE

Uganda

UK

Ukraine

USA

Uzbekistan

Vietnam

 

 

Click Here for More Details

 

One rate is the convenient way to roam to any part of the world with one rate!
 
Q1. What is ‘One rate roaming’?
 
One rate roaming allows customers to call back Sri Lanka at the same rate, from anywhere in the world! 
 
Q2. Who can activate ‘One rate roaming’?
 
Postpaid & prepaid customers can obtain the One rate roaming.
 
Q3. What are the charges for One rate roaming?
 
Country Outgoing Calls to SL Within the roamed Country Roaming Incoming SMS GPRS (Per MB) Calls to Rest of the World
India Rs. 5 Rs. 5 Rs. 2 Rs. 5 Rs. 80 Standard Rate
Malaysia/Singapore  Rs. 5 Rs. 5 Rs. 5 Rs. 5 Rs. 80 Standard Rate
All Other Countries Starting Rs. 25 Starting Rs. 25 Starting Rs. 25 Starting Rs. 25 Starting Rs. 80 Standard Rate

* above rates are excluding government taxes

* Call 1717 for more information

Q4. What are the benefits of One rate roaming?

- For Budget roaming customers, no need to wait for another income call!

- There is no need to enter special codes 

  • Postpaid customers: Phone book dialing 
  • Prepaid customers: Dial with the country code 

- Best network coverage is guaranteed 

- One rate roaming is available in more than 150 countries.

Q5. How can I activate One rate roaming?

- Only one-time activation! 

Via # 999 # 

To Activate - Dial # 999 #  - Activation    – Option 4 -> One rate roaming 

To Deactivate - Dial # 999 #  - Deactivation – Option 4 -> One rate roaming

- Call Roaming hotline: 0714555555

Q6. Can the One rate roaming be activated with other roaming products?

Yes. One rate roaming can be activated with all roaming data plans and Deposit Free Roaming  

Postpaid Deposit free roaming
$5 - Unlimited/ 50MB- per day
Prepaid $1 Combo Pack

 

 

Data Roaming Plans

 

Click Here for $5 Unlimited Data Roaming Plan (Regular Data Roaming Plan)

Click Here for $50 Unlimited Monthly Data Roaming Plan (Monthly Data Roaming plan)

 

Deposit Free Roaming

Now you can roam without a deposit with Mobitel Roaming! Mobitel introduces “Roam without a Deposit” for all our Post Paid customers.
No  deposits, rentals or additional payments required for activation

To activate :

Step 01:  Dial #999# on your Post Paid connection
Step 02:  select Activation (4th option)
Step 03: select Deposit Free Roaming
Roaming usage limit will be limited to your existing credit limit

Conditions:

This service is available for Post Paid customers.
The Roaming credit limit could be enhanced by making an additional payment.
Standard roaming rates will be applicable, to enjoy best rates activate Budget Roaming feature after activating Deposit Free Roaming
This service is available around the world with an exception of a few countries. Call our Roaming customer care line 071 4 555 555 for further information

 
Mobitel “Data Roaming Alert” is a SMS notification sent to Roaming customers informing an approximate bill value pertaining to your data usage on *defined threshold values. This fulfils one of the biggest concern of our Roaming customers to get real time notifications for their data usage. 
 
This is not a charged service (the feature is activated automatically when Roaming is activated) hence offered free of charge to minimize risk of customers getting ‘bill shock’ on their monthly bill. With this facility, customer is kept informed of their data bill value real time. 
 
* Defined thresholds values in rupees
 
4000, 12000, 20000, 40000,60000, 80000, 100000, 140000, 200000
 
E.g. "Dear Roaming customer, kindly be informed that your Data Roaming usage has exceeded an amount of Rs. 4,000/-. Call 0714555555 for details. Thank you"
 
SMS message content dispatched to customers when they reach the above thresh holds:
Dear Roaming customer, kindly be informed that your Data Roaming usage has exceeded an amount of Rs. xxxxxx /-. Call 0714555555 for details. Thank you
 
 
 
Additional Details
 
  • Data roaming alert service is offered to our customers free of charge.
  • This service is applicable for all postpaid roaming customers. If a customer does not require this notification, the customer can Call roaming hotline 071-4555555 and the notification can be blocked with a backend configuration
  • Data roaming notification is not sent for Data plan activated customers.
 
Value Added Services

Mobitel offers you a wide range of value added features while roaming to make your roaming experience a good one

Data Roaming

SMS Roaming

CALL HOME & SMS HOME

Roaming self-service portal(#999#)

Roaming Call Screening

GPRS Roaming Self-Activation/Deactivation

What is Mobitel inflight Unlimited Data Roaming Plan?
Mobitel roaming customers can now enjoy unlimited data roaming facility as a complementary service with the existing unlimited data roaming plan.
Who is eligible for this service?
All prepaid & post-paid customers with the USD5 daily data plan or USD50 monthly data plan are eligible for this service
How can I activate the ‘In-Flight Unlimited Data Roaming’ plan on my mobile?
Dial #999# and activate USD 5 Daily data plan or USD 50 Monthly data roaming plans or call roaming hotline 0714555555
On which Airlines are the In-Flight unlimited Data Roaming plan available?
Unlimited inflight data roaming is available on most popular airlines including British Airways, Emirates, Etihad , Egypt air, Libyan Airlines, Oman Air, Philippines Airlines, Qatar Airways, Royal Jordanian Airlines , Saudi Arabian Airlines, Singapore Airlines, Iberia, TAAG Angola Airlines, Sri Lankan Airlines, Azerbaijan Airlines, Air Italy, Egypt Air , Emirates, Lufthansa, TAP Air Portugal ,Uzbekistan Airways and many more!
 

 

Stay connected
while you cruise with
Mobitel Martime Data Roaming

You can now roam while you sail the high seas with Maritime Data Roaming plan from Mobitel




 





Conditions apply

 

Before leaving Sri Lanka

  • Make sure your mobile number has sufficient credit before leaving Sri Lanka as your roaming services will be barred upon reaching the credit limit.
  • Check whether all the Roaming services required (voice/SMS/data) are activated on your mobile.
  • Please insert your Mobitel SIM card to “SIM slot no. 01”.
  • Make sure that APN (Access Point Name) is always selected as “Mobitel”. To change the APN settings, follow the below steps:
  • Android: Settings ➡ Wireless & network ➡ Mobile networks ➡Touch Access Point Names ➡ Select “Mobitel”
  • IOS: Settings ➡ Cellular ➡ Cellular data options ➡Cellular data network ➡ Type as “Mobitel”
  • Make sure to carry a 3G compatible device as much as possible.
  • Please find the country list with special phone compatibility requirements below:

    Country

    Phone Compatibility

    Antigua & Barbuda

    3G/4G compatible

    Australia

    3G/4G compatible

    Bahrain

    3G/4G compatible

    Canada

    3G/4G compatible

    Hongkong

    3G/4G compatible

    Japan

    3G/4G compatible

    Korea

    3G/4G compatible

    Macau

    3G/4G compatible

    Myanmar

    3G compatible

    Singapore

    3G/4G compatible

    Taiwan

    3G/4G compatible

    Thailand

    3G/4G compatible

    Thailand

    3G/4G compatible

    USA

    3G/4G compatible

  • Contact our Roaming Hotline on +94 71 4555555 (charges applicable while roaming) or e-mail us at roam@mobitel.lk

When you arrive

  • Your phone will automatically connect to one of the local networks in the visited country.
  • If automatic network selection doesn't happen, you can manually search for a network as follow:
  • Android: Settings ➡ More settings ➡ Mobile networks ➡Touch network operators & the phone will search for available networks ➡Select the network that you require
  • IOS: Settings ➡ carrier ➡Turn off automatic network selection ➡ phone will search for available networks ➡ Select the network that you require
  • The “Show My Caller ID” configuration must be “ON” while roaming. For settings, please follow the below steps:
  • Android: Call Settings ➡ More Settings ➡ Show my caller ID ➡ Network Default
  • IOS: Settings ➡ phone ➡ Show My Caller ID ➡ ON

 

Special Note

Roaming connectivity of the users who stay in one destination continuously for more than 30 days can be suspended, restricted or terminated without any prior notification or liability to the customer as it violates roaming operator agreement.


High cost data network list

Algeria Aruba Azerbaijan
Bahamas Belize Bhutan
Burkina Faso Burundi Cameroon
Cape Verde Colombia Cook Islands
Costa Rica Djibouti Ecuador
Egypt Equatorial Guinea Ethiopia
French Guiana Georgia Gibraltar
Guam Guatemala Honduras
Iraq Kiribati Liberia
Madagascar Malawi Mali
Moldova Monaco Mongolia
Montenegro Montserrat Netherlands Antilles
Niger Panama Paraguay
Peru Puerto Rico Serbia
Seychelles Solomon Islands St. Vincent
Tajikistan Timor Leste Togo
Tonga Tunisia Uruguay
 

Click Here for More Info - 10$ Daily Unlimited Roaming Plan

Click Here for More Info - 40$ Weekly Unlimited Roaming Plan