MAIN MENU
  1. Home
  2. Personal
  3. International
  4. International Roaming

International Roaming

 

With our Roaming Services you can now enjoy seamless connectivity at affordable rates allowing you to use your own Mobitel number to call, SMS, check emails and surf the net from anywhere

Prepaid Roaming

All Prepaid connections are pre-enabled with Roaming and therefore requires no deposits nor activations.
Postpaid Roaming
 

Individual postpaid customers are pre-enabled with roaming and requires no deposit nor special activations (Only Account type 01 customers) · Corporate users will require to activate roaming through the corporate account manager requesting with a letter or email of authorization from the company.

 

 

Prepaid Roaming Plans
Mobitel Roaming Rewards
One Rate Roaming
Postpaid Roaming Plans
Value Added Services
Inflight Roaming
Roaming Rates
Roaming Tips
Plan Offers More Info Validity
Mins SMS MB

- - 100 Click Here  Per Day

10 10 - Click Here  Per Day

60 10 100 Click Here Per Day
- - Unlimited Click Here Per Day
- - Unlimited Click Here Monthly

 

 

 

Click Here for More Details

 

One rate is the convenient way to roam to any part of the world with one rate!
 
Q1. What is ‘One rate roaming’?
 
One rate roaming allows customers to call back Sri Lanka at the same rate, from anywhere in the world! 
 
Q2. Who can activate ‘One rate roaming’?
 
Postpaid & prepaid customers can obtain the One rate roaming.
 
Q3. What are the charges for One rate roaming?
 
Country Outgoing Calls to SL Within the roamed Country Roaming Incoming SMS GPRS (Per MB) Calls to Rest of the World
India Rs. 5 Rs. 5 Rs. 2 Rs. 5 Rs. 80 Standard Rate
Malaysia/Singapore  Rs. 5 Rs. 5 Rs. 5 Rs. 5 Rs. 80 Standard Rate
All Other Countries Starting Rs. 25 Starting Rs. 25 Starting Rs. 25 Starting Rs. 25 Starting Rs. 80 Standard Rate

* above rates are excluding government taxes

Q4. What are the benefits of One rate roaming?

- For Budget roaming customers, no need to wait for another income call!

- There is no need to enter special codes 

  • Postpaid customers: Phone book dialing 
  • Prepaid customers: Dial with the country code 

- Best network coverage is guaranteed 

- One rate roaming is available in more than 150 countries.

Q5. How can I activate One rate roaming?

- Only one-time activation! 

Via # 999 # 

To Activate - Dial #999# à select option 3. One rate roaming à select option 1. Activate

To Deactivate - Dial #999# à select option 3. One rate roaming à select option 2. Deactivate

- Call Roaming hotline: 0714555555

Q6. Can the One rate roaming be activated with other roaming products?

“Yes. One rate roaming can be activated with any other roaming plans”

 

Data Roaming Plans

Click Here for More Information - $5 Unlimited Data Roaming Plan (Regular Data Roaming Plan)

Click Here for More Information - $50 Unlimited Monthly Data Roaming Plan (Monthly Data Roaming plan)

Unlimited Roaming
/sites/default/files/files/Jan2020_Unlimited_Roaming_Country_List.pdf

Click Here for More Info - 10$ Daily Unlimited Roaming Plan

Click Here for More Info - 40$ Weekly Unlimited Roaming Plan

Value Added Services

Mobitel offers you a wide range of value added features while roaming to make your roaming experience a good one

Data Roaming

Data Roaming Alert
Mobitel “Data Roaming Alert” is a SMS notification sent to Roaming customers informing an approximate bill value pertaining to your data usage on *defined threshold values. This fulfils one of the biggest concern of our Roaming customers to get real time notifications for their data usage. 
 
This is not a charged service (the feature is activated automatically when Roaming is activated) hence offered free of charge to minimize risk of customers getting ‘bill shock’ on their monthly bill. With this facility, customer is kept informed of their data bill value real time. 
 
* Defined thresholds values in rupees
 
4000, 12000, 20000, 40000,60000, 80000, 100000, 140000, 200000
 
E.g. "Dear Roaming customer, kindly be informed that your Data Roaming usage has exceeded an amount of Rs. 4,000/-. Call 0714555555 for details. Thank you"
 
SMS message content dispatched to customers when they reach the above thresh holds:
Dear Roaming customer, kindly be informed that your Data Roaming usage has exceeded an amount of Rs. xxxxxx /-. Call 0714555555 for details. Thank you
 
 
 
Additional Details
 
  • Data roaming alert service is offered to our customers free of charge.
  • This service is applicable for all postpaid roaming customers. If a customer does not require this notification, the customer can Call roaming hotline 071-4555555 and the notification can be blocked with a backend configuration
  • Data roaming notification is not sent for Data plan activated customers.

 

Prepaid Data Roaming Barring Facility
What is prepaid roaming data barring option?
  • This gives prepaid roamers to activate or deactivate data roaming service while they roam.
  • Prepaid customer will not be able to use data/ data roaming plans upon this service activation.
  • Customers can use local data service even though data roaming is deactivated while in Sri Lanka.
How can a customer activate/ deactivate prepaid roaming data barring option?
  • Customer can dial #999# roaming menu and activate/ deactivate this option.
  • Activation: Dial #999# -> 1. Activation -> 2. Prepaid data service.
  • De-activation: Dial #999# -> 2. Deactivation -> 2. Prepaid data service.
Where can a customer activate/ deactivate prepaid roaming data barring option?
Customer can use this option while in Sri Lanka or while roaming.

Roaming self-service portal(#999#)

What is Mobitel inflight Unlimited Data Roaming Plan?
Mobitel roaming customers can now enjoy unlimited data roaming facility as a complementary service with the existing unlimited data roaming plan.
Who is eligible for this service?
All prepaid & post-paid customers with the USD5 daily data plan or USD50 monthly data plan are eligible for this service
How can I activate the ‘In-Flight Unlimited Data Roaming’ plan on my mobile?
Dial #999# and activate USD 5 Daily data plan or USD 50 Monthly data roaming plans or call roaming hotline 0714555555
On which Airlines are the In-Flight unlimited Data Roaming plan available?
Unlimited inflight data roaming is available on most popular airlines including British Airways, Emirates, Etihad , Egypt air, Libyan Airlines, Oman Air, Philippines Airlines, Qatar Airways, Royal Jordanian Airlines , Saudi Arabian Airlines, Singapore Airlines, Iberia, TAAG Angola Airlines, Sri Lankan Airlines, Azerbaijan Airlines, Air Italy, Egypt Air , Emirates, Lufthansa, TAP Air Portugal ,Uzbekistan Airways and many more!
 

 

  • Below Roaming rates are applicable for “One rate roaming” active customers.
  • To activate one rate roaming, dial #999# or use the Self-care App.
  • Below roaming rates are excluding government taxes
  • Roaming rates and plan rentals may change without prior notice and is subjected to exchange rate fluctuations

Before leaving Sri Lanka

  • Make sure your mobile number has sufficient credit before leaving Sri Lanka as your roaming services will be barred upon reaching the credit limit.
  • Check whether all the Roaming services required (voice/SMS/data) are activated on your mobile.
  • Please insert your Mobitel SIM card to “SIM slot no. 01”.
  • Make sure that APN (Access Point Name) is always selected as “Mobitel”. To change the APN settings, follow the below steps:
  • Android: Settings ➡ Wireless & network ➡ Mobile networks ➡Touch Access Point Names ➡ Select “Mobitel”
  • IOS: Settings ➡ Cellular ➡ Cellular data options ➡Cellular data network ➡ Type as “Mobitel”
  • Make sure to carry a 3G compatible device as much as possible.
  • Please find the country list with special phone compatibility requirements below:

    Country

    Phone Compatibility

    Antigua & Barbuda

    3G/4G compatible

    Australia

    3G/4G compatible

    Bahrain

    3G/4G compatible

    Canada

    3G/4G compatible

    Hongkong

    3G/4G compatible

    Japan

    3G/4G compatible

    Korea

    3G/4G compatible

    Macau

    3G/4G compatible

    Myanmar

    3G compatible

    Singapore

    3G/4G compatible

    Taiwan

    3G/4G compatible

    Thailand

    3G/4G compatible

    Thailand

    3G/4G compatible

    USA

    3G/4G compatible
  • Contact our Roaming Hotline on +94 71 4555555 (charges applicable while roaming) or e-mail us at roam@mobitel.lk

When you arrive

  • Your phone will automatically connect to one of the local networks in the visited country.
  • If automatic network selection doesn't happen, you can manually search for a network as follow:
  • Android: Settings ➡ More settings ➡ Mobile networks ➡Touch network operators & the phone will search for available networks ➡Select the network that you require
  • IOS: Settings ➡ carrier ➡Turn off automatic network selection ➡ phone will search for available networks ➡ Select the network that you require
  • The “Show My Caller ID” configuration must be “ON” while roaming. For settings, please follow the below steps:
  • Android: Call Settings ➡ More Settings ➡ Show my caller ID ➡ Network Default
  • IOS: Settings ➡ phone ➡ Show My Caller ID ➡ ON

 

Special Note

  • Roaming connectivity of the users who stay in one destination continuously for more than 30 days can be suspended, restricted or terminated without any prior notification or liability to the customer as it violates roaming operator agreement.
  • Speed of data roaming service and network coverage while roaming may depend on the roaming country’s network operator.
  • Roaming bill could be updated after several months occasionally due to inherent technical reasons and the customer will still be liable to pay the roaming related charges, even though it was not included in the invoice relating to the applicable period.

High cost data network list

 
DATA roaming service in following countries will be blocked for the customers concerning the high data rates. 
If you still wish to use data roaming service in these countries, please call our customer care hotline +94714555555 or email us roam@mobitel.lk to activate the service. 
 

 

 

Algeria Aruba Azerbaijan
Bahamas Belize Bhutan
Burkina Faso Burundi Cameroon
Cape Verde Colombia Cook Islands
Costa Rica Djibouti Ecuador
Egypt Equatorial Guinea Ethiopia
French Guiana Georgia Gibraltar
Guam Guatemala Honduras
Iraq Kiribati Liberia
Madagascar Malawi Mali
Moldova Monaco Mongolia
Montenegro Montserrat Netherlands Antilles
Niger Nigeria Panama
Paraguay Peru Puerto Rico
Seychelles Solomon Islands St. Vincent
Tajikistan Timor Leste Togo
Tonga Tunisia Uruguay
Paraguay