International Roaming

Plan	Offers			More Info	Validity
Plan	Mins	SMS	MB	More Info	Validity
	-	-	100	Click Here	Per Day
	10	10	-	Click Here	Per Day
	60	10	100	Click Here	Per Day
	-	-	Unlimited	Click Here	Per Day
	-	-	Unlimited	Click Here	Monthly

$1 Data Pack (Available Countries)

Albania
Anguilla
Antigua & Barbuda
Australia
Bahrain
Bangladesh
Barbados
Belgium
Bermuda
Bulgaria
Cambodia
Canada
Cayman_A
China
Cyprus
Czech Republic
Denmark
Dominica
Estonia
Finland
France
Germany
Ghana
Greece
Grenada
Haiti
Hong Kong
Hungary
Malaysia
Thailand
Afghanistan
Austria
Bosnia & Herzegovina
El Salvador
India
Indonesia
Ireland
Israel
Italy
Jamaica
Japan
Jordan
Kazakhstan
Kenya
Korea South
Kuwait
Laos
Latvia
Lithuania
Luxembourge
Macau
Malaysia
Maldives
Malta
Mauritius
Mexico
Morocco
Myanmar
Nepal
Netherlands
New Zealand
Norway
Oman
Pakistan
Philippines
Poland
Portugal
Qatar
Romania
Russia
Saudi Arabia
Singapore
Slovakia
Slovenia
South Africa
Spain
St. Kitts & Nevis
St. Lucia
Sudan
Sweden
Switzerland
Taiwan
Thailand
Trinidad & Tobago
Turkey
Turks & Caicos Islands
UAE
Uganda
UK
Ukraine
USA
Uzbekistan
Vietnam

$1 Combo Pack (Available Countries)

Australia
Austria
Bahrain
Belgium
Brunei
Canada
China
Cyprus
Czech Republic
France
Germany
Hong Kong
Hungary
India
Israel
Italy
Japan
Kuwait
Malaysia
Qatar
Singapore
Switzerland
Taiwan
Thailand
UAE
UK
USA

$3 Combo Pack (Available Countries)

Australia
Austria
Bahrain
Belgium
Brunei
Canada
China
Cyprus
Czech Republic
France
Germany
Hong Kong
Hungary
India
Israel
Italy
Japan
Kuwait
Malaysia
Qatar
Singapore
Switzerland
Taiwan
Thailand
UAE
UK
USA

$5 Data Plan (Available Countries)

Albania
Anguilla
Antigua & Barbuda
Australia
Austria
Bahrain
Bangladesh
Barbados
Belgium
Bermuda
Bulgaria
Cambodia
Canada
Cayman_A
China
Cyprus
Czech Republic
Denmark
Dominica
El Salvador
Estonia
Finland
France
Germany
Ghana
Greece
Grenada
Haiti
Hong Kong
Hungary
India
Indonesia
Inflight Roaming
Ireland
Israel
Italy
Jamaica
Japan
Kazakhstan
Kenya
Korea South
Kuwait
Laos
Latvia
Lithuania
Macau
Malaysia
Maldives
Malta
Mauritius
Mexico
Myanmar
Nepal
Netherlands
New Zealand
Oman
Pakistan
Philippines
Poland
Portugal
Qatar
Romania
Russia
Saudi Arabia
Singapore
Slovenia
South Africa
Spain
St. Kitts & Nevis
St. Lucia
Sudan
Sweden
Switzerland
Taiwan
Thailand
Trinidad & Tobago
Turkey
Turks & Caicos Islands
UAE
Uganda
UK
Ukraine
USA
Uzbekistan
Vietnam
Afghanistan
Bosnia & Herzegovina
Jordan
Luxembourge
Morocco
Norway
Slovakia
South Korea
Sierra Leone

$50 Data Plan (Available Countries)

Albania
Anguilla
Antigua & Barbuda
Australia
Austria
Bahrain
Bangladesh
Barbados
Belgium
Bermuda
Bulgaria
Cambodia
Canada
Cayman_A
China
Cyprus
Czech Republic
Denmark
Dominica
Estonia
Finland
France
Germany
Ghana
Greece
Grenada
Haiti
Hong Kong
Hungary
India
Indonesia
Inflight Roaming
Ireland
Israel
Italy
Jamaica
Japan
Kazakhstan
Kenya
Korea South
Kuwait
Laos
Latvia
Lithuania
Macau
Malaysia
Maldives
Malta
Mauritius
Mexico
Myanmar
Nepal
Netherlands
New Zealand
Oman
Pakistan
Philippines
Poland
Portugal
Qatar
Romania
Russia
Saudi Arabia
Singapore
Slovenia
South Africa
Spain
St. Kitts & Nevis
St. Lucia
Sudan
Sweden
Switzerland
Taiwan
Thailand
Trinidad & Tobago
Turkey
Turks & Caicos Islands
UAE
Uganda
UK
Ukraine
USA
Uzbekistan
Vietnam
Afghanistan
Bosnia & Herzegovina
El Salvador
Jordan
Luxembourge
Morocco
Norway
Sierra Leone
Slovakia
South Korea

Click Here for More Details

One rate is the convenient way to roam to any part of the world with one rate!

Q1. What is ‘One rate roaming’?

One rate roaming allows customers to call back Sri Lanka at the same rate, from anywhere in the world!

Q2. Who can activate ‘One rate roaming’?

Postpaid & prepaid customers can obtain the One rate roaming.

Q3. What are the charges for One rate roaming?

Country	Outgoing Calls to SL	Within the roamed Country	Roaming Incoming	SMS	GPRS (Per MB)	Calls to Rest of the World
India	Rs. 5	Rs. 5	Rs. 2	Rs. 5	Rs. 80	Standard Rate
Malaysia/Singapore	Rs. 5	Rs. 5	Rs. 5	Rs. 5	Rs. 80	Standard Rate
All Other Countries	Starting Rs. 25	Starting Rs. 25	Starting Rs. 25	Starting Rs. 25	Starting Rs. 80	Standard Rate

* above rates are excluding government taxes

* Call 1717 for more information

Q4. What are the benefits of One rate roaming?

- For Budget roaming customers, no need to wait for another income call!

- There is no need to enter special codes

Postpaid customers: Phone book dialing
Prepaid customers: Dial with the country code

- Best network coverage is guaranteed

- One rate roaming is available in more than 150 countries.

Q5. How can I activate One rate roaming?

- Only one-time activation!

Via # 999 #

To Activate - Dial # 999 # - Activation – Option 4 -> One rate roaming

To Deactivate - Dial # 999 # - Deactivation – Option 4 -> One rate roaming

- Call Roaming hotline: 0714555555

Q6. Can the One rate roaming be activated with other roaming products?

Yes. One rate roaming can be activated with all roaming data plans and Deposit Free Roaming

Postpaid	Deposit free roaming	✓
Postpaid	$5 - Unlimited/ 50MB- per day	✓
Prepaid	$1 Combo Pack	✓

Data Roaming Plans

Click Here for More Information - $5 Unlimited Data Roaming Plan (Regular Data Roaming Plan)

Click Here for More Information - $50 Unlimited Monthly Data Roaming Plan (Monthly Data Roaming plan)

Click Here for More Information - Postpaid Data Roaming Country List

Unlimited Roaming

Click Here for More Info - 10$ Daily Unlimited Roaming Plan

Click Here for More Info - 40$ Weekly Unlimited Roaming Plan

Click Here for Postpaid Data Roaming Country List

Deposit Free Roaming

Now you can roam without a deposit with Mobitel Roaming! Mobitel introduces “Roam without a Deposit” for all our Post Paid customers.
No deposits, rentals or additional payments required for activation

Value Added Services

Mobitel offers you a wide range of value added features while roaming to make your roaming experience a good one

Data Roaming

Data Roaming Alert

Mobitel “Data Roaming Alert” is a SMS notification sent to Roaming customers informing an approximate bill value pertaining to your data usage on *defined threshold values. This fulfils one of the biggest concern of our Roaming customers to get real time notifications for their data usage.

This is not a charged service (the feature is activated automatically when Roaming is activated) hence offered free of charge to minimize risk of customers getting ‘bill shock’ on their monthly bill. With this facility, customer is kept informed of their data bill value real time.

* Defined thresholds values in rupees

4000, 12000, 20000, 40000,60000, 80000, 100000, 140000, 200000

E.g. "Dear Roaming customer, kindly be informed that your Data Roaming usage has exceeded an amount of Rs. 4,000/-. Call 0714555555 for details. Thank you"

SMS message content dispatched to customers when they reach the above thresh holds:

Dear Roaming customer, kindly be informed that your Data Roaming usage has exceeded an amount of Rs. xxxxxx /-. Call 0714555555 for details. Thank you

Additional Details

Data roaming alert service is offered to our customers free of charge.
This service is applicable for all postpaid roaming customers. If a customer does not require this notification, the customer can Call roaming hotline 071-4555555 and the notification can be blocked with a backend configuration
Data roaming notification is not sent for Data plan activated customers.

Prepaid Data Roaming Barring Facility

What is prepaid roaming data barring option?

This gives prepaid roamers to activate or deactivate data roaming service while they roam.
Prepaid customer will not be able to use data/ data roaming plans upon this service activation.
Customers can use local data service even though data roaming is deactivated while in Sri Lanka.

How can a customer activate/ deactivate prepaid roaming data barring option?

Customer can dial #999# roaming menu and activate/ deactivate this option.
Activation: Dial #999# -> 1. Activation -> 2. Prepaid data service.
De-activation: Dial #999# -> 2. Deactivation -> 2. Prepaid data service.

Where can a customer activate/ deactivate prepaid roaming data barring option?

Customer can use this option while in Sri Lanka or while roaming.

Roaming self-service portal(#999#)

What is Mobitel inflight Unlimited Data Roaming Plan?

Mobitel roaming customers can now enjoy unlimited data roaming facility as a complementary service with the existing unlimited data roaming plan.

Who is eligible for this service?

All prepaid & post-paid customers with the USD5 daily data plan or USD50 monthly data plan are eligible for this service

How can I activate the ‘In-Flight Unlimited Data Roaming’ plan on my mobile?

Dial #999# and activate USD 5 Daily data plan or USD 50 Monthly data roaming plans or call roaming hotline 0714555555

On which Airlines are the In-Flight unlimited Data Roaming plan available?

Unlimited inflight data roaming is available on most popular airlines including British Airways, Emirates, Etihad , Egypt air, Libyan Airlines, Oman Air, Philippines Airlines, Qatar Airways, Royal Jordanian Airlines , Saudi Arabian Airlines, Singapore Airlines, Iberia, TAAG Angola Airlines, Sri Lankan Airlines, Azerbaijan Airlines, Air Italy, Egypt Air , Emirates, Lufthansa, TAP Air Portugal ,Uzbekistan Airways and many more!

Before leaving Sri Lanka

Make sure your mobile number has sufficient credit before leaving Sri Lanka as your roaming services will be barred upon reaching the credit limit.

Check whether all the Roaming services required (voice/SMS/data) are activated on your mobile.

Please insert your Mobitel SIM card to “SIM slot no. 01”.

Make sure that APN (Access Point Name) is always selected as “Mobitel”. To change the APN settings, follow the below steps:

Android: Settings ➡ Wireless & network ➡ Mobile networks ➡Touch Access Point Names ➡ Select “Mobitel”
IOS: Settings ➡ Cellular ➡ Cellular data options ➡Cellular data network ➡ Type as “Mobitel”

Make sure to carry a 3G compatible device as much as possible.

Please find the country list with special phone compatibility requirements below:

Country	Phone Compatibility
Antigua & Barbuda	3G/4G compatible
Australia	3G/4G compatible
Bahrain	3G/4G compatible
Canada	3G/4G compatible
Hongkong	3G/4G compatible
Japan	3G/4G compatible
Korea	3G/4G compatible
Macau	3G/4G compatible
Myanmar	3G compatible
Singapore	3G/4G compatible
Taiwan	3G/4G compatible
Thailand	3G/4G compatible
Thailand	3G/4G compatible
USA	3G/4G compatible

Contact our Roaming Hotline on +94 71 4555555 (charges applicable while roaming) or e-mail us at roam@mobitel.lk

When you arrive

Your phone will automatically connect to one of the local networks in the visited country.

If automatic network selection doesn't happen, you can manually search for a network as follow:

Android: Settings ➡ More settings ➡ Mobile networks ➡Touch network operators & the phone will search for available networks ➡Select the network that you require
IOS: Settings ➡ carrier ➡Turn off automatic network selection ➡ phone will search for available networks ➡ Select the network that you require

The “Show My Caller ID” configuration must be “ON” while roaming. For settings, please follow the below steps:

Android: Call Settings ➡ More Settings ➡ Show my caller ID ➡ Network Default
IOS: Settings ➡ phone ➡ Show My Caller ID ➡ ON

Special Note

Roaming connectivity of the users who stay in one destination continuously for more than 30 days can be suspended, restricted or terminated without any prior notification or liability to the customer as it violates roaming operator agreement.
Speed of the Data roaming service may depend on the roaming country’s network operator.
Roaming bill could be updated after several months occasionally due to inherent technical reasons and the customer will still be liable to pay the roaming related charges, even though it was not included in the invoice relating to the applicable period.

High cost data network list

DATA roaming service in following countries will be blocked for the customers concerning the high data rates.

If you still wish to use data roaming service in these countries, please call our customer care hotline +94714555555 or email us roam@mobitel.lk to activate the service.

Algeria	Aruba	Azerbaijan
Bahamas	Belize	Bhutan
Burkina Faso	Burundi	Cameroon
Cape Verde	Colombia	Cook Islands
Costa Rica	Djibouti	Ecuador
Egypt	Equatorial Guinea	Ethiopia
French Guiana	Georgia	Gibraltar
Guam	Guatemala	Honduras
Iraq	Kiribati	Liberia
Madagascar	Malawi	Mali
Moldova	Monaco	Mongolia
Montenegro	Montserrat	Netherlands Antilles
Niger	Nigeria	Panama
Paraguay	Peru	Puerto Rico
Seychelles	Solomon Islands	St. Vincent
Tajikistan	Timor Leste	Togo
Tonga	Tunisia	Uruguay
Paraguay

Below Roaming rates are applicable for “One rate roaming” active customers.
To activate one rate roaming, dial #999# or use the Self-care App.
Below roaming rates are excluding government taxes
Roaming rates and plan rentals may change without prior notice and is subjected to exchange rate fluctuations

Select the Country to View Roaming Rates & Plans

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