International Roaming

Plan	Offers			More Info	Validity
	Mins	SMS	MB
	-	-	100	Click Here	Per Day
	10	10	-	Click Here	Per Day
	60	10	100	Click Here	Per Day
	-	-	Unlimited	Click Here	Per Day
	-	-	Unlimited	Click Here	Monthly

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Click Here for More Details

- For Budget roaming customers, no need to wait for another income call!

- There is no need to enter special codes 

• Postpaid customers: Phone book dialing 
• Prepaid customers: Dial with the country code 

- Best network coverage is guaranteed 

- One rate roaming is available in more than 150 countries.

Q5. How can I activate One rate roaming?

- Only one-time activation! 

Via # 999 # 

To Activate - Dial # 999 #  - Activation    – Option 4 -> One rate roaming 

To Deactivate - Dial # 999 #  - Deactivation – Option 4 -> One rate roaming

- Call Roaming hotline: 0714555555

Q6. Can the One rate roaming be activated with other roaming products?

Yes. One rate roaming can be activated with all roaming data plans and Deposit Free Roaming  

Value Added Services

Mobitel offers you a wide range of value added features while roaming to make your roaming experience a good one

Data Roaming

SMS Roaming

CALL HOME & SMS HOME

Roaming self-service portal(#999#)

Before leaving Sri Lanka

• Make sure your mobile number has sufficient credit before leaving Sri Lanka as your roaming services will be barred upon reaching the credit limit.

• Check whether all the Roaming services required (voice/SMS/data) are activated on your mobile.

• Please insert your Mobitel SIM card to “SIM slot no. 01”.

• Make sure that APN (Access Point Name) is always selected as “Mobitel”. To change the APN settings, follow the below steps:

• Android: Settings ➡ Wireless & network ➡ Mobile networks ➡Touch Access Point Names ➡ Select “Mobitel”
• IOS: Settings ➡ Cellular ➡ Cellular data options ➡Cellular data network ➡ Type as “Mobitel”

• Make sure to carry a 3G compatible device as much as possible.

• Please find the country list with special phone compatibility requirements below:
  

  Country	Phone Compatibility
  Antigua & Barbuda	3G/4G compatible
  Australia	3G/4G compatible
  Bahrain	3G/4G compatible
  Canada	3G/4G compatible
  Hongkong	3G/4G compatible
  Japan	3G/4G compatible
  Korea	3G/4G compatible
  Macau	3G/4G compatible
  Myanmar	3G compatible
  Singapore	3G/4G compatible
  Taiwan	3G/4G compatible
  Thailand	3G/4G compatible
  Thailand	3G/4G compatible
  USA	3G/4G compatible

• Contact our Roaming Hotline on +94 71 4555555 (charges applicable while roaming) or e-mail us at roam@mobitel.lk

When you arrive

• Your phone will automatically connect to one of the local networks in the visited country.

• If automatic network selection doesn't happen, you can manually search for a network as follow:

• Android: Settings ➡ More settings ➡ Mobile networks ➡Touch network operators & the phone will search for available networks ➡Select the network that you require
• IOS: Settings ➡ carrier ➡Turn off automatic network selection ➡ phone will search for available networks ➡ Select the network that you require

• The “Show My Caller ID” configuration must be “ON” while roaming. For settings, please follow the below steps:

• Android: Call Settings ➡ More Settings ➡ Show my caller ID ➡ Network Default
• IOS: Settings ➡ phone ➡ Show My Caller ID ➡ ON

Special Note

• Roaming connectivity of the users who stay in one destination continuously for more than 30 days can be suspended, restricted or terminated without any prior notification or liability to the customer as it violates roaming operator agreement.
• Speed of the Data roaming service may depend on the roaming country’s network operator.
• Roaming bill could be updated after several months occasionally due to inherent technical reasons and the customer will still be liable to pay the roaming related charges, even though it was not included in the invoice relating to the applicable period.

High cost data network list