Welcome to Mobitel!!
It is with great pleasure that we welcome you on board the national mobile service network, Sri Lanka Telecom Mobitel. Our state of the art GSM network and super 4G LTE network offers you many advanced features such as Quality Voice Services, High Speed Internet, exciting Value Added Features, International Roaming, & IDD etc…
To make your experience with Mobitel a pleasant & a hassle free one, here are some useful information to go through prior using your new Mobitel connection.
Mobitel SIM
Mobitel offers you one SIM card which contains a standard size SIM card, Micro SIM card & Nano SIM card to suit your handset type.
Your contact list can be transferred:
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From your current SIM to your new Mobitel SIM:
Copy the contact list from the current SIM card to the phone memory, then insert your new Mobitel SIM card in the phone and copy the phone memory to your new SIM card.
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Save from your current SIM card to your new Handset:
Put your current SIM card into the new phone and copy the contacts from the SIM card memory to the memory of the new handset.
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From the current Handset to the new SIM card:
Insert the new SIM card in the current phone and copy the contacts from the phone memory to the new SIM card.
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From the current Handset to the new Handset:
Copy the contacts from the current phone memory to the SIM card and then insert the SIM in the new phone and copy the contact list from the SIM card to the new phone.
Your First Bill
The subscription fee on your first bill will be charged on a pro rata basis, for the number of days the service has been connected. Similarly if the package entitles you to a free bundle, this too will be pro-rated according to the number of days the bill is computed for.
Ex: Value 50 connection purchased on the 10th of May. Bill run assigned is 01st of the month.
Applicable subscription fee & free bundles for the first bill are,
Subscription – Rs. 50, Calls - 25 minutes, 40 SMSes & MBs, Number of days for the bill run - 22 days
Subscription -
50 /30 x 22 = Rs. 36.67
Free Bundles –
25/30 x 22 = 18 minutes
29 SMSes & 29 MBs
Charging of the full subscription will commence from the 2nd bill.
Using Mobile Data
Most of the voice Post Paid packages are offered with a free data bundle. And the excess data usage will depend on your tariff plan.
You may activate a data add-on plan if your mobile data usage is higher that the offered free data bundle, or consider upgrading plan.
GPRS General Settings – APN – mobitel
Connection Status & IDD Facility
For Post Paid subscribers initially the service is provided without the IDD (International Direct Dialing) facility. IDD facility will be automatically granted after six months from the connected date. However, IDD facility can be obtained prior completing six months by keeping a refundable deposit of Rs.2000.00.
Billing Information
You can use the following methods to know your usage & account balance information instantly.
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Access the Mobitel Self Care Application
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Register on the MY ACCOUNT self- care portal
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Dial 1456 from your Mobitel phone to listen to your billing details in your preferred language,
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Dial #1456# from you Mobitel phone to get an instant bill update to your phone,
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Type ‘YES’ & send to 4545 & register to get a daily usage alert.
Due Date
Due date will fall 14 days after the billing date which is mentioned on your bill.
Initial Credit Limit
Your credit limit describes the maximum amount that can be reached without interruption to your service. Exceeding this limit will make your line liable for automatic service interruption. We will notify you via SMS when your usage reaches 75% of the assigned credit limit. An interim payment is required upon reaching your credit limit. The total billed amount (as stated in your bill) falls due on or before the payment due date.
Enhancing the Credit Limit
Credit Limit can be further enhanced by keeping an additional refundable deposit or by making a special request where the subscriber is required to produce the following documents.
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Copy of a valid identification ( NIC/DL/PPT )
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Duly filled credit limit enhancement form
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And one of the following documents,
-Credit Card statement
-Current Account Statement
-Salary slip
International Services
Voice Roaming Facility
Voice Roaming facility can be provided upon customer request. A minimum refundable deposit of Rs.25, 000.00 is required to facilitate this service.
Deposit Free Roaming
Roaming facility can also be provided without a deposit. To activate, dial #999# from your Mobitel phone.
Budget Roaming Facility
Activate budget roaming facility to enjoy lower Roaming call rates with no special codes or dialing methods. This feature should be activated prior to the departure & can be activated by dialing #999# from your Mobitel phone.
Call Home & SMS Home Facility
Enjoy special LOW rates to call and SMS your loved ones back in Sri Lanka using CALL HOME and SMS HOME features. (Special Dialing methods apply)
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CALL HOME |
SMS HOME |
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To make a call,
dial:*140*94<number>#
For example; *140*94714555555#
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To send an SMS,
dial:*123*number# and type your message
For example; *123*0712755777#
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DATA Roaming Plans
This plan offers you to use unlimited data for a lesser rate (5US$ per day) & to know data usage (MB) while using data roaming. To activate dial #999#.
Value Added Services
Dial 555 from your Mobitel phone to activate a range of Value Added Services that include mTunes, News Alerts, Religious Thoughts, mInsurance, Astrology Services, Fitness Tips, Job Alerts & many more services.
Your bill can be settled at;
- Mobitel Branches
- SLT Teleshops
- SLT Regional Telecom Offices
- SINGER Mega
- Authorized Dealers
- Keells Super Outlets (Payment updated after 1 hour - credit cards and cash payments only)
- Arpico
- Cargills food city outlets (Payment updated after 1 hour - credit cards and cash payments only)
- Banks
- Online bill updates (People’s Bank, National Savings Bank, Sampath Bank, Hatton National Bank & Nations Trust Bank)
- Next working day bill updates (Commercial Bank, Union Bank, PABC Bank, DFCC Bank & Seylan Bank)
Other than over the counter payments you can settle your bill via,
SMS Banking – Dial #131#
Or by registering on the MY ACCOUNT self- care portal for online payments.
Return Bills of New Subscribers
If the 1st bill is returned outgoing facility will be barred and the subscriber will be requested to provide billing proof to restore the connection.
Call Management
Call Waiting
Call Waiting is a feature which is already available on all phones it allows you to know who’s calling even when you’re on a call.
This service can be activated/ deactivated by dialing below codes on your phone.
To Activate --> Dial *43#
To Deactivate --> Dial #43#
Call Conferencing
Call conferencing is a feature built into most phones which lets you talk to more than one person at once. This is very useful for business community to stay connected for official calls.
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Dial the first number
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Upon successful connection, put the call on hold
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Dial the second number again put the call on hold
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Follow steps two and three to add more people
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Enter 3 to put all callers on conference
Missed Call Alerts (MCA)
This is a service provided to customers enabling them to be alerted via SMS notifications indicating who they have received incoming calls at a given time when they were not reachable due to a various number of reasons such as no coverage, battery power out etc which will enable them to return the calls missed.
This service can be activated and de-activated with the use of below SMS commands.
To Activate MCA --> SMS MCA to 7676
To Deactivate MCA --> SMS MCA DCT to 7676
Call Block
You can block up to 30 numbers as unwanted incoming calls.
To activate Call Block, send a SMS ‘YESCB’ to 2565 or dial #888# from your handset to access the Self Care Menu.
Contact Us On,
Email
Mail
Regarding inquiries or concerns to
Manager
Mobitel (Pvt) Ltd.
108,
W.A.D Ramanayake Mawatha,
Colombo 02,
Sri Lanka.
Call
24 Hour Customer Service Hotline +94 (0) 712755777 or dial 1717 from any network in Sri Lanka
For Sinhala : Press1
For Tamil : Press2
For English : Press3
24 Hour Roaming Service Hotline +94 (0) 714555555
General - Operator assisted Telephone Line +94 (0) 112330550
(9.00 am to 5.00 pm) Weekdays
Fax
For Customer Inquiries or Concerns - +94 (0)112330396
Social Media -
Useful Short Codes & Numbers
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#888# - Mobitel Self Care Information Portal
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#999# - Mobitel Roaming Information Portal
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#1456# / 1456 - Mobitel Billing Information Portal/IVR
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443 –IDD Services
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555 – Mobitel One Short Code for all VAS related information
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777 - mTunes
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225 – E Channeling
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365 - mTicketing ( Train tickets, Movie tickets, Air Line tickets )
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243 – Religious Thought of the Day
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247 – Doc Call Service
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#132# - Short Code to check Re Registration details
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#151# - Check Cash Bonanza winning chances
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#550# - Change your preferred network mode
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#557# - Club Magnet Information
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#556# - Club Points Information
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#229# - Information on News Alert Services
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#160# - Information & Activations of the Mobitel CBC Plans.
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#131# - Mobitel SMS Banking
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#111# - mCash Services
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0710712712 – mTaxi
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888 – mGuide
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