Welcome Aboard

Welcome to SLT Mobitel!!

It is with great pleasure that we welcome you on board the national mobile service network, SLT Mobitel. Our state of the art super 4G LTE network offers you many advanced features such as Quality Voice Services, High Speed Internet, exciting Value Added Features, International Roaming, & IDD etc…

To make your experience with Mobitel a pleasant and a hassle free one, here are some useful information to go through prior to using your new Mobitel connection.

Self-Service methods to obtain information of importance with regard to your SLT Mobitel service number is listed below.

SLT Mobitel Service Number, Account Number, SIM Number, Name, NIC, Address, Other Active Connections under your NIC	Dial #132# from your SLT Mobitel connection
Billing Date, Payment Due Date, Credit Limit & Available Deposit	Dial #1456# from your SLT Mobitel connection
Current Package, Obtain PUK Details, Block Promotional Messages	Dial #888# from your SLT Mobitel connection
Activate E-Billing	Dial #9900# from your SLT Mobitel connection
Check Account Balance	Dial #1456# or 1456 from your SLT Mobitel connection, give a Missed Call to 070175777, access the Self-Care App or through SLT Mobitel Virtual Assistant on WhatsApp - 0710755777
Activate DATA Add-On Plans	Dial #170# from your SLT Mobitel connection or access the Self-Care/Data Mart App
View & Redeem Loyalty Points	Dial #071# from your SLT Mobitel connection or access the Self-Care App
View & Deactivate Value Added Services	Dial #270# from your SLT Mobitel connection

Self Care App

Download the Mobitel Self- Care App to manage your SLT Mobitel connection with ease. https://www.mobitel.lk/selfcare-app

mCash

mCash allows you to experience contactless financial transactions from your mobile with ease. mCash enables deposits, withdrawals, fund transfers, and pay for goods and services using LankaQR. It also enables payment of utility bills, Insurance premium, leasing and loan repayments at the comfort of your home directly from your mobile. Enjoy a 10% instant cashback for Postpaid Bill Payments and much more. Dial #111# to activate your mCash Account, free of charge. Download the mCash App to get started. https://www.mobitel.lk/mcash

Making Payments

SLT Mobitel payments can be easily made online via https://online.mobitel.lk/onlinepay or through the following options/locations.

Your bill payment can be settled at;

SLT Mobitel Branches
SLT Teleshops & Regional Telecom Offices
Singer Mega Outlets
Authorized Dealers
Keells Super Outlets
Laughfs Super Markets
Arpico Super Markets
Cargills Food City Outlets
Post Offices
Abans Showrooms
Banks (People’s Bank, National Savings Bank, Sampath Bank, Hatton National Bank, Nations Trust Bank, Commercial Bank, Union Bank, PABC Bank, DFCC Bank, Seylan Bank & other)

For location details check: https://www.mobitel.lk/store-find

Other than over the counter payments you can also settle your bill via, Mobitel Self Care App, Mobitel website / MyAccount, Self-service Kiosks located at SLT Mobitel outlets or via mCash service.

Your SLT Mobitel SIM

SLT Mobitel offers you one SIM card which contains a standard size SIM card, Micro SIM card & Nano SIM card to suit your handset type.

From your current SIM to your new SLT Mobitel SIM:
Copy the contact list from the current SIM card to the phone memory, then insert your new SLT Mobitel SIM card in the phone and copy the phone memory to your new SIM card.
Save from your current SIM card to your new Handset:
Put your current SIM card into the new phone and copy the contacts from the SIM card memory to the memory of the new handset.
From the current Handset to the new SIM card:
Insert the new SIM card in the current phone and copy the contacts from the phone memory to the new SIM card.
From the current Handset to the new Handset:
Copy the contacts from the current phone memory to the SIM card and then insert the SIM in the new phone and copy the contact list from the SIM card to the new phone.

Your First Bill

The subscription fee on your first bill will be charged on a pro rata basis, for the number of days the service has been connected. Similarly, if the package entitles you to a free bundle, this too will be pro-rated according to the number of days the bill is computed for.

Ex: Value 50 connection purchased on the 10th of May. Bill run assigned is 01st of the month.

Applicable subscription fee & free bundles for the first bill are,

Subscription – Rs. 50, Calls - 25 minutes, 40 SMSes & MBs, Number of days for the bill run - 22 days

Subscription - 50 /30 x 22 = Rs. 36.67

Free Bundles – 25/30 x 22 = 18 minutes, 29 SMSes & 29 MBs

Charging of the full subscription will commence from the 2nd bill.

Using Mobile Data

Most of the Post Paid voice packages are offered with a free data bundle. The excess data usage will depend on your tariff plan.

You may activate a data add-on plan by dialing #170# or accessing the SLT Mobitel Self Care App or the DATA Mart App/Portal

https://www.mobitel.lk/datamart if your mobile data usage is higher than the offered free data bundle consider upgrading plan.

GPRS General Settings – APN – mobitel

Obtaining Billing Information

You can use the following methods to know your usage & account balance information instantly.

Access the SLT Mobitel Self Care App
Register on the MY ACCOUNT self- care portal on www.mobitel.lk
Dial 1456 from your SLT Mobitel phone to listen to your billing details in your preferred language,
Dial #1456# from you SLT Mobitel phone to get an instant bill update to your phone,
Type ‘YES’ & send to 4545 & register for daily usage alert.
Give a Missed Call to 070175777
Through SLT Mobitel Virtual Assistant on WhatsApp -0710755777

Due Date

Due date will fall 14 days after the billing date which is mentioned on your bill.

Initial Credit Limit

Your credit limit describes the maximum amount that can be reached without interruption to your service. Exceeding this limit will make your line liable for automatic service interruption. We will notify you via SMS when your usage reaches 75% of the assigned credit limit. An interim payment is required upon reaching your credit limit. The total billed amount (as stated in your bill) falls due on or before the payment due date.

Enhancing the Credit Limit

Credit Limit can be further enhanced by keeping an additional refundable deposit or by making a special request where the subscriber is required to produce the following documents.

Copy of a valid identification (NIC/DL/PPT)
Duly filled credit limit enhancement form
Documentary proof by way of,
- Credit Card statement
- Current Account Statement
- Salary slip

Alterations to Service

You can use the following methods to get alterations to your service done

Visit your nearest SLT Mobitel outlet with a valid identification
Send a written request via post ( refer contact details below ) , E Mail ( infor@mobitel.lk ), WhatsApp or Viber ( 0711755777 )
Dial #171# create your Service Alteration PIN and call 1717. For SIM replacement requests log in to https://online.mobitel.lk/ImsiChange
Use SLT Mobitel Self-Care App/MyAccount

International Services

Deposit Free Roaming
Roaming facility can also be provided without a deposit. To activate, dial #999# from your SLT Mobitel connection.
Budget Roaming Facility
Activate budget roaming facility to enjoy lower Roaming call rates with no special codes or dialing methods. This feature should be activated prior to the departure & can be activated by dialing #999# from your SLT Mobitel connection.
DATA Roaming Plans
These plans offer you to use unlimited data for a standard rate (5US$ per day or 50US$ per 30 days ) To activate dial #999#.

For more information log on to - http://mobitel.lk/going-abroad

Value Added Services

SLT Mobitel offers you a range of Value Added Services that include mTunes, News Alerts, Religious Thoughts, mInsurance, Astrology Services, Gaming, Fitness Tips, Job Alerts & many more…..

For more information log on to - http://www.mobitel.lk/value-added-service

Return Bills of New Subscribers

If the 1st bill is returned outgoing facility will be barred and the subscriber will be requested to provide billing proof to restore the services.

Call Management

Call Waiting
Call Waiting is a feature which is already available on all mobile phones. It allows you to know who’s calling even when you’re on a call.

This service can be activated/ deactivated by dialing below codes on your mobile phone.

To Activate --> Dial *43#

To Deactivate --> Dial #43#
Missed Call Alerts (MCA)
This is a service provided to customers to be alerted via SMS notifications on missed incoming calls indicating who they have received incoming calls at a given time when they were not reachable due to a various number of reasons such as no coverage, battery power out etc which will enable them to return the calls missed.

This service can be activated and de-activated with the use of below SMS commands.

To Activate MCA --> SMS MCA to 7676

To Deactivate MCA --> SMS MCA DCT to 7676
Call Block
You can block up to 30 numbers as unwanted incoming calls.

To activate Call Block, send a SMS ‘YESCB’ to 2565 or dial #888# from your Mobitel connection to access the Self Care Menu.