The subscription fee on your first bill will be charged on a pro rata basis, for the number of days the service has been connected. Similarly, if the package entitles you to a free bundle, this too will be pro-rated according to the number of days the bill is computed for.
Ex: Value 50 connection purchased on the 10th of May. Bill run assigned is 01st of the month.
Applicable subscription fee & free bundles for the first bill are,
Subscription – Rs. 50, Calls - 25 minutes, 40 SMSes & MBs, Number of days for the bill run - 22 days
Subscription - 50 /30 x 22 = Rs. 36.67
Free Bundles – 25/30 x 22 = 18 minutes, 29 SMSes & 29 MBs
Charging of the full subscription will commence from the 2nd bill.
Using Mobile Data
Most of the Post Paid voice packages are offered with a free data bundle. The excess data usage will depend on your tariff plan.
You may activate a data add-on plan by dialing #170# or accessing the SLT Mobitel Self Care App or the DATA Mart App/Portal
GPRS General Settings – APN – mobitel
Obtaining Billing Information
You can use the following methods to know your usage & account balance information instantly.
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Access the SLT Mobitel Self Care App
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Register on the MY ACCOUNT self- care portal on www.mobitel.lk
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Dial 1456 from your SLT Mobitel phone to listen to your billing details in your preferred language,
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Dial #1456# from you SLT Mobitel phone to get an instant bill update to your phone,
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Type ‘USAGE & send to 4567
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Give a Missed Call to 070175777
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Through SLT Mobitel Virtual Assistant on WhatsApp -0710755777
Due Date
Due date will fall 14 days after the billing date which is mentioned on your bill.
Initial Credit Limit
Your credit limit describes the maximum amount that can be reached without interruption to your service. Exceeding this limit will make your line liable for automatic service interruption. We will notify you via SMS when your usage reaches 75% of the assigned credit limit. An interim payment is required upon reaching your credit limit. The total billed amount (as stated in your bill) falls due on or before the payment due date.
Enhancing the Credit Limit
Credit Limit can be further enhanced by keeping an additional refundable deposit or by making a special request where the subscriber is required to produce the following documents.
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Copy of a valid identification (NIC/DL/PPT)
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Duly filled credit limit enhancement form
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Documentary proof by way of,
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Credit Card statement
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Current Account Statement
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Salary slip
Alterations to Service
You can use the following methods to get alterations to your service done
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Visit your nearest SLT Mobitel outlet with a valid identification
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Send a written request via post ( refer contact details below ) , E Mail ( infor@mobitel.lk ), WhatsApp or Viber ( 0711755777 )
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Dial #171# create your Service Alteration PIN and call 1717. For SIM replacement requests log in to https://online.mobitel.lk/ImsiChange
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Use SLT Mobitel Self-Care App/MyAccount
International Services
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Deposit Free Roaming
Roaming facility can also be provided without a deposit. To activate, dial #999# from your SLT Mobitel connection.
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Budget Roaming Facility
Activate budget roaming facility to enjoy lower Roaming call rates with no special codes or dialing methods. This feature should be activated prior to the departure & can be activated by dialing #999# from your SLT Mobitel connection.
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DATA Roaming Plans
These plans offer you to use unlimited data for a standard rate (5US$ per day or 50US$ per 30 days ) To activate dial #999#.
Value Added Services
SLT Mobitel offers you a range of Value Added Services that include mTunes, News Alerts, Religious Thoughts, mInsurance, Astrology Services, Gaming, Fitness Tips, Job Alerts & many more…..
Return Bills of New Subscribers
14.2 Mail
Regarding inquiries or concerns to
Manager
Mobitel Corporate Office - Rotunda Towers
No. 109,
Galle Road,
Colombo 03,
Sri Lanka.