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Welcome Aboard

Welcome to SLT Mobitel!!
 
It is with great pleasure that we welcome you on board the national mobile service network, SLT Mobitel. Our state of the art super 4G LTE network offers you many advanced features such as Quality Voice Services, High Speed Internet, exciting Value Added Features, International Roaming, & IDD etc…
To make your experience with Mobitel a pleasant and a hassle free one, here are some useful information to go through prior to using your new Mobitel connection.
Self-Service methods to obtain information of importance with regard to your SLT Mobitel service number is listed below.
 
 
SLT Mobitel Service Number, Account Number, SIM Number, Name, NIC, Address, Other Active Connections under your NIC
Dial #132# from your SLT Mobitel connection
Billing Date, Payment Due Date, Credit Limit & Available Deposit
Dial #1456# from your SLT Mobitel connection
 
Current Package, Obtain PUK Details, Block Promotional Messages
Dial #888# from your SLT Mobitel connection
 
Activate E-Billing
Dial #9900# from your SLT Mobitel connection
 
Check Account Balance
Dial #1456# or 1456 from your SLT Mobitel connection, give a Missed Call to 070175777, access the Self-Care App or through SLT Mobitel Virtual Assistant on WhatsApp - 0710755777
 
Activate DATA Add-On Plans
Dial #170# from your SLT Mobitel connection or access the Self-Care/Data Mart App
 
View & Redeem Loyalty Points
Dial #071# from your SLT Mobitel connection or access the Self-Care App
 
View & Deactivate Value Added Services
Dial #270# from your SLT Mobitel connection
 

 

Self Care App
 
Download the Mobitel Self- Care App to manage your SLT Mobitel connection with ease. https://www.mobitel.lk/selfcare-app
 
mCash
 
mCash allows you to experience contactless financial transactions from your mobile with ease. mCash enables deposits, withdrawals, fund transfers, and pay for goods and services using LankaQR. It also enables payment of utility bills, Insurance premium, leasing and loan repayments at the comfort of your home directly from your mobile. Enjoy a 10% instant cashback for Postpaid Bill Payments and much more. Dial #111# to activate your mCash Account, free of charge. Download the mCash App to get started. https://www.mobitel.lk/mcash
 
Making Payments
 
SLT Mobitel payments can be easily made online via https://online.mobitel.lk/onlinepay or through the following options/locations.

Your bill payment can be settled at;

  • SLT Mobitel Branches
  • SLT Teleshops & Regional Telecom Offices
  • Singer Mega Outlets
  • Authorized Dealers
  • Keells Super Outlets
  • Laughfs Super Markets
  • Arpico Super Markets
  • Cargills Food City Outlets
  • Post Offices
  • Abans Showrooms
  • Banks (People’s Bank, National Savings Bank, Sampath Bank, Hatton National Bank, Nations Trust Bank, Commercial Bank, Union Bank, PABC Bank, DFCC Bank, Seylan Bank & other)
For location details check: https://www.mobitel.lk/store-find
Other than over the counter payments you can also settle your bill via, Mobitel Self Care App, Mobitel website / MyAccount, Self-service Kiosks located at SLT Mobitel outlets or via mCash service.
 
Your SLT Mobitel SIM
SLT Mobitel offers you one SIM card which contains a standard size SIM card, Micro SIM card & Nano SIM card to suit your handset type.
  • From your current SIM to your new SLT Mobitel SIM:

    Copy the contact list from the current SIM card to the phone memory, then insert your new SLT Mobitel SIM card in the phone and copy the phone memory to your new SIM card.

  • Save from your current SIM card to your new Handset:

    Put your current SIM card into the new phone and copy the contacts from the SIM card memory to the memory of the new handset.

  • From the current Handset to the new SIM card:

    Insert the new SIM card in the current phone and copy the contacts from the phone memory to the new SIM card.

  • From the current Handset to the new Handset:

    Copy the contacts from the current phone memory to the SIM card and then insert the SIM in the new phone and copy the contact list from the SIM card to the new phone.

 
Your First Bill
The subscription fee on your first bill will be charged on a pro rata basis, for the number of days the service has been connected. Similarly, if the package entitles you to a free bundle, this too will be pro-rated according to the number of days the bill is computed for.
Ex: Value 50 connection purchased on the 10th of May. Bill run assigned is 01st of the month.
Applicable subscription fee & free bundles for the first bill are,
Subscription – Rs. 50, Calls - 25 minutes, 40 SMSes & MBs, Number of days for the bill run - 22 days
Subscription - 50 /30 x 22 = Rs. 36.67
Free Bundles – 25/30 x 22 = 18 minutes, 29 SMSes & 29 MBs
Charging of the full subscription will commence from the 2nd bill.
 
Using Mobile Data
Most of the Post Paid voice packages are offered with a free data bundle. The excess data usage will depend on your tariff plan.
You may activate a data add-on plan by dialing #170# or accessing the SLT Mobitel Self Care App or the DATA Mart App/Portal
https://www.mobitel.lk/datamart if your mobile data usage is higher than the offered free data bundle consider upgrading plan.
GPRS General Settings – APN – mobitel
 
Obtaining Billing Information
You can use the following methods to know your usage & account balance information instantly.
  • Access the SLT Mobitel Self Care App
  • Register on the MY ACCOUNT self- care portal on www.mobitel.lk
  • Dial 1456 from your SLT Mobitel phone to listen to your billing details in your preferred language,
  • Dial #1456# from you SLT Mobitel phone to get an instant bill update to your phone,
  • Type ‘YES’ & send to 4545 & register for daily usage alert.
  • Give a Missed Call to 070175777
  • Through SLT Mobitel Virtual Assistant on WhatsApp -0710755777
 
Due Date
 
Due date will fall 14 days after the billing date which is mentioned on your bill.
 
Initial Credit Limit
 
Your credit limit describes the maximum amount that can be reached without interruption to your service. Exceeding this limit will make your line liable for automatic service interruption. We will notify you via SMS when your usage reaches 75% of the assigned credit limit. An interim payment is required upon reaching your credit limit. The total billed amount (as stated in your bill) falls due on or before the payment due date.
 
Enhancing the Credit Limit
Credit Limit can be further enhanced by keeping an additional refundable deposit or by making a special request where the subscriber is required to produce the following documents.
  • Copy of a valid identification (NIC/DL/PPT)
  • Duly filled credit limit enhancement form
  • Documentary proof by way of,
    • Credit Card statement
    • Current Account Statement
    • Salary slip
 
Alterations to Service
You can use the following methods to get alterations to your service done
  • Visit your nearest SLT Mobitel outlet with a valid identification
  • Send a written request via post ( refer contact details below ) , E Mail ( infor@mobitel.lk ), WhatsApp or Viber ( 0711755777 )
  • Dial #171# create your Service Alteration PIN and call 1717. For SIM replacement requests log in to https://online.mobitel.lk/ImsiChange
  • Use SLT Mobitel Self-Care App/MyAccount
 
International Services
  • Deposit Free Roaming

    Roaming facility can also be provided without a deposit. To activate, dial #999# from your SLT Mobitel connection.

  • Budget Roaming Facility

    Activate budget roaming facility to enjoy lower Roaming call rates with no special codes or dialing methods. This feature should be activated prior to the departure & can be activated by dialing #999# from your SLT Mobitel connection.

  • DATA Roaming Plans

    These plans offer you to use unlimited data for a standard rate (5US$ per day or 50US$ per 30 days ) To activate dial #999#.

For more information log on to - http://mobitel.lk/going-abroad
 
Value Added Services
SLT Mobitel offers you a range of Value Added Services that include mTunes, News Alerts, Religious Thoughts, mInsurance, Astrology Services, Gaming, Fitness Tips, Job Alerts & many more…..
For more information log on to - http://www.mobitel.lk/value-added-service
 

Return Bills of New Subscribers

If the 1st bill is returned outgoing facility will be barred and the subscriber will be requested to provide billing proof to restore the services.
 
 
Call Management
  • Call Waiting

    Call Waiting is a feature which is already available on all mobile phones. It allows you to know who’s calling even when you’re on a call.

    This service can be activated/ deactivated by dialing below codes on your mobile phone.
    To Activate --> Dial *43#
    To Deactivate --> Dial #43#
  • Missed Call Alerts (MCA)
    This is a service provided to customers to be alerted via SMS notifications on missed incoming calls indicating who they have received incoming calls at a given time when they were not reachable due to a various number of reasons such as no coverage, battery power out etc which will enable them to return the calls missed.
    This service can be activated and de-activated with the use of below SMS commands.
    To Activate MCA --> SMS MCA to 7676
    To Deactivate MCA --> SMS MCA DCT to 7676
  • Call Block
    You can block up to 30 numbers as unwanted incoming calls.
    To activate Call Block, send a SMS ‘YESCB’ to 2565 or dial #888# from your Mobitel connection to access the Self Care Menu.
 
Contact Us On,
14.1 Email

For Inquiries & Concerns: info@mobitel.lk

14.2 Mail

Regarding inquiries or concerns to

Manager
Mobitel Corporate Office - Rotunda Towers

No. 109,
Galle Road,
Colombo 03,
Sri Lanka.

14.3 Call

24 Hour Customer Service Hotline +94 (0) 712755777 or dial 1717 from any network in Sri Lanka

For Sinhala: Press1

For Sinhala: Press2

For Sinhala: Press3

24 Hour Roaming Service Hotline +94 (0) 714555555

General - Operator assisted Telephone Line +94 (0) 112330550

(9.00 am to 5.00 pm) Weekdays

14.4 Fax

For Customer Inquiries or Concerns - +94 (0)112330396

14.5 Instant Messaging & Social Media
 
 
 
 
 
 
 
Other Useful Short Codes & Numbers
 
  • #888# - Mobitel Self Care Information Portal
  • #071# - Mobitel Rewards
  • #170# - DATA Add-On Activation
  • #270# - VAS View & Deactivation
  • #9900# - E Bill Activation & Management
  • #999# - Mobitel Roaming Self-Service Portal
  • #1456# / 1456 - Mobitel Billing Information Portal/IVR
  • 777 - mTunes
  • 225 – E Channeling
  • 365 - mTicketing
  • 243 – Religious Thought of the Day
  • 247 – Doc Call Service
  • #132# - Short Code to check Re Registration details
 

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