1. What is this promotion about?
This promotion allows Mobitel customers to continue enjoying the full benefits of their preferred package after it has expired between 11th – 17th of April 2025. Even if a customer is unable to top up or renew their package, they can still access the same features and benefits by activating a loan for a limited period. This ensures uninterrupted service, allowing customers to enjoy the benefits of their original package while they recharge or renew their account.
2. What is the promo period?
The promotion runs from 11th April to 17th April 2025 (7 days).
3. What loan packages are available during this promotion and validity periods?
Below are the available high-value loan packages:
Loan Package
Loan Value (Rs.)
Validity Period
Rs. 1298 Max Plus Loan
Rs. 1298
29 Days
Rs. 799 Hello AI Loan
Rs. 799
30 Days
Rs. 699 9 in 1 Plus Loan
Rs. 699
30 Days
Rs. 667 Booster Unlimited Loan
Rs. 667
30 Days
Rs. 333 Combo Loan
Rs. 333
30 Days
4. Who is eligible for the loan packages?
| Loan Package |
Age on Network |
Eligible customer type/loan type |
| Rs. 1298 Max Plus Loan |
6 months and above |
The package that has recently expired between 10th – 16th April 2025 should match the loan package that is going to be activated. This ensures that the customer continues to receive the same benefits and features as they had with their previous package, without any interruptions.
For example, to activate the Rs. 1298 Max Plus Loan, the customer previous package must have been the Rs. 1298 Max Plus Package and has to expired between 10th – 16th of April 2025
|
| Rs. 799 Hello AI Loan |
1 months and above |
| Rs. 699 9 in 1 Plus Loan |
6 months and above |
| Rs. 667 Booster Unlimited loan |
6 months and above |
| Rs. 333 Combo Loan |
6 months and above |
5. How can the customer activate the loan package?
Activation process:
After the customer's package expires, starting the next day until the 17th of April 2025, the customer will be eligible to activate the loan by dialing the following USSD codes:
Loan Package
USSD Activation Code
Rs. 1298 Max Plus Loan
#170#1298#
Rs. 799 Hello AI Loan
#170#799#
Rs. 699 9 in 1 Plus Loan
#170#699#
Rs. 667 Booster Unlimited
#170#667#
Rs. 333 Combo Loan
#170#333#
6. What is the grace period given to the customer to settle the high value loan package?
- Repayment period: The customer has 5 days from the loan activation to fully repay the loan and service charges + taxes.
- • If not settled within 5 days, the customer’s account will be suspended, and they will not be able to use the benefits given on the high value loan package until the loan value and service charges + taxes are fully settled.
7. Loan Settlement Scenarios and Outcomes: What Happens After a Customer Settles Their Loan?
Loan Settlement Scenario
What Happens After Settlement
1. Customer repays the loan within 5 days (within grace period).
- Account remains ACTIVE
- Customer continues enjoying loan benefits
2. Customer fails to repay the loan within 5 days (within grace period) and gets suspended but settles within validity period.
- Account returns to ACTIVE status
- Customer can use remaining loan benefits
3. Customer settles the loan after the validity period has expired.
- Account may return to ACTIVE (based on policy)
- Loan benefits may no longer be available
8. What are the settlement values and service fees + taxes?
Each loan package includes service charges and applicable taxes. For example, the Rs. 1298 Max Plus Loan has a total package recovery cost of Rs. 1,490.36, which includes the service charge and taxes.
Here are the details for each loan:
Loan Package Details
Base pack value
Service charge with taxes
Total settlement/ recovery value
9. What if customers have further questions?
If customers have any other questions or need assistance, they can contact Mobitel customer support via 1717.
