SLT-Mobitel mTunes
What is mTune?
mTune is a service offered by Mobitel that allows you to replace the traditional ringing sound with a song of your choice when someone calls you. Whether you're into the latest hits or nostalgic classics, mTune provides a wide selection of songs across various genres and languages. It's a fun way to personalize your phone’s calling experience and share your favorite music with your callers.
How to Activate the mTune Service
Activating the mTune service is a seamless and user-friendly process. Kindly follow the steps below to begin customizing your caller ringtone experience:
Activation via Mobile Phone
Dial 777 directly from your Mobitel mobile phone to access the mTune service menu.
In addition, you may dial 071 435 8712 to explore selected playlists and trending content, with voice-guided prompts to support easy selection and activation.
The use of both short codes (e.g., 777) and standard long numbers (e.g., 071 435 8712) helps ensure uninterrupted access to the CRBT platform and improves overall service reach. This dual-access approach allows users to engage with the mTune service through the most convenient channel available to them.
Activation via Website
You may also visit the official mTune website to browse the full selection of available songs. Once you have identified your preferred track, simply send the relevant song code via SMS to 777 to complete the activation.
Service charge for mTune service:
The mTune service charge consists of two components:
• Service Charge: A fixed subscription charge for activating and maintaining the service.
• Song Charge: A charge for each song you choose.
Once you have activated the service, you can begin using your favorite songs as your ringtone. Here’s how the charges are structured:
Postpaid Customers: Postpaid customers have only 1 option, which is the monthly auto-renewal package.
• Subscription charge: Rs. 60.00 + taxes/monthly auto renewal
• Song Charge: Rs. 43.20 + tax per song/monthly auto renewal
Prepaid Customers:
Prepaid customers have 2 options, which are the daily auto-renewal package and the monthly auto-renewal package.
Daily Package
• Subscription charge: Rs. 2.50 + taxes/daily auto renewal
• Song Charge: Rs. 4.20 + taxes per song /daily auto renewal
Monthly Package
• Subscription charge: 60.00 + taxes/monthly auto renewal
• Song Charge: Rs. 43.20 + taxes per song /monthly auto renewal
After activating the service, you can select any song from the mTune song library. The selected song will then play for your callers when they try to reach you, creating a personalized calling experience.
If users wish to add more songs, content charges will only apply for the additional songs.
The service will be renewed automatically until the user deactivates it and will be charged upon each renewal.
How to Deactivate mTune:
At any time, you decide you no longer wish to use mTune, deactivation of the service is simple. There are a few ways to deactivate:
• Dial 777 and follow the automated instructions for deactivation.
• Alternatively, you can send an SMS with the word UNSUB to 777 to unsubscribe from the service.
• You can also visit the mTune website and follow the steps for cancellation.
Once deactivated, you will no longer be charged for the service or song usage.
Terms and Conditions:
It’s important to review the terms and conditions before using the service. Below are the key points:
• Charges: All charges for the service, including subscription and song charges, are subject to government taxes and levies, which may vary.
• Recurring Charges: Subscription charges will continue to recur (monthly or daily) until you choose to deactivate the service. Song charges will also be billed based on your selected songs and their validity periods.
• Removing Multiple Content: If you have multiple songs activated, you can remove selected songs by dialing 777, listening to the instructions, and selecting option No. 8.
• The above service is activated using the mobile operator’s activation process. The operator will request confirmation before activating the service.
• The service will be renewed automatically until the user deactivates it and will be charged upon each renewal.
• The user can deactivate the service at any time using the respective deactivation method or by contacting Mobitel customer service via the 1717 hotline.
• Any clarifications, concerns, or refund requests will be handled by Mobitel.
