Smart Home Offer

Submitted by shashanka on Tue, 07/10/2018 - 12:05

What does Smart Home Mean?

"Smart Home" is a residence that has appliances, lighting, heating, air conditioning, TVs, computers, entertainment audio & video systems, security, and camera systems that are capable of communicating with one another and can be controlled remotely by a time schedule, from any room in the home, as well as remotely from any location in the world by phone or internet.

What is the Mobitel offer?

Customers now have the opportunity to purchase set of Smart Home devices from Mobitel at an attractive price. Further customers have chance to get a Free 4G Wi-Fi router with connectivity.

What is the applicable pricing for the solution?

4510055ELOC

RCS2 Smart Home System – Starter KIT

Rs.24,300.00

What are the package includes which customers receive with this offer?

Smart Wireless Switch – 1 Gang
Smart Lamp Holder
Smart Wireless Socket
Smart Gateway

Can customers remotely operate Smart Home devices at any given time?

Yes. Customers need to install Vanhi iOT mobile app on their handsets. App can be downloaded via Android Play Store or Apple App Store. Standard data charges will be applied.

What is the applicable warranty period for the products?

One year from the date of purchase for manufacture defects only.

Can customers pay on installments basis to Smart Home package?

Yes. Commercial bank credit card holders monthly instalment will be Rs.2,025/- for a period of 12 months. Other banks credit card holders need to contact their respective banks if they wish to purchase the package on installment basis. For other banks standard surcharge will be applied and instalment amount, period will be depend the respective bank terms & conditions.

How can customers set up Smart Home devices?

All the Smart Home devices are Plug & Play devices. For any technical support customers may contact 0710 40 1717 and standard call charges will be applied.

What is the applicable connectivity offer?

Huawei B310s 4G LTE Wi-Fi Router

4GRT/4GRHD	Contract Period
Package	12	24	36
475	11,500.00	8,500.00	6,000.00
590	11,000.00	7,500.00	3,500.00
890	9,000.00	3,500.00	2,000.00
990	8,500.00	2,500.00	Free
1290	6,500.00	Free	Free
1790	3,500.00	Free	Free
2490	Free	Free	Free
3490	Free	Free	Free
6490	Free	Free	Free
10990	Free	Free	Free
19990	Free	Free	Free

Do the customers have to keep deposit when obtain the internet package?

Yes. Customers need to keep a refundable deposit based on the selected internet package

What is the model of 4G Wi-Fi router that falls under this offer?

Huawei B310s Wi-Fi router (network locked to Mobitel)

What is the standard selling price of the said Wi-Fi router model?

Huawei B310s Wi-Fi router – Rs. 16,830.00

What are the specifications of the 4G Wi-Fi router?

Huawei B310s Wi-Fi router

Support up to 32 simultaneous users/ devices
Downlink speed up to 150Mbps
Uplink speed up to 50Mbps

What are the data packages customers can select along with the connectivity offer?

Data packages tariff

Monthly Subscription Fee without Tax (Rs.) :		475		590			890	990		1290
Free Bundle (GB) (09:00-00:00) :		2.5		4			7	12.5		25
Free Late night bundle (GB) (00:00-09:00) :		4		5			7	12.5		25
Excess Usage Charge on Data (Rs.) :		20 cents per 1MB		20 cents per 1MB			20 cents per 1MB	20 cents per 1MB		15 cents per 1MB
Refundable deposit (Rs.):		1,000		1,000			1,500	1,500		2,000
Connection Fee (Rs.) :		Free		Free			Free	Free		Free
Sub Lines – FREE		N/A		N/A			N/A	N/A		2
Sub Lines – Paid (Rs.50/- per sub line monthly basis)		3		3			3	3		5

Monthly Rental (Rs.) :	1790		2490		3490	6490			10,990		19,990
Free Bundle (GB) (09:00-00:00) :	30		40		55	95			160		320
Free Late night bundle (GB) (00:00-09:00) :	30		40		55	95			160		320
Excess Data Usage Charges :	15 cents per 1MB		15 cents per 1MB		15 cents per 1MB	15 cents per 1MB			15 cents per 1MB		15 cents per 1MB
Refundable Deposit (Rs.) :	2,500		3,500		4,500	6,500			12,500		21,500
Connection Fee (Rs.) :	Free		Free		Free	Free			Free		Free
Sub Lines – FREE	3		3		4	6			10		20
Sub Lines – Paid (Rs.50/- per sub line monthly basis)	5		5		10	10			10		N/A

What are the required documents which need to be submitted to obtain the connectivity offer?

A copy of customer NIC/Passport or Driving License
Billing Proof – Mandatory water/electricity or SLT – the billing proof should be under the original customer’s name who purchases the connection

Do the customers have to sign an agreement when purchasing the connectivity offer?

Yes. Every customer should sign an agreement valid for a period of 12/24/36 months with Mobitel.

What will happen if any customer disconnects the connection within the contract period?

Customer will get charged a penalty for the remaining months of the contract period.

	12	24	36
475	200.00	250.00	250.00
590	250.00	250.00	300.00
890	400.00	450.00	350.00
990	450.00	500.00	400.00
1290	600.00	600.00	400.00
1790	850.00	600.00	400.00
2490	1200.00	600.00	400.00
3490	1200.00	600.00	400.00
6490	1200.00	600.00	400.00
10990	1200.00	600.00	400.00
19990	1200.00	600.00	400.00

What can the customer do after completing the contract period?

The Customer can either continue with the same package or have the option to change to any postpaid internet package available.

Can package changes be done during the contract period?

Yes. Customers are able to change their packages only to a higher monthly rental package by placing the required deposit. (Package downgrades are not allowed during the contract period)

What is the applicable warranty period for 4G Wi-Fi router?

One year from date of purchase for manufacture defects.

What are the terms & conditions of this offer?

Smart Home Package Offer

Prices are subject to government taxes and levies
Stock availability is based on stock levels at the respective location. Stocks can be transferred to nearest location on customer request
After sales service & warranty will be handled by one of Mobitel reputed supplier
All the products related queries can be solved only via 071 040 1717
Installations need be done by the customer itself and Mobitel will not responsible for any damages or loses which may occur to customer premises
Warranty will be applied to manufacture faults only

Connectivity Offer (4GRT/4GRHD)

Package rental and other usage related charges are subject to Government taxes and levies
Availability is based on stock levels at the respective location. Stocks can be transferred to nearest location on customer request
Customers have to keep a refundable deposit according the package
Every customer should agree to sign a contract for a period of 12/24 or 36 months at the time of purchase
Credit limit will be assigned based on the selected package
Credit limit auto enhancement will be allowed
Package change only allowed for higher packages and deposit will need to be kept accordingly
Ownership transfers not allowed during contract period
Number change of the internet package during contract period is not allowed

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