This service is provided for all postpaid customers where they can request last 6 month summarized PDF bill copy via WhatsApp
This service is available for all postpaid, voice and data customers.
Type the key word “Ask Bill” (No case sensitive) and send a WhatsApp message to 0710755777, then provide the number value based on the required bill copy.
Eg: Ask Bill à 0710755777 (WhatsApp)
Once you receive the PDF bill to your WhatsApp, customer should provide the active NIC number to open the PDF file.
Yes, a single bill copy can be requested via this service maximum 3 times a month.
Step 01 – Type “Ask Bill” and send a WhatsApp message to 0710755777
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Step 02 – Enter your Mobitel Number
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Step 03 – Enter the OTP (Will send to the entered Mobitel Number)
Step 04 – Provide the value of the required bill copy
Step 05 – The PDF bill will be sent to through the WhatsApp services
Step 06 – Open the PDF by providing the active NIC number
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Scenarios |
Message |
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The key word typed incorrectly |
Invalid input, please try again. Type “RESUME” to connect to virtual assistant again. |
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The invalid mobile number provided (Less digits or other network) |
Please Enter a Valid Mobile Number |
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The invalid OTP provided |
OTP Mismatch, please type keyword “ASK Bill” and try again |
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If PDF bill is not updated for the last bill date |
“Dear Valued Customer, PDF bill for the bill period ending Y/M/D is not generated at the moment. Please try again.” |
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If PDF bill is not available for the respective month |
“Dear Valued Customer, Sorry the PDF bill which you have requested is not available for you.” |
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If customer has requesting the last bill copy more than 3 times |
“Dear Valued Customer, you have reached your maximum time of request. Thank You” |