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e-Ticket

 

1. Why am I supposed to provide a valid and accessible email address and mobile number?

By Providing a valid Email Address, you will receive the E-Ticket and other information related to your journey. Additionally, if you wish to receive the reservation details to your Mobile, kindly provide a valid local mobile number.

 

2. How can I get a physical ticket for online reservation?

There is no physical ticket issued by the Station. You can use the E-Ticket received via the given email or you can use home printed ticket for your reservation if it is needful.

 

3. Can I use eTicket instead of physical ticket?

Yes, you can use the E-Ticket and bring the printed or E- version once you visit the station for the journey.

 

4. What happens if a train that I have reserved tickets for gets cancelled?

You will get the refund (excluding service charge) by producing the E-Ticket to a mTicketing service enabled station counter, the ticket needs to be reserved under your NIC/Passport to claim the refund.

 

5. How will I receive a confirmation on my ticket bookings?

Upon successful completion of the reservation, E-Ticket will be emailed to you along with the travel information. Additionally, an SMS will also be sent to your local mobile number.

 

6. What if I have given invalid email address?

Unfortunately, you won’t get the E-Ticket and journey information even though the payment is successful via an email. Therefore, kindly ensure that you provide a valid email ID when reserving tickets online. But if you have given a valid local mobile number, you will receive ticket information via an SMS. (Not the ticket)

 

7.What are the available routes for reservations?

You can make reservations for the following routes,

  • Colombo - Badulla
  • Colombo - Beliatta
  • Colombo - Mahawa
  • Colombo - Kandy
  • Colombo - Trincomalee
  • Colombo - Batticaloa
  • Colombo - Avissawella
  • Anuradhapura - Kankesanthurai