UPAHARA Pensioner Buy Now Pay Later

1. What is the UPAHARA Pensioner Buy Now Pay Later (BNPL) Device Scheme?

The Uphara Device offer is an exclusive offer to State sector pensioners prepared in collaboration between Mobitel and Department of Pensions of Sri Lanka offering them a facility to obtain a smartphone on a 12-month instalment scheme with a special bundled package, which can be paid through their monthly pension.

2. Who is eligible for the Upahara Pensioner BNPL Scheme?

Any state sector Pensioner is eligible for this BNPL Scheme.

3. What are the benefits of the Uphara Pensioner BNPL Scheme?

The key benefits in the scheme are as follows:

1. You can choose your device + package.
2. There are no upfront fees to enter the program.
3. c. You will be paying for the Smart phone device in 12 equal instalments + any billed usage + subscription fee.
4. The Instalments are deducted from your pension.

4. What are the device offers available for the scheme?

You can choose only one of the following devices for a period of 12 months (Refer No:08).

5. I am an existing UPAHARA customer, Am I eligible to this scheme?

Yes, existing UPAHARA pension customers are eligible to obtain this offer by signing the contract. However, all outstanding due bills under your account must be settled to avail of this special device scheme.

6. I am a Mobitel Prepaid user, Can I get this UPAHARA Pensioner BNPL Scheme?

Yes, if you are a state sector pensioner you can convert your existing number to this offer. However, all outstanding due bills under your NIC must be settled to avail this special device scheme.

7. I am an existing Postpaid package holder. Can I get this UPAHARA Pensioner BNPL Scheme?

Yes, if you are a state sector pensioner you can convert your existing number to this offer. However, all outstanding due bills under your account must be settled to avail this special device scheme.

8. What is the Monthly Installment for the Device + package I can obtain?

Monthly Device Installment Scheme for Pensioners

9. Do I have to pay any upfront payment opt into the Uphara Pension BNPL scheme?

No, you do not have to pay any upfront fees. All you need to do is choose your device and sign our 12-month contract form. However, all outstanding due bills under your account must be settled to avail of this special device scheme.

10. How many Devices can a customer obtain under this BNPL scheme?

Only 1 (One) Offer is provided under the program, you cannot take multiple offers within the contract period.

11. What are the documents that are required to obtain Uphara Pension BNPL Scheme?

The documents you will have to bring along with you to obtain this offer is as follows:

1. Pension ID
2. National ID
3. Proof of Billing.
4. If it differs from the address mentioned in the National Identity Card. Following documents received within the last three months will be accepted as Proof of Billing:
   1. Water/ Electricity/ SLT Bills
   2. Bank Statements

   12. I have already purchased a Device under Kalaguna Pensions Scheme, Can I get another Device under this UPAHARA Pensioner BNPL Scheme?

   Yes! You can avail this installment offer if your previous offer agreement period has ended. If you're still within the agreement period, you can settle the early exit fee to become eligible for this offer. Speak to our branch customer service staff or call 1717 they will assist you with the necessary process.

   13. Where can I get the Device +Package under the UPAHARA Pensioner BNPL Scheme?

   This special offer can be obtained through the following locations.

   Type	Mobitel Branch	Address
   Mobitel Main Branches	Mobitel Flagship Store	No. 108, W.A.D. Ramanayake Mw, Colombo 02.
   	Anuradhapura Branch	No.36,Maithreepala Senanayake Mw, Anuradhapura.
   	Jaffna Branch	No. 1,Ruban Complex, Stanly Road, Jaffna.
   	Kandy Flagship Store	Kandy City Centre, No. 5, Dalada Veediya, Kandy.
   	Kurunegala Branch	No. 183C, Colombo Rd, Kurunegala.
   	Matara Branch	Regional Telecom Office, Sri Lanka Telecom, Matara.
   	Ratnapura Branch	No.438, Main Street, Ratnapura.
   	Batticaloa Branch	No.39/4,Central Rd, Batticaloa
   	WTC Branch	Level 3, East Block, World Trade Centre, Echelon Square, Colombo 01.
   Mobitel Mini Branches	Liberty Plaza Branch	1st Floor, Liberty Plaza, Colombo 03
   	M Ticketing Centre - Fort	Sri Lanka Railway Station, Fort
   	M Ticketing Centre - Jaffna	Sri Lanka Railway Station, Jaffna
   	Immigration & Emigration Department	Mobitel Office, "Suhurupaya", Sri Subuthipura Road, Battaramulla.
   	Department of Pension	Maligawatta, Colombo 10
   	One Galle face Branch	One Galle Face Shopping Mall, Level 05, 04th Shop, Colombo 02
   Mobitel Singer Mega Outlets	Singer Mega, Gampaha	103, Colombo Road, Gampaha
   	Singer Mega, Negombo	220/A , Colombo Road, Negombo
   	Singer Mega, Wattala	664, Negombo Road, Mabola, Wattala
   	Singer Mega, Kiribathgoda	93, Kandy Road, Dalugama, Kelaniya
   	Singer Mega, Malabe	16/6A, New Kandy Rd, Thalahena
   	Singer Mega, Kottawa	No.94C,Athurugiriya Rd, Kottawa
   	Singer Mega, Kaduwela	No.90/92,Awissawella Rd, Kaduwela
   	Singer Mega, Peliyagoda	No.156/74,Negambo Road, Paliyagoda.
   Mobitel SLT Outlets	Ambalangoda	Sri Lanka Telecom Teleshop , Galle Road, Ambalangoda.
   	Ampara	Regional Telecom Office, Sri Lanka Telecom, Ampara.
   	Badulla	Regional Telecom Office, Sri Lanka Telecom, King's Street, Badulla.
   	Beruwala	Sri Lanka Telecom Teleshop , Mangala Rd, Beruwala.
   	Bandarawela	Regional Telecom Office, Sri Lanka Telecom, Bandarawela.
   	Chilaw	Regional Telecom Office, Puttlam Rd, Chilaw.
   	Fort	Sri Lanka Telecom, Lower Chatham Street, Colombo 01.
   	Galle	Regional Telecom Office, Sri Lanka Telecom, Wakwella Rd, Galle.
   	Gampola	Sri Lanka Telecom Teleshop , No.1, Nawalapitiya Road, Gampola.
   	Hambantota	Regional Telecom Office, Sri Lanka Telecom, Beach Road, Hambantota.
   	Hatton	Sri Lanka Telecom Teleshop , Hatton.
   	Havelock	Regional Telecom Office, Sri Lanka Telecom, Havelock Town, Colombo 05.
   	Kalutara	Regional Telecom Office, Sri Lanka Telecom, Kalutara.
   	Kegalle	Regional Telecom Office, Main Street, Kegalle.
   	Kilinochchi	Regional Telecom Office, 155th Mile Post, A9 Road, Kilinochchi.
   	Kotte	Regional Telecom Office, Sri Lanka Telecom, Kotte.
   	Kuliyapitiya	Sri Lanka Telecom Teleshop, Madampe Rd, Kuliyapitiya.
   	Mannar	Regional Telecom Office, Sri Lanka Telecom, Beach Road, Mannar.
   	Matale	Regional Telecom Office, Sri Lanka Telecom, Matale.
   	Mullaithivu	Sri Lanka Telecom Teleshop, P.W.D Road, Mullaithivu Town, Mullaithivu.
   	Negombo	Regional Telecom Office, Sri Lanka Telecom, St. Joseph's Street, Negombo.
   	Nittambuwa	Sri Lanka Telecom Teleshop ,No 01 B, Kandy Rd, Nittambuwa.
   	Nugegoda	Regional Telecom Office, Sri Lanka Telecom, High-level Rd, Nugegoda.
   	Nuwara Eliya	Regional Telecom Office, Sri Lanka Telecom, Nuwara Eliya.
   	Panadura	Regional Telecom Office, Sri Lanka Telecom, Galle Road, Panadura.
   	Peradeniya	Sri Lanka Telecom Office ,Galaha Rd, Peradeniya
   	Piliyandala	No.60,Wevakumbura Road, Saranapala Mw, Piliyandala.
   	Polonnaruwa	Regional Telecom Office, Sri Lanka Telecom, Batticaloa Rd, Polonnaruwa.
   	Punchiborella	Sri Lanka Telecom RTO ,No 800, Maradana Rd, Colombo 08.
   	Puttalam	Sri Lanka Telecom Office, Kurunegala Rd, Puttalam
   	Ratmalana	Regional Telecom Office, Sri Lanka Telecom, Galle Road, Ratmalana.
   	Trincomalee	Regional Telecom Office, Sri Lanka Telecom, Inharbour Road, Trincomalee.
   	Vavuniya	Regional Telecom Office, Sri Lanka Telecom, Sivapiragasa School Rd, Vavuniya.
   	Wennappuwa	Sri Lanka Telecom Teleshop ,No 273, Colombo Rd, Wennappuwa.
   	Mawanella	SLT Teleshop, No 63 1/4  & 63  1/5, Rambukkana Rd, Mawanella
   	Horana	Regional Telecom Office, Sri Lanka Telecom, Aguruwathota Rd, Horana
   	Dambulla	Sri Lanka Telecom Teleshop , Dambulla
   	Homagama	Sri Lanka Telecom Teleshop ,Homagama
   	Kolonnawa	Regional Telecom Office, Sri Lanka Telecom, No:39,Kolonnawa Rd, Gothatuwa New Town
   	Kalmunai	SLT Teleshop, Main Street, Kalmunai
   	Monaragala	Regional Telecom Office, SLT Teleshop, Monaragala.
   	Kandy	Sri Lanka Telecom Teleshop , No: 63, Kings Street  ,Kandy
   	Avissawella	Sri Lanka Telecom Teleshop , Avissawella
   	Kaburupitiya	Sri Lanka Telecom Teleshop , Kaburupitiya
   	Kirindiwela	Sri Lanka Telecom, Teleshop, Kiridiwela
   	Bandaragama	Sri Lanka Telecom, Teleshop, Bandaragama
   	Maharagama	Sri Lanka Telecom, Teleshop, Maharagama
   	Boralesgamuwa	Sri Lanka Telecom, Teleshop, Boralesgamuwa
   	Mattakkuliya	Sri Lanka Telecom Teleshop, No: 419, Aluth Mawatha Rd, Colombo -15
   	Baddegama	Sri Lanka Telecom Teleshop, Galle Road, Baddegama.
   	Balangoda	Sri Lanka Telecom Teleshop, Kalthota Road, Balagahamulla, Balangoda
   	Battaramulla	Sri Lanka Telecom, SLT  Teleshop ,Battaramulla
   	Embilipitiya	Sri Lanka Telecom, SLT Teleshop, New Town, Embilipitiya
   	Jaffna	Regional Telecom Office, SLT Teleshop, Pannai Road, Jaffna
   	Mt.Lavinia	Sri Lanka Telecom,  No. 06, Hotel Road, Mount Lavinia

   14. How do I pay the Monthly Instalment and Bills for the package?

   Paying the monthly instalment + Bills for the package is easy. The monthly installment will be deducted from your monthly pension, once you opt into the scheme by signing the contract with Mobitel.

   15. Can I leave the scheme and stop paying the monthly payments and bills if I want to?

   Yes, you can do that, all you need to do is visit the nearest Mobitel branch / Mini branch and pay the Early Exit Fees

   The Early Exit fee will be as follows:

   Early Exit Fee

   (Device Instalment Value X remaining months of Agreement) + Applicable Taxes Levis