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PREPAID USD 1 ROAMINGCOMBO PACK

PREPAID USD 1 ROAMINGCOMBO PACK - FAQ

1. What is prepaid USD1Combo pack?

This package will provide Mobitel Prepaid customersto opt in for a bundle package and use voice and SMS service while they are roaming.

Package details:

Package Rental

Bundle

Minutes(direct)Incoming/Outgoing

SMS

Validity period

USD1+ Tax

10

10

24 Hours
2. Who can activate this package?

Allprepaid customers are eligible to activate this package

3. Where can I activate this package?

    This packagecan be activated while in Sri Lanka orwhile roamingby dialing #999#

4. How to activate/deactivatethispackage?

How to Activatevia #999#

  • Dial #999#
  • Select option 5. USD1 Combo pack
  • Select option 1. Activation

Other activation Options

  • Dial #999*02#
  • Use Mobitel Self-care App

How to deactivate

    How to deactivate

  • Dial #999#
  • Select option 5. USD1 Combo pack
  • Select option 2. Deactivation
5. Do I need to activate this package again & again?

No. Once the package is activated, it will be automatically renewedafter the validity period.

6. Can I activate multiple bundle packages at the same time?

Yes. Bundle gets accumulated when multiple activations are done

7. How do I get charged after I complete using the bundle?

  • You will be charged for standard roaming rates after full utilization of the bundle.

    • E.g. How does the customer get charged if he has used10 minutes with05SMSs left without using-Customer will get charged for standard roaming rates for voice minutes& SMS will be utilized from the bundles.
8. Do I receive any notification message when I activate this package?

Yes.

ActivationSMS:

Dear customer, USD1 roaming combopack has been activated. Pkg bundles will be received upon sufficient balance. Pkgwill be auto re-subscribed after the expiry of the bundle. If you do not wish to automatically re-subscribe to another bundle dial #999# to deactivate the plan. T&C apply.

9. Do I receive any notification message when I de-activate this package?

Yes.

De-activationSMS

USD1roamingcombopack has been successfully de-activated. Kindly note you will be charged for standard roaming rates.

10. What countries are prepaidbundle plan available?

Country list is dynamic & hence please use below options for details:

  • Use Mobitel website or Self-care App
  • Call Mobitel roaming hotline 0714555555

  • Write to us: Click here