1. What is the 247 Helpline?
The 247 Helpline is a free medical advisory service available to all SLT-Mobitel, Dialog, and Hutch customers. By dialing 247, you are connected to qualified medical professionals who provide guidance on general health concerns at any time—24 hours a day.
The service offers timely advice on a wide range of common and urgent health issues, including injuries, fever and flu-like symptoms, breathing difficulties, waterborne illnesses, minor infections, and other related health concerns. This support helps you understand whether the situation requires home care, medication, or immediate medical attention.
2. How to use this service?
SLT-Mobitel mobile, Dialog, and Hutch users can simply dial 247 to access the service. SLT-Mobitel fixed-line customers may dial 1247. After selecting their preferred language, they will be connected to a medical professional who will provide the necessary assistance.
3. Is there a charge for using the 247 Helpline?
No. The service is completely free of charge for all SLT-Mobitel, Dialog, and Hutch customers
4. Does this service have 24/7 Availability?
Yes, the service is available 24/7
5. 247 Helpline Disclaimer
- By accessing or using the 247 Helpline Service, users acknowledge and agree that MOBITEL’s role is strictly limited to operating the technical platform that facilitates connections between callers and medical professionals introduced through the University of Colombo. The service is intended solely to raise awareness and to offer preliminary medical guidance related to the current situation.
- All medical advice, information, and recommendations are provided exclusively by the participating medical professionals. MOBITEL does not review, verify, validate, or endorse any advice or content shared through the service and makes no representations or warranties regarding its accuracy, completeness, or suitability. Users understand that any reliance on such advice is undertaken at their own judgment and risk.
- MOBITEL shall not be liable for any loss, damage, injury, or consequences arising from the use of the service or any decisions made based on the guidance received. Users agree to indemnify and hold harmless MOBITEL from all claims, demands, damages, or liabilities resulting from their use of the helpline.
- In the case of a medical emergency or any situation requiring immediate attention, users must contact local emergency services or visit the nearest healthcare facility without delay.
