MAIN MENU

Careers

JOIN THE TRADITION OF EXCELLENCE

In taking on the challenge to transform the local telecommunication sector to be on par with the global standards, Sri Lanka Telecom Mobitel is currently in the process of diversifying into new avenues of growth. As we continue to offer innovative communication solutions to our customers, we seek proactive team players to join and add value to our service.
 
 
Executive – Credit Care
  
JOB ROLE:
 
  • Secure payment arrangements by negotiating options for settlement.
  • Handle inbound calls, by attending to credit related issues and provide solutions within the set guidelines to ensure a desired level of service is provided.
  • Monitor high usage customers with appropriate credit actions in order to minimize the risk of bad debts.
  • Manage timely service barring as per the company guidelines.
  • Handle customer complaints and resolution within the given timelines.
  • Ensure churn is minimized by providing a superior level of service to both voice and data customers.
 
QUALIFICATIONS & EXPERIENCE:
 
  • Passed G.C.E (A/L) examination with Credit passes for English and Mathematics at G.C.E (O/L) examination.
  • Should hold a Degree/ Diploma related to Credit Management.
  • Minimum of 2 years’ experience in the field of Credit Control and Debt Recovery.
  • Should be highly organized and result-oriented individual with a positive attitude.
  • Experience in working with targets and strict deadlines.
  • Working knowledge of MS Office.
  • Should be customer focused and committed.
  • Excellent communication skills in English & Sinhala (Tamil would be an added advantage).
  • Should possess excellent analytical, negotiation and problem solving skills.
  • Flexible with working extended hours including weekends/ holidays, if required.
  • Excellent time management skills and ability to priorities a demanding workload.
 
If interested, e-mail your resume to career@mobitel.lk on or before 09.06.2021
 
 

Senior Specialist – Customer Experience Management
  
JOB ROLE:
 
  • Ensure customer satisfaction through creation of ultimate customer experience across all customer touch points and through enrichment of employee experience.
  • Identify opportunities for enhanced service delivery through digitalization of ‘Customer Care’ & enhancement of online and digital experience.
  • Regularly revisit defined policies, procedures and systems to support optimization in order to ensure efficient customer service delivery operations.
  • Enhance customer experience upon evaluation of best practices and identifying emerging trends in Customer Care and Support.
  • Collaborate with cross-functional stakeholders to drive process improvement initiatives and overcome customer experience pain points.
  • Drive improvements to the customer experience across all aspects of the Customer Care journey, while leveraging feedback from a variety of customer inputs, root cause analysis, operational data.
 
QUALIFICATIONS & EXPERIENCE:
 
  • Candidate should be a Graduate or holder of a Postgraduate Diploma / Diploma in Business Management from a recognized University/ Institute.
  • Minimum of 5 years’ working experience in Customer Care or Hospitality Industry.
  • Possess excellent verbal and written communication skills in English and Sinhala or Tamil.
  • Highly organized and ability to balance multiple tasks simultaneously while managing the time effectively.
  • Should be proactive, and energetic with a positive attitude.
  • Ability to manage multiple projects in a fast-paced environment.
  • Ability to work with and influence multiple business units/groups within the company.
 
If interested, e-mail your resume to career@mobitel.lk on or before 27.05.2021
 
 

Executive – Web & Digital Media
  
JOB ROLE:
 
  • Plan, monitor and manage the company website by ensuring the company requirements are met.
  • Develop and manage content for company web presence.
  • Conduct content audits to eliminate redundant and/or duplicate information.
  • Ensure web-based information is archived effectively for future references.
  • Monitor online customer feedback and manage all internal website queries.
  • Ensure website security by implementing the appropriate security measures.
  • Maintain website quality and efficiency by conducting regular test plans.
  • Manage content distribution to online channels and social media platforms to increase web traffic.
  • Content optimization using SEO and other optimization techniques.
  • Ability to identify different user segments to develop content to redirect traffic to website.
  • Coordinate and execute digital campaigns.
  • Eager to learn about the emerging web technologies through relevant blogs and events.
  • Assist in managing, implementing and monitoring SEO strategy and all cross functional customer support platforms.
 
QUALIFICATIONS & EXPERIENCE:
 
  • Candidate should preferably hold a degree or diploma in marketing or an equivalent qualification.
  • Preferably 1-2 years’ experience in a similar capacity.
  • Ability to handle multiple projects and meet given timelines.
  • Strong analytical and proofreading skills with the knowledge of google tools.
  • Sound knowledge in Adobe suite, Content Management Systems, and W3C Web standards.
  • Proficient in HTML, XHTML, CSS design, cross-browser and cross-platform compatibility.
  • Understanding of Search Engine Optimization (SEO) and Paid Per Click (PPC).
  • Excellent content creation and writing skills.
  • Must be well versed in English and Sinhala in both written and verbal communication, knowledge of Tamil would be an added advantage.
  • Should be a dynamic self-starter with the ability and willingness to work in a team as well as individually.
 
If interested, e-mail your resume to career@mobitel.lk on or before 24.05.2021
 
 

Product Executive – Mobile Financial Services
  
JOB ROLE:
 
  • Driving merchant acquisition programs and usage of mCash.
  • Design, implement and manage merchant onboarding and promotions.
  • Manage product development, business plan and product offers.
  • Develop decisive strategies that deliver tangible business results and create drive Go-To-Market strategies for new products or enhancements.
  • Acquire new partner businesses and enhance the revenue and transaction volume of Mobile Money products (mCash & Mobile Financial Services).
  • Preparation of reports, analysis, monitoring & conduct presentations for respective stakeholders.
  • Competitor screenings; identify competitor solutions to drive new business opportunities and create disruptive experiences.
  • Assist the supervisors and the Management in Business Growth Activities.
 
QUALIFICATIONS & EXPERIENCE:
 
  • Candidate should possess a bachelors’ Degree in Marketing or Management from a recognized university or institute.
  • Full or part qualification in professional body such as CIM, SLIM or similar.
  • Minimum 3 years of relevant experience in a reputed organization.
  • Proficiency with MS Office specially with Excel and Power Point.
  • Familiarity with internet and Web Based applications.
  • Perfect mastering of English as a work language including excellent written and verbal communication skills is mandatory.
  • Written and oral presentation skills, excellent at presenting.
  • Should possess strong analytical skills, creative and be detail oriented
  • Willing to work extended hours if required and good attitude towards work.
 
If interested, e-mail your resume to career@mobitel.lk on or before 24.05.2021
 
 

Senior Executive – Digital Media
  
JOB ROLE:
 
  • Plan and manage budgets, online advertising, content strategy, keyword research, setting up audiences and optimizing for conversions and KPIs.
  • Measure and report performance of all digital marketing campaigns and assess against set goals (ROI and KPIs).
  • Keeping up-to-date of new social media trends, emerging web & social sites, web technologies, mobile applications, digital marketing dynamics and suggest innovative ways to implement digital campaigns and initiatives.
  • Facilitate live coverage and extend customer support through social media platforms
  • Creatively and pro-actively develop concepts for social media contents.
  • Facilitate to develop website content strategy in line with short and long-term marketing targets.
  • Manage content distribution to online channels and social media platforms to increase web traffic.
  • Optimize content according to SEO and other optimization techniques.
  • Manage website CMS by working with developers and brand team to ensure organizational requirements are met.
 
QUALIFICATIONS & EXPERIENCE:
 
  • Candidate should hold a bachelor’s Degree in Marketing / Business Management / Management Information Systems or similar from a recognized university.
  • Minimum 2 years of experience in a similar position in a reputed agency organization.
  • Qualification in CIM UK would be an added advantage.
  • Sound knowledge in Adobe Creative suite design applications including Photoshop and Illustrator.Knowledge in basic HTML/CSS, Web publishing and in digital advertising platforms and SEO.
  • Knowledge in basic HTML/CSS, Web publishing and in digital advertising platforms and SEO.
  • Thorough understanding of Web/Digital projects such as websites/app development, experience in functionality to perform UAT.
  • Must be well versed in English and Sinhala in both written and verbal communication.
  • A Good Team player and be able to interact with cross functional staff at all levels to get the work done.
 
If interested, e-mail your resume to career@mobitel.lk on or before 24.05.2021
 
 

Senior Product Executive – International Roaming
  
JOB ROLE:
 
  • Manage business correspondences with International operators and negotiate roaming partnerships by building a good international partner network.
  • Achieve the set revenue targets whilst identifying new business opportunities /channels and entrance to new business segments.
  • Develop and design annual product road map of the Business Unit whilst establishing marketing strategies to meet organizational objectives.
  • Conduct periodic process improvements, analysis and management reporting in line with company objectives.
 
QUALIFICATIONS & EXPERIENCE:
 
  • Candidate should hold a bachelor’s degree in Marketing / Business Management.
  • Minimum 02 years’ work experience in same or Executive capacity in similar fields.
  • Possess excellent interpersonal, analytical and negotiation skills.
  • Be a committed individual with the ability to work independently.
  • Should possess a sound knowledge about the industry.
  • Be organized, proactive and energetic with positive attitude.
  • Well versed in English and Sinhala both in written and verbal communication.
  • Proficiency in Microsoft Office Packages.
 
If interested, e-mail your resume to career@mobitel.lk on or before 24.05.2021
 
 

District Manager – (Jaffna)
  
JOB ROLE:
 
  • Develop strategic operational plan for overall business in order to increase sales, subscriber revenue & market share in the district.
  • Overall responsibility to ensure customer life cycle management, loyalty, retention and operational excellence in the district.
  • Drive operational focus on sales, service delivery, quality and ensure brand presence and awareness in the assigned market.
  • Organize promotional activities and drive sales by adhering to overall internal business processes.
  • Provide strategic business road map by analyzing the market trends, pricing and industrial changes to implement strong sales framework in order to reach competitive position in the market.
  • Be able to train staff to achieve the assigned KPIs according to the business plan.
 
QUALIFICATIONS & EXPERIENCE:
 
  • Candidate should possess a bachelor’s Degree in Business Management or Marketing.
  • Minimum 05 years’ of work experience in Sales & Marketing in the fields of FMCG or Channel Management preferably in the telecom industry.
  • Candidate should possess relevant skills in Sales, Retention, Key Account management, Retail sales and Channel Management.
  • Sound knowledge in consumer behaviors and brand stickiness.
  • Experience of delivering transformation/changing programmes with in the telecommunication industry.
  • Be able to adapt to future product and service trends in Retail/Enterprise/SME/SOHO business.
  • Excellent communication skills in Sinhala/ English and Tamil being a mandatory requirement.
  • Candidate should possess leadership and team building skills with the ability of delivering high performance culture.
 
If interested e-mail your resume to career@mobitel.lk on or before 20/05/2021
 
 

District Manager – (Monaragala)
  
JOB ROLE:
 
  • Develop strategic operational plan for overall business in order to increase sales, subscriber revenue & market share in the district.
  • Overall responsibility to ensure customer life cycle management, loyalty, retention and operational excellence in the district.
  • Drive operational focus on sales, service delivery, quality and ensure brand presence and awareness in the assigned market.
  • Organize promotional activities and drive sales by adhering to overall internal business processes.
  • Provide strategic business road map by analyzing the market trends, pricing and industrial changes to implement strong sales framework in order to reach competitive position in the market.
  • Be able to train staff to achieve the assigned KPIs according to the business plan.
 
QUALIFICATIONS & EXPERIENCE:
 
  • Candidate should possess a bachelor’s Degree in Business Management or Marketing.
  • Minimum 05 years’ of work experience in Sales & Marketing in the fields of FMCG or Channel Management preferably in the telecom industry.
  • Candidate should possess relevant skills in Sales, Retention, Key Account management, Retail sales and Channel Management.
  • Sound knowledge in consumer behaviors and brand stickiness.
  • Experience of delivering transformation/changing programmes with in the telecommunication industry.
  • Be able to adapt to future product and service trends in Retail/Enterprise/SME/SOHO business.
  • Excellent communication skills in Sinhala/ English and Tamil being an added advantage.
  • Candidate should possess leadership and team building skills with the ability of delivering high performance culture.
 
If interested e-mail your resume to career@mobitel.lk on or before 20/05/2021
 
 

Junior Executive—Customer Experience (Thissamaharamaya)
  
JOB ROLE:
 
  • Maintain and deliver high standard of service levels in customer engagement.
  • Focus on customer retention, develop customer potential and loyalty to increase cross selling and upselling through products and services.
  • Understand the customer requirements and serve their needs promptly to build customer loyalty.
  • Handle customer service center operations including inventory, bill collections, promotions, customer engagement & achieving set standards on process audits.
  • Assist Mobitel authorized dealers, alternative partners and other stakeholder’s in business activities.
 
QUALIFICATIONS & EXPERIENCE:
 
  • Passed the G.C.E. O/L and A/L examinations.
  • Customer Care in a Telecom/ Banking industry is preferable.
  • Excellent communication skills in English, Sinhala and Tamil, being an added advantage.
  • Must be competent in Microsoft Office Packages.
  • Be able to work in a team environment as well as with all levels of staff in the organization.
  • Excellent presentation and negotiation skills.
  • Sound technical knowledge in handling mobile phones and data devices.
  • Ability to solve problems, as well as to listen, understand the needs/ concern of customers
 
If interested, e-mail your resume to career@mobitel.lk on or before 20/05/2021
 
 

Territory Development Executive (Colombo)
  
JOB ROLE:
 
  • Increase revenue & product penetrations through retail channels by executing effective sales campaigns to achieve sales & revenue targets set by the Management.
  • Improve retail brand visibility by using updated marketing materials to create awareness and brand availability in customer & retailer mind.
  • Monitor and manage partners, sub dealers, distributors and channel partners effectively to maintain 100% availability of products and services.
  • Perform regular route visits, promotions, market audits and understanding market behaviors to develop and increase relationships in assigned territory.
  • Assist and develop the staff at touch points, alternative partners & dealers through conducting training and development programs.
 
QUALIFICATIONS & EXPERIENCE:
 
  • Passed the G.C.E. O/L and A/L examinations.
  • Preference is given to the candidates with Diploma in General Management / Marketing.
  • Minimum 2 years’ experience in Retail / FMCG in similar capacity.
  • Excellent communication Skills in English/ Sinhala and Tamil being an added advantage.
  • Be able to work in a team environment as well as with all levels of staff in the organization.
  • Excellent customer engagement, negotiation and communication skills.
  • Ability to solve problems, understand the needs/concerns of customers.
 
If interested, e-mail your resume to career@mobitel.lk on or before 20.05.2021
 
 

 
How to apply for career at Mobitel