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Customer Service Week 2021

Customer Service Week 2021 – Offers

The first week of October is dedicated to celebrate & appreciate our most valuable customers as well as all those who contribute towards customer service. During the International Customer Service Week 2021 SLT-Mobitel will be offering an array of attractive offers to our customers.

When is the Customer Service Week 2021?

From 04th October 2021 - 08th October 2021

What are the special offers for customers during the week?

Postpaid Offers

  • SLT Land Line Offer

    A FREE Postpaid connection is offered to SLT land line customers. You can match the last 4 digits of your SLT land line number.

  • E-bill activations

    Stand a chance to win a 4G Dongle by activating E-billing & participating in the digital campaign on our fan page during the week. Eligible customers are entered to a raffle draw from which 5 winners will be selected.

      + How can I activate e-billing facility?
    • Dial #9900#
    • Via My Account
    • Via Mobitel Self-Care App
    • By Dialing 1717
  • Online payments

    Stand a chance to win a 4G pocket router by making a payment above of Rs.1000/- & participating in the digital campaign on our fan page during the week. Eligible customers entered to a raffle draw from which 5 winners will be selected.

      + Online payment methods?
    • Via www.mobitel.lk
    • Via My Account
    • Via Mobitel Self-Care App
  • *All postpaid accounts (excluding corporate accounts) are eligible for this offer.

Prepaid Offers

  • Prepaid Bonus Offer

    A bonus talk time of Rs.100 or 1GB DATA for reloads of Rs.200/- or above. REPLY to the SMS received from 7172 to select the preferred option (DATA/talk time)

    * Please note that this offer is valid for reloads only, recharge card top-ups are not valid for this offer

    * Top-ups via Self-Care & Web are eligible for this offer.

    * Each number can avail this offer only once during the week.

  • MAX Offer

    First month rental of Rs.240/- + tax will be waived off for new ‘MAX’ package activations.

      + MAX package details
    • M2M 1000 minutes free
    • M2M 1000 SMSs free
    • DATA 1000 MBs Free (500MB Anytime / 500MB Nighttime)
    • Free bundle valid for 30 days (Auto renewal)
    • SIM card will be issued free
    • Offer can be availed from Mobitel outlets. (Main Branches, SLT Teleshops & Singer Mega Outlets)

Broadband Offer

  • Unlimited DATA & Add-on plans

    Stand a chance to win a Samsung Galaxy A01 Smartphone by activating a 30-day Unlimited DATA plan or any DATA add on plan above Rs.1000/- via Mobitel Self-Care App or #170#

Self-Help PIN Registration Giveaway

  • Self-Help PIN

    Stand a chance to win a Samsung Galaxy M02s 4+64GB smartphone by registering for Self-Help PIN by dialing #171# & enter the draw to win a Samsung M02s 4+64GB smartphone.

VAS Offers

  • mTunes

    First month subscription & content charges waived off for first time activations.

    *Applicable for postpaid & prepaid daily billing customers

  • News Alerts

    First month subscription waived off for first time activations of selected news alert services.

    • Ada Derana
    • Ada Derana Singlish
    • Asian Mirror
    • DGI News
    • Gold News
    • Hiru News
    • ITN English
    • ITN Sinhala
    • Lankapuwath (Sinhala)
    • Lankapuwath (English)
    • Live @ 8
    • Neth Puwath
    • News First (English)
    • News First (Sinhala)
    • News First (Tamil)
    • Rhythm News
    • Soorian News
    • TNL News

IDD Offer

  • IDD Rates

    Special rates for selected countries during the week for both Premier & Buddy dialing methods.

    This offer is valid for all customers.

    Country

    Fixed (Buddy) LKR

    Mobile (Buddy) LKR

    Premier LKR

    Australia

    3

    9

    15

    Japan

    4

    8

    15

    Kuwait

    10

    10

    20

    Malaysia

    5

    5

    8

    Singapore

    4

    4

    5

    South Korea

    3.5

    5

    10

    * All charges are subjected to government tax & levies

    * IDD cards are not eligible for this offer

Roaming Offer

  • Roaming Plans

    10% off during the week on daily Roaming Plans stated below

    • USD1 Combo Pack (Prepaid)
    • USD1 Data Pack (Prepaid)
    • USD3 Combo Pack (Prepaid)
    • USD5 Unlimited Data Plan (Prepaid & Post-paid)

mCash Offer

  • mCash
  • Receive a 10% cash back when purchasing Samsung Galaxy M02 3+32GB by paying through your mCash wallet.

*Terms & Conditions Apply