MAIN MENU

Loyalty Postpaid

 
 
  • The enrolment for the program will be based on the total spend for 1 year / tenure on the network and timely settlement of bills. 
  • The qualifiers (members) will receive an “EXCLUSIVE” Membership card along with a Club Magnate Membership Pack which details the benefits and rewards. 
  • Details with regards to the membership and offers can be accessed via USSD code #557#.
  • Club Magnate points are non-transferable and cannot be converted to a monetary value or redeemed.
  • The program is subjected to terms and conditions.  
 
Who is it for?
The program is designed for both Post Paid (Voice/Data) and Pre Paid subscribers.
How do I register?
All Mobitel subscribers can automatically enroll the program provided they meet the eligibility criteria.
How do I earn points to qualify for the program?
Points are awarded based on,
  • The total spend on all your billing accounts for a period of 12 months (Excluding taxes and E service charges). Every Rs. 1 spent = 1 Point
  • Tenure - 2000 points (For each year in the network)
  • Timely settlement of bills
What is the minimum points required for each membership category?
Membership Category Minimum points required
Platinum 100,000
Gold 60,000
Silver 40,000
Bronze 30,000
How do I know, if I qualify for the program?
The qualifiers (members) will receive a letter along with a membership card (Club Magnate “EXCLUSIVE” membership card)
How can I use my Club Magnate Points?
The points you accrue determine your membership tier in the Club Magnate program. The points cannot be redeemed, converted to a monetary value or transferred.
What benefits do I get being a Club Magnate member?
  • Priority Services
  • Connectivity rewards
  • Life Style privileges

For more information on Club Magnate offers and benefits log in to My Account

How long is a Club Magnate membership valid?
The membership is valid for a period of one year.
How do I renew my membership at the end of the membership period?
The membership will be automatically renewed, provided you meet the required criteria.

The membership tier at the point of renewal will be dependent on the number of points a member has accrued for a period of 12 months.
What will happen to my Club Magnate membership, if I do not requalify for the program?
A notification will be sent via a text message or a pre-recorded voice message.

However you will still stand a chance to re-qualify for the program in the coming months, provided you meet the required program criteria.
Can a third party (user of the mobile number) request for a Club Magnate card?
No, the membership card will be offered only to the registered owner.
Can non-qualifiers purchase a Club Magnate membership card?
No. Alternatively, they can purchase a Member card for Rs.300 to enjoy partner merchant offers. However they will not enjoy other program benefits (i.e. Priority /connectivity and other life style benefits).
How do I get a new Club Magnate card, if my card is lost or damaged?
You can request a replacement card by calling 1717 or sending an E mail to clubmagnate@mobitel.lk
How much does it cost me to get a replacement card?
Rs.300 /- . The charges will be deducted as a one-time fee from your monthly Mobitel bill.
What are the instances where a customer can lose his /her Club Magnate membership?
  • Disconnection on request
  • Ownership Transfer
  • Migrations from Pre to Post or vice versa
  • Termination of service by Mobitel as per directions from TRCSL or any other legal authority
What are Partner offers?
As a value addition to the loyalty program, Mobitel have tied up with merchant partners to provide benefits to Club Magnate members in terms of discounts, vouchers, special offers etc. Customer should produce his /her membership card or flash his/her membership ID by dialing USSD code #557# to avail these offers.
How do I know about partner offers?
The offers will be communicated periodically via SMS and E mail. You can also access USSD code #557# to check ongoing offers.
How can I share my feedback / suggestions/concerns about the program?
By calling the Customer Care Hotline 1717 or by sending an email to clubmagnate@mobitel.lk .
 

my account