MAIN MENU

New Upahara

Where I can obtain Upahara Connection from?
  • Mobitel Main /Mini Branches
  • SLT Teleshops - Where Mobitel or SLT agents are available.
  • Singer Mega outlets – Where Mobitel agents are available.
  • Island wide authorized SLT-Mobitel dealers & channel partners.
 

 

1. Who is eligible for the Upahara package

This special package is eligible for the following:

  1. Government sector employees (Including Tri Forces, Police & Civil Defense Forces),
  2. Clergy (All religions),
  3. Pensioners of Government service.

 

2. What documents are required to obtain the Upahara package?
  1. National Identity Card or Valid Driving License or Valid Passport And,
  2. Document as proof of the billing address, if it differs from the address mentioned in the National Identity Card. Acceptable documents, in either hard copy or, electronic format, must not exceed 3 months from the current date,
    1. Electricity Bill or,
    2. Water Bill or,
    3. Bank Statement with Address And,
  3. Document to prove your eligibility to enroll for the connection
    1. If you are a Government Sector Employee

To prove active government service, please provide one of the following documents as proof

  1. Service Identity Card or,
  2. Appointment Letter or,
  3. Service letter or,
  4. Salary Slip Issued in a Recent Month Certified by the Head of the Department/Government Institute or,
  5. A Letter from the Head of the Department/Government Institute with the Names and National Identity Card Numbers of Employees who are eligible to get the connection
  6. If you are a member of a Clergy (Any religion)

A document or identity card serving as proof of eligibility as a member of clergy.

  1. If you are a Pensioner of Government Service
    1. Pensions Identity Card or,
    2. A Pension Payment Slip Issued in a Recent Month or,
    3. Letter Received from the Pensions Department to prove eligibility

 

3. How many connections am I allowed to obtain with the Upahara package?

You can have 2 connections from the Upahara 499 option and 2 connections from the Upahara 727 option under your NIC. These can be either package upgrades or new connections.

 

4. I am a existing Upahara Postpaid user. Can I upgrade my current Upahara package to the New Upahara 499 or 727 package?

You can upgrade your package to the New Upahara 499 or 727, in this instance the applicable connection fee will not apply for the upgrade.

 

5. I am not on Upahara package right now, am I eligible to upgrade my current package to the Upahara 499 or 727 package?

Yes, you can upgrade your package to Upahara 499 or 727. In this instance the respective connection fee will apply.

 

6. I am a Prepaid user, am I able to upgrade my current package to the Upahara 499 or 727 package with the Same Number?

Yes, you can upgrade the same number to the Upahara 499 or 727 Postpaid package. In this instance the respective connection fee will apply.

 

7. If I buy Upahara 499 package now, will I be able to change my package to Upahara 727 package later?

Yes. You can upgrade your Upahara 499 package to the Upahara 727 package. In this instance a connection fee of Rs. 250 will be charged for the upgrade

 

8. If I buy Upahara 727 package now, will I be able to change my package to Upahara 499 package later?

Yes. You can downgrade from the Upahara 727 package to the Upahara 499 package.

 

9. What are the methods can I get my Upahara Bill?

Our commitment to protect the planet is enabled by steps towards digitalization. Hence, you can get your bill in paperless formats using following mediums,

  1. Access the SLT Mobitel Self Care App
  2. Register on the MY ACCOUNT self - care portal on www.mobitel.lk
  3. Dial 1456 from your SLT Mobitel phone to listen to your billing details in your preferred language,
  4. Dial #1456# from you SLT Mobitel phone to get an instant bill update to your phone,
  5. Type ‘USAGE’ & send to 4567
  6. Give a Missed Call to 0701755777
  7. Through SLT Mobitel Virtual Assistant on WhatsApp 0710755777

 

 

  • Accessing E-Bill via the Mobitel Self Care App 

 

Click to View/Download User Guide

 

  • Accessing E-Bill Via WhatsApp 

 

Click to View/Download User Guide

 

  • Check your Monthly Bill Summary Via Mobitel Self Care App

 

Click to View/Download User Guide

 

  • Checking your Monthly Bill Summary via SMS 

Click to View/Download User Guide

  • Checking your Monthly by giving a Missed Call to 0701755777

 

Click to View/Download User Guide

 


  • Understanding My E- Bill

Click to View/Download User Guide

  • Understanding My SMS Bill Summary

Click to View/Download User Guide

 

How to Pay my Bill?

Physical Payment Locations

 

Mobitel Branches

Locations

Authorized Mobitel Dealer Outlets

Locations

Mobitel Reload Shops

Island Wide

Keells

Island wide

Cargills

Island wide

SLT Teleshops

Island wide

Laughfs

Island wide

Glow mark

Island wide

Spar

Island wide

Arpico

Island wide

Pay and Go

Island wide

Kiosk

Island wide

Bank counters

Island wide

Post office

Island wide

 

How to pay my Bill online?

Click here to pay online

 

 
1.What is the UPAHARA Pensioner Buy Now Pay Later (BNPL) Device Scheme?

The Uphara Device offer is an exclusive offer to State sector pensioners prepared in collaboration between Mobitel and Department of Pensions of Sri Lanka offering them a facility to obtain a smartphone on a 12- or 24-Month Instalment scheme with a special bundled package, which can be paid through their Monthly pension.

 

2.Who is eligible for the Upahara Pensioner BNPL Scheme?

Any state sector Pensioner is eligible for this BNPL Scheme.

 

3.What are the benefits of the Uphara Pensioner BNPL Scheme?

The key benefits in the scheme are as follows:

  1. You can choose your device + package.
  2. There are no upfront fees to enter the program.
  3. You will be paying for the Smart phone device in 12 or 24 Equal instalments + any billed usage + subscription fee.
  4. The Instalments are deducted from your pension.

 

4.What are the available offers for the scheme?

You can choose only 1 of the following for a period of 12 or 24 months.

A 4G Smartphone or a Mobile Wi-Fi Router or a 4G Dongle.

 

5.I am an existing UPAHARA customer, Am I eligible to this scheme?

Yes, existing UPAHARA pension customers are eligible to obtain this offer by signing the contract. However, all outstanding due bills under your account must be settled to avail of this special device scheme.

 

6.I am a Mobitel Prepaid user, Can I get this UPAHARA Pensioner BNPL Scheme?

Yes, if you are a state sector pensioner you can convert your existing number to this offer. However, all outstanding due bills under your NIC must be settled to avail this special device scheme.

 

7.I am an existing Postpaid package holder. Can I get this UPAHARA Pensioner BNPL Scheme?

Yes, if you are a state sector pensioner you can convert your existing number to this offer. However, all outstanding due bills under your account must be settled to avail this special device scheme.

8.What is the Monthly Installment for the Device + package I can obtain?

Monthly Device Installment Scheme for Pensioners


 

Offer

4G SMARTPHONE OFFER

4G MOBILE WIFI ROUTER

4G DONGLE

Model

ZTE Blade A54(4+64GB)

Siyol M30T

ZTE MF833U1

Device specification

4GB RAM

5000 mAh Battery Capacity

13MP Main camera

6.6″ HD+ Display

Super AI Camara 

Battery Backup 6 Hours

4G LTE

Download – Up to 50Mbps Speed

Upload Speed - Up to 50Mbps

4G LTE

Download – Up to 50Mbps Speed

Upload Speed - Up to 50Mbps

Warranty

1 Year Warranty (6 months for accessories)

1 Year Warranty

1 Year Warranty

Package and Installment

*With Uphara 499 Monthly Plan

Rs.3,232/- per month X 

12- months

With 15GB Anytime Data Monthly

 

Rs.2,334 per month X

12 months

With 15GB Anytime Data monthly

 

Rs.1,869 per month X

12    months.

*With Uphara 727 Monthly Plan

Rs.3,522/- per month X 

12- months

 
 

 

9.Do I have to pay any upfront payment opt into the Uphara Pension BNPL scheme?

No, you do not have to pay any upfront fees. All you need to do is choose your device and sign our 12-month contract form. However, all outstanding due bills under your account must be settled to avail of this special device scheme.


 

10.How many Devices can a customer obtain under this BNPL scheme?

Only 1 (One) Offer is provided under the program, you cannot take multiple offers within the contract period.

 

11.What are the documents that are required to obtain Uphara Pension BNPL Scheme?

The documents you will have to bring along with you to obtain this offer is as follows:

  1. Pension ID
  2. National ID
  3. Proof of Billing.
  4. If it differs from the address mentioned in the National Identity Card. Following documents received within the last three months will be accepted as Proof of Billing:
    1. Water/ Electricity/ SLT Bills
    2. Bank Statements

 

12.I have already purchased a Device under Kalaguna Pensions Scheme, Can I get another Device under this UPAHARA Pensioner BNPL Scheme?

Yes! You can avail this installment offer if your previous offer agreement period has ended. If you're still within the agreement period, you can settle the early exit fee to become eligible for this offer. Speak to our branch customer service staff or call 1717 they will assist you with the necessary process.

 

13.Where can I get the Device +Package under the UPAHARA Pensioner BNPL Scheme?

This special offer can be obtained through the following locations.

 

Type

Mobitel Branch

Address

Mobitel Main Branches

Mobitel Flagship Store

No. 108, W.A.D. Ramanayake Mw, Colombo 02.

Anuradhapura Branch

No.36,Maithreepala Senanayake Mw, Anuradhapura.

Jaffna Branch

No. 1,Ruban Complex, Stanly Road, Jaffna.

Kandy Flagship Store

Kandy City Centre, No. 5, Dalada Veediya, Kandy.

Kurunegala Branch

No. 183C, Colombo Rd, Kurunegala.

Matara Branch

Regional Telecom Office, Sri Lanka Telecom, Matara.

Ratnapura Branch

No.438, Main Street, Ratnapura.

Batticaloa Branch

No.39/4,Central Rd, Batticaloa

WTC Branch

Level 3, East Block, World Trade Centre, Echelon Square, Colombo 01.

Airport Departure Branch

Shop No.19D,Departure Concourse, BIA, Katunayake.

Airport Arrival Branch.

Shop No.HH1,Arrival Public Concourse, BIA, Katunayake.

Mobitel Mini Branches

Liberty Plaza Branch

1st Floor, Liberty Plaza, Colombo 03

M Ticketing Centre - Fort

Sri Lanka Railway Station, Fort

M Ticketing Centre - Jaffna

Sri Lanka Railway Station, Jaffna

Immigration & Emigration Department

Mobitel Office, "Suhurupaya", Sri Subuthipura Road, Battaramulla.

Department of Pension

Maligawatta, Colombo 10

One Galle face Branch

One Galle Face Shopping Mall, Level 05, 04th Shop, Colombo 02

Mobitel Singer Mega Outlets

Singer Mega, Gampaha

103, Colombo Road, Gampaha

Singer Mega, Negombo

220/A , Colombo Road, Negombo

Singer Mega, Wattala

664, Negombo Road, Mabola, Wattala

Singer Mega, Kiribathgoda

93, Kandy Road, Dalugama, Kelaniya

Singer Mega, Malabe

16/6A, New Kandy Rd, Thalahena

Singer Mega, Kottawa

No.94C,Athurugiriya Rd, Kottawa

Singer Mega, Kaduwela

No.90/92,Awissawella Rd, Kaduwela

Singer Mega, Peliyagoda

No.156/74,Negambo Road, Paliyagoda.

Mobitel SLT Outlets

Ambalangoda

Sri Lanka Telecom Teleshop , Galle Road, Ambalangoda.

Ampara

Regional Telecom Office, Sri Lanka Telecom, Ampara.

Badulla

Regional Telecom Office, Sri Lanka Telecom, King's Street, Badulla.

Beruwala

Sri Lanka Telecom Teleshop , Mangala Rd, Beruwala.

Bandarawela

Regional Telecom Office, Sri Lanka Telecom, Bandarawela.

Chilaw

Regional Telecom Office, Puttlam Rd, Chilaw.

Fort

Sri Lanka Telecom, Lower Chatham Street, Colombo 01.

Galle

Regional Telecom Office, Sri Lanka Telecom, Wakwella Rd, Galle.

Gampola

Sri Lanka Telecom Teleshop , No.1, Nawalapitiya Road, Gampola.

Hambantota

Regional Telecom Office, Sri Lanka Telecom, Beach Road, Hambantota.

Hatton

Sri Lanka Telecom Teleshop , Hatton.

Havelock

Regional Telecom Office, Sri Lanka Telecom, Havelock Town, Colombo 05.

Kalutara

Regional Telecom Office, Sri Lanka Telecom, Kalutara.

Kegalle

Regional Telecom Office, Main Street, Kegalle.

Kilinochchi

Regional Telecom Office, 155th Mile Post, A9 Road, Kilinochchi.

Kotte

Regional Telecom Office, Sri Lanka Telecom, Kotte.

Kuliyapitiya

Sri Lanka Telecom Teleshop, Madampe Rd, Kuliyapitiya.

Mannar

Regional Telecom Office, Sri Lanka Telecom, Beach Road, Mannar.

Matale

Regional Telecom Office, Sri Lanka Telecom, Matale.

Mullaithivu

Sri Lanka Telecom Teleshop, P.W.D Road, Mullaithivu Town, Mullaithivu.

Negombo

Regional Telecom Office, Sri Lanka Telecom, St. Joseph's Street, Negombo.

Nittambuwa

Sri Lanka Telecom Teleshop ,No 01 B, Kandy Rd, Nittambuwa.

Nugegoda

Regional Telecom Office, Sri Lanka Telecom, High-level Rd, Nugegoda.

Nuwara Eliya

Regional Telecom Office, Sri Lanka Telecom, Nuwara Eliya.

Panadura

Regional Telecom Office, Sri Lanka Telecom, Galle Road, Panadura.

Peradeniya

Sri Lanka Telecom Office ,Galaha Rd, Peradeniya

Piliyandala

No.60,Wevakumbura Road, Saranapala Mw, Piliyandala.

Polonnaruwa

Regional Telecom Office, Sri Lanka Telecom, Batticaloa Rd, Polonnaruwa.

Punchiborella

Sri Lanka Telecom RTO ,No 800, Maradana Rd, Colombo 08.

Puttalam

Sri Lanka Telecom Office, Kurunegala Rd, Puttalam

Ratmalana

Regional Telecom Office, Sri Lanka Telecom, Galle Road, Ratmalana.

Trincomalee

Regional Telecom Office, Sri Lanka Telecom, Inharbour Road, Trincomalee.

Vavuniya

Regional Telecom Office, Sri Lanka Telecom, Sivapiragasa School Rd, Vavuniya.

Wennappuwa

Sri Lanka Telecom Teleshop ,No 273, Colombo Rd, Wennappuwa.

Mawanella

SLT Teleshop, No 63 1/4  & 63  1/5, Rambukkana Rd, Mawanella

Horana

Regional Telecom Office, Sri Lanka Telecom, Aguruwathota Rd, Horana

Dambulla

Sri Lanka Telecom Teleshop , Dambulla

Homagama

Sri Lanka Telecom Teleshop ,Homagama

Kolonnawa

Regional Telecom Office, Sri Lanka Telecom, No:39,Kolonnawa Rd, Gothatuwa New Town

Kalmunai

SLT Teleshop, Main Street, Kalmunai

Monaragala

Regional Telecom Office, SLT Teleshop, Monaragala.

Kandy

Sri Lanka Telecom Teleshop , No: 63, Kings Street  ,Kandy

Avissawella

Sri Lanka Telecom Teleshop , Avissawella

Kaburupitiya

Sri Lanka Telecom Teleshop , Kaburupitiya

Kirindiwela

Sri Lanka Telecom, Teleshop, Kiridiwela

Bandaragama

Sri Lanka Telecom, Teleshop, Bandaragama

Maharagama

Sri Lanka Telecom, Teleshop, Maharagama

Boralesgamuwa

Sri Lanka Telecom, Teleshop, Boralesgamuwa

Mattakkuliya

Sri Lanka Telecom Teleshop, No: 419, Aluth Mawatha Rd, Colombo -15

Baddegama

Sri Lanka Telecom Teleshop, Galle Road, Baddegama.

Balangoda

Sri Lanka Telecom Teleshop, Kalthota Road, Balagahamulla, Balangoda

Battaramulla

Sri Lanka Telecom, SLT  Teleshop ,Battaramulla

Embilipitiya

Sri Lanka Telecom, SLT Teleshop, New Town, Embilipitiya

Jaffna

Regional Telecom Office, SLT Teleshop, Pannai Road, Jaffna

Mt.Lavinia

Sri Lanka Telecom,  No. 06, Hotel Road, Mount Lavinia

 

14.How do I pay the Monthly Instalment and Bills for the package?

Paying the monthly instalment + Bills for the package is easy, the monthly installment will be deducted from your Monthly pension, once you opt into the scheme by signing the contract with Mobitel.

 

15.Can I leave the scheme and stop paying the monthly payments and bills if I want to?

Yes, you can do that , all you need to do is visit the nearest Mobitel branch / Mini branch and pay the Early Exit Fees

The Early Exit fee will be as follows:

Early Exit Fee

(Device Instalment Value X remaining months of Agreement) + Applicable Taxes Levis