Mobitel Private Limited in Collaboration with Ministry of Telecommunication & Information Technology offers a Broadband (Internet) Package that has been designed exclusively for the State Sector Employees & Government Pensioners in appreciation of their service provided; “UPAHARA INTERNET”
Monthly Rental (Rs.) | 358.80 |
Free Data Bundle | |
12 Midnight – 9 a.m | 3 GB |
9 a.m. – 12 Midnight | 2 GB |
Excess Data Usage Charges | 20 cents/MB |
Refundable Deposit | Free |
Joining Fee (Rs.) | 1000 |
Max Speed (Downlink) | 3.6 Mbps |
Max Speed (Uplink) | 1.98 Mbps |
Credit Limit (Rs.) | 1000 |
Dongle Price – Existing State Sector Upahara Customers | Free |
Dongle Price – State Sector Non Upahara Customers (Rs.) | 1,490/- |
Senehase Upahara Broadband customers can upgrade their package to the “Upahara Internet” Package free of charge, and the joining fee of rs.1,000/- will be waived off.
However if Senehase Upahara Broadband customers wish to make use of the special dongle offer when upgrading to “Upahara Internet”, the joining fee of Rs.1,000/- is required to be paid.
Package Eligibility :
Customers who are eligible to subscribe for the "Upahara Internet" package and purchase the dongle is required to sign in for a 2 year contract with Mobitel.
* All rates are subject to Government Taxes & Levies. Conditions apply.
Terms & Conditions of Mobitel Broadband applies. (For details visit www.mobitel.lk)
TRC TERMS & CONDITIONS
Dongle Offer :
Dongle Price – Existing State Sector Upahara Customers | Free |
Dongle Price – State Sector Non Upahara Customers (Rs.) | 1,490/- |
Monthly Rental (Rs.) | 358.80 |
Free Data Bundle | |
12 Midnight – 9 a.m | 3 GB |
9 a.m. – 12 Midnight | 2 GB |
Excess Data Usage Charges | 20 cents/MB |
Refundable Deposit | Free |
Joining Fee (Rs.) | 1000 |
Max Speed (Downlink) | 3.6 Mbps |
Max Speed (Uplink) | 1.98 Mbps |
Credit Limit (Rs.) | 1000 |
Dongle Price – Existing State Sector Upahara Customers | 990/- |
Dongle Price – State Sector Non Upahara Customers (Rs.) | 1,490/- |
If the subscriber is unhappy with the quality of service, the subscriber has the option of returning the dongle upon disconnection within a period of 30 days from the date of activation or package changed. In return Mobitel will return the joining fee plus the price of the dongle minus any outstanding due amount.
This amount will be couriered via cheque or credited to the customers bank account. In this case, the customer has to visit any Mobitel outlet; Branch/SLT/Singer Mega to return the dongle. The dongle cannot be returned to Dealer points.
It is a Mobile Broadband (Internet Package) that has been designed exclusively for the State Sector Employees & Government Pensioners in appreciation of their service provided, which will be offered by Mobitel Pvt Ltd in partnership with Ministry of Telecommunication & Information Technology
The tariff structure and the package design applicable for UPAHARA Internet will be as follows.
Senehase UPAHARA will remain as it is, giving the customer the choice of remaining in Senehase UPAHARA, or upgrading to the UPAHARA Internet package upon request.
NO, you have the choice of either upgrading to the UPAHARA Internet package upon request (A request letter needs to be submitted) or remain in SenehaseUpahara.
Disconnected customers who were on SenehaseUpahara can reconnect their SenehaseUpahara broadband subline if they wish.
Either an Upahara voice customer, SenehaseUpahara customer or an existing Mobitel customer who has stayed continuously in the Mobitel network paying a minimum rental of Rs.200/- for 2 years or more; that falls under either one of the following categories is eligible for the FREE dongle offer.
Same procedure as for a new customer that is subscribing for UPAHARA Internet prevails, except for the fact that existing UPAHARA voice customers receives the dongle free of charge and the 30 Day Money Back Agreement needs to be signed. In addition a copy of the Institute Government ID/Pension Slip needs to be produced.
Customers who purchase the dongle needs to sign up for a 2 year contract (Details are included in the 30 Day Money back Agreement). If a customer deactivates the connection within the 2 year contractual period , the remaining term value will be added to the bill (calculated as Rs.100/= × remaining number of months) and the 2 year contract will be terminated. The fee will be charged in the bill as “Dongle Fee”.
Yes, as UPAHARA Internet works independently from UPAHARA voice, and refundable deposit is been waived off, the joining fee of Rs. 1000/- needs to be paid.
Same procedure as for a new customer that is subscribing for a UPAHARA Internet prevails. However the customer has the option of either taking or not taking the free dongle offer. If the customer does not take the free dongle offer, the joining fee of Rs.1000/= need not be paid for.
In order obtain the dongle free of charge you need to pay the Joining fee of Rs.1000/=
Yes, provided that at the time of connection, you have no outstanding value and have settled all your accounts with Mobitel.
If you are to obtain the dongle free of charge;
Firstly check if you fit in for FREE dongle offer eligibility criterion and if so reconnect your UPAHARA voice connection and pay a joining fee of Rs. 1,000/= and subscribe for the UPAHARA Internet connection
Any State sector employee or Government pensioner can subscribe to one connection only.
You are required to bring in;
The connection cannot be transferred to another and hence should not be held by a person other than its registered owner.
Yes, you can, provided you are a State sector employee or a Government pensioner. A joining fee of Rs. Rs.1, 000/= will apply if the customer wishes to take the free dongle offer.
Yes. However the SIM card will need to be changed and you need to follow the standard number portability migration procedure from Pre-Paid to Post Paid with the required documents and a joining fee of Rs.1, 000/=.
Your Initial credit limit will be set at Rs.1,000/=
Yes
Yes, you can. SMS act voice to 2545.
No, Upahara Internet customers cannot activate this feature.
Yes, however the deposits would apply for roaming.
Yes, rental will be prorated however you will have the advantage of enjoying the benefit of utilizing the full bundle without it being prorated.
Yes, they need to sign the customer agreement which has details of the the 30 Day Money Back Guarantee Offer; however theyare not bound to stay within the network for a minimum 2 year contract period.
If the customer disconnects the package within 30 days, the customer has the option of returning the dongle and receive the joining Fee of Rs. 1000/- (If any outstanding prevails, the outstanding amounts will be setted off).
If the customer disconnects the package within 30 days, the customer has the option of returning the dongle and receive Rs. 1,490/- that was spent on the dongle + the joining Fee of Rs. 1000/- (If any outstanding prevails, the outstanding amounts will be setted off).
Yes, package changes are allowed. However when a package change is done from any other broadband package to Upahara Internet, Upahara Internet Package change will be made effect at 12 Midnight of that respective day. Rental will be prorated and bundle will not be prorated.