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PREPAID USD3 ROAMING COMBO PACK

PREPAID USD3 ROAMING COMBO PACK - FAQ

1. What is prepaid USD3 Combo pack?

This package will provide Mobitel Prepaid customersto opt in for a bundle package and use voice and SMS service while they are roaming.

Package details:

Package Rental

Validity

Bundles

Outgoing (M2M)

Outgoing (M2O)

Outgoing (Within roaming country)

Incoming

SMS

Data
USD3 + Tax 24 Hours 40 Minutes 05 Minutes 05 Minutes 10 Minutes 10 SMS 100MB
2. Who can activate this package?

All Mobitel prepaid customers are eligible to activate this package

3. Where can I activate this package?

    This packagecan be activated while in Sri Lanka or while roamingby dialing #999#

4. How to activate/deactivate this package?

How to Activatevia #999#

  • Dial #999#
  • Select option 6. USD 3 Combo pack
  • Select option 1. Activation

Other activation Options

  • Dial #999*03#
  • Use Mobitel Self-care App

How to deactivate

    How to deactivate

  • Dial #999#
  • Select option 6. USD 3 Data pack
  • Select option 2. Deactivate
5. Do I need to activate this package again & again?

No. Once the package is activated, it will be automatically renewedafter the validity period.

6. Can I activate multiple bundle packages at the same time?

Yes. Bundle gets accumulated when multiple activations are done

7. How do I get charged after I complete using the bundle?

    • You will be charged for standard roaming rates after full utilization of the bundle.

      E.g. How does the customer get charged if he has used10 minutes with05SMSs left without using-Customer will get charged for standard roaming rates for voice minutes& SMS will be utilized from the bundles.

8. Do I receive any notification message when I activate this package?

Yes.

Activation SMS:

Dear customer, USD3roaming combopack has been activated. Pkg bundles will be received upon sufficient balance. Pkg will be auto re-subscribed after the expiry of the bundle. If you do not wish to automatically re-subscribe to another bundle dial #999# to deactivate the plan. T&C apply.

9. Do I receive any notification message when I de-activate this package?

Yes.

De-activationSMS:

USD3roamingcombopack has been successfully de-activated. Kindly note you will be charged for standard roaming rates.

10. What countries are prepaidbundle plan available?

Country list is dynamic& hence please use below options for details:

  • Use Mobitel website or Self-care App
  • Call Mobitel roaming hotline 0714555555

  • Write to us: Click here