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Quality Policy

MPowering Service Excellence

As Sri Lanka's National Mobile Service Provider and a fully-owned subsidiary of Sri Lanka Telecom, SLT-MOBITEL offers a range of mobile telephony services including Pre-Paid, Post-Paid, High-speed Broadband, Enterprise Solutions, IDD Services, Mobile Money (mCash) and Value-Added Services.

To provide superior customer service and experience, our Multi-Faceted Contact Centre operates with great care and relentless dedication backed by strong human resources and efficient operational process that ensures prompt service delivery thereby enabling our valued stakeholders to fulfill their needs in a hassle free manner.

By placing customer centricity at the heart of our business operations, we are committed to satisfy applicable requirements of both corporate and retail customers. With a pledge to continual improvement of the quality management system and service offering, we are not only offering superior services to our valued stakeholders but also building a lasting relationship that goes beyond our call of duty.