FAQ - mCash Services on WhatsApp

1. What are the Products & Services offered on this platform?
  • Pay your SLT-Mobitel Fixed line bills
  • Pay your SLT-Mobitel Mobile bills
  • Reload your SLT-Mobitel Mobile
  • Activate SLT-Mobitel Mobile Data Plans
  • Pay your Electricity Bills: CEB / LECO
  • Pay your Water Bills
  • Top-up your mCash account via LankaQR
2. What payment options are available on this platform?

Payments can be made only using a mCash wallet.

3. How can I view mCash services on WhatsApp?

Step 01: Visit the general WhatsApp line of SLT-Mobitel on 071 075 5777.

Step 02: Type ‘Hi’ to receive the list of services on the chat

Step 03: Choose ‘mCash’ from the list of services and follow instructions provided in the chat.

4. Is it only available to SLT-Mobitel customers on WhatsApp?

Yes, customer should have active mCash account to use this feature on WhatsApp..

5. Is there a minimum or maximum payable amount?

Transaction limits (per day) are based on the mCash account type.

Basic Customer Account

Enhanced Customer Account

Rs. 10,000


6. Is it secure to pay through WhatsApp?

mCash is a secure payment platform approve by the Central bank of Sri Lanka.

7. Can I cancel or refund my payment?

Refunds are facilitated based on the issue faced by customer. Please log in to the mCash app and lodge a complaint or dial 7111

8. What is my proof of payment when I pay through WhatsApp?

Customer will be notified through an SMS once the transaction is successful. Additionally, customer can refer the payment history via the mCash app.

9. Whom should I contact in case of a payment issue: WhatsApp or mCash?

You may contact the mCash customer care center or dial 7111 for clarifications.

10. How can I register for mCash?

    You will need the following details to register.

  • Mobile Number (SLT-Mobitel only)
  • NIC Number

    After successful registration, customer will receive a SMS notification.

  • Customer shall ensure that the PIN is kept confidential at all times.
  • Only one mCash account per NIC can be created.
11. Do you charge any fee for payments on WhatsApp using mCash?

General service charges / convenience fees are applicable, similar to mCash app/USSD menu.











Rs.200 and below


Above Rs.200 up to Rs.1000


Above Rs.1000