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Master Data

 

 

 

What is the “Master Unlimited Data” Package?
This is the Revolutionary Unlimited Post paid package introduced by Mobitel for a monthly rental of just Rs.2,999/-.
What are the package details of this offer?

Monthly Rental

Rs.2,999 + tax

Data

Unlimited

Fair User Policy (FUP) MAY apply at 1.5GB per day, however customers will continue have access to internet at considerable speeds 24 hours of the day at no extra charge. (The speeds after FUP will still be sufficient for general internet browsing including social networking and video without buffering.)

Voice call charges

Rs 1.50 /-

SMS/MMS charges

20 cents

Connection fee

Rs.1,000

Refundable Deposit

Rs.1,000

Initial Credit Limit

Rs.6,500

What is FUP (Fair User Policy) applied to DATA?
Fair Use Policy (FUP) is a common practice among all operators globally when providing unlimited services to make sure all customers get the best experience continuously with the chosen price plan.

To ensure all customers are able to experience internet at high speeds on the network & also to improve user experience, Mobitel Master Unlimited will be offer data at maximum speed available up to 1.5GB daily.
However customers will continue have access to internet at considerable speeds 24 hours of the day at no extra charge. (The speeds after FUP will still be sufficient for general internet browsing including social networking and video without buffering.)

The speed may get reduced depending on a number of conditions such as location, data traffic, numbers of customers etc. This is done to ensure all customers are able to experience the network speeds at consistent levels.
Can I get the normal data speed if FUP is applied?
You can activate Post paid Duration based packages to experience normal data speed. For more details in regards to Post paid Duration based packages please visit Mobitel Datamart www.datamart.lk
At what time will the data speed get reset to normal speed?
Speed will get reset at 12 midnight every day.
Can DATA be shared through tethering/Hotspot?
DATA sharing through tethering/ Hotspot is allowed, subject to a Fair User Policy
Is there any fee to obtain this package?
A refundable deposit of Rs.1,000/- and, Rs.1,000/- (inclusive tax) will be charged as a connection fee.
How will I get charged if I buy the package in middle of the month?
Monthly Rental will be prorated. You will get free data daily with the Fair User Policy.
What are the documents I should to provide to obtain a new connection?
  • Duly completed postpaid subscriber form
  • NIC - Standard NIC level credit policy will be applicable
  • Valid Billing proof
Who is eligible to obtain this offer?
Any Individual Customer can obtain this offer as a new connection and existing postpaid customer can change his/her individual connection to this package.

 

30 Day Money Back Guarantee Offer

for Master Unlimited Data & Unlimited Data + Voice customers

What is 30 day Money Back Guarantee Offer ?
“30 day Money Back Guarantee” is a offering to customers of Master Unlimited Data package and Master Unlimited Data + Voice package.

If customer wishes to disconnect with 30days of activation, customer will be offered a refund for money paid at the point activation.
What are the applicable packages for Money Back Guarantee offer?
Master Unlimited Data and Master Unlimited Data + Voice
Should a customer sign an agreement?
Yes, along with the standard New SIM application form, customer should be agreed to sign a separate agreement which cover the conditions applied for Money Back Offer
What is the Money back guarantee offer validity?
30 days Money will be refunded only if disconnected within 30 days from activation date
What are the payments/refunds customer entitled to?
  • Connection fee (Rs1000)
  • Refundable deposit (Rs1000) - And also
  • Waiver for the total billed value.
However, at the point of disconnection, if customer has more than Rs 1000 (including taxes) worth of billed usage (apart from rental charges), the money shall not be refunded.
Where/How can a customer claim Money Back Guarantee Offer?
customer has to visit a Mobitel location and request to terminate his/her Master Unlimited package with Money back guarantee.
Can customer get Money back within same day?
Yes customer will be issued Rs2000 (Connection fee + Refundable deposit) the same day of disconnection. (conditions apply)
Can customer claim Money back multiple times?
Money Back offer is restricted one package per one NIC.
However, customers can purchase multiple packages, but without Money back guarantee will be offered only to one connection.
What are the instances money shall not be refunded?
  • Request for disconnection after 30 days of activated date
  • At the point of disconnection, if the customer has more than Rs1000 (including taxes) worth of billed usage (apart from rental charges)