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Modes of Payments

Submitted by kiruthika on Mon, 06/02/2014 - 14:59
Modes of payments

To ensure customer convenience, customers are availed with multiple ways of payments specified below.

  • Cash
  • Cheques
  • Standing Orders
  • Credit Card
  • My Account
  • Online Pay

Cash

Now you can pay your bill by cash at any of our payment centers.

Cheques

Do this by posting a cheque under registered cover to Manager Finance, Mobitel (Pvt) Limited, 108, W.A.D RamanayakeMawatha, Colombo 02. The Cheque should be written in favour of “Mobitel (Pvt) Ltd.”, along with the tear-off part of the bill. (Please indicate your Mobitel number clearly on the reverse of the cheque).

Standing Orders

To activate standing instructions you are required to submit the following documents.

 
-Duly filled Standing Order form - Click Here to download 
-Copy/image of a valid identification (NIC/DL/PPT) 
 
You may submit the above documents to, 
 

Write to us: Click here

 
 - 0711755777
 
- Submit to your nearest Mobitel outlet - www.mobitel.lk/store-find
 
The standing instructions shall be effective till the date of expiry of the credit card. If applicable, please submit a new form with the amendments to the credit card details to continue the service.
A written Instruction should be forwarded to Mobitel to cancel the standing instructions. Three continuous payment rejections shall subject your standing instructions to cancellation. Credit Card will be debited on the due date of the Mobitel connection.
 
-Accepted Credit Card Types – VISA & MASTER 
-Amex Card holders are required to obtain / send application directly from/ to  Amex Card Centre
 
Credit Card
  1. Use your credit card to make the payment by filling & posting the tear-off part of the Mobitel bill. (Clearly write the credit card number, the expiry date & Mobitel number in the given boxes.)
  2. Make an online payment by credit card through our website for MASTERCARD & VISA card holders. Please login to 'My Account' and select the option 'Pay Online'.
My Account

Any customer registered with Mobitel my account has the option to make payments to their Post paid connection with the use of their master or visa credit cards. Login via My Account

Online Pay - Click Here

Selfcare App - Click Here 

 

Know your Bill

Refer to callout numbers in the image above:
  1. Customer Name and Billing Address
  2. Account Number: A unique number that identifies your account.
  3. Mobitel Number: Your ten digit mobile number.
  4. Bill Number: A unique number that identifies the bill.
  5. Bill Date: The date the bill is processed.
  6. Due Date: The date the customer is required to settle the bill. Preferably on or     before the date stated here.
  7. Balance brought forward: The balance remaining from your last bill. (Payment/s not received for previous bills, prior to the billing date.)
  8. Payment Received: Payments received during the last billing period.
  9. Arrears: If the full payment is not received from the previous bills, the balance carried forward will reflect here.
  10. This month charge: The total bill for the current billing period.
  11. Total Payable: This reflects the total of the current bill and any balance carried forward from the previous bill/s.
  12. Total of Subscription (with VAT): The monthly subscription of the tariff package and chargeable VAS services including VAT.
  13. Total Call Charges (with VAT): The total call charges of local (voice/video), IDD, Roaming for the period the bill is generated including VAT.
  14. Total of VAS (with VAT): The total charges on VAS services for the period the bill is generated including VAT.
  15. Total of Data: The total charges on GPRS data for the period the bill is generated including VAT.
  16. Total Account Adjustment: The MSL, ECL & NBT applicable on the total charges (excluding VAT).
  17. VAT Exempted Items: The items which are VAT exempted will reflect here.