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Samsung Galaxy S20 - FAQ

Is the Samsung S20 series network locked to Mobitel?
No. Samsung S20 series is not network locked to Mobitel.
What is the pre-order period for S20 Devices?
Customers can pre-order from 28th Feb – 12th March 2020
How can I make pre-orders for S10 devices?
You can make pre-orders via https://www.mobitel.lk/s20 link
What are the Samsung S20 model details & Pre-order gifts which will be available in Sri Lanka?

Model

Capacity

Colors

MRP

Pre-Order Gift

S20

8+128GB

Light Blue

Grey

LKR 174,990.00

Galaxy Fit e

(MRP: Rs.7,9990/-)

S20+

8+128GB

Black

Light Blue

Grey

LKR 193,990.00

Galaxy Buds+

(MRP: Rs.27,790/-)

S20 Ultra

12+128GB

Black

Grey

LKR 243,990.00

Galaxy Buds+

(MRP: Rs.27,790/-)

What are the offer conditions applicable to Mobitel pre-order customers?
Samsung Offer Conditions:
  • Offer is available for Pre-Order customers only
  • Customers who make pre-orders from 28th Feb – 12th March 2020 will only get the free gifts
Mobitel Offer: Free Bundle Offer – Rs.150/- monthly Talk time for 03 months + 4GB data monthly for 12 months Mobitel Free Offer Conditions:
  • Free bundle applicable for Mobitel pre-paid customers only
  • New Pre-paid customers should recharge the account by min. Rs.100/- before activating the free bundle.
  • Customers should dial #256# to receive the free bundle
  • Mobitel offer is not limited to pre-order period and will continue until further notice
  • The free bundle is applicable for customers who purchase the unit/s from Mobitel outlets only.
From where can these Samsung devices purchased?
Phones will be available at Mobitel main branches from 13th of March 2020 onwards. Phones also can be transferred to any other location on request.
Do I need to pay for the free offers given by Samsung & Mobitel?
No. It is offered FOC (Free of Charge).
What are the additional network features available for Mobitel customers who use Samsung S20 series devices?
  • 4.5G LTE
  • VoLTE
  • eSIM
What are the warranty conditions applicable to Samsung S20 devices?
  • 12 months for the unit (from the invoiced date)
  • 06 months for the accessories including the battery
  • Warranty can claim against manufacture faults only.
Who are eligible for this offer?
Any customer who purchases the Samsung S20 series from Mobitel.

 

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